HT4623 wifi quit working after upgrade

Question

I have paid good money for a product that after 1 1/2 years, it does not work. This issue was not caused by me, miss use, carelessness, or any abuse, it occurred after a software update. After upgrading to iOS7.1, a perfectly functioning iphone4s had an issue. The Wi Fi button is now grayed out, this means I can’t turn on or off the Wi-Fi. I have tried everything that was suggested and still it does not work including a full reset. I even took the iphone into an Apple store and was told, “Yes, this has been an issue, but it’s because your Wi-Fi was going bad anyway”. This Apple employee had never seen me before, has no idea how I use my iphone, how often I use the Wi-Fi, what I had done to correct the issue, how long had this issue been going on, so do I need to say more! This Apple Genius, who I will not name, suggested I get a new iphone!
But my first question was:  If this is an issue seen before, why has a fix/update from Apple not yet been released or at least a notification of a fix/update is coming. His answer was, “again, your Wi-Fi was having issues, and it was going to go out anyway.” (Here was my thought… Maybe, withholding a releasing or notification of a fix/update could force customers into a new iphone. What a novel idea, if Apple uses this I want a piece of the action on all future software updates.)
My next question was:  How did this Apple Genius know that my iphone (as well as other) had a bad Wi-Fi? Oh I got it, because he is an Apple Genius, he knew, “yes, this has been an issue, but it’s because you Wi-Fi was going bad anyway”. “Again, your Wi-Fi was having issues, and it was going to go out anyway.” So, if this is/was an Apple standard answer, it leads me into believe the software upgrade did cause the Wi-Fi issue.  (Here was my thought… If an Apple Genius can predict that my Wi-Fi was going bad, maybe I should have this genius or all of them pick all the future Powerball numbers for me, I swear, I’ll share my winnings… if I win… and the Powerball numbers were picked by the Genius, and he still works at Apple.)
Here is what I want! I want my iphone fixed! I know I’m not the only person with this issue (see the quote above). If the iphone cannot be fixed due to the software upgrade, then allow the software to be downgraded to the previous version, which allowed my perfectly functioning iphone4s to work without any issues. (The only reason I see that not happening, is if, Apple no longer supports the previous software.  Oh, Apple, tell me it’s not true!) The final and best solution as a consumer would be a full replacement of the iphone at no cost. Heck, I’ll even take a refurbished phone, as long as it works.
I look forward to hearing from you very soon,

Answer 1

I think you should ask a different apple genius, sometimes that can make a big difference. Go see the folks at your phone svs provider store. They are more genius than others - they deal with ?'s everyday all day.