HT4759 Dear iTunes support. I have purchased iCloud storage plan 20GB On my iPhone 5 The problem is I'm trying to backup my iPhone 5 It's taking more than 19 GB of my storage And I don't have much data on my iPhone 5, Can you please be unable to check my
anyone there?
Stephen Spark wrote:
How many photos do you have in Camera Roll? These can quicky add up and are backed up in the iPhone Backup.
Yes, and videos more so.
Similar Messages
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I accedentally switched my iTunes to the UK store and I don't know how to switch it back. Can someone please help?
Click here and follow the instructions to change the iTunes Store country.
(105976) -
My iPod touch is disabled after too many attempts and I want to enable it without getting it clear so can you please help me out in this....
A data recovery company MAY be able to do it for a price. The Disabled is a very good security feature.
JWhy not just restore from the last backup you have?
Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: How to back up
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store -
I have an 2007 mac book pro that does not have a place for HDMI cable. Can you please tell which converter I need?
You will need something such as this:
http://www.amazon.com/A-Sonic-HDMI-HD15-Male-Cable/dp/B001OLCHJ6
Ciao.
Note that this will only transmit video. If you need sound, the audio output port will have to be tapped.
Message was edited by: OGELTHORPE -
I have the iCloud storage and use it, and pay the 20$ a year for it but I can't figure out how to back up my music an photos onto iCloud so that I can free up some space. And when I can do this how can I access the information on iCloud?
I guess I am confused like Emily.
I have uploaded every single cd I own to I-Cloud. I thought that I could access any of this from my phone but from reading this, I can't access I-cloud from my phone to listen to music? I can plug in in my car and listen to music now from my phone. If I delete my music off of my phone, then the only way I can access this music is to plug into my computer?
Am I saying that and asking that the correct way? I, too, bought extra storage on I-Cloud and I am always buying music from the i-tunes store...sometimes from my phone and sometimes when I am on the computer.
I have 83 songs right now on my iphone and it says I don't have enough storage. -
I have bought new apple iPad but I don't know how to verify my Apple ID can you please help me
I Have bought new apple I pad but I don't know how to verify it can you please help me
When you create an iTunes account you should receive an email to the primary email address that you put on the account - that email should have a 'verify now' link in it which you need to click on and which will open a browser for you to log into your account from.
From Frequently asked questions about Apple ID :
How do I verify my Apple ID by email?
Simply follow the link in the verification email that says "Verify Now." Sign in with your current Apple ID and password, then click Verify Address. You can also verify by signing in at My Apple ID. You'll receive an email prompting you to verify.
(For info these are user-to-user forums, you are not talking to iTunes Support nor Apple, nor is it 'live chat' - a fellow user will reply when they see a question and they know the answer.) -
I am unable to delete an old email address and update new Apple ID and emaill on my iPhone. Can anyone please help me please?
If the old ID ("email address") is yours, and if your new ID was created by editing the details of this old ID (rather than being an entirely new ID), go to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID. Click edit next to the primary email account, change it back to your old email address and save the change. Then edit the name of the account to change it back to your old email address. You can now use your current password to turn off Find My iPhone on your device, even though it prompts you for the password for your old account ID. Then save any photo stream photos that you wish to keep to your camera roll. Then go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud). Next, go back to https://appleid.apple.com and change your primary email address and iCloud ID name back to the way it was. Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.
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please can anyone help with a problem thats just happened to me. My computer has crashed after a power surge and now i can not get to my itunes libary,i downloaded the icloud and it appears that all the purchased music i aqquired as come back but all the cds i have burned have not.Is their anyway i can download my ipod touch itune libary on to another or new computerthanks
I can help you for the future. Regularly back up your computer to an external hard drive (or cloud alternative). If you have your library backed up, it could be reinstalled on your new computer. In your current situation, you will have to reload all of your CDs as syncing of non-iTunes purchased music is only one way (Computer to iPod)
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Can i use iTunes Allowance credit to purchase icloud storage?
I'm trying to purchase more iCloud Storage for my Mom's account using my credit card, but i don't want to associate my credit card information to my mom's account permanently.
She's one wherin she doesn't trust any online transactions with her credit card.
Can i use the iTunes Allowance to send credit to her account and use it to purchase more iCloud Storage?Sadly, no.
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I changed my Apple ID and my icloud storage was not transferred to the new one, how can I retrieve it?
To change the iCloud ID you have to go to Settings>iCloud, tap Delete Account, provide the password for the old ID when prompted to turn off Find My iPhone, then sign back in with the ID you wish to use. However, with iOS 7, you must provide the password for the old ID to turn of Find My iPhone before you can delete the account.
If the old ID is an earlier version of your current ID, go to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID. Click edit next to the primary email account, change it back to your old email address and save the change. Then edit the name of the account to change it back to your old email address. You can now use your current password to turn off Find My iPhone on your device, even though it prompts you for the password for your old account ID. Then save any photo stream photos that you wish to keep to your camera roll. When finished go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud). Next, go back to https://appleid.apple.com and change your primary email address and iCloud ID name back to the way it was. Now you can go to Settings>iCloud and sign in with your current iCloud ID and password. -
I have always been able to open my emails and access their contents using Firefox. Now, this morning, I can no longer access the contents of my emails, but can still open them.
I called 'virginmedia' who told me to try using Explorer, which worked, and they told me the problem was with Firefox.Sugestion: Upgrade Firefox to the latest stable version => www.getfirefox.com
There are many problems with webmail (especially gmail) lately. It can be caused by the AdBlock extension. If you have it installed here's what to do:
1. "Ctrl+Shift+F" Preferences (or right click on ADP symbol and choose preferences)
2. 'Filters' menu > "Update all subscriptions"
Solution from https://support.mozilla.com/pl/questions/896267 by [https://support.mozilla.com/pl/user/52 dmcritchie] -
I have just started using WD external hard drives, I use it to save my movies and music on. On more than one occasion, when I connect it to my MacBook it erases everything I had save on the hard drive. Can someone please help me with this problem? I am super tired of having to put all of my movies and music on the hard drive just to have it erased again. The products I am using are WD 4TB My Book and 2 TB My Passport external hard drives. When it happens, there is always an icon that reads, EFI, along with the My Book icon. Thank you for your assisstance.
dwgar1322 wrote:
I have just started using WD external hard drives, I use it to save my movies and music on. On more than one occasion, when I connect it to my MacBook it erases everything I had save on the hard drive. Can someone please help me with this problem? I am super tired of having to put all of my movies and music on the hard drive just to have it erased again. The products I am using are WD 4TB My Book and 2 TB My Passport external hard drives. When it happens, there is always an icon that reads, EFI, along with the My Book icon. Thank you for your assisstance.
Yes, you have WD software installed REMOVE IT !!
WD has warned its customers about their huge mistake that their software doesnt work on Mavericks and causes data loss.
(also dont use WD drives anymore)
Read all about it here:
https://discussions.apple.com/thread/5475136?start=255&tstart=0
See their website on removing the destructive WD software here:
http://community.wd.com/t5/External-Drives-for-Mac/External-Drives-for-Mac-Exper iencing-Data-Loss-with-Maverick-OS/td-p/613775
Western Digital External Hard Drives Experiencing Data Loss On OS X Mavericks
http://www.cultofmac.com/252826/western-digital-external-hard-drives-experiencin g-data-loss-on-os-x-mavericks/ -
I deleted the top toolbar by pressing the x on the side and now I don't know how to get it back!
Hi Emily,
In Pages '09, I'd suggest trying the View menu. I don't know how that corresponds to Pages for iOS.
Regards,
Barry -
This has been going on for weeks. I've deleted and reinstalled Firefox at least a dozen times.
After EVERY search, I click the site i want, and get redirected to a completely different site.
Not to mention Firefox crashes quite a bit.
== This happened ==
Every time Firefox opened
== A few weeks agoJailbreaking devices is a bad idea (and for most people, it's really old school). Update the devices to iOS 7 and all of your problems should go away.
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Issues with purchasing icloud storage
I'm uable to purchase extra storage for my icloud. Is anyone else having this problem. I've tried on my iphone, ipad and on my laptop. I do not have a credit card on file, I use itunes cards and am not sure if that may be the issue. I don't want to use a credit card, because a friend of mine used his for itunes and someone got a hold of it and charged up a good amount on it. Can anyone help me out, I want to purchase the extra storage.
I use itunes cards and am not sure if that may be the issue. I use itunes cards and am not sure if that may be the issue.
You can't use a gift card for purchasing iCloud storage. Debit or a credit card only.
If you follow the instructions here > Apple ID: Tips for protecting the security of your account you shouldn't have any problems using a debit or credit card for purchasing iCloud storage.
iCloud: Purchasing iCloud Storage and Billing
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