HT4623 when trying to reinstate an app it asks for my password and doesnt accept my newpassword
Why wont my app accept my new password to download updated version of apps
All apps are forever tied to the Apple ID used to originally purchase them. They cannot be transferred to a new ID, nor can they be updated using any ID pther than the ID used to originally obtain them. So, in your case, you have two choices: 1. Delete this app/apps & re-purchase using your new ID; or 2. Contact iTunes support, explain the situation, & request that they add this app/apps to the download queue of your new ID. If they agree, then just delete the old app/apps:
http://www.apple.com/support/itunes/
Similar Messages
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My friend connects his iphone to my computer because i have more music in my itunes library. when he disconnects it and tries to update or download new app it asks for my apple id and not his. Any way to fix this?
Stop letting him sync his device to your computer.
He has no legal right to any of the content on your computer.
Tell this friend to sync his device to his computer, this will remove all content that had been synced from your computer and replace it with content from his computer.
If he likes the media that you have, you can "gift" him some songs via iTunes or he can purchase it himself. -
My husband plugged my iPhone into his computer, created an account and now when I want to add apps it asks for his password not mine. How do I get my account back? Tried plugging it into his computer again. No prompt to change account back to mine.
Hi Trishw,
At the top of the iTunes Store window, you will see who is logged into iTunes. I'm guessing from your description, that it is your husband. If it is, click on the name to display the dropdown, log him out and sign yourself back in:\
Cheers,
GB -
My iPhone3GS running iOS5 has recently been reluctant to upgrade Apps. The App store asks for my password and then marks all the Apps as being updated. Often only one or none actually update. Usually I get a message saying "Unable to download application" and "<app> could not be downloaded at this time - Done or Retry".
It's not an iTunes login / password issue because sometimes one or two of the Apps will download and the others stall with the blank progress bar. The internet connection is working fine in all other respects.
Sometimes, many restarts later the downloads will complete. Is this a known bug? Is Apple working on it? Any fixes?My iPhone3GS running iOS5 has recently been reluctant to upgrade Apps. The App store asks for my password and then marks all the Apps as being updated. Often only one or none actually update. Usually I get a message saying "Unable to download application" and "<app> could not be downloaded at this time - Done or Retry".
It's not an iTunes login / password issue because sometimes one or two of the Apps will download and the others stall with the blank progress bar. The internet connection is working fine in all other respects.
Sometimes, many restarts later the downloads will complete. Is this a known bug? Is Apple working on it? Any fixes? -
Hi, How can I delete my icloud account on my iphone? I don't have that email address I was using before anymore and I already tried deleting the account but it is asking for the password and I don't remember it.
Hi ale.vica,
You need to go to Manage your Apple ID, https://appleid.apple.com/cgi-bin/WebObjects/MyAppleId.woa/, and sign in with your current Apple ID and password and do the following:
1. Edit your current Apple ID and change it back to the ID which is displaying for your iCloud account. You do not need to verify it - this is only a temporary change
2. Go into Settings>iCloud on your device and delete the iCloud account. Use your current password when your are prompted for a password
3. Once the old iCloud account is deleted, go back into Manage your Apple ID and change your ID back to the current one
4. Go back to Settings>iCloud and sign on with your current ID and password
That should take care of your issue!
Cheers,
GB -
I upgraded to IOS 8 and now when I turn on the phone, it is asking for a password and I have used every password I have used previously but the phone is not accepting the last one I upgraded to. I did a reset of my password but now have to wait 20 more minutes before I can try to get into my phone. I have no idea as to what to do. Thanks to anyone who can help.
Could it be your email password, or your exchange pass code ? If that does not work you may need to restore the iPad. Good luck.
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I am new to Adobe Cloud, received the invitation from Adobe, create my account and I am able to login to the web. When Attempted to download Photoshop desktop, I was asked for Name and Password, the name was populated but I have to enter the password. I am using the password I entered at registration but it does not work and the Installer does not run.
I have a MacBook Pro with OS version 10.9.3.
Thanks,
CarlosI figured out, the Installer need the username and password for the computer OS.
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Help
Try going to Settings>iTunes & App Store, tap the ID, sign out, then sign back in with your updated credentials.
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When trying to update apps it asks for account password but it doesn't show my account ID, it shows my dad's. How can I fix this so I can sign in?
It sounds like the apps were purchased using your dads account, so they will have to be updated using that account.
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When I upload an app, it asks for my password, then says it's incorrect. When I reset it (after 3 tries) and put in the new one, it still says it is incorrect. What am I doing wrong?
I assume that you meant that you reset the password three times. Did you receive any verification that the new password was accepted?
Sign out of you account, restart the iPad and sign in again. Settings>Store>Apple ID - tap the ID and sign out.
Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
Go back to Settings>Store>Sign in again. -
I keep getting a message that my ID has been disabled when trying to download an app. I have changed password with apple. Any ideas what is wrong?
If you've changed your password and it still shows disabled then try logging out of your account on the iPad by tapping on your id in Settings > iTunes & App Stores and then log back in and see if that 'refreshes' the account on it
If that doesn't fix it then you might need to contact iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page -
When I update an app it asks for my password (as usual) but now there is no touch keyboard or other way to enter the password. This problem started, I think, after the latest OS update.What's going on?
I tried a reset and it did the trick.
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My iPad won't let me sign into my Apple ID when I try and download an app it asks for my id and password and when i type it in the iPad displays a message saying cannot connect to iTunes Store. However when i do this on my phone it works perfectly. Even when i sign in and out.
Has anyone else had this problem? If so how can I fix this?Remember, any purchased item from the itunes store is forever associated with the Apple ID used to buy it. So when you get prompted for an ID/password and it doesn't accept it, then you are using the wrong ID.
Go to Settings>iTunes and App Stores, be sure it's logged into the ID you have set on the iphone (since that one seems to be connecting with the right ID). If you've done this, then you might wait a bit to see if the "cannot connect to .. store" message has to do with internet connections. -
Hi,I recently downloaded sentinel mobilesafe to my iphone 4s. When trying to set it up,it asks for the phones name. What is this and where do i find it? Thanks
Thanks Clyde will try it.
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I'm trying to update some apps I'm entering my password and then I'm getting this massage " the information On this page is outdated"
Please help thank uHave you the latest version of iTunes installed on your computers? Sometimes it is a matter of agreeing to the (new) terms and conditions. If all else fails, uninstall iTunes and then re-install it.
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