HT4759 I had to change my apple password to fix hard drive problem in my iPhone and now I cannot connect date stored in iCloud as my password has changed. How do I plug in new password to iCloud to be able to retrieve data from my MacBook Pro to my I pho
If you change your apple password how do you notifly icloud to resync everything? Forgot my apple password, had to change it due to hard drive problem on my iphone 4 which had to be totally erased then rebouted and now works but cannot download from my computer/icloud due to password change. So how do I orchestrate the change of password to icloud/computer to allow all to sync together?
If you use Lion, boot into your recovery pressing Command and R buttons, press "Utilities" menu, open Terminal and write:
resetpassword
If you have Snow Leopard, boot into your install DVD pressing C button, click "Utilities" and press Password Reset
Similar Messages
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I had all of my music on an external hard drive that crashed. I have iTunes Match so all of my music was synced in the cloud. How do I now re-load my music back down onto a new external hard drive?
Hey Rbe58!
I believe this question can be answered by the information in the following article:
iTunes 11 for Windows: Access all your music anytime, anywhere with iTunes Match
http://support.apple.com/kb/ph12492
Play or download songs from iCloud
You can play songs directly from iCloud, or you can download songs so you can play them when you’re not connected to the Internet.
If a song is available in iCloud, it has a Download button next to it.
To play the song, double-click it.
To download the song, click the Download button.
After you download a song to a computer, it remains in the computer’s iTunes library, even if you turn off iTunes Match.
To only display downloaded songs in your iTunes library, choose View > Hide Music in the Cloud. This also hides any previous iTunes Store purchases you haven’t downloaded.
For information about downloading and playing songs on an iOS device, see the documentation for the device.
Thanks for using the Apple Support Communities!
Cheers,
Braden -
Help...downloaded new version of itunes...and now I cannot connect
I just downloaded new version of itunes and now I cannot connect to the itunes store...I get a message that says..."Itunes cannot connect to itunes store. the network connection timed out."
ran diagnostics here are the results... if anyone can help...
Microsoft Windows Vista Home Premium Edition (Build 6000)
Hewlett-Packard Presario F700 (GR967UA#ABA)
iTunes 8.2.0.23
QuickTime 7.6.2
FairPlay 1.4.10
iPod Updater Library 8.1d19
CD Driver 2.1.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.5.0.31
Apple Mobile Device Driver not found.
Bonjour 1.0.6.2 (118.5)
iTunes Serial Number D3C70EE5E29DDAC2
Current user is not an administrator.
The current local date and time is 2009-06-09 23:19:03.
iTunes is not running in safe mode.
Video Display Information
NVIDIA, NVIDIA GeForce Go 6100
** External Plug-ins Information **
No external plug-ins installed.
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {C07101F5-89CB-4921-9239-F59263AF4FAA}
Description: Broadcom 802.11b/g WLAN
IP Address: 192.168.1.2
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Tue Jun 09 22:30:17 2009
Lease Expires: Wed Jun 10 22:30:17 2009
DNS Servers: 192.168.1.1
192.168.1.1
Adapter Name: {33E3719A-76B1-48B1-9F31-BD3CBF2DBDDA}
Description: NVIDIA nForce Networking Controller
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 19:00:00 1969
Lease Expires: Wed Dec 31 19:00:00 1969
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iPhone activation server unsuccessful.
The network connection timed out.
Last successful store access was 2009-06-08 09:41:24.
** CD/DVD Drive Tests **
LowerFilters: PxHelp20 (2.0.0.0),
UpperFilters: GEARAspiWDM (2.1.0.1),
E: TSSTcorp CD/DVDW TS-L632M, Rev 0A17
Audio CD in drive.
Found 1 songs on CD, playing time 04:24 on Audio CD.
Track 1, start time 00:02:00
Audio CD reading succeeded.
Get drive speed succeeded.
The drive CDR speeds are: 4 10 16 20 24.
The drive CDRW speeds are: 4.
The drive DVDR speeds are: 4.
The drive DVDRW speeds are: 4.
** iPod/iPhone Connectivity Tests **
iPodService 8.2.0.23 is currently running.
iTunesHelper 8.2.0.23 is currently running.
Apple Mobile Device service 2.50.39.0 is currently running.
Universal Serial Bus Controllers:
Standard OpenHCD USB Host Controller. Device is working properly.
Standard Enhanced PCI to USB Host Controller. Device is working properly.
No FireWire (IEEE 1394) Host Controller found.
Most Recent Device Not Currently Connected:
iPod nano (Second Generation) running firmware version 1.1.1
Serial Number: 7J651R7ZVQ5
** iPhone/iPod Touch Sync Tests **
No iPhone or iPod found.Are you running any of Symantec's (Norton) or McAfee's Internet security products or anything similar, or an antivirus/antispyware application? There have been reports that some such utilities treat an upgrade to iTunes as a new application and can block the application from connecting. So you have to go in and reset the utility to allow iTunes. The same thing can happen if you upgrade the security product (this has particularly been a problem with recent McAfee upgrades).
Check the settings for your utility. If iTunes is still listed, remove and re-enable the exception for iTunes. Consult your utility's documentation for the appropriate procedure; you can find instructions for Norton on Symantec's web page for iTunes. You may also need to check the built-in Windows firewall as well.
Hope this helps. -
Please help. I changed my apple id password and now cannot use facetime and my icloud continues to prompt me for my password and I continue to give it but, I repeatedly am prompted for the password unless I cancel the icloud. I have tried changing my password back to the password I had before and this did not work. I have tried to use another e-mail address for facetime and had verified that e-mail address and this did not work. I do not know how to fix this problem. I have thought about changing my apple id but am not sure how I would be able to carry over the same credit card number to the new apple ID. I loved my Mac book Pro because I could facetime my boyfriend while I am working away and now I cannot. I am starting to hate Mac.
The idea to jumpstart by change was not the smartest one, but gives you an opportunity to use that "temporary" account as permanent. You do not have a choice cause obviously despite you thinking that old account is no more -it does exist on Apple servers. And if you are unwilling to share your [email protected] with friend, just create one extra [email protected] for your friend. One suggestion - do not use gmail.
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I had a hard drive crash, replaced the hard drive and now iTunes does not recognize or authorize my iMac to play some songs. help
iCloud Backup is for your iPad, not for your computer.
Whatever you bought from iTunes is yours forever and can be downloaded as many times as you want. This assumes what you purchased is still available in the Store.
Here is the procedure for your reference.
On a computer, launch iTunes. Click on iTunes Store on the left
On the right you will see this
"Sign in" using the Apple ID used to purchase your songs, then click on "Purchased" (with the orange blob)
On the summary page that appears select the tab "Not on This Computer" on the right.
On the list that appears, select what you want and then click the "Download" button.
Whatever you have that did not originate from iTunes will have to be obtained from whatever means you used to obtain it in the past. -
Provider changed and now I cannot connect to my email
Hi
I have Office 365 for a private domain/mail and I recently changed from Microsoft to GoDaddy
Therefore, I needed to re-configure the mail account, but that seems to be very difficult at the end I deleted the old account and is now trying to create a new, however now I cannot connect to the new Office 365 provider.
I key in my name and mail address, and then Outlook tries to find
the server/configuration, but that process fails.
I have a brand new Surface Pro 3, and there I can connect and get my emails, so it has nothing to do with the network, credentials.
Somehow, Outlook seems to 'remember' something from the old settings
Any hints on how to make it work ?
Kind regards
SteenI recommend that you post this in the Outlook Forum: http://social.technet.microsoft.com/Forums/en-US/outlook/threads
Ed Crowley MVP "There are seldom good technological solutions to behavioral problems." -
When sending a text, I was able to see when the text was delivered and when it was read, then an Apple Genius reset my phone and now I cannot see when the text was delivered or read.
Any suggestions?Look in settings - message.
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Help! I had to have a new hard drive put in my computer and now it doesn't
I had to replace my hard drive and then the company that did that put in windows Vista Ultimate for me and I have heard that I will lose everything that is in my Ipod since it will have to reformat itself...what can I do? I don't want to lose all my movies and music...
Connect your iPod to your computer. If it is set to update automatically you'll get a message that it is linked to a different library and asking if you want to link to this one and replace all your songs etc, press "Cancel". Pressing "Erase and Sync" will irretrievably remove all the songs from your iPod. Your iPod should appear in the iTunes source list from where you can change the update setting to manual and use your iPod without the risk of accidentally erasing it. Also when using most of the utilities listed below your iPod needs to be enabled for disc use, changing to manual update will do this by default. Check the "manually manage music and videos" box in Summary then press the Apply button: Managing content manually on iPod
Once you are safely connected there are a few things you can do to restore your iTunes from the iPod. If you have any iTMS purchases the transfer of purchased content from the iPod to authorised computers was introduced with iTunes 7. A paragraph on it has been added to this article: Transfer iTunes Store purchases using iPod
The transfer of non iTMS content such as songs imported from CD is designed by default to be one way from iTunes to iPod. However there are a number of third party utilities that you can use to retrieve the music files and playlists from your iPod. You'll find that they have varying degrees of functionality and some will transfer movies, videos, photos, podcasts and games as well. Have a look at the web pages and documentation, this is just a small selection of what's available, they are generally quite straightforward. You can also read reviews of some of them here, you'll also need to check out which ones are Vista ready as the may not all be updated to be compatible yet: Wired News - Rescue Your Stranded Tunes
TuneJack Windows Only
iPod2PC Windows Only
iGadget Windows Only
iDump Windows Only
YamiPod Mac and Windows Versions
Music Rescue Mac & Windows
iPodCopy Mac and Windows Versions
There is also a manual method of accessing the iPod's hard drive and copying songs back to iTunes on Windows or a Mac. The procedure is a bit involved and won't recover playlists but if you're interested it's available at this link: Two-way Street: Moving Music Off the iPod
Whichever of these retrieval methods you choose, keep your iPod in manual mode until you have reloaded your iTunes and you are happy with your playlists etc then it will be safe to return it auto-sync. I would also advise that you get yourself an external hard drive and back your stuff up, relying on an iPod as your sole backup is not a good idea and external drives are comparatively inexpensive these days, you can get loads of storage for a reasonable outlay. -
I need to change the apple id on my computer to correspond with my iphone and iPad
I need to change the apple id on my computer to correspond with apple id on my ipad and iphone. How do I do this?
Welcome to Apple Support Communities
First of all, log out of your old Apple ID on iTunes. Open iTunes and go to Store menu (on the menu bar) > Deauthorize this Computer. Then, go to Store menu > Sign Out, and sign in with your new Apple ID.
After that, open the Mac App Store, and go to Store menu (on the menu bar) > Sign Out. Sign in with your new Apple ID.
Finally, open System Preferences > iCloud, and choose Sign Out. To keep your information, unmark every service manually before. Then, log in with your new Apple ID.
With this, you will have changed your Apple ID on the Mac. You may want to register the iMac with your new Apple ID, so open http://supportprofile.apple.com, log in with your Apple ID and register your Mac. You may have to unregister it from your old Apple ID -
Adobe CS4 says it cannot be installed on my Windows 7 after I had reinstalled a new hard drive....
attach a screenshot of the error message (FAQ: How do I capture and post a screen shot or... | Adobe Community) if you're unable to explain the problem.
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I had to reset Iphone and now i cannot download a app
i had to reset my phone it was locked up now I cannot download a app it tells me that my itunes password is incorrect but I can log onto itunes using a desk top but not with my phone. Iphone 3g bought new and at the top of the itunes password it says surfncam, can anybody help me???
ericfromspringdale wrote:
at the top of the itunes password it says surfncam, can anybody help me???
Is "surfncam" shown as name or Apple ID? Is it your Apple ID? -
I had to wipe my hard drive clean and reload all my programs. After reloading Itunes, I noticed that some songs will not play, they are skipped over, or the songs plays for 1-2 secs then it skips on to next song. Any ideas what I did wrong? All songs played before and some of affected songs are bought, some are my old library I copied off of CDs
TimT wrote:
I had been thinking that the hard dri've is starting to fail on me but then I thought about the fact that, If I play an MP3 and the player freezes up or starts jumping through the mp3 file, Then I restart the player and start the same MP3 agian and this time it plays normally, Is it really a hard dri've problem?
Could be a lot of things unfortunately, from corrupt firmware, corrupt format on the disk, a problem with the mainboard, or a problem with the hard disk.
I figure that if the hard dri've was damaged it would always freeze up on the same file at the exact same point in the music wouldn't it's
Not necessarily. It could be just an intermittent fault.
I want to Format my Zen Touch and reload the Firmware to start from scratch, but I first want to backup my 28 GBs of MP3 and WMA files. However I noticed that when I transfer the files to my hard dri've, all the ID3 Information is gone. Now adding ID3 info to 28GB of files will take days!
Strange. Did you edit the tag data on the player? If so what happens is the tag data changes are made in the Music Library but not in the files themselves. There's only one way to write the changes back and this involves getting a copy of MediaSource 3. You then transfer the files back to the PC Music Library, and use an update function to update the files (the PC Music Library will have the same tag data as the Music Library on the player). One problem is that MediaSource 3 is very large, and not available from Creative as a download. I can try and get a copy to you if you can't find it elsewhere. -
I just had to replace the hard drive on my iMac iSight G5 and now I have no os and have no idea where my restore discs are i was wondering if I purchased an os from apple if there is a way I can load it onto dvd then load my iMac
You can contact Apple at 800-767-2775, give them your serial number (under the foot of your iMac) and they will, for a small fee, send you the install disc. Then buy a black retail OS from Apple or eBay.
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TS1363 I have udated my OS to 6.1.3 and now I cannot connect to Apple via my Iphone 4
I am havng a problem connecting to Itunes via my mobile phone since I updated to OS 6.1.3 It states 'Cannot connect to Itunes store and there is just an OK button which when pressed just returns me to the main screen. Any suggestions on what has gone wrong and how I can rectify it..... very simple explanations please I am not a technical person... so step by step please.....
Problem has most likely nothing to do with update of the phone and assiciated with something blocking your connection to secure servers in Itunes.
Try to use that article
Can't connect to the iTunes Store - Support - Apple
To add to what you see in there, I also found helpful to "reset all settings" and to switch date and time couple years in advance and then back. -
Installed new hard drive in a Toshiba satellite and now cant do windows upadates
installed new hard drive in a Toshiba satellite S500-02J . Used recovery stick purchased from Toshiba. Windows installed and everything up and running, but when I go to do a windows update. I received this message: "Windows update cannot currently check for updates, because the service is not running. You may need to restart your computer."
Toshiba help line said it was a problem because new hard drive was not exactly the same as the old hard drive. It was a minor fix but wanted a $100 to perform the fix remotely.
Any ideas on how to fix this problem?
Thanks.satellite S500-02J
Maybe this one from the land down under?
Satellite A500/02J (PSAR9A-02J001)
The probloem occurs because the new drive has advanced-format technology. All the new ones do. See this message from three years ago.
The fix is to install a new storage driver.
Intel Rapid Storage Technology
If you've messed around with drivers, you'll probably need to repeat the restore. Introduce the storage driver as early as possible.
-Jerry
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