HT4623 When I tried to install the ios7 update to my ipad my screen froze with a picture of an I tunes button and a cord . I was unable to shut down or force shutdown . this icon still remains on my screen. Hooked up to lap top and accessed I tunes.

when installing ios7 my ipad 2 froze with an i tunes icon and a cord. Can not force shut down. Plugged into laptop. Accessed I tunes. Tried system restore.
Still no luck. ipad is still froze on that one screen. Suggestions?

Try and force iPad into Recovery Mode:
1. Turn off iPad. Press and hold the Sleep/Wake button for a few seconds until the red slider appears, slide to turn off.
2. Connect USB cable to computer; leave the other end alone
3. Press and hold the Home button down and connect the docking end of cable to iPad
4. Continue holding the Home button until you see the "Connect To iTune" screen
5. Release the Home button
6. Open iTune (make sure you have the newest version of iTune)
7. You should see "iTunes has detected an iPad in recovery mode"
8. Use iTune to restore iPad
Note: You need to be patient and repeat the above many times to recover your iPad

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I have just tried to instal the ios7 update that fixes the bugs in ios7 and it wouldn't install onto my phone - an error occurred so my phone is not frozen. what do I do?

I have just tried to install the ios7 update that fixes the initial bugs in ios7 and it wouldn't complete the install - an error occurred. now my phone is frozen and inoperable. what do i need to do to fix?

Hey dougpm,
Thanks for the question. I understand you are experiencing issues updating your iPhone to iOS 7. If you have not already done so, you may want to restart or reset the iPhone:
iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting
http://support.apple.com/kb/HT1430
If the above steps do not resolve the issue, you'll want to restore your iPhone with iTunes:
iOS: Unable to update or restore
http://support.apple.com/kb/HT1808
Thanks,
Matt M.

Tried to install the latest update on my ipad. i get an image of "itunes" with a connecting cord. hasnt changed in three hours. if i turn it off, it goes right back to same image on black background. i am stuck, please help me, thanks

i tried to install the latest update on my ipad. i get an image which says I tunes with a cord to plug in. it is on a black background.. it has been like this for three hours now. if i turn it off and then on again that is the only page that appears. i am stuck. please can anyone help me? thanks.

It's too bad you lost stuff. I would recommend that you back stuff up before the next one. For example, iOS8 will be out sometime this fall. Just in case you experience the same thing again, do a backup before you do the update.

HT4623 When I try to do the iOS7 update, it keeps giving me an error message saying "an error has occured in dowloading." What could this mean? It doesn't tell me anything specific as the error...?

When I try to do the iOS7 update, it keeps giving me an error message saying "an error has occured in dowloading." What could this mean? It doesn't tell me anything specific as the error...?

Got the same thing. Was in the middle of the download (11 mins remaining) and a blasted text message came through. Answered it, like a moron, and when I went back to download it gave me the error.. Very annoying. Anyway, perseverence paid off as after 10th or something re-attempt, it began again. (32 mins remaining). Like the guy above says. Severs will be going mental at the moment so stick with it.

HT4623 I am trying to complete the iOS7 update and it stalls on the updating of iCloud settings....if I skip this step what will happen?

I am trying to complete the iOS7 update and it stalls on the updating of the iCloud settings, if I skip this step what will happen?

Same issue here....somebody help?

HT4623 I have an iPhone 4s and I attempted to update my device's iOS to 7.0.2. The download was successful but when I tried to install the software, it asked me to connect my device to iTunes. I did but my phone failed to load: ERROR 4013. What to do?

I have an iPhone 4s and I attempted to update my device's iOS to 7.0.2. The download was successful but when I tried to install the software, it asked me to connect my device to iTunes. I did but my phone failed to load: ERROR 4013. What to do?

Hi there KrisonCastillo,
I would recommend taking a look at the troubleshooting steps found in the article below.
iOS: Unable to update or restore
http://support.apple.com/kb/HT1808
-Griff W.

I got a Model Number: A1181, My hard drive burned out. I bouhgt a new hard drive Wd Scorpio 500 GB. When i tried to install the MAC OS, it identies a hard drive with 3.6 TB and i'm not able to do the installation.

I got a Model Number: A1181, My hard drive burned out. I bouhgt a new hard drive Wd Blue Scorpio 500 GB. When i tried to install the MAC OS, it identifies a hard drive with 3.6 TB and i'm not able to do the installation. I touhgt the new ard drive was bad but i was able to install windows XP. Any ideas what do i have to do?

Well, let's hope that nothing was jiggled out of place when you were installing the new hard drive. Your optical drive may just be out of alignment or the disc you have is "dirty." Get a lint-free cloth and some rubbing alcohol, then clean the disc as thoroughly as you can starting from the center and working outward in a concentric circlular motion. See if that helps. In particular clean the inner portion well.
If this does not help, then you have a problem. You have opened the computer yourself. That action voids all support from Apple. If you take the computer in for service the store may refuse to service the computer. This is not related to your now expired warranty.

I bought a mac companion for my desktop mac running os x but received the following error message when I tried to install the quikprotect software download: "power pc no longer supported." I did not read that anywhere when investigating. What gives?

I bought a mac companion for my desktop mac running os x but received the following error message when I tried to install the quikprotect software download: "power pc no longer supported." I did not read that anywhere when investigating. What gives?

PPC, also known as PowerPC has not existed on Macs since the beginning of 2006. Apple made a bridge software and included it with Mac OSes until 10.6.8 known as Rosetta that would allow you to run software written for the PowerPC Macs. 10.7 and later can't run that bridge software. You have one of several options:
Install 10.6 retail on a USB Flash drive, and run that application while booted from there.
Find an update designed for 10.7 or later of the software.
Find a combination of Virtualbox or Paralllels that can legally run a version of 10.6 side by side with your 10.7 software.
Run Windows on your Mac with Virtualbox or use CrossOver that requires no Windows to run a Windows version of your application.
Your Mac is an iMac Intel. I will ask a moderator redirect your thread to the 10.7 forum, and no action is needed on your part.

Installing the latest update on my iPad - error message saying the iPad couldn't synchronize because of an internal error, and then - error message (OxE8004017) when trying to save, and then (2003) when trying to restore - nothing works anymore

Installing the latest update on my iPad - error message saying the iPad couldn't synchronize because of an internal error, and then - error message (OxE8004017) when trying to save, and then (2003) when trying to restore - nothing works anymore - On my iPad the only thing I see is a connector cord to iTunes and nothing else.
What can I do ???

Same issue for me, recently I started having issues with apps no longer being able to access my Facebook account. But the iPad Facebook account settings will not accept my password, even though the Facebook app and Safari can access my account fine. The only significant events I recall that have occurred that may have triggered this have been that via my Facebook account I killed off a lot of so called authorised connections and I changed my user name, but still have the same email address and password.
I have tried just about every solution put forward on the net, short of a factory restore, back to new, on my iPad.
I have also; deleted my iCloud account, deleted the Facebook app and account, deleted Safari data.
One would think that after I have deleted my account from the iPad that it would ask for both username/email address and password, but it only asks for password, so the username is still stored somewhere that I am unable to delete.
I also see that no one seems to have been able to get an answer from Apple. So I'm guessing they have absolutely no idea themselves.
I am hesitant to put my username on Facebook back to what it was as Facebook only give you a few chances to change your username, then you are locked.
I have iOS 7.1.1 installed.
I did have a lot of respect for Apple and their devices as they just worked, but they are becoming tarnished by ignoring what seems to be a growing issue.

When I try to install the latest update I receive this message: "Apple Mobile Device Failed to start". I am trying to update with my computer. Help!

When I try to install the latest update I receive this message: "Apple Mobile Device Failed to start". I am trying to update with my computer. Help!

Hey AndreaKK,
I would try the following directions:
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
http://support.apple.com/kb/HT1923
If you have Windows XP, there are slightly different directions in here:
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
http://support.apple.com/kb/HT1925
Welcome to Apple Support Communities!
Regards,
Delgadoh

I tried to install the latest update on my iPhone 4s and now it seems to be frozen with an apple icon and a loading bar on the screen. Any ideas?

I tried to install the latest update on my iPhone 4s and now it seems to be frozen with an apple icon and a loading bar on the screen. I've tried turning it off, plugging it in to the wall outlet, plugging it into my computer. Nothing works. Any ideas?

connect it with the computer and let it finish or restart the process it takes a very long time

Hi, I keep getting the following error code : U43M1D207 when I try to install the latest updates.

Hi, I keep getting the following error code : U43M1D207 when I try to install the latest updates. Im trying to load the RAW conveyors for the Nikon D810 but so far pretty well frustrated.
Any help would be greatly received.......
Regards
Apple

Can you please try the solution suggested at error code U43M1D207 ?
Thanks
Andaleeb

I am trying to install the latest update for HP Printers, it will not completely install ,now my printers won't work. Help!

I am trying to install the latest update for HP Printers, it will not completely install ,now my printers won't work. Help!

Hello Carolyn - Thank you for your quick response to my concerns, I had already gone to the HP support site and tried to get the latest HP drivers, the site said for Lion 10.7 there was NA version. So, I just used my time machine to replaced the OS from that time spot. I got my printers working again, so all right with the printer. But, the fact remains that I still keep getting the New Update HP Printer in the software update window. But, what happens if I try to download and install it is this: It starts the download, everything seems to come down fine, it starts write the files and then starts moving items into place, the blue bar fills to all most the end and slows down to a stop and never completes the installation. I have left my laptop on over night and it never finishes the operation. I can only force quit the software update. Which has knock out my printer drivers. Now, I just keep unchecking the box in the software updates for new HP printer software. Is anyone else having this problem or is it just my system? Sincerely: Professor G

I am using Acrobat XI Pro and tried to install the current update. I got this error message: "Error 1328.Error applying patch to file C:\Config.Msi\pT64b3.tmp It has probably been updated by other means1 and can no longer be modified by this patch. For mo

I am using Acrobat XI Pro and tried to install the current update. I got this error message: "Error 1328.Error applying patch to file C:\Config.Msi\pT64b3.tmp It has probably been updated by other means1 and can no longer be modified by this patch. For more information contact your patch vendor." tried uninstalling and reinstalling and still get the error. Searched for C:\Config.Msi\pT64b3.tmp and cannot find the path or the file

For AA XI, you only need the 11.0.09 patch. Download from http://www.adobe.com/support/downloads/product.jsp?product=1&platform=Windows (Use "MAC" if a MAC is used).

HT5654 Trying to install the latest update for itunes...error received "service apple mobile device failed to start. verify thay you have sufficient priveleges to start system services"...? I have unistalled and tried to reinstall???

Trying to install the latest update for itunes...error received "service apple mobile device failed to start. verify thay you have sufficient priveleges to start system services"...? I have uninstalled and tried to reinstall???

Hello Kimberly0914,
It sounds like you have tried to launch iTunes after a recent update due to this error message, and you cannot install iTunes after uninstalling. I recommend the troubleshooting from the following article to help you named:
Issues installing iTunes or QuickTime for Windows
http://support.apple.com/kb/ht1926
Then download and install iTunes with this link:
http://www.apple.com/itunes/download/
Thank you for using Apple Support Communities.
Cheers,
Sterling

HT4623 When I tried to install the ios7 update to my ipad my screen froze with a picture of an I tunes button and a cord . I was unable to shut down or force shutdown . this icon still remains on my screen. Hooked up to lap top and accessed I tunes.

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