HT4623 When I go to install software update to my phone, it sends the message that I am not connected to the internet. what am I doing wrong?
When I try to install software update to my phone, it sends the message that I am not connected to the internet. What am I doing wrong?
Settings > iTunes & App Stores > Apple ID: > View Apple ID > Country/Region...change here.
Similar Messages
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From within Photoshop Elements, when I try to open Editor, a box opens that states I must activate the software. I registered and activated the software last year. When I click to activate, I get a message that I am not connected to the internet. I am connected. How do I get Editor to work?
You would get the redemption code, or perhaps even the serial number, from whomever you purchased the software from, apparently Amazon, so talk to them. This wouldn’t be the first time they’ve sold something that didn’t have all the numbers needed to license it.
A redemption code is something that is usually on the inner disc packaging if you purchase the media in a box, and there is a barcode on the outside of the packaging that must be scanned at the checkout register to activate the hidden inner code so you can redeem it at home on that website. This is what happens if you buy PSE from a brick-and-mortar store like Best Buy. I don’t’ know what happens if you purchase the downloaded version as I have never done that.
A redemption code is 24-digits of letters and numbers that you enter into a website to get a serial number, once and only once. The serial number of only 24-digits, no letters, is what you enter into the software during the install or when you run it and it asks if you want to register or run in a trial mode—whatever the exact phrasing is.
In any case it sounds like you don’t have either a redemption code or serial number—although perhaps something is listed on the purchase confirmation or your account online at Amazon or even in an e-mail from Amazon. -
When I try to download the windows support software it is coming up with an error message saying I am not connected to the internet but having checked the network diagnostics several times I am definitely connected but it still won't work. Any ideas?
I get a problem like yours. I have a mac mini with 2 hdds the server and hd2 I installed windows 7 and the windows works fine. except it will not allow me to get on the net. I get error 651. I can boot back to lion and the internet connection works. I googled and error 651 does seem to show up. I would like a work around.
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Since upgrading to Lion I am having problems with Safari on my Macbook Pro. I am using wifi to access the internet and the internet works in all other application except for Safari. When I try to access a webpage most times I get a error message saying I am not connected to the internet. If I click on diagnose the problem, I get connect again to the internet through the diagnostic process and the webpage generally works. This is not a problem when wired to the internet.
Check your network settings, in particular the advanced setting "DNS Server". If it is by chance 127.0.0.1, make sure to change is and use a know DNS Server (from Google for example, or your own Router local address).
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I recently upgraded to Yosemite. Yesterday when I opened up the iPhoto (which I have it in my external drive due to the size of file) I get the message that it is not compatible with the new system(or something like that) and ask me to upgrade so I did. Then another message pops ups and asked for rebuilding the Thumbnails. So I clicked rebuild. Next it asked me to do one of three things(I can't remember all of them) so I chose the last one which is to download a photo to iPhoto. Now I only have that photo I downloaded in iPhoto file but not the rest of my pictures. The iPhoto library which is stored in my EHD shows it has 349GB but it only show one thumbnail of the last picture I downloaded after the rebuild process. What can I do to recover the rest of the file?
Thanks for your help.
George Kyaw
<Email Edited by Host>I recently upgraded to Yosemite. Yesterday when I opened up the iPhoto (which I have it in my external drive due to the size of file) I get the message that it is not compatible with the new system(or something like that) and ask me to upgrade so I did. Then another message pops ups and asked for rebuilding the Thumbnails. So I clicked rebuild. Next it asked me to do one of three things(I can't remember all of them) so I chose the last one which is to download a photo to iPhoto. Now I only have that photo I downloaded in iPhoto file but not the rest of my pictures. The iPhoto library which is stored in my EHD shows it has 349GB but it only show one thumbnail of the last picture I downloaded after the rebuild process. What can I do to recover the rest of the file?
Thanks for your help.
George Kyaw
<Email Edited by Host> -
I have iPhoto 11 with Lion and when I try to post photos into MobileMe in Share I get the message that iPhoto is not connected to internet. Can anyone tell me how to connect iPhoto to internet?
My solution, which is not much, is to restart iPhoto and it then connects to the Internet. This has been an ongoing unsolved problem.
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When I try to open editor I get an error message that I am not connected to the internet (which I am) or my computer clock is set incorrectly (which it is not).
This is normally to do with activation. You need to contact Adobe directly using the link below. Use the dropdown menu for boxes (1) & (2) to scroll down the list and choose:
1. Adobe Photoshop Elements
2. Serial number issues or activating my product
3. Click on the blue button: Still need help? Contact us – then click the button marked “chat now”
It’s usually possible to start a live chat, if an Adobe agent is free, and often to get the problem fixed right away. Ensure you have your serial number.
Click here to get help now Contact Customer Care -
RI am unable to update my apps now because I receive a message that I am not connected to the Canadian store. How do I switch from the US store to the Canadian store?
Click here and follow the instructions to change the iTunes Store country.
(85848) -
When I try to update the operating system, I get a message saying I am not connected to the internet. What should I do?
If you are trying to do a wifi update, make sure you have a good signal, plug in to make sure you have adequate power. Try updating through iTunes on your computer.
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When ever I try to download a game I get a message that I am not connect to the internet
when I try to download a game from any website, I get a message that says;
A network related error has occurred. Please ensure your computer is connected to the internet and click yes to retry now or no to exit. If I click yes I get the error again.
What can I do to fix this problem?These errors typically occur when security software interferes with the restore and update process. FollowTroubleshooting security software issues to resolve this issue. In rare cases, these errors may be a hardware issue. If the errors persist on another computer, the device may need service.
Also, check your hosts file to verify that it's not blocking iTunes from communicating with the update server. See iTunes: Advanced iTunes Store troubleshooting—follow steps under the heading Blocked by configuration (Mac OS X / Windows) > Rebuild network information > Mac OS X > The hosts file may also be blocking the iTunes Store. If you have software used to perform unauthorized modifications to the iOS device, uninstall this software prior to editing the hosts file to prevent that software from automatically modifying the hosts file again on restart.
http://support.apple.com/kb/TS3694 -
HT4623 I get an erroneous message that I am not connected to the internet
When trying to download update I got a message that I was not on the internet - does anyone know why?
Hello, Cdpaff.
Thank you for visiting Apple Support Communities.
Here are the steps that I would recommend going through when receiving this error.
iTunes for Windows: iTunes can't contact the iPhone, iPad, or iPod software update server
http://support.apple.com/kb/ts1814
Cheers,
Jason H. -
I connected my ipad and iphone to itunes this morning and downloaded updates...the iphone is fine..but my ipad is giving me the message...you have not signed up for a data plan..but, when it asks me to sign up..the message says Safari can't open the page because it isn't connected to the server...Mail isn't working either...help.
Try this:
1. Turn off iPad. Press and hold the Sleep/Wake button for a few seconds until the red slider appears, slide to turn off.
2. Connect USB cable to computer
3. Press and hold the Home button down and connect the docking end of cable to iPad
4. Continue holding the Home button until you see the "Connect To iTune" screen
5. Release the Home button
6. Open iTune (make sure you have the newest version of iTune)
7. You should see "iTunes has detected an iPad in recovery mode"
8. Use iTune to restore iPad
Note: You need to be patient and repeat the above many times to recover your iPad -
When I open itunes on my computer which has had my lists for a long time I get a message that says the itunes is not connected to the internet which is it,
I can't therefore sync songs to my iphone-what do I need to do? -thanks for helpThe new iTunes has a somewhat different look from the previous version. You can get the old look back if you prefer it by doing View > Show Sidebar in iTunes. Or you can adapt to the new look.
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After a day of my apple tv not being able to connect to the iTunes server, I am now able to connect but can't even download a movie. Please don't tell me all the money I spent on this system as well as content was a waste. What the heck is going on apple?!? You guys used to be the best!
Thanks for running that test on the brand new library, jfinch420. I can add that Home Sharing seems to be otherwise working. Yesterday, as a test I shut off Home Sharing and rebooted the AppleTV and my iPhone Remote app stopped working. I reenabled Home Sharing and the app began working again. The Remote App requires Home Sharing to work. This would seem to indicate that Home Sharing on my AppleTV seems to be working. So the problem for me is very specifically that all network services work on my AppleTV except the ability to access my iTunes library.
I'm trying to think of what variables changed. iTunes was updated to v12.0.1.26 on October 16th, and there was an AppleTV update on November 17th, but my 2nd gen AppleTV is still running 6.2.1. There is no later OS for it. I was using my AppleTV to stream media from my iTunes library on the 26th. For the life of me I cannot identify what changed while I was away over the holiday. By November 28th, my AppleTV could no longer connect to my iTunes library.
In addition, my AppleTV frequently crashes and reboots when accessing preferences from time to time. It's likely related. In fact, last week I changed my library name to see if the AppleTV would notice. I did it again a moment ago and my AppleTV crashed every time I selected "Computers". I rebooted iTunes and the AppleTV and that fixed the crashing problem. I don't know what it means, but I'm throwing it out there for what it's worth.
I will check the following things next:
1) Connect iTunes & AppleTV via ethernet to rule out WiFi router issues.
2) Use a different iCloud account to enable Home Sharing.
3) Wait for the weekend when my friend can use his iCloud info to test home sharing between his laptop and my AppleTV.
4) Call Apple. Maybe there is a component on the AppleTV motherboard that has gone bad causing the problems.
BTW, I have an enormous library, too, but your test ruled out library size as an issue. -
Whilst connected to the internet (reading news and sending messages) I cannot upgrade my Ipad with an error message that my device is not connected to internet. Update server can not be reached?
Any ideas.
Ipad 1, version 4.2.1I tried resetting the ipad, switched off wifi, checked date and time.
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