HT4623 While uploading my I phone 5, I came to rescue e-mail step and I am stuck there I can not move forward even though I press the next button

While uploading my I phone 5, I came to rescue e-mail step and I am stuck there I can not move forward even though I press the next button

annestenvad wrote:
I'm not able to run a test myself, right? I'm definitely going back to the repair store tomorrow!
Wrong! Check out KB Article: Intel-based Macs: Using Apple Hardware Test
Personally, I would not be running no test. Apple has a 90 day warranty on all their repairs. Return your computer to the repair shop but this time.......
When it’s time to pick up your computer from the repair shop:
*** Before you leave the repair shop, make sure you have the repair tech(s) power the comp up and demonstrate that it is indeed working & repaired properly too your satisfaction.***

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After resetting my phone to factory settings, it will not turn on. When i press the power button a white screen and black apple pop up. it stays on that screen and will not go to the home screen, it will just die. please help!

after resetting my phone to factory settings, it will not turn on. When i press the power button a white screen and black apple pop up. it stays on that screen and will not go to the home screen, it will just die. please help!

Make sure it is charged for about 10min using the adapter, then connect in recovery mode, explained in this article:
If you can't update or restore your iOS device

Uploaded softwear on phone last night, now my computer cannot restore the phone and update. about 5min into it, i get the message that iphone has not been restored even though that is the button i clicked on.

I upgraded my iphone last night on the phone, today I cannot get the computer and the phone to work together. When I click restore iPhone, and my only choice is to restore and upgrade, when it starts the upgrade, it says the phone has not been restored. I did just upgrade the itunes on the computer also.

This may not solve your problem but may clear up a couple of things.
1: Re the connected to wi-fi, plugged in and locked thing is for automatic backups. It doesn't need to be plugged in or locked for it to work when you go to Settings > iCloud > Backup and tap Back Up Now. Mine completes the backup quickly without being plugged in or locking (but I don't have a lot to backup).
2: Locked just means the lock screen is on (press the sleep/wake button on top) -- it will work without a passcode (& again, the lock screen on is only required for the automatic backup).
3: You can see what is using your storage and maybe reduce some of it so that you don't have to pay for storage. Instructions in Manage your iCloud storage - Apple Support

HT201365 I have brought a second hand phone and cant activate it because i can not seem to get in contact with the previous owner.

I sold my iphone 4s and added some money to buy a second hand Iphone 5, i can't get into the phone because i need the previous owners apple Id and password and theres absolutely no way I can cintact the previous owner because i had thier number on my iphone 4s which was sold before i brought the 5.

Only the previous owner can unlock your phone, either by providing you with the code or by removing it from his liste of devices. I'm afraid that if you cannot contact him your phone is useless.

My phone can not be activated even though I filled out the correct id and password. So I was when I was restoring the machine.

.

Please provide the exact error that you are seeing. It seems this is due to Activation Lock. Did you purchase this device new, or was this a used device?

HT204088 So I put in my debit card info into my phone so I could redownload apps and while I was refreshing netflix (which was already purchased) it rebought itself twice and took $14 (USD). What can I do?

So I put in my debit card info into my phone so I could redownload apps and while I was refreshing netflix (which was already purchased) it rebought itself twice and took $14 (USD). What can I do? Someone please help!

Contact iTunes Support: http://apple.com/emea/support/itunes/contact.html.

HT4623 i was doing a software update downloading ios 6.1 and the phone froze half way through the download i tried to restart the phone by pressing the power button and the home button but its just a apple on the screen. what can i do to fix this??

i was doing a software update downloading ios 6.1 and the phone froze half way through the download i tried to restart the phone by pressing the power button and the home button but its just a apple on the screen. what can i do to fix this??

See Here > http://support.apple.com/kb/HT1808
You may need to try this More than Once...
Be sure to Follow ALL the Steps..
But... if the Device has been Modified... this will Not necessarily work.

HT4623 So just like last time I tried to update my iPhone software...MY PHONE IS FROZEN. Displaying iTunes icon and a USB cable I pressed the Power button and the menu botton together until the apple icon appeared held them down for 10 secs & NOTHING No

So just like last time I tried to update my iPhone software...MY PHONE IS FROZEN. Displaying iTunes icon and a USB cable I pressed the Power button and the menu botton together until the apple icon appeared held them down for 10 secs & NOTHING Now what? Do I just wait for the battery to run out?

Hi Careesa,
Your iPhone is in recovery mode-- you need to connect it to your computer and, most likely, iTunes will ask you to restore it. If you recently backed up this shouldn't be too much of a problem.

HT4623 I have sent my i phone through royal mail on 8th February 2013 but still it is not deliver to apple. I used the empty box sent by apple to me sent my i phone to them. Can any one advice me how long it can take to get back my iphone from repair?

I have sent my i phone through royal mail on 8th February 2013 but still it is not deliver to apple. I used the empty box sent by apple to me to sent my i phone to them. Can any one advice me how long it can take to get back my iphone from repair?

moynul82 wrote:
but still it is not deliver to apple.
If Apple has not received your phone, obviously it can't even be evaluated for warranty purposes. Have you tried calling AppleCare to verify whether they have received the phone or not?

I am facing a strange problem on new iphone 5 that I bought last week. The maps app and the places in photo gallery shows the pin and my location, however there is no information of locations. Tried to close the apps, phone restart, reset etc. Please help

I am facing a strange problem on new iphone 5 that I bought last week. The maps app and the places in photo gallery shows the pin and my location, however there is no information of locations. Tried to close the apps, phone restart, reset etc. I am accessing it via strong wireless connection and it works fine on other devices. Please help.

zapgrap wrote:
there is no information of locations.
Then no information exists. Use the Report a Problem button within the app to report it.

I am having the problem when trying to take a panorama picture. It may only take the first frame or doesn't even start at all when I press the shutter button. even though when i hold the phone straight up and down, so that camera is at the top

I am having the problem when trying to take a panorama picture.
It may only take the first frame or doesn't even start at all when I press the shutter button.
even though when i hold the phone straight up and down, so that camera is at the top on the back and the home button is on the bottom on the front.
This problem is irritating me....?

To take panorama
- ensure that the panorama option is on
- press the shutter button once
- you will see a line with an arrow
- move around in a circle ( I keep the camera steady and turn myself around in a circle)
- as you do this you will see the arrow moving across the screen as it captures pictures
- at the end of the capture, you will be able to see your panorama picture
I hope that this helps, do report back.

TS1398 On holiday in Spain, my phone wont connect to wi-fi at my friends apartement but connects to some wi-fi locations in the city. The rest it tells me that "Unable to connect" even though i know the password is correct and my ipad connects.

On holiday in Spain, my phone wont connect to wi-fi at my friends apartment but connects to some wi-fi locations in the city. The rest tells me that " Unable to join the network" even though i know the password is correct and my ipad is connected.
I have tried resetting network connections and switching on/off wi-fi, and also reset using home and top button, still nothing.

Try going to the Wifi settings and clicking the little arrow next to your network, and click "forget this network" then try re-connecting. If that doesn't work, try going to settings-general-reset and clicking reset network settings. Also, make sure you have your network password correct if there is one.

TS4050 I am running Windows 8. Although my contacts and notes from my Ipod touch show up on icloud my calendar entries do not show up even though they do show up in my Google calendar and my windows phone calendar. Any suggestions not already covered?

I am running Windows 8. Although my contacts and notes from my Ipod touch show up on icloud my calendar entries do not show up even though they do show up in my Google calendar and my windows phone calendar. Any suggestions not already covered in trouble shooting articles?

As I mentioned earlier, you have to decide which calendar you want to use. You can either use Google or iCloud, but not both.
If you want to use your iCloud calendar, go to Settings>Mail,Contacts,Calendars>Default Account (in the Calendar section) and set this to your iCloud calendar. After doing so, all new events you add to your calendar will be added by default to your iCloud calendar, and as a result, will appear on icloud.com and your computer (if it is syncing calendars with your iCloud account).
If, on the other hand, you want to use your Google calendar (as it sounds like you are doing with your iPod), simply add the same Google calendar to your phone and your computer.

My boyfriend who has an iPhone 5 just had his phone stolen, he has an iCloud account with find my iPhone app downloaded but we do not have access to a computer only the safari on my iphone 4s, where do I need to go and what do I need to do to access his

My bitfriend who has an iPhone 5 just had his phone stolen, he has an iCloud account with find my iPhone app downloaded but we do not have access to a computer only the safari on my iphone 4s, where do I need to go and what do I need to do to access his

You need to download the free Find my iPhone application from the App Store.

HT4623 I was updating my iPod Touch 5 iOS from Ver 7.0.3 to Ver 7.0.4 and my iPod locked up. Can not reset. The only thing I get is a picture the lightning cable pointing to a circular iTunes icon. Any idea on how to unlock my device? Thanks. Stroke72

I was updating my iPod Touch 5 iOS from Ver 7.0.3 to Ver 7.0.4 and myiPod locked up. I can not reset or restore the unit. The only thing it will do is show me a graphic of thr lightning cable facing up to an arrow and then to a circular blue iTunes icon. I interpert this to mean "connect the iPod to my computer thru the USB cable while iTunes is running. I do this and nothing changes. Total lock up. Any ideas?
Thanks.
Stroke72

You need to restore the iPod...
http://support.apple.com/kb/HT1414
http://support.apple.com/kb/HT1808

HT4623 While uploading my I phone 5, I came to rescue e-mail step and I am stuck there I can not move forward even though I press the next button

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