HT4847 How do i cancel my extra storage plan?

How do i cancel my extra storage plan?

You can cancel an annual iCloud storage upgrade but only within 15 days of buying:
You may be able to do this using http://expresslane.apple.com -  click 'See all products and services',  then 'More Products and Services, then 'iCloud', 'Account and setup' then 'This topic is not listed'. Explain the situation in the box provided and wait for a response - include a phone number. However you may find you cannot proceed without entering a hardware serial number which is still eligible for AppleCare.
In that event you will need to phone them directly, using the Apple Online Store number given at the bottom of this page. The first person you speak to may tell you to do it from the iCloud website but this is not possible. Politely insist on escalating the issue to a more senior person and eventually you should be able to get through to someone who can deal with this (you may have to wait for them to call you back) - you will be asked security questions and for part of your credit card number to identify yourself.
If it is more than 15 but less than 45 days you may be able to get a partial refund by the same method.
If it is more than 45 days since you purchased the storage you cannot cancel it for a refund; you can downgrade your plan as from your next renewal date.
If you have purchased storage under the new monthly plan you can cancel that as from the next month.
For details of downgrading under either plan please see:
iCloud storage upgrades and downgrades

Similar Messages

  • How do I cancel my extra storage on cloud

    How do I cancel my extra cloud storage, that is not needed

    You can cancel an annual iCloud storage upgrade but only within 15 days of buying:
    You may be able to do this using http://expresslane.apple.com -  click 'See all products and services',  then 'More Products and Services, then 'iCloud', 'Account and setup' then 'This topic is not listed'. Explain the situation in the box provided and wait for a response - include a phone number. However you may find you cannot proceed without entering a hardware serial number which is still eligible for AppleCare.
    In that event you will need to phone them directly, using the Apple Online Store number given at the bottom of this page. The first person you speak to may tell you to do it from the iCloud website but this is not possible. Politely insist on escalating the issue to a more senior person and eventually you should be able to get through to someone who can deal with this (you may have to wait for them to call you back) - you will be asked security questions and for part of your credit card number to identify yourself.
    If it is more than 15 but less than 45 days you may be able to get a partial refund by the same method.
    If it is more than 45 days since you purchased the storage you cannot cancel it for a refund; you can downgrade your plan as from your next renewal date.
    If you have purchased storage under the new monthly plan you can cancel that as from the next month.
    For details of downgrading under either plan please see:
    iCloud storage upgrades and downgrades

  • How can I cancel my iCloud Storage plan?

    When I upgraded my iPhone 4 to iOS 5 and it turned into a "brick" I was forced to use iCloud to backup and restore and it kept complaining that I had 5.9 gb which is over the 5.0Gb free storage provided, so I purchased an upgrade - in a dazed and confused state as my iPhone was a "brick" I must have done this twice to recover my iPhone.
    Result is that I now have an additional 20Gb Storage Plan.
    Nice email saying that I can cancel it within 15 days, but not where or how to do this. I spoke to Apple iPhone support who said its another division, try iTunes support website and I should be able to email and cancel - but not seen any email address.
    Tried iCloud Express Lane but they want £20 for an incident ticket which is about what I paid for the 20gb Storage Plan!
    Problem overall is that I use an iMac (PPC not Intel) on Mac OS 10.5.8 and although I have upgraded to iTunes 10.5, I am finding that WiFi sync or iCloud do not work unless you are on Mac OS 10.6 (needs Intel) or greater.
    So I want to cancel my iCloud storage plan. Please can someone help me.

    Taken directly from http://help.apple.com/icloud/index.html#mmd602084a
    Do any of the following:
    On your iOS device’s Home screen:
    Tap Settings > iCloud > Storage & Backup > Buy More Storage.
    Tap Downgrade Options, then tap to put a checkmark beside your current plan.
    To confirm you want to set up iCloud to renew your current storage plan when the next payment is due, tap Confirm.
    On your Mac:
    Choose Apple Menu > System Preferences, then click iCloud.
    Click Manage, then click Buy More Storage.
    Click Downgrade Options, and enter your Apple ID password.
    Click to select your current plan (so that a checkmark appears), and then click Done.
    On your Windows computer:
    Choose Start Menu > Control Panel > “Network and Internet,” then click iCloud.
    Click Manage, then click Buy More Storage.
    Click Downgrade Options, and enter your Apple ID password.
    Click to select your current plan (so that a checkmark appears), and then click Done.

  • How can I cancel an icloud storage plan that was unauthorized?  I was charged and received a receipt.  I never bought an upgrade!

    I need to know how to cancel and be refunded $100.00 for an unauthorized purchase for 50gb storage plan.  I never authorized purchase.  No one was on ipad all day yesterday until late evening and itunes or app store or storage upgade was never engaged.  Please can someone help me????

    Welcome to Apple Support Communities
    Contact with iCloud support > http://www.apple.com/support/icloud/contact
    Also, change the Apple ID password > http://appleid.apple.com Log in with your Apple ID and choose Password & Security

  • HT201318 How do I cancel my icloud storage plan

    I\My acknowledgement says I can cancel within a certain time period, but I can find nothing on my Systme preferences to do so immediately or on the website.

    You can cancel an iCloud storage upgrade but only within 15 days of buying:
    Apple have made this as difficult as possible. However two posters have managed to achieve this. Elizellen was able to use Express Lane to get a refund:
    https://discussions.apple.com/message/19323996#19323996
    However if you use Express Lane may find you cannot proceed without entering a hardware serial number which is still eligible for AppleCare.  julia22 managed to find a way round that by phoning them - please see this post:
    https://discussions.apple.com/message/16968425#16968425
    it gives the USA number - if you don't live there you will have to find an equivalent number from the 'Contact Us' link at bottom right of this page.
    Poster 'CCrefund' has posted a method applicable to users in the UK: https://discussions.apple.com/message/21002309#21002309
    If it is more than 15 days since you purchased the storage you cannot cancel it for a refund; you can downgrade your plan as from your next renewal date. Please see
    http://help.apple.com/icloud/#mmd602084a
    and expand 'Downgrade your storage for the next plan year'.

  • HT4847 how do i cancel my icloud storage

    I just mistakenly bought icloud storage and need to cancel it.  How do I do this as it only gives me a download option for a year's time...

    Welcome to the Apple Support Communities
    Contact > http://www.apple.com/support/icloud/contact/

  • HT4847 How do I cancel an iCloud storage downgrade? I have 50gbs of storage, and received an alert that I'll be downgraded to 5gb tomorrow.

    I got an email that my iCloud is going to be reduced to 5GB tomorrow.  I have the $100 50 GB plan, but renewing it does not seem to be an option. I have 36GB of information saved.  Do I have to downgrade to the 25GB plan (the largest downgrade offered) and delete 10GB of info?  Can I renew my 50 GB plan?  What will happen if I do nothing?

    I have a similar (though not identical) problem (and I've posted a question about it) but I was never a MobileMe customer.
    The full story is in the question I just posted.  The upshot is that (per email I received within the last half hour) Apple arbitrarily downgraded me to a 5 GB free account saying that I had requested it, even though in fact I had never requested it.  Quite the contrary, I had expected Apple to charge me for the full 15 GB option (for $20.00), which it did.  The charge appears on the bank card statement I just accessed online. But the Apple device currently erroneously reports that I had "exceeded" my free 5 GB (even though I should have 15 GB of paid storage).  Just to see if I could reset the device by upgrading to to the $20.00 plan (even though I really don't need to upgrade since I was already charged), I tried doing that via the storage menu under "Settings," but when I did that, the device showed that I was already on the $20.00 plan (contradicting the information on the earlier screen stating that I had exceeded the storage provisions of the free plan).
    I'm hoping for help from the Apple communities and I've also contacted Apple support asking them to call me later this morning.
    Thanks in advance.
    Message was edited by: peaceandstrength

  • HT4847 How do I cancel my icloud storage purchase?

    The email I received says I can cancel my icoud purchase for a full refund within 15 days of purchase by simply contacting Apple.  I don't see a simple way to contact Apple.

    Welcome to the Apple Support Communities
    Contact > http://www.apple.com/support/icloud/contact/

  • How do I cancell extra storage plan on iCloud?

    I want to cancell the extra storage plan on iCloud but can't seem to find where to do it.  Are they trying to make it difficult to cancell because I find no place to do it om the apple site

    Howdy celinafromportland,
    Thanks for using the Apple Support Communities.
    In order to downgrade the storage plan on your iCloud account, all you need to do is follow the directions outlined below.
    Downgrade your iCloud storage plan
    You can decrease the amount of storage by selecting a new plan right from your iPhone, iPad, iPod, Mac, or PC (for example, a 20 GB plan to replace a 200 GB plan). The downgrade will take effect after your current monthly or annual subscription ends.
    iOS:
    If you're using iOS 8, go to Settings > iCloud > Storage. If you're using an earlier version of iOS, go to Settings > iCloud > Storage & Backup.
    Tap Change Storage Plan.
    Tap Downgrade Options and enter your Apple ID password.
    Choose a different plan to use when your current storage plan expires.
    Tap Done.
    OS X:
    Choose Apple menu > System Preferences, then click iCloud.
    Click Manage in the lower-right corner.
    Click Change Storage Plan in the upper-right corner.
    Click Downgrade Options.
    Enter your Apple ID password, then click Manage.
    Choose a different plan to use when your current storage plan expires.
    Click Done.
    Windows:
    Open iCloud for Windows or iCloud Control Panel.
    Click Storage if you're using iCloud for Windows. If you're using an earlier version of iCloud Control Panel, click Manage.
    Click Change Storage Plan.
    Click Downgrade Options.
    Enter your Apple ID password, then click Manage.
    Choose a different plan to use when your current storage plan expires.
    Click Done.
    iCloud storage upgrades and downgrades - Apple Support
    Have a good one,
    Alex H.

  • How can I cancel my monthly storage?

    How can I cancel my monthly storage plan?

    Go to Settings, iCloud, Buy More Storage, then go to the free 5GB plan or choose a new plan.

  • HT4847 how to cancel icloud extra storage billing with 15 days?

    On my receipt it says I may contact Apple to cancel my extra storage on icloud with 15 days but, there is no contact phone, e-mail, etc. Anyone know how to do this?

    To ask for a refund, contact with the iCloud support > http://www.apple.com/support/icloud/contact If they don't provide help, contact directly with Apple > http://support.apple.com/kb/HE57

  • How do I pay for my storage plan when I don't have a credit card? Last year I used an iTunes voucher but can't find that option this year. Please help!

    How do I pay for my storage plan when I don't have a credit card? Last year I used an iTunes voucher but can't find that option this year. Please help!

    Create an iTunes credit by redeeming a gift card and it will be charged to your credit.  From http://support.apple.com/kb/ht4874:
    "payment methods accepted include iTunes store credit, credit cards, and debit cards"

  • How do I pay for my storage plan on iCloud?  I have followed the instructions "tap for account" but there is no facility to do this?  Help!

    How do I pay for my storage plan on iCloud?  I have followed the instructions but there is no facility to do this.  Help!

    Hi there jeanirismary,
    You may find the information in the article below helpful.
    iCloud storage upgrades and downgrades
    -Griff W.  

  • How do I cancel my Adobe CC plan without deleting my Adobe account?

    If I have Behance & Portfolio sites linked to my Adobe account... How do I cancel my Adobe CC plan without deleting my Adobe account?

    This is an open forum, not Adobe support... You need Adobe support to cancel a subscription
    -start here https://forums.adobe.com/thread/1703848
    -or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
    --and two links which may provide more details, if the above links don't help you
    -http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
    -http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

  • HT202197 How do I cancel a Verizon data plan for a lost ipad?

    My wife has lost her ipad, which is the most current version. How do we cancel her Verizon data plan without having the ipad in our possesion?

    Contact Verizon.
    http://www.verizonwireless.com/support/

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