HT4718 have not got Apple ID that was used to purchase lion

Had to reformat macbook and trying to reinstall mountain lion, however have no longer got Apple ID,
that was used to purchase mountain lion.
is there anyway to resolve this?

Why do you not "have" the Apple ID?
Apple IDs don't just disappear. For all anyone knows they are eternal.
They can be forgotten though. If that's your problem, go here: https://iforgot.apple.com/
and click Forgot your Apple ID?

Similar Messages

  • Can't update software because a message appears that I have to log with the same Apple ID that was used to purchase them: iMovie, Garage Band

    I can't update software because a message appears that I have to log with the same Apple ID that was used to purchase them: iMovie, Garage Band, iPhoto, but those apps came with OSX Lion.
    How can I get the "original" Apple ID?

    Support Downloads
    http://support.apple.com/downloads/
    Luckily, there is always more than one way to update software.

  • How can i find the apple id that was used to purchase a computer?

    Someone else in our company purchased a MacBook Air online. He said that when he went through the purchasing process he selected 'Guest' and didn't create an Apple ID. He used a company credit card to pay, which *may* have had an Apple ID associated with it (but I don't think so since it's a fairly new card).
    The new computer is one day old.  I'm setting it up for the user; but when I go to the 'App Store >  Updates' I'm unable to update 'Pages.' It prompts me for an Apple ID.  I've typed in several that are in use here, but I get the error "This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled."
    Similarly, if I go to store.apple.com to look up the Order Number for this computer, I am prompted for an Apple ID (even though I have the order number).
    I realize this may not be the right place to post this, but I can't for the life of me find a generic 'Apple Store' (not for Apps) or 'Apple ID' community.  If someone can point me to a more appropriate community, I'll be happy to repost...

    I'm being prompted for both Apple ID and password, if that's what you're asking...
    I went to System Preferences > App Store and it shows "You are signed in as <myAppleID> in the App Store."  So I went back to the 'App Store > Updates' to update Pages using my Apple ID/passwd, I get the error message "this update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled."
    This is a brand new computer, so whose Apple ID is associated with Pages? ...ab

  • My MacBook says "you must sign in with an Apple ID that was used to purchase "OS X MAVERICKS""

    I was trying to restore my MacBook but I think I might of erased the wrong thing but I don't know how to get it back to normal because this message keeps popping up

    Usually, you only see this message when you are in the Mac App Store and are tying to download an app purchased using a different ID.
    Under Featured tab, you'll see Quick Links on the right side.
    Under Accounts, select to Sign Out
    Enter the ID and password you used to purchase the item.
    If this doesn't apply to your situation, please provide the details of what is causing the error to popup.

  • I have forgot my apple id which was used to set up my iphone 4s and now my iphone has got restored and asking for that apple id ....what i have to do now please tell me???

    please tell me what should i do now ...i have forgot my apple id which was used to set u my iphone 4s and now my i phone got restored nd asking for that apple id???

    if you synced it with itunes on a computer you can likely find it there

  • This iphone is currently linked to an apple id *********sign in with the apple id that was used to  set up this iphone...i got this when i connect my iphone to itunes...who can help me???plzzz

    this iphone is currently linked to an apple id *********sign in with the apple id that was used to  set up this iphone...i got this when i connect my iphone to itunes...who can help me???plzzz

    Are you the original owner of this phone? If so sign in with the Apple ID and password you used when you first set it up.
    Or did you buy is phone used? Contact the person you bought it from and have him/her correct the problem or refund your money.
    You have encountered activation Lock that prevents stolen or lost phones from being activated. As stated the only way around this problem is to have the original owner clear the phone for your use.

  • HT201407 i forgot my apple id and password now my phone is not activate there message show this iphone was lost and erased sighn in with the apple id that was used to erase this iphone

    i forgot my apple id and password now my phone is not activate there message show this iphone was lost and erased sighn in with the apple id that was used to erase this iphone

    http://support.apple.com/kb/PH13695
    Click this link.. its help you
    http://www.youtube.com/watch?v=V48tYnkT4QI

  • I have dowloaded the newest version of IOS 7.1.1 today and i forgot the initial apple ID that was used to setup my phone, how can i solve the problem?

    i have dowloaded the newest version of IOS 7.1.1 today and i forgot the initial apple ID that was used to setup my phone, how can i solve the problem?

    Hi Ghassan8727,
    If you have forgotten the password to the Apple ID that was used to set up your iPhone, you may find the following article helpful:
    Apple ID: If you forget your password
    http://support.apple.com/kb/ht5787
    Regards,
    - Brenden

  • Hi, I have Mac with Snow Leopard and was trying to purchase Lion , so I can move to I cloud, when trying to buy the app I get a message that a minimum 2gb of memory is required. I went check the hard disck info and it says available memory 20gb :-(

    Hi, I have Mac with Snow Leopard and was trying to purchase Lion , so I can move to I cloud, when trying to buy the app I get a message that a minimum 2gb of memory is required. I went check the hard disck info and it says available memory 20gb :-(

    Apple Logo, left hand side of the menu bar, About this Mac. It should be right there. If not then More Info, Sys Info.
    But it would seem you don't have 2GBs installed and more then likely both RAM slots are already filed. So you just need to buy more RAM in a pair. That could be 2 1GBs chips or if your Mac can have more then that then 2 2 GB chips or 2 4GB chips.
    Get your model # and go to Crucial.com and use their memory search to find out how much your Mac can have installed and the price for it. I suggest you install as much as it can take. Cost is very low on RAM these days.

  • I purchased an iphone 4s few weeks back here in Pakistan and now I can't activate it because it says that this iphone was lost and erased. sign in with the Apple ID that was used to erase this iPhone. what do I do now???

    I purchased an iPhone 4s few weeks ago here in Pakistan and now I can't activate it because it says the this iPhone was lost and erased. Sign is with the Apple ID that was used to erase this iPhone. What do I do now? because I contacted the Owner but he's not willing to give me that ID. I mean it's really very annoying why do people are selling stolen phones? Please help me guys.

    If you are trying to activate an iPad or iPhone and it is asking for a previous owners Apple ID and password, you have encountered the Activation Lock. This is a security feature that prevents thieves from setting up and using a stolen or lost iPad or iPhone. You have no alternative. You must contact the previous owner to get permission to use the device. If you cannot contact the previous owner return the device to where you bought it and get a refund. You will never be able to activate the device and no one can help you do it.

  • HT1349 I have an old apple ID # that I used to purshase hundreds of dollars of I-Tunes.  Unfortunately I cannot reset the PW because the email account no longer exists so when it says it is sending information to reset PW to email account it is going nowh

    I have an old apple ID # that I used to purshase hundreds of dollars of I-Tunes.  Unfortunately I cannot reset the PW because the email account no longer exists so when it says it is sending information to reset PW to email account it is going nowhere.  How am I able to reset the PW.  Also, when it asks for my birthdate in order to reset it that way I use the birthdates of everyone in my family and not one works.  Please help.

    Try contacting iTunes store support: http://www.apple.com/emea/support/itunes/contact.html.

  • How will i activate my iphone?and keep on asking link to an apple id that was used to set up this iphone

    how will i activate my iphone?and keep on asking link to an apple id that was used to set up this iphone

    You need to enter the id, and the password, of the account that the phone is linked to.
    Did you buy the phone new or used ? If you bought the phone used and it's still linked to the previous owner's account then you will have to contact the previous owner and ask him/her to remove the phone from their account : Find My iPhone Activation Lock: Removing a device from a previous owner’s account - Apple Support.
    If you bought the phone new and it's your account then enter the id and password that you were using in Settings > iCloud on it

  • My iPad shut down on its own and when i switched it on, it asks to 'Activate iPad' and reads below 'This iPad was lost and erased. Sign in with the Apple ID that was used to erase this iPad". Please help!!!!

    my iPad shut down on its own and when i switched it on, it asks to 'Activate iPad' and reads below 'This iPad was lost and erased. Sign in with the Apple ID that was used to erase this iPad". Please help!!!!

    Is it possible that you or someone who knows your iCloud sign on went into the Find My iPhone app and erased your device via iCloud? Because that is what that message is saying.
    Have you tried to sign on with your Apple ID and password?
    Was it online prior to this incident happening?
    GB

  • This iphone was lost and erased. sign in with the apple id that was used to erase this iphone

    this iphone was lost and erased. sign in with the apple id that was used to erase this iphone
    pleas jelp me
    [email protected]
    i am in iran and i speak persion
    thank you

    If you are the original owner of the phone and have forgotten your Apple ID, start here:
    https://iforgot.apple.com
    If this is a phone you found, it is useless to you. There is no one who can put you in touch with the original owner and no way to bypass that message.

  • Forgot apple id that was used to set up iPad

    I forgot the apple id that was used to set up my iPad

    You have encountered Activation Lock which is an anti-theft feature.  Without the details, Apple ID and Account Password, you will never be able to use the device.

Maybe you are looking for