HT4798 So, i logged off and click the arrow-in-a-circle, but no pop-up appeared, nothing happened really. How do i proceed?

So, i logged off and click the arrow-in-a-circle, but no pop-up appeared, nothing happened really. How do i proceed?
I forgot my admin password. Searched for answers but nothing helped. Using apple id to change the password hasn't helped either because nothing happens when i click where i should

plus i haven't enabled the "allow this user to recover password with apple ID" and the lock is locked.

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    <%@ page import="com.sapportals.portal.prt.component.IPortalComponentRequest"%>
    <%IPortalComponentRequest componentRequest = (IPortalComponentRequest)pageContext.getAttribute(PageContext.REQUEST); %>
    that's all.
    @Hi Etay,
    What your given that note not helping for me. Because we are using Version 7.4 SP 7.
    any other help please share me the solution.
    Best regards,
    Durga Rao.

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