HT4847 How do I find my upgraded icloud storage?

I bought extra storage a month or so ago for the price of about $99, but I can not access it or link it to my iphone.

Are you saying that you are signed into your account but you don't see the extra storage reflected in Settings>iCloud>Storage & Backup?  If so, try contacting the Apple online store at the number shown at the bottom of this page and have them confim that the purchase when through, and if so, ask them why you have received what you paid for.

Similar Messages

  • HT4847 How to get a refund on icloud storage purchase?

    Hi there - last night I purchased an upgrade on my icloud storage. I have since decided I don't this and would like to cancel. I believe I have 15 days to do this but don't know how. Does anyone know? thanks : )

    You can cancel an iCloud storage upgrade but only within 15 days of buying:
    Apple seem to have made this as difficult as possible. You may be able to do this using http://expresslane.apple.com - Click on 'More products and services', then 'iCloud', 'Account and setup' then 'This topic is not listed'. Explain the situation in the box provided and wait for a response - include a phone number. However you may find you cannot proceed without entering a hardware serial number which is still eligible for AppleCare.
    In that event you will need to phone them directly, using the Apple Online Store number given at the bottom of this page. The first person you speak to may tell you to do it from the iCloud website but this is not possible. Politely insist on escalating the issue to a more senior person and eventually you should be able to get through to someone who can deal with this (you may have to wait for them to call you back) - you will be asked security questions and for part of your credit card number to identify yourself.
    Just for information, if it is more than 15 days since you purchased the storage you cannot cancel it for a refund; you can downgrade your plan as from your next renewal date. Please see
    http://help.apple.com/icloud/#mmd602084a
    and expand 'Downgrade your storage for the next plan year'.

  • I have an older I Mac operating system 10.6.8 and want to upgrade.  I've been told that the only upgrade available for my machine is 10.7.5.  On what website can I find this upgrade or how do I find this upgrade on the Apple website?

    I have an older I Mac operating system 10.6.8 and want to upgrade.  I've been told that the only upgrade available for my machine is 10.7.5.  On what website can I find this upgrade or how do I find this upgrade on the Apple website?

    Choose About this Mac from the Apple menu, check if the computer has at least a Xeon or Core 2 Duo(not Core Duo) CPU and 2GB of RAM, and if it does, click here and order a download code for Lion 10.7.
    Back up your data and check your applications for compatibility before upgrading. In particular, Mac OS X 10.7 and newer don't support PowerPC programs such as versions of Microsoft Office prior to 2008.
    (116475)

  • How can I find out the iCloud ID which is registered with my iPhone?

    How can I find out the iCloud ID which is registered with my iPhone? I dont know which ID is actually registered with my phone Please help me

    Someone logged into iCloud with his ID maybe my friend or someone but if I get the email info then I can tell him to remove the lock. The ID is started with s*****@hotmail.com. I already asked few of my friends whos name started with s but still didnt find the right one What can I do now?

  • How do i find out my icloud id don't remember it

    how do i find out my icloud id don't remember it

    Go to http://appleid.apple.com and click 'Find your Apple ID'.

  • How can I REALLY downgrade my iCloud storage?  HELP!

    How can I REALLY downgrade my iCloud storage?  Apple is trying to scam ppl out of $$. They will NOT allow you to downgrade per their instructions.  It ALWAYS says the iCloud manager is not available, try later.  Here is what my email says:
    This is a reminder that on 03/03/2015 you will be charged $10.99 for your 20 GB storage plan using your Visa •••• (deleted). If you do not wish to be charged, you can cancel by downgrading to the free storage plan from your iOS device, Mac or PC.
    The iCloud Team
    I'm so disappointed that all my products are currently Apple and now I down't trust them as far as I can throw them.  There is already a class action suit in Florida for the icon taking up 23% of users' available space, now they are trying to charge me $$ yearly when I do NOT need the space?  Shame, Apple.. Steve Jobs must be rolling in his grave about your unethical business practices... This does NOT work:
    You can also cancel or downgrade your storage plan at any time. For a full refund, contact iCloud Supportwithin 15 days of an upgrade or within 45 days after a yearly payment. Partial refunds are available where required by law. Learn more about iCloud storage plans or get help using Cloud storage.
    No... the "done" button will not light up, and it says the iCloud manager is "not available at this time.  Try again later."  This is a known problem... fix it.
    <Edited By Host>

    Thank you Roger!  Going into my iTunes at least allowed me to delete my credit card info so they can't charge it.  In the meantime, after 2 calls I finally got connected to a Senior Advisor from Apple who was able to manually go into my account and remove the automatic charge to my credit card.  After sharing my screen, she was able to see the issue many others are having being unable to downgrade.  There is a bug in the system that tells you the manage storage is "unavailable at this time".  She followed me through several of these threads and realized it is actually an issue.  She took all the relevant information and will submit a bug fix request.  She even admitted that goal and apple were having an issue syncing to the correct time zone at that there was no know fix at this time.  While frustrating, the honesty was refreshing.
    Thank you SO much for you quick response on this!  My apologies for my tone; this was my first time using this forum.  I went through Apple support and didn't realize that there are no Apple employees on here.  I was on the line with someone from customer service that wasn't as helpful at the time and was very frustrated..
    Thanks again for your help!  To all others having this problem, keep calling Apple tech support until you get a Senior Advisor - they will help!!  The advisor even told me to tell people to call in and that they need to manually downgrade on their end until they get this issue resolved.

  • Can i upgrade icloud storage for secondary account?

    My secondary account is used mostly for email.  I deleted a ton of them but somehow am still voer the 5GB limit.
    I'm willing to pay the $100 upgrade to get rid of the hassle, but is theere a way to upgrade icloud storage for your secondary account?

    You would probably have to temporarily make the secondary account the primary account to upgrade it.  To do this, go to System Preferences>Mail,Contacts,Calendars...delete the secondary account, then go to System Preferences>iCloud, sign out of your primary account and choose Delete at all of the prompts (your data will still be in iCloud), then sign back in with your secondary account ID and upgrade the storage.
    After upgrading the secondary account storage, reverse the procedure to assign the primary and secondary accounts back the way they were.

  • How can I add my previous icloud storage from my old iTunes ID to my new icloud  account

    how can I add my previous icloud storage from my old iTunes ID to my new icloud  account,

    "So, is it possible to sync/merge/move/share those purchased apps from the old apple-ID to a new apple-ID?"
    No.
    Sorry.
    Apps will always be tied to the account from which they were purchased, and will always have to be updated using that account.

  • HT204053 How Do I Pay For More ICloud Storage with my Itunes Account.

    How Do I Pay For More ICloud Storage with my ITunes Account Balance?

    You can refer to this article for help.
    iCloud: Purchasing iCloud Storage and Billing

  • Can I upgrade iCloud storage using iTunes cards for payment?

    I have chosen not to use my credit card in conjunction with my AppleID, so I purchase all of my apps and media using iTunes cards.  Can I pay for upgraded iCloud storage using iTunes credits?  I would prefer to pay one year at a time using those credits, but if it needs to be monthly, that would be fine as well.  I just want to use the iTunes cards instead of a credit card for the payment.

    Thank you.  So to clarify, if I put a credit card on file for this AppleID, but I have plenty of iTunes credit to cover the monthly cost, then the monthly fee will be pulled from iTunes credits instead of my credit card.  Is that correct? 
    It sounds like the credit card is required in order to provide a backup payment option if the iTunes credits are all used up.  Is that also correct?
    You're awesome!! Thanks for the help.

  • HT201318 I entered credit card information to upgrade iCloud storage and my account has seven charges pending on my account, why

    I entered my credit card information to upgrade iCloud storage and my credit account now has seven pending charges, Why?

    This is a user-to-user support forum. You may want to report the problem using the following link: https://www.apple.com/emea/support/itunes/contact.html

  • How do shared photo streams affect iCloud storage?  Do they last forever or are the still subject to the 1000 photo/30 day rule?

    How do shared photo streams affect iCloud storage?  Do they last forever or are the still subject to the 1000 photo/30 day rule?

    Stay forever and don't count towards your iCloud storage use.

  • How can I "clean out" my iCloud storage on my iPad?

    Lately I have been getting messages saying that I con't have enough space in my iCloud storage to backup my iPad and lately my iPad has been acting up and going really slow, freezing, and closing out apps. How do I "clean out" my iCloud storage so that I will have enough room? I saw an option to delete the backup, but I don't want to do that because that deletes everything...right? And I need a lot of those apps backed up. What should I do?

    Settings>General>Usage>iCloud>Manage Storage

  • Upgraded iCloud storage not showing the upgrade?

    Using iPhone 5s &amp; new iPad Air.... Upgraded iCloud storage &amp; it hasn't updated on either devices! Is there Anyway to see if you received my request &amp; payment so I don't duplicate it?

    Contact the Apple online store for your country (1-800-MY-APPLE in the U.S. and Canada).  They should be able to verify that your upgrade purchase went through.

  • When I try to upgrade icloud storage I get an "unknown error" message. I can't install the software upgrade or back up my phone. HELP!

    Need help with icloud storage

    Not sure if you are trying to upgrade iCloud storage to make more room for the upgrade, but that won't help you. If you do not have enough room on your device for the upgrade, then you have to delete some things off of your device. You can also try to do the upgrade via iTunes on the computer you sync with. A direct upgrade does not require as much memory as a Wifi upgrade.
    Upgrading iCloud storage only provides more storage for your backups and for your iCloud sync'd items like messages, contacts, etc.
    Until the iCloud Drive is fully functional, iCloud will not help you to increase the memory capacity of your device.
    And, right now, the iCloud servers may just be overloaded with activity.
    Cheers,
    GB

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