HT4743 I want to pre-order "The Lone Ranger." Amazon Prime tells me it will be available on December 17. I can't find any information in iTunes as to when I can download it. Can you assure me it will be available on the 17th or should I get it thru Ama

Obviously Apple won't answer my question. I'll just buy it thru Amazon. They answer questions!

You have to have an account to download anything from the app store. My suggestion is to have a computer set aside just for apps and a standard account. Pick the apps you want them to have and load them to their phones.

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I've tried downloading iOS5 several times and after an hour each time I get a message that says my network connection has timed out. But I can't find any information about "timing out" or how to correct the situation. Any help?

I've tried downloading iOS5 several times and after an hour each time I get a message that says my network connection has timed out. But I can't find any information about "timing out" or how to correct the situation. Any help?

Disable your antivirus and firewall, and try again.

HT2476 how do you create a matrix in powerpoint? I can't find any information in the help option.

How do you create a matrix in powerpoint? I can't find any information in the help option. I also tried MS Excel but no help.

Since this question is about a Microsoft product, you might have more luck getting suggestions if you ask in Microsoft's own forums.
Regards.

HT1048 I ordered a book prom iphoto, and it was support to cost 610 NOK. but apple withdrew the amount 3 times from my acconu. how do I get the 1220 NOK back. who do I talk to or send e-mails to? I can't find any information. thanks!

I ordered a book prom iphoto, and it was support to cost 610 NOK. but apple withdrew the amount 3 times from my acconu. how do I get the 1220 NOK back. who do I talk to or send e-mails to? I can't find any information. thanks!

Greetings,
Contact the Apple Online Store in your region (which I believe is Norway): http://store.apple.com/no/help/contact
or
http://support.apple.com/kb/HE57
Cheers.

I had to get a new ipod....they said I just needed to plug it in and sync to my itunes.. I get an error 1413 when I try to follow the instructions to restore. I can't find any information on error 1413, what does this mean?

I had to get a new ipod....they said I just needed to plug it in and sync to my itunes.. I get an error 1413 when I try to follow the instructions to restore. I can't find any information on error 1413, what does this mean?

Now it keeps saying that it is restored but there is still no music or video on it. And a new error is coming up that says "We could not complete your iTunes store request.The iTunes Store is temporarily unavailable. Please try again later."

I upgraded to iTunes 11. When I sync my ipad, I don't get any calendar updates on my XP laptop in Outlook 2007. I can't find any place on iTunes 11 for info. Help!

I upgraded to iTunes 11. When I sync my ipad, I don't get any calendar updates on my XP laptop in Outlook 2007. I can't find any place on iTunes 11 for info. Help!

You might have better luck in the iTunes for Windows community. I'll ask the hosts to relocate your post.
iTunes for Windows

HT4352 I can not find any settings for iTunes where are they?

I have set up home sharing on my Apple TV and now I am supposed to turn on home sharing on my ipad. There are no settings in iTunes on my ipad. I have spent hours looking for them, they donotexist. I have all sorts of options to look formusicandmovies and photos butthere is no"advanced" settings, and thereis no "file - settings - advanced". There is also no setting forhomesharing, no icons. I can not find any of these options the help files are talking about. Can some one please tell me how to find the settings in iTunes on my ipad.

now I am supposed to turn on home sharing on my ipad.
Where did you see this ?
But it is Settings > Music (or Videos) - Home Sharing.
Can some one please tell me how to find the settings in iTunes on my ipad
It is not in iTunes on your iPad.
I have all sorts of options to look formusicandmovies and photos butthere is no"advanced" settings, and thereis no "file - settings - advanced".
Because it is in iTunes on your computer because that is what AppleTV uses to play videos.
Notice the paragraph heading and paragraph 2
Setting up Home Sharing in iTunes on your computer
Make sure you're using the latest version of iTunes.
Mac: Choose iTunes > Check for Updates.Windows: Choose Help > Check for Updates.
Choose File > Home Sharing > Turn On Home Sharing.
Note: If you're using iTunes 10.7 or earlier, choose Advanced > Turn on Home Sharing.

I have an add-in called "Security Protection 1.0.0" that i don't recall adding and i can't find any information on it. i have disabled it for now. what is it?

the add-on is called "Security Protection 1.0.0 by lightning"
i have included the image that is shown on the addins page corresponding to this addin.
the tag lists the image source as src="chrome://shortcutff/skin/icon.png" if that is helpful.
i have noticed that the chrome browser also has the same looking addin except that it is version "1.2.4"
thank you

You can check the extensions.ini file in the Firefox profile folder to see if this extension is installed globally in case there is not Remove button in about:addons but only a Disable buuton.
Do a malware check with several malware scanning programs on the Windows computer.
Please scan with all programs because each program detects different malware.
All these programs have free versions.
Make sure that you update each program to get the latest version of their databases before doing a scan.
*Malwarebytes' Anti-Malware: http://www.malwarebytes.org/mbam.php
*AdwCleaner: http://www.bleepingcomputer.com/download/adwcleaner/ http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml
*SuperAntispyware: http://www.superantispyware.com/
*Microsoft Safety Scanner: http://www.microsoft.com/security/scanner/en-us/default.aspx
*Windows Defender: http://windows.microsoft.com/en-us/windows/using-defender
*Spybot Search & Destroy: http://www.safer-networking.org/en/index.html
*Kasperky Free Security Scan: http://www.kaspersky.com/security-scan
You can also do a check for a rootkit infection with TDSSKiller.
*Anti-rootkit utility TDSSKiller: http://support.kaspersky.com/5350?el=88446
See also:
*"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked
*https://support.mozilla.org/kb/troubleshoot-firefox-issues-caused-malware

Can't find any ringtone in iTunes Stores!!!

Is there a hidden section? I can't see any tunes with a bell displayed next to it... or did I get it wrong: do you need to purchase a song and THEN the bell becomes available (not very Apple like!!!).
I am just surprised there's no dedicated section I browsed through music -> Genre, and no ringtone there either.
Baffled, can anyone shed some light here?
Cheers

Hi there!
Are you using your iPhone in the UK? If so, I have had this issue raised with o2. Basically, ringtones from iTunes is NOT currently an available feature in the UK just yet. o2 told me this will be shortly once licensing issues have been agreed upon. Hope this helps.
Markc

How to block the " you are lucky visitor" popup each time I open the Firefox. I can not find any information in the add on lists et al. Thanks!

Recently, my Firefox browser v25.0 is experiencing a popup problem. A popup message saying "... you are today's luck visotor, please click Ok to ontinue". I have to click Ok then I can continue to use the browser. Is this a popular problem? Please advise how to block this popup. Thanks!

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.
You can try these free programs to scan for malware, which work with your existing antivirus software:
* [http://www.microsoft.com/security/scanner/default.aspx Microsoft Safety Scanner]
* [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware]
* [http://support.kaspersky.com/faq/?qid=208283363 TDSSKiller - AntiRootkit Utility]
* [http://www.surfright.nl/en/hitmanpro/ Hitman Pro]
* [http://www.eset.com/us/online-scanner/ ESET Online Scanner]
[http://windows.microsoft.com/MSE Microsoft Security Essentials] is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.
Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article.
Did this fix your problems? Please report back to us!

I accidentally deleted the sharpen filter in PS Elements 12 (Mac). Can't find any information on how to restore it. Any ideas?

I found a few old posts saying you need to delete the mediadatabase.db3 files but this hasn't worked. Does anyone have any further information?

It's hard to tell exactly what you're asking... so I'm going to give it a guess. I'd imagine what you're asking is that you have a folder with lots of photos. You've deleted a bunch of them and now you just have blank spaces where they used to be. If that's the case, just right click in any of the blank spaces, select arrange (or sort... I forget which it is and I'm no a PC now), and pick how you'd like the files to be arranged. It will move everything into a nice neat order.
If this isn't what you were asking about... just come back here and explain in a little more detail.

I can't find any themes in iPhoto '09. When I look in the application support folder there's nothing for iPhoto.

I'm trying to make a photo book using iPhoto 09. I get an error message stating no themes are available. I've read online to look in my application support folder but there is not listing for iPhoto there at all. I don't know where to go from here. I've tried reinstalling the software.

Check out OT's post in this thread:
http://discussions.apple.com/thread.jspa?messageID=6394288&#6394288
Also, note his comments here:
http://discussions.apple.com/thread.jspa?messageID=6998840&#6998840
> Look in your User/Library/Application Support/iPhoto folder for a Themes folder. If you find it there move it to the HD/Library/Application Support/iPhoto folder and reboot. Then try iPhoto again. That may save you having to go thru the reinstallation.
Regards
TD

Why is it I can not find any information on the Linksys Wireless Guard WPA-RADIUS service??

All I need is:
1- more info
2- ability to sign up (is there a form)
3- is there a cost
Is it a secret?

Here!
CLICK THIS!
"You tried your best and you failed miserably! "

I bought cs6 last year and can not find any information on my adobe account about the purchase. I need to reinstall it. How do I get a hold of adobe to get this information?

who do I contact about finding a activation code of my CS6 i bought last year?

Serial number and activation support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

Can't find ANY files in iTunes!

I hadn't used iTunes in a while, until my roommate tried to listen to my library. EVERY song (downloaded from a CD or bought at itunes store) has the exclamation mark next to it! I can't play, burn, etc. (I even updated iTunes, thinking it could be the problem, but it didn't change the problem.)
Ideas on how to fix it?
eMac Mac OS X (10.3.9)

Did you try running a search on your computer for the music files? Try finding a few by typing in the song name. Look at the file path and follow it. I hope you can find your music.

HT4743 I want to pre-order "The Lone Ranger." Amazon Prime tells me it will be available on December 17. I can't find any information in iTunes as to when I can download it. Can you assure me it will be available on the 17th or should I get it thru Ama

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