HT4718 When I try to resorw my MacBook air after I hold CTR

wwhen I try to restore my MacBook air back to factory settings is asking me for a password?

Someone at work once had the exact same symptoms you are seeing, but with a Mac Pro. I fixed it by running Disk Warrior, which rebuilds the file system on the hard drive.
First place to start for that type of repair is with the emergency boot drive that came with your computer. (My daughter's Macbook Air came with a memory stick that has an emergency boot system on it.) It has a Disk Utility program that can attempt to repair the file system (but it is not as powerful as Disk Warrior), and it also has the hardware test mentioned above by someone else.
I am not sure how one runs Disk Warrior on a Macbook Air, unless there is some way to boot from a DVD on an external drive.
If the file system repairs don't help, then it probably is indeed a hardware problem.
One way to try to repair the file system without the emergency boot drive is to hold down the Apple key plus the letter S when booting, and then typing
fsck -fy
at the unix prompt when it appears.

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