HT4759 I haven't used itunes since august of 2012. I set my account up on my laptop but its saying i have purchased no music, even though i have a lot. i want my music! what can i do besides purchasing it again?

i am very upset with this. in september i got an android phone so my itunes account was untouched till today. I had a lot of music that i loved and i would like to be able to listen to it via itunes on my laptop. when i signed in, i went to purchased and it said nothing has been purchased! obviously apple has changed the setup but my friends who have had itunes this whole time dont have this problem. Please help get my music back. i dont think I'll continue using apple products if they are going to do something like this and waste my money

Hi elaina,
You are looking in the wrong place for your purchased items - it is a bit confusing. The Purchased option under the Library only shows items you have purchased on that device.
To find your entire set of Purchased items, click on the iTunes Store. Once you have the Store opened, click on the Music tab, and then click on Purchased under Quick Links on the right.
You will then see a screen that has several tabs - Music, Movies, Books, Apps, etc. Click on the Music Tab, then click on All Songs. On the top of the screen, click on All. You will then see a list of all your purchased songs. Any that are not currently downloaded to the computer you are on will have a little cloud next to them.
You can click on each cloud selectively to download music, or you can click on Download All at the bottom of the screen.
Post back with any questions!
Cheers,
GB

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