HT4623 wiped settings and unable to reactivate phone

have reset phone to factory settings and will not reactivate its an IPhone 3gs

Was it jailbroken or "unlocked" by anyone other than the carrier it was originally locked to?
What is the exact error you get when trying to activate it?

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HT1414 i think my iphone 4s has a damaged software because it locks the phone always and powers it off without touching the power button. how can i rectify this problem?? i already tried erasing all the settings and content of the phone. thanks..!

i think my iphone 4s has a damaged software because it locks the phone always and powers it off without touching the power button. how can i rectify this problem?? i already tried erasing all the settings and content of the phone. thanks..!

This is a user to user help forum only. You are not addressing Apple here.
My iPhone 4S, iPhone 5, and iPad 2 are running 6.1.3 with no such problem and the same with the overwhelming majority of iOS devices running 6.1.3.

IMEI number is greyed out and unable to activate phone.Apple India is not supporting any suggestions?

I bought iPhone 5 in Singapore in May '13 and then moved to India . The phone worked well in India till end Sep'13. But in Oct '13, while auto installing 7.0.3, the phone started hanging and the signal went for "search " forever. I tried to reset the phone to factory settings and everything went blank. It is stated that the IMEI number has been greyed out in the phone and only Apple Singapore can fix it.
Apple India refused to touch the phone as it was bought in Singapore. Tried with online support without any success till now. I am unable to send the phone to Singapore for repair - as it cannot be send by courier by individuals and Apple Singapore service does not accept over courier.
Tried online support and but it did not work
Please suggest option to repair and make the phone usable in India.
Regret for having bought iPhone at Singapore.

Thank you for the quick response. I understand warranty coverage is only for Singapore ( place of purchase).
Help required: Can the online support from Apple really help in restoring the phone?
1.What is the purpose of iPhone Restore option in iCloud / iTune ? if it user cannot do in such instances
2.Why should the IMEI number get "greyed" after a use of 6 months?
3.Why should a Apple working product fail when updating a new version of the software?
Surely points 1 to3 above are shortcomings of Apple software and its product. Such HIGH priced premium product needs much more reliability. Apple should consider global warranty specifically for people who travel -else the problem will erode its market share. Apple competition too have the same issue.
Having stated the above, I sincerely regret going in for a Apple product and that too buying in Singapore. I have learnth a hard and extremely costly lesson

HT4623 in settings and then general i do not have the option of software update...? How do I know if I am on IOS6 I also seem to be having trouble trying to use icloud i think this is because my apple id is not in the form of an email address...? can anyo

in settings and then general i do not have the option of software update...? How do I know if I am on IOS6 I also seem to be having trouble trying to use icloud i think this is because my apple id is not in the form of an email address...? can anyone help

stell80 wrote:
in settings and then general i do not have the option of software update...?
That is only present if you have already updated to iOS 5 or later. If you're on iOS 4 you can only update while connected to your computer's iTunes.
stell80 wrote:
How do I know if I am on IOS6
Settings/ General/ About
stell80 wrote:
I also seem to be having trouble trying to use icloud i think this is because my apple id is not in the form of an email address...? can anyone help
You can't access iCloud from your iPhone unless you're on iOS 5 or later. Otherwise, refer to this article:
http://support.apple.com/kb/HT4436

I have tried everything possible. tried resetting my network settings and even the whole phone but my phone wouldn't connect to my wifi at home but will connect to other wifi's when i'm out. my sisters both have the same iphone and theirs work perfectly.

My iPhone wouldn't connect to my wifi at home but connects to others when i go out. i have tried resetting my whole phone and network settings but still wouldn't work. Everyone in my house has an iPhone and theirs work perfectly. I need help. it randomly started working yesterday after not connecting for 4 days and suddenly it stopped working again today

The two things to try first are renewing your network lease, forgetting the network and if that doesn't work to reset all networks. You might have tried one of these but I'll repeat the steps just to make sure.
Settings > Wi-Fi > tap the blue arrow to the right of your network name > Renew Lease
If that doesn't work then
Settings > Wi-Fi > tap the blue arrow to the right of your network name > Forget this Network
If that doesn't work
Settings > General > Networks > Reset All Networks > then reset your iPhone by
Press and hold the Home and Sleep buttons simultaneously ignoring the red slider until the Apple logo appears. Let go of the buttons and let the device restart.
I hope one of these will help.

Lost my iPad password and unable to reactivate before 22,000,000 minutes...

I would like to rebot the iPad. I've made a few hard rebot, but I doesn't change anything. I'm also unable to link the iPad to iTune, because do do so, I'm asked to enter the password, but I will have to wait 22,000,000 minutes before. How can I erase everythinh on the iPad and start again from scratch ?

You may need to put the iPad into recovery mode : http://support.apple.com/kb/ht1808 - you should then be able to reset the iPad and restore/resync your content to it.

IPhone 5 won't connect to wifi. Already reset network settings and reset the whole phone.

iPhone 5, updated to most recent iOS. Will not connect to wifi at any location, home, work, mall. I have tried resetting the network connections, restarted the phone, even backed it up and completely reset the whole thing. I have to be sitting on top of the router to even get connected, and even then it will disconnect constantly. I used to be able to get full connection even on the other side of the house. Started out of no where, can't even find the network at home to try to connect to. It's not a problem with the routers because no one else is having a problem. It's driving me crazy.

have you tried updating the drivers on your modem?

ITUNES UNABLE TO REACTIVATE PHONE

My iphone will not resync or restore in itunes...a screen pops up with we are sorry we are unable to continue with your activation at this time...it is not a new phone i have been using it for at least 2 years...???

Was it jailbroken or "unlocked" by anyone other than the carrier it was originally locked to?
What is the exact error you get when trying to activate it?

I have tried to update software phone said it need more space so i have deleted everything on phone and still says not enough space and now phone has frozen on settings and i cant switch phone off

software wont update and it frozen on setting

Follow this very helpful user tip by wjosten:
Syncing to a "New" Computer or replacing a "crashed" Hard Drive

HT4528 I was looking at the setting and turn on the phone setting the a voice says the fuction and i cant get back to it to turn it off. i cant scroll

I was looking at the settings and turn on the phone setting where a voice says the fuction and i cant get back to it to turn it off. i cant scroll to get back to the setting to turn it off.

1. Triple-click the line below to select it:
~/.Trash
2. Right-click or control-click the highlighted line and select
Services ▹ Show Info
from the contextual menu.* An Info dialog should open.
3. The dialog should show "You can read and write" in the Sharing & Permissions section. If that's not what it shows, click the padlock icon in the lower right corner of the window and enter your password when prompted. Use the plus- and minus-sign buttons to give yourself Read & Write access and "everyone" No Access. Delete any other entries in the access list.
4. In the General section, uncheck the box marked Locked if it's checked.
5. From the action menu (gear icon) at the bottom of the dialog, select Apply to enclosed items and confirm.
6. Close the Info window and test.
*If you don't see the contextual menu item, copy the selected text to the Clipboard (command-C). Open a TextEdit window and paste into it (command-V). Select the line you just pasted and continue as above.
Remove the Norton/Symantec product by following the instructions on either of these pages:
Uninstalling your Norton product for Mac
Removing Symantec programs for Macintosh
If you have a different version of the product, the procedure may be different. Back up all data before making any changes.
From the Safari menu bar, select
Safari ▹ Preferences... ▹ Privacy ▹ Remove All Website Data
and confirm. Consider installing an ad-blocker and/or a selective cookie block such as the "Ghostery" Safari extension.

HT4623 My iPhone will no longer connect to the internet or download my mail from iCloud. The software is OS6 and I have plenty of storage space on the phone and iCloud. I have checked all the obvious stuff in settings and can't resolve the issue.

Since late September my emails stopped arriving on my iPhone. Access to the internet via Safari now only ends in a message "Safari could not open the page because the server stopped responding" I don't recall changing any settings and have checked the settings many times to try to figure out whats happening but without success. Ideas anyone?
Thanks

This may be caused by a corrupt existing backup that needs to be deleted, or by data on your device that is preventing the backup from succeeding. To troubleshoot these, try deleting your last iCloud backup (if you have one) by turning off iCloud Backup in Settings>iCloud>Storage & Backup, then tap Manage Storage, swipe across your backup and tap Delete, then go back and turn iCloud Backup back on and try backing up again.
If it still won't back up, you may have an app that is preventing the backup from succeeding. To locate which one, go to Settings>iCloud>Storage & Backup>Manage Storage, tap the name of your device under Backups, under Backup Options tap Show All Apps, then turn them all to Off (including camera roll) and try backing up again. If it succeeds, then the camera roll and/or one of your apps is preventing the backup and you'll have to located by process of elimination. Turn the camera roll On and try backing up again. If it succeeds, turn some of your apps to On and try backing up again. If it succeeds again, turn some more apps to On then try again; repeat this process until it fails. Eventually you'll be able to locate the problem app and exclude it from your backup.

I've erased all my iphone 4s's data via icloud and now I am unable to reactivate my phone

Recently I had a new screen fitted onto my iPhone 4S. After having it fitted, my phone has not regained satellite. After looking on forums, I found I needed to reset my phone and remove iOS 7, but first, I had to sign out of Find My Phone. I did this by erasing the phone off iCloud which brings me to my next issue:
My phone now says "Your iPhone cannot be activated because the activation server is temporarily unavailable. Try connecting your iPhone to iTunes to activate it, or try again in a few minutes."
I've tried both and neither work, I don't know what else to do!
Any suggestions?? Thanks.

There are four primary causes of the activation error:
The activation server is unavailable. Rare, but it happens. Usually fixed within minutes.
Your antivirus or firewall (or your router's firewall) is blocking access to the domain gs.apple.com on ports 80 and 443.
Your phone is jailbroken.
Your phone isn't jailbroken, but the computer you are connected to during the restore or update was used to hack or jailbreak some other iOS device, and its network database was corrupted in the process.
Perhaps this will provide you some clues as to how to proceed. If your iPhone has not been jailbroken, Apple has some troubleshooting suggestions here:
http://support.apple.com/kb/TS3424
If your iPhone has been jailbroken, you're on your own. We can provide no assistance for jailbroken devices in these forums.
Regards.
(part of the above information quoted with gratitude from Lawrence Finch)

Having horrible service with 4GLTE I have had 3G for several weeks (I am not the only person I know having this problem), I have reset my network settings and it did not resolve the issue. I am also unable to send SMS and text messages without them eithe

Having horrible service with 4GLTE I have had 3G for several weeks (I am not the only person I know having this problem), I have reset my network settings and it did not resolve the issue. I am also unable to send SMS and text messages without them either failing or not sending at all. Is there an outage in the Cleveland, Ohio area (zip codes 44129, 44134, 44137) or anything else I can do to resolve this issue?

Not that I'm a Verizon employee, but I have experience in the field. An LTE tower will only extend up to, on a perfect day, with no elevation, 6-7 miles. On a typical day, you will be lucky at four (4) miles. The three ZIP codes you've given are all within about a 12 mile radius. That would mean that 2-3 towers are currently down at the same time, and Verizon would know about it within the hour. Being it's Cleveland, I'm sure they would receive numerous calls regarding an outage of that size.
My point is that if you're having issues in all three ZIP codes, chances are it's a phone issue. If you're handset is simply not receiving LTE, but still receiving 3G, that would signify a SIM card issue. You need to get your SIM card replaced.

We got 2 new iphones one for me and one for my mom i synced mine and it backed up, when i did my moms first sync everything got wiped out and it turned into my phone how can i undo this there is no back up except mine ios 5.0.1 iphone 4s

we got 2 new iphones one for me and one for my mom i synced mine and it backed up, when i did my moms first sync everything got wiped out and it turned into my phone how can i undo this there is no back up except mine ios 5.0.1 iphone

I have 3 iPhones and 3 iPod syncing without problems on one computer.
Go to Settings > General > Reset > Reset All Settings.
On your mum's iPhone go to Settings > General > About > Name - put in your mum's name so that iTunes can tell them apart.

HT4623 Hi, I'm unable to install updates on my iPad. I tried several times and i received a message saying I'm not connected to the internet. I have a wifi at home. I also tried through my MacBook Pro with no success.

I'm unable to install updates my iPad.

What model iPad and what version of iOS is it currently running?
If you have an iPad 1, the max iOS is 5.1.1. For newer iPads, the current iOS is 6.1. The Settings>General>Software Update only appears if you have iOS 5.0 or higher currently installed.
iOS 5: Updating your device to iOS 5 or Later
http://support.apple.com/kb/HT4972
How to install iOS 6
http://www.macworld.com/article/2010061/hands-on-with-ios-6-installation.html
iOS: How to update your iPhone, iPad, or iPod touch
http://support.apple.com/kb/HT4623
If you are currently running an iOS lower than 5.0, connect the iPad to the computer, open iTunes. Then select the iPad under the Devices heading on the left, click on the Summary tab and then click on Check for Update.
Tip - If connected to your computer, you may need to disable your firewall and anitvirus software temporarily. Then download and install the iOS update. Be sure and backup your iPad before the iOS update. After you update an iPad (except iPad 1) to iOS 6.x, the next update can be installed via wifi (i.e., not connected to your computer).
Some things to try first:
1. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
2. Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
3. Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
4. Go into your router security settings and change from WEP to WPA with AES.
5. Renew IP Address: (especially if you are droping internet connection)
    •    Launch Settings app
    •    Tap on Wi-Fi
    •    Tap on the blue arrow of the Wi-Fi network that you connect to from the list
    •    In the window that opens, tap on the Renew Lease button
~~~~~~~~~~~~~~~~~~~~~~~~~
iOS 6 Wifi Problems/Fixes
How To: Workaround iPad Wi-Fi Issues
http://www.theipadfan.com/workaround-ipad-wifi-issues/
Another Fix For iOS 6 WiFi Problems
http://tabletcrunch.com/2012/10/27/fix-ios-6-wifi-problems-ssid/
Wifi Doesn't Connect After Waking From Sleep - Sometimes increasing screen brightness prevents the failure to reconnect after waking from sleep. According to Apple, “If brightness is at lowest level, increase it by moving the slider to the right and set auto brightness to off.”
Fix For iOS 6 WiFi Problems?
http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/
Did iOS 6 Screw Your Wi-Fi? Here’s How to Fix It
http://gizmodo.com/5944761/does-ios-6-have-a-wi+fi-bug
How To Fix Wi-Fi Connectivity Issue After Upgrading To iOS 6
http://www.iphonehacks.com/2012/09/fix-wi-fi-connectivity-issue-after-upgrading- to-ios-6.html
iOS 6 iPad 3 wi-fi "connection fix" for netgear router
http://www.youtube.com/watch?v=XsWS4ha-dn0
Apple's iOS 6 Wi-Fi problems
http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/
~~~~~~~~~~~~~~~~~~~~~~~
How to Fix a Poor Wi-Fi Signal on Your iPad
http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Fix-A-Poor-Wi-Fi-Signal-O n-Your-iPad.htm
iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
WiFi Connecting/Troubleshooting http://www.apple.com/support/ipad/wifi/
How to Fix: My iPad Won't Connect to WiFi
http://ipad.about.com/od/iPad_Troubleshooting/ss/How-To-Fix-My-Ipad-Wont-Connect -To-Wi-Fi.htm
iOS: Connecting to the Internet http://support.apple.com/kb/HT1695
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Connect iPad to Wi-Fi (with troubleshooting info)
http://thehowto.wikidot.com/wifi-connect-ipad
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
How To Fix iPhone, iPad, iPod Touch Wi-Fi Connectivity Issue http://tinyurl.com/7nvxbmz
Unable to Connect After iOS Update - saw this solution on another post.
https://discussions.apple.com/thread/4010130
Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
 Cheers, Tom

HT4623 wiped settings and unable to reactivate phone

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