HT4847 How do I cancel my icloud storage purchase?

The email I received says I can cancel my icoud purchase for a full refund within 15 days of purchase by simply contacting Apple.  I don't see a simple way to contact Apple.

Welcome to the Apple Support Communities
Contact > http://www.apple.com/support/icloud/contact/

Similar Messages

  • HT4847 how do i cancel my icloud storage

    I just mistakenly bought icloud storage and need to cancel it.  How do I do this as it only gives me a download option for a year's time...

    Welcome to the Apple Support Communities
    Contact > http://www.apple.com/support/icloud/contact/

  • HT4847 How do I cancel an iCloud storage downgrade? I have 50gbs of storage, and received an alert that I'll be downgraded to 5gb tomorrow.

    I got an email that my iCloud is going to be reduced to 5GB tomorrow.  I have the $100 50 GB plan, but renewing it does not seem to be an option. I have 36GB of information saved.  Do I have to downgrade to the 25GB plan (the largest downgrade offered) and delete 10GB of info?  Can I renew my 50 GB plan?  What will happen if I do nothing?

    I have a similar (though not identical) problem (and I've posted a question about it) but I was never a MobileMe customer.
    The full story is in the question I just posted.  The upshot is that (per email I received within the last half hour) Apple arbitrarily downgraded me to a 5 GB free account saying that I had requested it, even though in fact I had never requested it.  Quite the contrary, I had expected Apple to charge me for the full 15 GB option (for $20.00), which it did.  The charge appears on the bank card statement I just accessed online. But the Apple device currently erroneously reports that I had "exceeded" my free 5 GB (even though I should have 15 GB of paid storage).  Just to see if I could reset the device by upgrading to to the $20.00 plan (even though I really don't need to upgrade since I was already charged), I tried doing that via the storage menu under "Settings," but when I did that, the device showed that I was already on the $20.00 plan (contradicting the information on the earlier screen stating that I had exceeded the storage provisions of the free plan).
    I'm hoping for help from the Apple communities and I've also contacted Apple support asking them to call me later this morning.
    Thanks in advance.
    Message was edited by: peaceandstrength

  • How can I cancel my iCloud Storage plan?

    When I upgraded my iPhone 4 to iOS 5 and it turned into a "brick" I was forced to use iCloud to backup and restore and it kept complaining that I had 5.9 gb which is over the 5.0Gb free storage provided, so I purchased an upgrade - in a dazed and confused state as my iPhone was a "brick" I must have done this twice to recover my iPhone.
    Result is that I now have an additional 20Gb Storage Plan.
    Nice email saying that I can cancel it within 15 days, but not where or how to do this. I spoke to Apple iPhone support who said its another division, try iTunes support website and I should be able to email and cancel - but not seen any email address.
    Tried iCloud Express Lane but they want £20 for an incident ticket which is about what I paid for the 20gb Storage Plan!
    Problem overall is that I use an iMac (PPC not Intel) on Mac OS 10.5.8 and although I have upgraded to iTunes 10.5, I am finding that WiFi sync or iCloud do not work unless you are on Mac OS 10.6 (needs Intel) or greater.
    So I want to cancel my iCloud storage plan. Please can someone help me.

    Taken directly from http://help.apple.com/icloud/index.html#mmd602084a
    Do any of the following:
    On your iOS device’s Home screen:
    Tap Settings > iCloud > Storage & Backup > Buy More Storage.
    Tap Downgrade Options, then tap to put a checkmark beside your current plan.
    To confirm you want to set up iCloud to renew your current storage plan when the next payment is due, tap Confirm.
    On your Mac:
    Choose Apple Menu > System Preferences, then click iCloud.
    Click Manage, then click Buy More Storage.
    Click Downgrade Options, and enter your Apple ID password.
    Click to select your current plan (so that a checkmark appears), and then click Done.
    On your Windows computer:
    Choose Start Menu > Control Panel > “Network and Internet,” then click iCloud.
    Click Manage, then click Buy More Storage.
    Click Downgrade Options, and enter your Apple ID password.
    Click to select your current plan (so that a checkmark appears), and then click Done.

  • HT4847 How do I cancel my iCloud subscription?  Please be direct with your answer and include the steps.  I get to a page and have no idea where to navigate.  Thank you.

    How do I cancel my iCloud account?  Please be direct and detailed with your answer as I'm too stupid to figure this out on my own.  Thank you.

    You can cancel an iCloud storage upgrade within 15 days of buying: however Apple have made this as difficult as possible. If you use Express Lane you cannot proceed without entering a hardware serial number which is still eligible for AppleCare. Poster julia22 managed to find a way round it - please see this post:
    https://discussions.apple.com/message/16968425#16968425
    it gives the USA number - if you don't live there you will have to find an equivalent number from the 'Contact Us' link at bottom right of this page.

  • HT201318 How do you cancel your icloud storage upgrade?

    I upgraded my iCloud storage and don't think I needed to. Can't work our how to canel it. I purchased it in Canada whici is where my account is registered. Help!

    You can cancel an iCloud storage upgrade but only within 15 days of buying:
    Apple seem to have made this as difficult as possible. You may be able to do this using http://expresslane.apple.com - Click on 'More products and services', then 'iCloud', 'Account and setup' then 'This topic is not listed'. Explain the situation in the box provided and wait for a response - include a phone number. However you may find you cannot proceed without entering a hardware serial number which is still eligible for AppleCare.
    In that event you will need to phone them directly, using the Apple Online Store number given at the bottom of this page. The first person you speak to may tell you to do it from the iCloud website but this is not possible. Politely insist on escalating the issue to a more senior person and eventually you should be able to get through to someone who can deal with this (you may have to wait for them to call you back) - you will be asked security questions and for part of your credit card number to identify yourself.
    If it is more than 15 days since you purchased the storage you cannot cancel it for a refund; you can downgrade your plan as from your next renewal date. Please see
    http://help.apple.com/icloud/#mm12eecb08e7

  • HT4847 How do i cancel my extra storage plan?

    How do i cancel my extra storage plan?

    You can cancel an annual iCloud storage upgrade but only within 15 days of buying:
    You may be able to do this using http://expresslane.apple.com -  click 'See all products and services',  then 'More Products and Services, then 'iCloud', 'Account and setup' then 'This topic is not listed'. Explain the situation in the box provided and wait for a response - include a phone number. However you may find you cannot proceed without entering a hardware serial number which is still eligible for AppleCare.
    In that event you will need to phone them directly, using the Apple Online Store number given at the bottom of this page. The first person you speak to may tell you to do it from the iCloud website but this is not possible. Politely insist on escalating the issue to a more senior person and eventually you should be able to get through to someone who can deal with this (you may have to wait for them to call you back) - you will be asked security questions and for part of your credit card number to identify yourself.
    If it is more than 15 but less than 45 days you may be able to get a partial refund by the same method.
    If it is more than 45 days since you purchased the storage you cannot cancel it for a refund; you can downgrade your plan as from your next renewal date.
    If you have purchased storage under the new monthly plan you can cancel that as from the next month.
    For details of downgrading under either plan please see:
    iCloud storage upgrades and downgrades

  • HT201318 How do I cancel my icloud storage plan

    I\My acknowledgement says I can cancel within a certain time period, but I can find nothing on my Systme preferences to do so immediately or on the website.

    You can cancel an iCloud storage upgrade but only within 15 days of buying:
    Apple have made this as difficult as possible. However two posters have managed to achieve this. Elizellen was able to use Express Lane to get a refund:
    https://discussions.apple.com/message/19323996#19323996
    However if you use Express Lane may find you cannot proceed without entering a hardware serial number which is still eligible for AppleCare.  julia22 managed to find a way round that by phoning them - please see this post:
    https://discussions.apple.com/message/16968425#16968425
    it gives the USA number - if you don't live there you will have to find an equivalent number from the 'Contact Us' link at bottom right of this page.
    Poster 'CCrefund' has posted a method applicable to users in the UK: https://discussions.apple.com/message/21002309#21002309
    If it is more than 15 days since you purchased the storage you cannot cancel it for a refund; you can downgrade your plan as from your next renewal date. Please see
    http://help.apple.com/icloud/#mmd602084a
    and expand 'Downgrade your storage for the next plan year'.

  • HT4847 How do I cancel my iCloud upgrade immediately? All I get is to to the iCloud support website and then I can't find out what I need to do.

    I want to cancel the iCloud upgrade that was charged to my credit card. This website is not very helpful and this is where I was told to go. I can't believe there is no phone number to be able to call. Anyone know what I need to do. I only have a few days to do this.

    You can cancel an iCloud storage upgrade within 15 days of buying: however Apple have made this as difficult as possible. If you use Express Lane you cannot proceed without entering a hardware serial number which is still eligible for AppleCare. Poster julia22 managed to find a way round it - please see this post:
    https://discussions.apple.com/message/16968425#16968425
    it gives the USA number - if you don't live there you will have to find an equivalent number from the 'Contact Us' link at bottom right of this page.

  • HT4847 how do i cancel my icloud upgrade?

    How do I cancel my icloud upgrade and receive a refund since it's within the 15 day time period?

    Try calling 1-800-MYAPPLE.

  • HT4847 how do I cancel my Icloud extra storage purchased in error ?

    How do I cancel my  I Cloud extra storage purchased in error?

    I have called Apple before, I have gone into the Apple Store before, I have done an online chat line support conversation before ... and ... I have been on Apple's forum for users, before and now.
    I don't see any shortage or deficiency in the way Apple provides customer support.

  • How do I cancel my iCloud storage upgrade?

    I upgraded my iCloud storage but no longer need it. How do I cancel It?

    See:iCloud: Cancel your storage upgrade

  • HT4847 how do I reduce my icloud storage

    I do not need more than the free storage. How do I reduce it to 5gb

    Welcome to the Apple Support Communities
    If you want to downgrade the iCloud storage inmediately, contact with iCloud support > http://www.apple.com/support/icloud/contact
    If you want to downgrade the iCloud storage just before the next pay, see "Downgrade your storage for the next plan year" > http://support.apple.com/kb/ph2615

  • HT201318 How do I cancel my iCloud storage upgrade that was made by mistake?

    I somehow upgraded my iCloud storage to the 50GB tier.  It was a mistake and I want to revert back to my former plan.  It states I have 15 days for a full refund but I cannot find where I would make that request. 

    Try doing this: https://discussions.apple.com/message/16968425#16968425.

  • How can I cancel an icloud storage plan that was unauthorized?  I was charged and received a receipt.  I never bought an upgrade!

    I need to know how to cancel and be refunded $100.00 for an unauthorized purchase for 50gb storage plan.  I never authorized purchase.  No one was on ipad all day yesterday until late evening and itunes or app store or storage upgade was never engaged.  Please can someone help me????

    Welcome to Apple Support Communities
    Contact with iCloud support > http://www.apple.com/support/icloud/contact
    Also, change the Apple ID password > http://appleid.apple.com Log in with your Apple ID and choose Password & Security

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