HT4623 While updating to IOS7 i cannot get past the rescue email page when I reset my Apple ID password.  what do I do?

While updating to IOS7, I reset my Apple ID password, but now I can't get past the recovey email screen.  Any suggestions?

Power your phone off and restart it. It worked for me!

Similar Messages

  • HT4623 I "updated" my iPhone4S 16gig this morning and can't get past the "Rescue Email" screen.  I entered emails as well as opted out.  I have gone back, but Apple ID Security insists I add security questions and mail.  HELP!

    I "updated" my iPhone4S 16gig this morning and can't get past the "Rescue Email" screen.  I entered emails as well as opted out.  I have gone back, but Apple ID Security insists I add security questions and mail.  HELP!

    Claudius,either you didn't read my post, or you jumped to conclusions. I had a skype account that was created using a microsoft account (NOT THE ACCOUNT I AM USING NOW). PURE MICROSOFT ACCOUNT NO OTHER ACCOUNT LINKING.I had to change the primary mail of that account.I was told "no can do" by skype support.I found that if I went to account settings and clicked on the link on the line below the one that said "MICROSOFT etc" (labeled something along the lines of "TV or Device") I got the opportunity to set the password of the "live:username" account (WHICH YOU COINCIDENTALLY HAVE TO DO IF YOU WANT TO USE SMART TVs ETC).Once that was done, I COULD SUCCESSFULLY DO WHAT SKYPE SUPPORT SAID WAS IMPOSSIBLE- I could change the primary mail address. once that was done, and NOT BEFORE, I linked the account to a facebook account as well, just to be sure I have more than one way to access the skype account. What caused you to get the impression that I was writing something else? furthermore this sentence - "The solution you described in your initial message isn't actually once since all the time you were operating on different account that weren't actually linked" does not make sense, I think you mis-edited it.and I need to point out that you are incorrect. I WAS NOT OPERATING ON DIFFERENT ACCOUNTS I WAS OPERATING ON ONE SKYPE ACCOUNT, THAT WAS CREATED USING A MICROSOFT ACCOUNT just like you say you recommend. I still don't know how you can misread my initial entry like that.  If you have a better solution to my initial problem - changing the primary mail of a skype account created throuth either a microsoft account or a facebook account, Please write a sticky to explain how to do it, and please inform skype support that Yes it can be done, and this is the way it is done. So far my "lucky shot" seems to be the only way to do it.     

  • Trying to set up iOS 7 on iPhone 4 and can't get passed the rescue email page? Help!

    Setting up iOS 7. Update complete and almost finished setting it up and it asked for a rescue email but no matter what I put in it just won't let me press next? Needy phone for alarm in morning help quick! Please?

    I don't remember being asked for this during the install.
    You may need to contact Apple by phone and ask for help with your Apple ID security issue:
    http://support.apple.com/kb/HE57
    U.S. iPod, Mac and iPad technical support:
    (800) APL-CARE (800-275-2273)
    U.S. iPhone technical support:
    (800) MY-IPHONE (800-694-7466)

  • HT4623 I cant get past the rescue email on the upgrade

    I am stuck please help

    Same problem, its tabled multiple times in this email as usual Apple has decided to ignore the issue - la la  la nothing could possible be wrong if Apple did it.

  • HT5312 I have requested changing my security questions and to have an email sent, but it does not come.  I have reset my password also.  I cannot get to the rescue email section.  Help

    I initially did not set up the Apple Acct.  My husband did.  I don't know if he set up a rescue email or not but I need to reset my security questions.  Help

    You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (103834)

  • HT4623 I have done an iCloud download but now cannot get past the Terms and Conditions page, even after accepting.  It's just a revolving door!

    I have downloaded an updated version of iCloud but cannot get past the Terms and Conditions pages, notwithstanding accepting them.  Further, I cannot get back into iTunes.

    Since I do not know what you actually did maybe:
    http://syncor.blogspot.com/2013/09/ios7-and-missing-agree-button.html
    Otherwise:
    Try:
    - Reset the iOS device. Nothing will be lost
    Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
    - Go to Settings>iCloud and delete the account from the iPod and then sign back in.
    - Restore from backup. See:                                                
    iOS: How to back up                                                                                     
    - Restore to factory settings/new iOS device.             

  • Trying to update iPhone. Cannot get past the point where I accept iCloud conditions etc. There is no way to continue. What can I do. I can´t use my  phone

    Trying to update iPhone. Cannot get past the point where I accept iCloud conditions etc. There is no way to continue. What can I do. I can´t use my  phone                            

    When registering the phone, you should be able to choose later or basically not now at the upper right hand side. Most of what I think it will at least have you do is sign into your Apple ID but thats it.

  • HT4623 i cannot get past the screen that shows the itunes icon and the usb plug, and my computer wont see my phone

    i cannot get past the screen that shows the itunes icon and the usb plug, and my computer wont see my phone

    Restore the device.

  • Cannot get past the terms and conditions of the icloud thing

    i updated my iphone and now i cannot get past the icloud terms and conditions to do any thing else? help please!!!

    Since I do not know what you actually did maybe:
    http://syncor.blogspot.com/2013/09/ios7-and-missing-agree-button.html
    Otherwise:
    Try:
    - Reset the iOS device. Nothing will be lost
    Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
    - Go to Settings>iCloud and delete the account from the iPod and then sign back in.
    - Restore from backup. See:                                                
    iOS: How to back up                                                                                     
    - Restore to factory settings/new iOS device.             

  • Another iBook cannot get past the grey screen with spinning gear

    I have read the other posts on iBooks not starting up. I too have used Onyx recently but this was to cure the problem of a freeze. Now start up cannot get past the grey screen. PRAM has been zapped and safe mode will not work. Worse, the CD drive will take CDs so cannot go back to start up disk.
    Bizarrely, a visit to the Apple Store and the iBook started no problem. System was reinstalled using archive option and various health checks apparently showed no problems. But then got back home and again start up froze at grey screen with spinning gear. I have left it on this for over 15 minutes but to no avail. I have tried to connect to another ibook using T key to get target mode. I'm not sure if I am doing this right. I have started up working iBook plugged in the firewire to both machines and then started up ailing iBook holding down T key. 2nd iBook wont start at all.
    Any suggestions?

    An Archive and Install will preserve you user settings and data. You will need a minimum of 5 GB free on the hard drive to perform an A&I; you can reduce the space required by about 1 GB by selecting the option to install language support only for the language you use (assuming you don't need multiple languages).
    However, after seeing your other post (BTW, it'll be easier to keep track if relted issues are in the same thread), you do not want to try an A&I if Disk Utility is reporting anything about 'could not be repaired'. Doing so will would ensure problems down the road, if it worked at all. It's possible for one disk problem to mask another. Whenever Disk Utility (or any other repair utility) reports making repairs, it's good practice to repeat the repair until it reports no problems found or it becomes clear it cannot repair the disk.
    DiskWarrior has an excellent track record at repairing problems that Disk Utility cannot (especially Disk Utility versions prior to OS X 10.4.2).
    If the drive cannot be repaired, you may be able to keep it by doing an erase install with the write zeros (one pass) option. That will update the hard drive firmware record of bad disk sectors to avoid using. If there are only a few bad sectors, that may let you keep using the hard drive for several more years. An erase install will do just that to your data, through. If you have access to another Mac with either a large amount of free disk space of a DVD burner, you can try using the other Mac as host and the eMac as target in FireWire target disk mode. You can run the host's copy of Disk Utility on the eMac hard drive, and hopefully be able to mount the emac HD so that you can back up the data in your Home directory.

  • When booting up I cannot get past the light blue logo with spinning disc. I have tried it with the install disc and using different keystrokes, i.e. "shift, s, c, o, " please advise. thank you in advance.

    When booting up I cannot get past the light blue logo with spinning disc. I have tried it with the install disc and using different keystrokes, i.e. "shift, s, c, o, " please advise. thank you in advance.

    The system on the original install dic is probably looking for the original video card.
    It may be possible for someone with the right skills to make an install disc for you with the driver for your new card.
    As I recall from my early days of being a Macuser, If you held down a key, (spacebar?), while starting it would open a dialog to take you through a monitor setup.

  • IMac G5 running OS 10.4.11. Started playing with a bluetooth speaker (may or may not be related). Now I cannot get past the blue screen on startup. I can get into safe mode. Tried install disc for disc utility and reloaded OS. Still get blue screen.

    I have an older iMac G5 running OS 10.4.11. The other day I started playing with a bluetooth speaker (may or may not be related). Now I cannot get past the blue screen on startup.
    I can get into safe mode. But no regular startup.
    I tried disabling bluetooth, thinking that might be related. It didn't help.
    I even tried using the install disc to run disc utility. That didn't work so I reloaded the OS.
    But I still get hung on the blue screen when trying a normal startup.
    All help would be appreciated.

    Try resetting the PMU/SMU and PRAM/NVRAM. You'd need to identify the mode of resetting depending on the model of your G5 iMac. The Apple support sites that would help you for this are –
    http://support.apple.com/kb/HT1436
    http://support.apple.com/kb/HT1939
    http://support.apple.com/kb/HT1767
    http://support.apple.com/kb/HT1379
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  • HT4718 I cannot get past the restore screen

    So, big problem. I have had to replace my logic board. Following this, using Mountain Lion, my mac was unusable, just beach ball on every click. I did restore Mountain Lion, but no change. I cannot restore from time machine as I get an error message saying restart. Now, I cannot get past the restore screen, no matter what keys are held at startup. If I hold the option key at startup, I get the recovery disk and back up showing, neither of which can be used.
    In short, I'm stuck, any help appreciated!

    If you successfully restored the iPod to factory settings/new iPod (went through all the steps without errors), then time for an appointment a the Genius Bar of an Apple store.

  • I have a new Macbook pro, I cannot get past the country selection screen.  'Continue' is greyed out and keys just make error sounds. How do I move it on?

    I have a new Macbook pro, I cannot get past the country selection screen.  'Continue' is greyed out and keys just make error sounds. How do I move it on?

    sideeque wrote:
    I have the same problem. What did you do last time?
    What  should I do now? Its around 40 miles away the apple store? Would they pay my taxi fare to go and return?
    How can we trust this apple product?
    You are still under warranty.  Call Apple Care.

  • I have an iPhone 4s that i have been using and have alot of new contacts, on my itunes i have registered an old iphone that i dont use i want to sync my contacts from the iPhone 4s but i cannot get past the page where it introduces you to your new iPhone

    I have an iPhone 4s that i have been using and have alot of new contacts, on my itunes i have registered an old iphone that i dont use i want to sync my contacts from the iPhone 4s but i cannot get past the page where it introduces you to your new iPhone

    When you see the old number come up in the suggested choices look for a blue arrow to the right of the Contact. Tap the blue arrow and then tap Remove from Recents.

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