HT4623 Unable to update already purchased downloads

I Have 4 updates which I'm unable to do as I don't have any funds in my bank at the moment. All these updates are free. The strange thing is my partner has updated her iPhone with the same bank account. How does this work? Am I doing something wrong? I've tried on my iPhone 5 and iPad but can't update. Can anyone help or explain why my partner can update and I can't even though its from the same bank account?

This is what worked for me: Double tap your home button to bring up the programs running in the back ground, press and hold so they show the red close option and close all programs. After that shut your iphone down and power back on. Immediately go to General>Software Update and it should work. Good Luck

Similar Messages

Sync session failed to start on my ipod touch. tried to delete back up history but it only shows my daughters ipod touch and not mine! Im unable to update or purchase new aps, not sure how to fix this problem?

sync session has failed to start on my ipod touch. Tried to delete the back up but it only shows my daughters ipod touch. Iam unable to update or purchase new aps, not sure how to fix this problem?

Try:
https://discussions.apple.com/thread/3415227?start=0&tstart=0
https://discussions.apple.com/message/16400530#16400530

TS1389 Itunes on W7 - I´m unable to authorise my purchases download, and the SC itunes file wouldn´t be deleted not even in safe mode.

I´m unable to authorise my purchases download from itunes store, and the SC itunes file wouldn´t be deleted (prompts not allowed) , even in safe mode. Does anyone experienced the same error? Any solution other than posted? Thanks.

Just in case we're dealing with file/disk damage here, try running a disk check over your C drive.
XP instructions in the following document: How to perform disk error checking in Windows XP
Vista instructions in the following document: Check your hard disk for errors
Windows 7 instructions in the following document: How to use CHKDSK (Check Disk)
Select both Automatically fix file system errors and Scan for and attempt recovery of bad sectors, or use chkdsk /r (depending on which way you decide to go about doing this). You'll almost certainly have to schedule the chkdsk to run on startup. The scan should take quite a while ... if it quits after a few minutes or seconds, something's interfering with the scan.
Does the chkdsk find/repair any damage? If so, can you delete the SCInfo folder now?

I am travelling overseas. My usual PC is unable to update my purchase and unable to detect my iPhone. How can I resolve this?

I am travelling overseas. My usual PC is unable to update my purchase and unable to detect my iPhone. How can I resolve this?

I do not think so. I travel quite a bit. When I return home, everything is fine. I believe is something with network?!

Unable to update application and download new purchase?

After downloading ios8, I am unable to update or download any application. Please help!

Is the time and date correct? Make sure that includes the time zone.

Unable to update apps or download next segment of app game

Hello,
I am unable to Update All or even separately update any of my apps from the App Store. When I click on Update All, I give it my password then briefly see the blue update circle but then it goes right back to "Update". I've tried signing out of the App Store, doing a hard reset, then signing back into the App Store and that didn't fix it. Any thoughts?
As a side note, I tried purchasing the next levels of an app game and I get an error saying the game was used under a different Apple ID. I have recently reset my password but don't recall ever creating separate IDs. How do I find out if I have others out there or which ID a specific app is tied to?
Thanks,
Anne

Update:
Only thing left that I can think of - repair disk permissions on the drive that stores iTunes run files and repair disk on the external that holds the library content. Repair of permissions reports (ACL missing on “Applications/iTunes.app”) but also that the ACL has been fixed. So I try my iTunes tasks again (mainly the app updates) and on first run iTunes says unable to download, file with duplicate name exists. I don't know what the **** it's talking about for that, so I shut it down and reopened, and of course it went back to all original problems...
One more thing I've noticed - Just did a sync with my iPhone and initiated a Transfer Purchases first. iTunes transferred my new books, but though it said it was transferring some 20 apps, all still call for updates and my newest apps (not yet in the library) are still not in the library...

HT4623 Unable to update

Hi,
I have updated my phone no problem, however when attempting to update my iPad I get this message ' Unable to update as you are no longer connected to the Internet' ...but the iPad is connected, and it doesn't drop connection when verifying either so I am totally confused as it does this every time over the last couple of days!
Any thoughts much appreciated!
Louise

If you have an iPad 1, the max iOS is 5.1.1. For newer iPads, the current iOS is 6.1. The Settings>General>Software Update only appears if you have iOS 5.0 or higher currently installed.
iOS 5: Updating your device to iOS 5 or Later
http://support.apple.com/kb/HT4972
How to install iOS 6
http://www.macworld.com/article/2010061/hands-on-with-ios-6-installation.html
iOS: How to update your iPhone, iPad, or iPod touch
http://support.apple.com/kb/HT4623
If you are currently running an iOS lower than 5.0, connect the iPad to the computer, open iTunes. Then select the iPad under the Devices heading on the left, click on the Summary tab and then click on Check for Update.
Tip - If connected to your computer, you may need to disable your firewall and anitvirus software temporarily. Then download and install the iOS update. Be sure and backup your iPad before the iOS update. After you update an iPad (except iPad 1) to iOS 6.x, the next update can be installed via wifi (i.e., not connected to your computer).
If you are updating via wifi, place your iPad as close to your router as possible.
Try this - Renew IP Address: (especially if you are droping internet connection)
    •    Launch Settings app
    •    Tap on Wi-Fi
    •    Tap on the blue arrow of the Wi-Fi network that you connect to from the list
    •    In the window that opens, tap on the Renew Lease button
 Cheers, Tom

HT4623 Unable to update applications installed.Error message "unable to connet iTunes" appears after installation icon hanging

Since last two weeks I am unable to update my applications installed in iPad with iOS 6. Also no new app is getting installed. Installation icon appears but after some time error message "unable to connect iTunes " appears.Can some one guide me to solve this problem please?

I've had similar problems. Whenever I try and update apps on the iPhone, the app would apparently download ok, but then not install. This didn't happen with new apps - only ones I was updating.
I got around the issue by downloading the update in iTunes on my Mac, then deleting the app from the phone, then syncing. The problem with this method is that certain apps had saved settings which are lost when following this method.
However... I seem to have fixed the issue after 2 months of trying.
I followed the advice of this page:
http://www.iphoneatlas.com/2008/09/10/itunes-8-workaround-for-5002-unknown-error -when-trying-to-update-apps/
Then I repaired disk permissions and finally I completely erased and restored my iPhone BEFORE I synced it after the moving of the Mobile Applications folder.
It's all working perfectly now and made my life much easier (especially with Aurora Feint updates), so I hope that this method works for some others.
Good luck.
Dom

All devices unable to update software or download new

4 iPads (1 & 2), 1 iPod touch and 1 iPhone
All were upgraded (well, except iPad 1) to iOS 6.1.2

ok, it wasn't formed as a question, but I was asking:
Is AppleStore/iTunes store operating normally
If so, why are ALL of my devices unable to update software.. (assume this needs more information)
This started 3 days ago now, and I thought "if AppleStore is down, this will be newsworthy" but I didn't see anything on the news.. so I posted here.
So are there any diagnostics one could run to check whether this is a fault in my network - due to some particular reason.. specifically with the AppleStore?
One user (my daughter) was able to download and watch episodes on her AppleTV.. my son tried using GPRS to update his device but experienced the same "block".. Several devices are trying to update software in the house.
I've reset the network (router to ISP) but all my other activities are running normally, including on these devices.
Google Earth is refreshing maps, (in fact, Apple Maps is refreshing maps).. so seemingly everything is normal.. until I ask to update a program or download one.

HT4623 apps and updates are not downloading with IOS7 on iphone4S. Any suggestions?

When trying to update IOS7 to IOS7.4 it takes forever and does not download, but my biggest concern is that my fav apps are not updating either. They say "waiting" or are just grayed out on the phone. I have also tried to take out the apps and reinstall them but they still won't download.
I wish I had never installed IOS7. I don't see advantages and it just takes more memory on my phone.
I would appreciate any help.
Thank you,
C

Hello cdcor,
It sounds like you are unable to update or download apps. They appear to get stuck or otherwise become unresponsive. I have a few recommendations to try here. First, close all the open apps on the device:
iOS: Force an app to close
http://support.apple.com/kb/ht5137
Double-click the Home button.
Swipe left or right until you have located the app you wish to close.
Swipe the app up to close it.
When you have done that, sign out of your iTunes account in Settings > iTunes and App stores, and restart the phone and re test the issue:
iOS: Turning off and on (restarting) and resetting
http://support.apple.com/kb/ht1430
If the issue persists, I would next backup your device to iTunes, and restore it:
iOS: How to back up and restore your content
http://support.apple.com/kb/HT1766
Thank you for using Apple Support Communities.
All the very best,
Sterling

HT4623 unable to update to 6.1.1; keeps saying not connected to internet when in fact i am

unable to update to 6.1.1; keeps saying not connected to internet when in fact i am

This is what worked for me: Double tap your home button to bring up the programs running in the back ground, press and hold so they show the red close option and close all programs. After that shut your iphone down and power back on. Immediately go to General>Software Update and it should work. Good Luck

I am unable to update apps or download anything. This started after update to iOS 7.1. Can anyone help?

I Am unable to do updates or download anything since updating to iOS 7.1. Can anyone help?

using safari or a computer, go to apple.com. select store, and in the upper right, try to log into your account. See if they give you a hint at what the issue is, but it sounds like there is some issue with your account - probably easily fixable.

Unable to update app or download

after updating to ios 8.2 i cant download or updates any app it keeps saying that i have to verify my card and my payment is declined and i tried using other payment method it still doesnt work please help me resolve
P.s my card is working fine i purchase some item online with android devices

Hi Abduqm,
It appears you are having issues when updating payment information. That does sound troublesome. Have you tried updating your information on a different device? The following article provides helpful information you may want to explore:
Change or remove your payment information from your iTunes Store account (Apple ID) - Apple Support
Get help
If you need help changing your payment information, credit card details, or billing information, contact iTunes Store support. Or you might find the answer to your question below:
If you change your payment method, make sure your account information matches the credit card information on file with your financial institution.
If you use an AOL screen name to sign in to the iTunes Store, editing your information on the Account Information page won't update your AOL account. If you need to update your AOL account information, contact AOL.
If your previous payment wasn't accepted, you might need to change your payment information.
Thank you for contributing to Apple Support Communities.
Take care,
Bobby_D

HT4623 Unable to update to iOS 7.0. Error displayed "Software Update Unavailable"

I have an iPhone 4. I was able to download iOS 7 but it did not install. Now when I try to install it and error is displayed "Software Update Unavailable"

Have you tried to update via iTunes or via Wifi? Here is the article on how to do both - http://support.apple.com/kb/ht4623
Tell us what it's telling you when you try if you are having issues.
Some common things to try if you are having issues doing it over wifi:
1) Turn on Airplane Mode in Settings.
2) Turn the iPhone off completely for about 2 minutes by holding the power button and sliding the red bar.
3) Turn the iPhone back on and turn off Airplane mode from Step #1. Try to update again.
4) Go to Settings > General > Reset > Reset Network Settings. Then reconnect to your Wifi and try to update again.
If you are getting an error about space, you can delete some apps or information to free up space on your iPhone (You can view what's taking up space in Settings > General > Usage) or you can update via iTunes on the computer. http://support.apple.com/kb/ht4623

HT4061 My IMEI 01 295800 500762 5 My Apple ID is going back to old one and will not let me sign in to my iCloud account or my old my old either unable to update or purchase apps. you have sent me steps to ake off devices but my manage account page does no

My old iTunes account is now showing up when I try to update Apps or purchase. Not able to sign in at all. Notified you of the problem and was sen steps to take off other devices but from my manage account setting I do not hae the option. My old account is [email protected] please help.

https://discussions.apple.com/message/20931060#20931060

HT4623 Unable to update already purchased downloads

Similar Messages

Maybe you are looking for