HT4759 )n Jan 16,2012 i paid $24.99 for itunes in the Cloud. My computer died, I changed computers, attempted to download the icloud fileand now my Apple account is indicating I have never purchased iCloud, however I have the credit card receipt. Is there

I paid for iCloud but my Apple account is indicates I did not. I have a verifying credit card invoice. How can I get justice?

one last thing: I'm also getting this problem here too:
https://discussions.apple.com/thread/5324398?start=15&tstart=0

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HT4539 I have 15.00 in my account but every time i try to purchase a song it wants my credit card information

I have 15.00 in my account but everytime I try to purchase a song it wants my credit card information

You may not have enough Money for the Purchase.
rey7 wrote:
I have money in my accout but everytime I try to purchase a song it says Insufficient remainiing store credit. What does this mean?
If necessary... Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

My iPod was stolen a long a few months ago and I've given up all hope in finding it. I have never purchased item on iTunes, and I think the iCloud might have been deleted. It doesn't show up in "My products" either.

My iPod was stolen a long a few months ago and I've given up all hope in finding it. I have never purchased item on iTunes, and I think the iCloud might have been deleted. It doesn't show up in "My products" too and I tried Find My iPhone.

No. Apple won't do anything without a court order. Since it wasn't upgraded to iOS 7 before it was stolen then there's nothing you can do. You could file a police report with your serial number but there may be a small chance.

HT1329 My hard drive crashed. Is there any way to get my songs onto my new computer without re-loading all of the CDs. I did not make any purchases through the itunes store. Have never used icloud. The songs are on my ipod.

My hard drive crashed. Is there any way to get my songs onto my new computer without re-loading all of the CDs. I did not make any purchases through the itunes store. Have never used icloud. The songs are on my ipod.

See this older post from another forum member Zevoneer covering the different methods and software available to assist you with the task of copying content from your iPod back to your PC and into iTunes.
https://discussions.apple.com/thread/2452022?start=0&tstart=0
B-rock

An app which I have never purchased shows as an update on the App store. When I try to deal qith it shows as being purchased by someone with a different apple id than me. No one else uses my Macbook Pro. Any ideas???

An app which I have never purchased shows as an update on the App store. When I try to deal with it shows as being purchased by someone with a different apple id than me. No one else uses my Macbook Pro. A "Genius" at one of my local Apple stores spent over 2 hours trying to fix this and could not do it. His last suuggestion was to go home, back up all the data an take the computer back to the Apple store to reinstall the operating system. Any simpler ideas to solve this problem.???

Post in the App Store forum:
https://discussions.apple.com/community/mac_app_store

I am trying to download a free game from the app store. I have never purchased online, I don't want to enter credit card info, can't I download FREE Solitaire w/o entering credit info???

I am trying to download a free game from the app store. I have never purchased online, I don't want to enter credit card info, can't I download FREE Solitaire w/o entering credit info??

This is the only way I now how to create an account without credit card info
http://support.apple.com/kb/HT2534?viewlocale=en_AU

TS1702 there is an app in my updates that i have never purchased

i have an iphone 5 and when i open my appstore there is an update for an app that i have never purchased. when i update all, a message say i have never owned a version of this app and do i want to buy it before the update. how can i get rid of this. it drives me nuts.

OK I get you. You are saying that in the app store there is a mention of an update for an app that you do not recognise. All I can think of is this. The apps that you might download are apple ID specific. So on my computer when I log in with my apple id in itunes and view apps that might be available for upgrade ther might be say 8 of them. When I am logged in with my ID and I update the apps there might be 5 apps that update and three remain. Those apps are probably not mine because they are not on my phone and I dont recognise them. If I log out of my apple id in the app store and log in with my wife's apple ID it might show that those three apps are available for her to update becaus ethey are associated with her ID. Once they are updated using her ID, if I then log out and log back in with my ID chances are it will show that there are no apps to update.
My guess is someone else has used your computer and has downloaded apps from the app store with a different id from yours and that appis probably the one you mentioned.
Does all that make sense?

App Store keeps asking me to download update for "Remote Desktop Client Update 3.8.2 v1.1 but I have never purchased Remote Desktop Client

Hi, the App Store keeps asking me to download the update Remote Desktop Client Update 3.8.2 v1.1 but I have never purchased Remote Desktop Client so I am unsure why it is asking me to and worry that someone is trying to spy on me! Does anyone know why this is? Thanks in advance!

I find it interesting that since Screen Sharing is available, and works "just fine" that a Remote Desktop Client would be needed to be installed.
I installed it, but I'm not sure why.
I found the updated application in /System/Library/Core Services/RemoteManagement/ARDAgent
Which is also where the screen sharing and vnc bundles live. I clicked on it to see what would happen -- nothing.
I found these ports in another discussion
TCP and UDP port 3283
TCP and UDP port 5900. (Also used for Screen Sharing in OSX 10.5 and later)
port 22
This page confirms their use along with the use of other ports:
TCP and UDP ports used by Apple software products - Apple Support
Additionally TCP port 5432 is used by ARD
Having recently noticed (through "network utility" that my computers have had a "ton" of open connections.
This severely hurt system performance.
I note that neither my Airport Express nor my Mac can set up a firewall on these ports.
While I haven't noticed the ARD ports being used, I cannot help but wonder if this is set up for a CIA/NSA backdoor into my computers.
On a less paranoid level, perhaps Apple is planning on adding on-line help to debug our problems in "real-time". ;-)

HT4623 I cannot install my ipod to my computer. Says something about the device driver. I did not get it new either and so have no info about it. And I have never used one before and have no friends who have either. Can someone help me?

I cannot install my ipod to my computer. Says something about the device driver. I did not get it new either and so have no info about it. And I have never used one before and have no friends who have either. Can someone help me?

See
iOS: Device not recognized in iTunes for Windows
- I would start with
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
or
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
However, after your remove the Apple software components also remove the iCloud Control Panel via Windows Programs and Features app in the Window Control Panel. Then reinstall all the Apple software components
- New cable and different USB port
- Run this and see if the results help with determine the cause
iTunes for Windows: Device Sync Tests
Also see:
iPod not recognised by windows iTunes
Troubleshooting issues with iTunes for Windows updates
- Try on another computer to help determine if computer or iPod problem

My original apple id is not an email address . I bought iCloud memory via that same account no problem. When setting up iCloud on iPad you cannot have a primary iCloud account unless it has an email address . Made new account but can you change originalI'

My original apple id is not an email address .
I bought iCloud memory via that same account no problem.
When setting up iCloud on iPad you cannot have a primary iCloud account unless it has an email address .
Made new account as per instruction ie [email protected] works fine
BUT as I want to utilise the money spent on the additional memory it would be great to use the initial account set up as my primary HOWEVER as far as I have tried the initial apple ID CANNOT be changed. Bit confused actually any usefull guidance will be greatly appreciated. Thanks

See Here > Apple ID: Contacting Apple for help with Apple ID account security
Ask to speak with the Account Security Team...
lmerchant wrote:
My new phone has an old apple ID associated with iCloud only. I cannot delete the account as it has "Find my iPhone" turned on.
Activation Lock in iOS 7 > http://support.apple.com/kb/HT5818

TS3297 iTunes puts up a message "The item you've requested is not currently available in the Hong Kong Store." I had not requested anything from the HK store at that point, and I have never used any store other than the HK one. How I can clear that messag

I've been running iTunes on WinXP for years with few problems. I have all my iTunes files on an external USB drive. I just bought a new PC running Win7, 64-bit.
I connected the external USB drive to the new PC and installed 64-bit iTunes on it. When iTunes started up, I pointed it at the iTunes directory in the external drive, using Edit > Preferences > Advanced > iTunes Media Folder Location. It showed a progress bar that it was updating the iTunes Library. I signed in and authorized the new machine. I have one spare authorization.
Then iTunes put up a message "The item you've requested is not currently available in the Hong Kong Store." I had not requested anything from the HK store at that point, and I have never used any store other than the HK one.
When I click OK, the iTunes Store page remains blank, apart from saying "iTunes Store" in the middle of the page.
I went to "View My Account" and pressed the Reset button to "Reset all warnings for buying and downloading items", but that doesn’t fix this particular warning. I also tried Edit > Preferences > Advanced > Reset Warnings and Rest Cache.
But still, every time I click the “App Store” button in the iTunes Store window, the message appears. If I click the Books, Podcasts or iTunesU buttons, these display normally. So I’m stuck with being unable to purchase apps, other than through my iPad and iPhone.
If I move the external drive back to the XP machine, the same thing happens. If I go to another PC - a notebook running Vista - everything is normal.
Any idea how I can clear that message?
Thanks for any help you can offer.

Further info on my question above.
I have tried re-validating my credit card, which apparently fixed it for some.
I have also tried uninstalling, re-downloading and installing again.
Neither of these steps fixed the problem.

I designer I want to create forms for web client, does each client have to purchase form central to access the data?

I designer I want to create forms for web client, does each client have to purchase form central to access the data?

Hi,
In this scenario, you can share the document with the clients to and provide co-author privileges.
Co-authors can edit the form design, options, responses, and summary report (everything that you can do).
Note:- They do not require a paid subscription to view the responses, free subscription users can become co-authors.
Please refer to the following thread to know how to share a form with others:-How do I share a form I created with others?
Regards,
Nakul

My husband and I have separate iTunes accounts, how can I share the tv shows I have already purchased so he can have them on his iPad?

My husband and I have separate iTunes accounts, how can I share the tv shows I have already purchased so he can have them on his iPad?

Here you go!
http://support.apple.com/kb/ht2688

I have multiple users & devices on my apple account. How do i set up icloud so we can have our own emails?

I have multiple devices$ users on my apple account. How do I set up icloud so that we can have our own emails?

iCloud isn't designed for multiple users. Everyone involved should have their own separate iCloud account, which means they need a separate Apple ID to create it: and each should be using a separate user account on the Mac to sign into their iCloud account.

TS4268 Help! Probably you have never experienced this, but I have lost the ability to iMessage. When I try to turn on iMessage, it tells me that "an error occurred while trying to turn on iMessage." It's not a huge deal, but people with iPhones can't t

Help!
Probably you have never experienced this, but I have lost the ability to iMessage.
When I try to turn on iMessage, it tells me that "an error occurred while trying to turn on iMessage."
It's not a huge deal, but people with iPhones can't text me back unless they try to re-send after finding out that their message wasn't delivered.
Help!
I think I have gone through every support option available, short of
Scheduling an appointment at the Genius Bar. But I have been to the store three times in the last three weeks.
To solve a different problem, the folks at the store replaced my iPhone 4S.
I came home and loaded my backup onto the new phone. Everything EXCEPT iMessage seems to be working great.
I would really appreciate any feedback...

Help!
Probably you have never experienced this, but I have lost the ability to iMessage.
When I try to turn on iMessage, it tells me that "an error occurred while trying to turn on iMessage."
It's not a huge deal, but people with iPhones can't text me back unless they try to re-send after finding out that their message wasn't delivered.
Help!
I think I have gone through every support option available, short of
Scheduling an appointment at the Genius Bar. But I have been to the store three times in the last three weeks.
To solve a different problem, the folks at the store replaced my iPhone 4S.
I came home and loaded my backup onto the new phone. Everything EXCEPT iMessage seems to be working great.
I would really appreciate any feedback...

HT4759 )n Jan 16,2012 i paid $24.99 for itunes in the Cloud. My computer died, I changed computers, attempted to download the icloud fileand now my Apple account is indicating I have never purchased iCloud, however I have the credit card receipt. Is there

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