HT4623 update itunes frozen stuck phone

my phone is stuck with the itunes logo and cord on the screen. i don't want to lose all my data. ideas? i can't get into Genius bar until tomorrow.

PhilipRoy wrote:
Please see this article on placing your device in recovery mode to restore the device.
http://support.apple.com/kb/ht1808
Good luck, Friend.
Recovery mode requires an internet connection.  LauraWoo uses the iPhone as the internet connection for their computer.  Therefore, the computer does not have internet access, so your recommendation is incomplete.

Similar Messages

  • IPhone is plugged in to my laptop and is charging but will not sync. The phone logo doesn't appear in the right hand corner.  i have updated itunes restarted both phone and laptop, changed connectors and still nothing. help?

    IPhone is plugged in to my laptop and is charging but will not sync. The phone logo doesn't appear in the right hand corner.  i have updated itunes restarted both phone and laptop, changed connectors and still nothing. help?

    Same thing happened to me, nothing is working. I've updated everything, restarted everything, nothing seems to work.

  • HT4623 Updated iTunes to latest version, updated iPhone to iOS 7 and now my phone won't work at all.  Won't connect to my WiFi, and won't talk to iTunes . . . Now what do I do?

    I now have a useless $700 phone.  Updated iTunes to latest version (and can't get it to revert back to an earlier version), updated iPhone (iPhone5) to iOS 7 and now it won't talk to iTunes, nor will it connect to my WiFi.  What should I try now?

    If it won't talk at all to iTunes, you can hold down the power and home button for 10 seconds, it will power off, this is ok, then let go of the power button while holding the home button until iTunes sees it as a device in recovery mode.  You can try to reinstall iOS7 and then restore.

  • I have updated itunes but now phone and ipod will not connect to pc - message reads apple mobile device service not started

    i have updated itunes and cannot connect devices - apple mobile device service not started?

    Hello there, mikemason5.
    The following Knowledge Base article provides some great troubleshooting recommendations:
    Can't connect to the iTunes Store
    http://support.apple.com/kb/ts1368
    Thanks for reaching out to Apple Support Communities.
    Cheers,
    Pedro.

  • My iPhone 4s won't update. iTunes is stuck on preparing iphone for software update. HELP.

    I am trying to update ny iphone 4s to ios 8.1.3-the newest and still doesn't work. Help, guys.

    Hi Alex,
    If you still aren't able to successfully update your phone using iTunes because iTunes appears to be stuck preparing your phone. I would recommend you use the troubleshooting in the following article, named:
    Resolve iOS update and restore errors in iTunes
    Thank you for using Apple Support Communities.
    Cheers,
    Sterling

  • HT4623 Updating has cuased my phone to freeze!! Feeling VERY frustrated!!

    My phone froze this morning during an update. The screen shows an itunes icon and the cable with an arrow pointing up. Have turned it iff and on with no luck in clearing up the issue. Suggestions?

    Hello teecraig4,
    This indicates that the iPhone has gone into recovery mode, and will need to be restored.
    If you can't update or restore your iOS device
    http://support.apple.com/kb/HT1808
    Cheers,
    Allen

  • TS1538 hay im connecting my iphone to my computer and it pops up in my computer but not in itunes i updated itunes and my phone and still nothing please help

    please i forgot my password and i need to reset my phone. please help me

    Hey seelkodoomx360,
    Thanks for the question. It looks like you are on the right track, as you have posted from the most relevant article. Have you attempted to restart the Apple Mobile Device Service?
    How to restart the Apple Mobile Device Service (AMDS) on Windows
    http://support.apple.com/kb/TS1567
    I would also recommend Steps 5 and 6 of the article you came from:
    iOS: Device not recognized in iTunes for Windows
    http://support.apple.com/kb/TS1538
    Thanks,
    Matt M.

  • HT4623 Updated to iOS7, stuck on rescue email

    Updated my iPhone to the new OS, and now I'm stuck in the setup mode on the "rescue email" page. It won't go on the next screen.
    Backing out of the Apple ID Security doesn't work either!
    Help!

    Reset iPad and continue with update.
    Hold down the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears
    Note: Data will not be affected.

  • TS1717 I have an iphone 5c and the update has frozen my phone

    help

    Reset the device by pressing and holding the home and power buttons until the white Apple logo appears.  Then restore the device.

  • Updated today and am stuck at itunes cable screen. phone is locked down, can't get past this screen.

    I updated iTunes today, my phone was connected to my Windows computer and I got a screen telling me iTunes didn't update.
    I downloaded iTunes again, and I restarted my computer and connected phone to it, iTunes doesn't come up nor does it see my phone. Should I reset my phone?

    Hello ellenfromelpaso,
    Thanks for using Apple Support Communities.
    From your post I see that your iPhone is displaying a connect to iTunes screen, and it is not being recognized by iTunes on your PC.  If this is the case, then I'd like you to please follow the first article below for the issue where your iPhone is not being recognized.  Once that issue is resolved, you may then proceed with restoring your iPhone.
    iPhone, iPad, or iPod touch not recognized in iTunes for Windows - Apple Support
    If you see Connect to iTunes screen when you start iPhone, iPad, or iPod touch - Apple Support
    Take care,
    Alex H.

  • HT4623 how to update itunes version on iphone5?

    I recently updated the OS in my iphone5 to 6.1.4.
    So now when i tried to transfer music from my macbook pro to iphone5, it said iphone should have itunes version of 10.7.1 or higher for the sync.
    When i tried to update itunes software, by checking if any software updates are available, there were none.
    Also, when i tried to updated the itunes from apple website, i could not?

    You can't update iTunes on your Phone separately to the iOs.  The iTunes its referring to, is the iTunes on your Mac, that's the one that needs to be itunes 10.7.1 or higher.
    Go to itunes.apple.com to get the newest version.  However as was said you'll also need to update Mac's Operating system.

  • How do you update the itunes on your phone

    how do you update itunes on your phone?

    You don't update itunes on your iphone.
    itunes is built into the operating system.

  • HT4623 problems with updating iphone4 after updating itunes

    have problem trying to update iphone ios. updated itunes already but phone just couldn't connect to itunes.

    Hi Ptch!
    Try using the steps in the following article to help you troubleshoot this issue with your iOS device not being recognized in iTunes:
    iOS: Device not recognized in iTunes for Windows
    http://support.apple.com/kb/ts1538
    Take care, and thanks for visiting the Apple Support Communities.
    Cheers,
    Braden

  • HT4623 how do i update itunes on my iphone? I used to open itunes on my computer with it connected and itwould ask if I wanted to update but that is not happening now?

    how do i update itunes on my iphone? I used to open itunes on my computer with it connected and itwould ask if I wanted to update but that is not happening now?

    You don't update itunes on your phone, you update itunes on your computer.

  • Itunes says I need itunes 11.1 version or later on my iphone before it will recognise the iphone. How do I update itunes on my iphone or is it a computer problem?

    I have been trying to sync/back up my iphone and ipad but iTunes is saying I need to update my iphone to version 11.1 or later. I thought my phone was up to date and I can't seem to update iTunes on my phone anyway. Does anyone know how to update iTunes on my phone or is it a computer problem? I've been having problems with iTunes on my PC so I re-installed it but it's been a nightmare trying to get it to work.
    This is the message I receive says " The iphone 'iPhone' cannot be used because it requires iTunes version 11.1 or later. Go to www.itunes.com.au to download the latest version of iTunes". I get a similar one for my iPad too.
    When I go to the website I can only find the download for my PC but not the iPhone.
    Any help would be much appreciated! Thank you!

    emcg23 wrote:
    I have been trying to sync/back up my iphone and ipad but iTunes is saying I need to update my iphone to version 11.1 or later
    No, your iPhone i s telling you that you need iTunes 11.1 or greater on your computer in order to sync with the computer.
    I've been having problems with iTunes on my PC so I re-installed it but it's been a nightmare trying to get it to work.
    Then you should fix this issue with iTunes before you try to sync your iPhone to it.
    See this -> Remove and reinstall iTunes and related software components for Windows Vista, Windows 7, or Windows 8 - Apple Support

Maybe you are looking for

  • Copy oracle server data to remote system over internet

    Hi, I am using Redhat 4 linux system as Oracle 10g server. My database is in archivelog mode. I am not good at data guard so i am not using it. But i want to copy my archive log file to another linux system over internet. so that in case of server cr

  • With the new iOS 6 Siri app will it work on a iPhone 3GS because the iOS is 3GS able?

    With the new iOS 6 Siri app will it work on a iPhone 3GS because the iOS is 3GS able?

  • Database connectivity help needed

    Hello all, I am trying to connect the oracle database and facing the following error. Enter user-name: sys as sysdba Enter password: Connected to an idle instance. SQL> startup ORA-16032: parameter LOG_ARCHIVE_DEST_1 destination string cannot be tran

  • Display messagebox at startup

    I have made a batchfile which uninstalles office 2003 and installs office 2010. Office 2010 is configured thru OCT so starts in the batchfile with a msp file. Uninstalling and installing 2010 is started thru a computer startup script in Group Policy.

  • Shake Crashes when using "file-in" on .mov files.

    Using file-in on .mov files crashes Shake, worked fine before upgrading itunes. Do I need to get a new codec into Shake so it recognizes the new QuickTime?