HT4623 why does itunes say sorry your phone can not be updated i have a grey screen?

hi im having trouble with my iphone 4s it goes half way through the process of activation then it stops how can i reset the whole firmware?

Hi sexysimo,
Welcome to Apple Support Communities.
It sounds like an update or restore on your device didn't complete. See this article for some steps you can try:
iOS: Unable to update or restore
http://support.apple.com/kb/ht1808
Best,
Jeremy

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why does itunes say it didn't install correctly and to reinstall?

Greg, did the "Patchburn" really work for you?
I had the same problem today. I have a smart playlist made up of: Kind>is>Protected AAC audio file. This smart play list allows me to keep track of music I've downloaded from the iTMS after inadvertently deleting the Purchased Music default playlist. Yes, I know a new “Purchased Music” playlist is created when you buy music again, but it doesn’t contain any of the songs you’ve already downloaded.
When I went to burn this playlist (several hundred songs) to multiple audio CD format - I go the same result you got.
"After asking to burn a play list it asks to insert CD, checks the media, checks the play list and then stops with the apple icon reappearing and NO error message."
Apple tech support couldn’t help me - I found that out the hard way - after 1.5 hours on the phone. No, I haven't exceeded the 7 time burn limit either.
I tried selecting all the songs in the smart playlist and creating a new [regular] playlist and tried to burn from that, but got the same result.
Finally, I tried typing "Protected AAC audio file" from my main library in the search window, selected all the songs that resulted, created a new [regular] playlist from that selection and the burn was successful.
It was a real pain and took almost 3 hours to figure out, but it worked. I'm going to try the "Patchburn" download talked about earlier, but don't know if that's the real problem.
Yes, I have upgraded my SuperDrive, but iTunes recognizes it - Preferences>Advanced>Burning - if your drive shows up here then that's not the problem. Besides, I had the same problem when trying to burn to the original SuperDrive too.
I think the problem may be deeper inside iTunes itself. Duh! Maybe something with Apple tightening their DRM scheme which may make us unwitting beta testers to see if they tightened the noose too tight or not. Just a guess.
Any thoughts, anyone?
Power Mac G4 MDD Mac OS X (10.4.3)

Why does iTunes say This Apple ID is not currently eligible to purchase gift certificates.

Why does iTunes keep telling me This Apple ID is not currently eligible to purchase gift cards, when I can automatically purchase music?

I had the same problem. Then after trying many times, it suddenly let me buy a gift certificate, but now I get the message again. I have contacted support via express lane and had no answer in many days.....

Why does iTunes say "Disc burner or software not found"

When I try to burn a CD using my internal CD/DVD combo drive, I get a message that says "Disc burner or software not found". I just upgraded to iTunes 6.0.1. The local Mac store couldn't get iTunes in 2 G5s and a G4 Powerbook to recognize the disc buners either, and they just upgraded to 6.0.1 too. Is this a bug?? Anyone else having problems??
Greg
G4 400 Sawtooth / 5 years old Mac OS X (10.3.9) CD/DVD combo drive

Greg, did the "Patchburn" really work for you?
I had the same problem today. I have a smart playlist made up of: Kind>is>Protected AAC audio file. This smart play list allows me to keep track of music I've downloaded from the iTMS after inadvertently deleting the Purchased Music default playlist. Yes, I know a new “Purchased Music” playlist is created when you buy music again, but it doesn’t contain any of the songs you’ve already downloaded.
When I went to burn this playlist (several hundred songs) to multiple audio CD format - I go the same result you got.
"After asking to burn a play list it asks to insert CD, checks the media, checks the play list and then stops with the apple icon reappearing and NO error message."
Apple tech support couldn’t help me - I found that out the hard way - after 1.5 hours on the phone. No, I haven't exceeded the 7 time burn limit either.
I tried selecting all the songs in the smart playlist and creating a new [regular] playlist and tried to burn from that, but got the same result.
Finally, I tried typing "Protected AAC audio file" from my main library in the search window, selected all the songs that resulted, created a new [regular] playlist from that selection and the burn was successful.
It was a real pain and took almost 3 hours to figure out, but it worked. I'm going to try the "Patchburn" download talked about earlier, but don't know if that's the real problem.
Yes, I have upgraded my SuperDrive, but iTunes recognizes it - Preferences>Advanced>Burning - if your drive shows up here then that's not the problem. Besides, I had the same problem when trying to burn to the original SuperDrive too.
I think the problem may be deeper inside iTunes itself. Duh! Maybe something with Apple tightening their DRM scheme which may make us unwitting beta testers to see if they tightened the noose too tight or not. Just a guess.
Any thoughts, anyone?
Power Mac G4 MDD Mac OS X (10.4.3)

Why does itunes say my sim card is not supported?

i have an at&t iphone i just picked up from the apple store yesterday with original at&t sim card that was working until after i restored my phone. This is the 4th iphone this has happened to in the last month. i wanted to restore my iphone 4 to factory setting so i could set up as new iphone. i put a previous back up on it before. what is going on? a restore should not be rendering the sim reader in the phone useless. yesterday at&t tried 3 different sim cards and they did not work so apple replaced the phone. the third replacement this month. now ill have to take this new phone back. i even tried uninstalling itunes and reinstalling it. I have a macbook unibody (the last model before it was discontinued) running osx snow lepard

What is happening is that, as iPhone Warrior said, almost certainly your friend mistakenly purchased an iPhone that is locked to AT&T rather than an unlocked iPhone (which Apple only began selling a short time ago in the US) and then hacked the iPhone to bypass the carrier lock. When you updated iOS on the iPhone, that hack was removed and the iPhone then locked back to AT&T.
Restoring the iPhone will not fix this problem. Only the carrier could officially unlock the iPhone, and AT&T will not do so for any reason. The only way to use the iPhone again is to hack (jailbreak) it again, and we cannot discuss that in these forums.
Regards.

HT201210 how to you recover your phone if it says that your phone can not be found?

where do i start! ugh please i hope someone can help me ... so i never had the icloud on and i dont know why it was turned off but it was and i went to import all my pictures on my computer and in the middle of importing a message popped up and said there was a software update for my iphone. so i clicked on continue for the update and then all of a sudden my phone shut down and on the screen the "itunes" icon came up and it says connect to itunes. sooo i connect my phone in the computer and nothing happens! so then a box shows up and says to restore my phone so i hit that thinking maybe my pictures will come back up and nothing!! can someone please help me?? im desperate bc i had like 4000 pics on that phone all from when my daughter was born until now i lost everything
thank you
<Email Edited by Host>

You should be importing all pics taken with the iphone to your computer regularly as you would with any digital camera, particularly before any update.
If you have failed to do this, then they are likely gone.
You can try restoring from backup.

Why does iTunes/iPhone 4S insist it can't find a song on my PC or my phone when it is on both? This is resulting in me being unable to use the ringtones I created from these songs, but I can still play the songs.

OK, so I'm clearly a newb. I thought if I asked a question, it would post, and now I'm being told to post a comment, so I'm asking the same question again. Sorry I sound like an idiot. I'm new to this apple/mac stuff.
Why does iTunes/iPhone 4S insist it can't find a song on my PC or my phone when it is on both? This is resulting in me being unable to use the ringtones I created from these songs, but I can still play the songs.

If you have added the ringtone file correctly to iTunes, it will appear under iTunes 'Tones' library.
If you don't find Tones library in iTunes, go to iTunes menu EDIT/PRFERENCES under GENERAL tab, check the Tones Box under Library source to display Tones library in iTunes.
iTunes accepts only m4r file as ringtone and has to be less than 40secs.

ITunes says I have authorized five computers so I can no longer play music I have purchased. I have not replaced my computer once. Why does iTunes say this?

iTunes says I have authorized five computers so I can no longer play music I have purchased. I have not replaced my computer once. Why does iTunes say this?

Hey Christownsend,
Thanks for the question. To troubleshoot this issue, you may want to try deauthorizing all computers:
iTunes Store: About authorization and deauthorization
http://support.apple.com/kb/HT1420
To deauthorize all computers associated with your Apple ID
If you need to authorize your new computer and are unable due to already having five authorized computers, you can deauthorize all computers by doing the following:
1. Click iTunes Store on the left side of iTunes.
2. If you're not signed in to the store, click the Account button, then enter your account name and password.
3. Click the Account button again (your Apple ID appears on the button), enter your password, and then click View Account.
4. In the Account Information window, click Deauthorize All.
Note: You may only use this feature once per year. The Deauthorize All button will not appear if you have fewer than two authorized computers. If you need assistance on using this feature, please contact iTunes Store support via email (http://www.apple.com/support/itunes/store/).
Thanks,
Matt M.

Why does Itunes say it can't find the original file for a particular song?

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sheri 0713 wrote:
Of course, I have backed up to CD and/or external drive.
I'm wondering if you're attempting to maintain your library on your external HDD? If iTunes has been directed to use a location on your external hard drive as your iTunes Music Folder location (you can check this in iTunes > Preferences > Advanced tab) you MUST ensure that the hard drive is connected to the computer and mounted in the Finder prior to launching iTunes. If it isn't, it can cause this error to appear. This is probably one of the most common reasons this error begins to appear.
It seemed my purchased songs were the first to DISAPPEAR and I had to rebuy.(Nice scam in the bug?)
So... why not restore them from your backup? If, for some reason, this wasn't an option, you could have also recovered them from any iPod or iPhone they were currently synced to (http://support.apple.com/kb/HT1848), or, you can also email iTunes Store support and request a "regrant," which is a once-per-account exception they might be able to offer you and allow you to download missing purchases again.
I am now convinced this a HUGE BUG in 7.7.1. and possibly the previous version or two.
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CG

Why does iTunes say "temporarily unavailable" when I try download my "available downloads"?

Why does iTunes say "temporarily unavailable" when I try download my "available downloads"? HELP!!

You don't have the typical symptoms that I associate the following issue with (normally the error kicks in just when folks visit the Store), but just in case try gn_id's suggestion from the following post:
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Why does itunes say i have the latest version 4.2.1 (8c148) for my 3rd gen iPod touch when it should be iOS 5?

why does itunes say i have the latest version 4.2.1 (8c148) for my 3rd gen iPod touch when it should be iOS 5?

Be sure it is really a 3rd gen. Some people with 2nd gens were told they were 3rd gens. Identifying iPod models or Look up specs by Serial Number. If it is a 2nd gen, then you can't upgrade.
IF IT REALLY IS A THIRD GEN iPod Touch, then you first need to upgrade to iTunes 10.5 in order to download iOS 5 because older versions of iTunes don't support and can't sync with iOS 5.

HT204053 Why does it say my apple ID is not eligible to purchase gift certificates

Why does it say my apple ID is not eligible to purchase gift certificates

Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

I am having problem with my itunes account because when i try to buy something online it say..Your purchase can not be completed for assistance, contact itunes support.

I am having problem with my itunes account because when i try to buy something online it say..Your purchase can not be completed for assistance, contact itunes support.

What happened when you contacted iTunes support as directed?
http://www.apple.com/support/itunes/contact/

TS4062 When i go to itunes i get message , Phone can not sync to Itunes cause apple mobile device service is not started. How do I start it?

When i try to sync to itunes i get message== phone can not sync to itunes cause apple mobile device service is not started, how do i start service?

I'd start with the following document with that one:
iPhone, iPad, iPod touch: How to restart the Apple Mobile Device Service (AMDS) on Windows

Your firmware can not be updated because the hard drive...SMC 1.3

Hi all !
I have a problem. I'm have a macbook pro Santa Rosa =
Model Name: MacBook Pro
Model Identifier: MacBookPro4,1
Processor Name: Intel Core 2 Duo
Processor Speed: 2.4 GHz
Number Of Processors: 1
Total Number Of Cores: 2
L2 Cache: 3 MB
Memory: 4 GB
Bus Speed: 800 MHz
Boot ROM Version: MBP41.00C1.B03
SMC Version (system): 1.27f1
This morning I saw the update for the SMC firmware (1.3).
Before restarting, I have this error :
http://img411.imageshack.us/img411/6606/26048579.jpg
Your firmware can not be updated because the hard drive partition scheme may not be supported. You must be booted from a GUID partiton or RAID scheme.
When I went into Disk Utility in order to check, here is what I have =
Name : FUJITSU MHY2200BH Media
Type : Disk
Partition Map Scheme : GUID Partition Table
Disk Identifier : disk0
Media Name : FUJITSU MHY2200BH Media
Media Type : Generic
Connection Bus : Serial ATA 2
Device Tree : /PCI0/SATA@1F,2/PRT0@0/PMP@0/@0:0
Writable : Yes
Ejectable : No
Mac OS 9 Drivers Installed : No
Location : Internal
Total Capacity : 186.3 GB (200,049,647,616 Bytes)
S.M.A.R.T. Status : Verified
Disk Number : 0
Partition Number : 0
I thought Boot Camp could be involved becauseI know it's the only thing related to the EFI.
I searched on internet, and Ifound nothing. There was a solution in order to reset the partition table, but the tool is no longer available. The link on on the application explains that I have to reformat my macbook pro. I find a bit weird to make this , I can't spend hours for backup / restore just because the SMC update does not work. have you any lead for me ?
Thanks ,
Razique

Have you tried this:
Repairing the Hard Drive and Permissions
Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Installer menu (Utilities menu for Tiger and Leopard.) After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer. Now restart normally.
If DU reports errors it cannot fix, then you will need Disk Warrior (4.0 for Tiger, and 4.1 for Leopard) and/or TechTool Pro (4.6.1 for Leopard) to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.

HT4623 why does itunes say sorry your phone can not be updated i have a grey screen?

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