HT4796 Purchased Imac 21.5 in December. Today I was migrating file by following the directions as sated on the imac. Down loaded the migration assistance. two hours into the down load with 25% of the files moved to the  to the Imac the system disconnected

I need to restart the down load of files from my xp hp to the imac. The imac is frozen on transferring your information screen and the HP is looking for the Imac.
Can anyone help me with retarting this process. Thanks, Bill

This is what I find truly baffling and frustrating, that other people with the same problem are having the issue resolved without hesitation. And I've been going through this for 3 months now.
I did receive a call last Wednesday, 10 Nov. from customer relations, they have finally agreed to replace the screen .. but .. she told me it isn't being replaced under warranty, it was her personal decision, an act of good will, because they value me as a customer ... which is good news, but I find their reasoning rather patronising and a kind of 'round about' way of addressing the problem without admitting to fault on their side.
She also told me that they would only replace the screen this one time only and they couldn't guarantee that the replacement part wouldn't have a similar problem, and if it does then that's too bad ... and this is after they argued that the problem isn't due to a faulty part. The contradiction has been noted and filed!
So .. I was advised to contact the retailer on 12 Nov to arrange taking the iMac in for repair, I waited until the afternoon of that day, and when I called them I was told they hadn't heard anything from Apple, and that their technician was on holidays for another week. I know they have 2 or maybe even 3 technicians there. I didn't say anything at the time as I wanted to keep things 'friendly' in order to get the job done, but I'm noting everything in writing, and if no further progress is made by next Friday (when the tech is due to return) then more calls will be made and letters will be sent.
If I do need to contact them again I will take your advice iMacMan2010 and ask to speak to someone else, preferably higher up the chain.
I'm glad that a resolution is now looking close, but wont be satisfied until I see the repaired computer sitting on my desk. And even then I'll have serious doubts about making any future Apple purchases.

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