HT4623 TRying to update iphone 4@ to ios 7. Get message in itunes "unable to load data class information from Sync services. Reconnect or try again later." That has not worked.

Corporate issued iphone 4S. Trying to update to ios 7.  I tunes not recongnising the phone, and I get this message:
"itunes unable to load data class information from Sync Services. Reconnect ot try again later."
I have disconnected from itunes several times. The phone is dead, as if it was brand new.
I get "slide to setup" and then connect to wifi, which works, but nothing after that, just above message.

Hello there, scott_arrow.
The following Knowledge Base article offers up some great information for your particular message:
iTunes for Windows: "Unable to load data class" or "Unable to load provider data" sync services alert
http://support.apple.com/kb/TS2690
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

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