HT4847 How to get a refund on icloud storage purchase?

Hi there - last night I purchased an upgrade on my icloud storage. I have since decided I don't this and would like to cancel. I believe I have 15 days to do this but don't know how. Does anyone know? thanks : )

You can cancel an iCloud storage upgrade but only within 15 days of buying:
Apple seem to have made this as difficult as possible. You may be able to do this using http://expresslane.apple.com - Click on 'More products and services', then 'iCloud', 'Account and setup' then 'This topic is not listed'. Explain the situation in the box provided and wait for a response - include a phone number. However you may find you cannot proceed without entering a hardware serial number which is still eligible for AppleCare.
In that event you will need to phone them directly, using the Apple Online Store number given at the bottom of this page. The first person you speak to may tell you to do it from the iCloud website but this is not possible. Politely insist on escalating the issue to a more senior person and eventually you should be able to get through to someone who can deal with this (you may have to wait for them to call you back) - you will be asked security questions and for part of your credit card number to identify yourself.
Just for information, if it is more than 15 days since you purchased the storage you cannot cancel it for a refund; you can downgrade your plan as from your next renewal date. Please see
http://help.apple.com/icloud/#mmd602084a
and expand 'Downgrade your storage for the next plan year'.

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HT201318 How can I get a refund on iCloud storage purchase please

How can I get a refund on iCloud storage purchase please

In the UK click on this link:
HT4874 iCloud Storage Upgrade refund
You only have 15 days from purchasing ICloud storage upgrade to cancel
and get a refund. Trying to find out how, could take you longer than 15 days.

HT201318 how to get a refund for icloud storage

I purchased icloud storage I do not now need and it said I can get a refund within 14 days, but does not say how.
Does anyone know how please?

I have just done this and it works. Dial 1-800-275-2273, this is a US number so if calling from the UK, use Planet Talk to get this at 0.5p per minute. Go through the voice recognition program. You will finally be put through to a representative who will ask you various security questions, Apple ID, home address, last four numbers of credit card etc. The refund, which is refundable within 15 days of purchase, is done within minutes. A bit of a performance to get through, but once you do, its an easy process. This is probably too late now, but maybe be useful for next time.

HT201318 How do I get a refund for iCloud storage upgrade

How do I get a refund for iCloud storage upgrade? I just purchased the icloud storage today but do not need it. It says you can get a refund within 15 days but I can't seem to find a number to get refund.

See Roger Wilmut1's post here: https://discussions.apple.com/thread/4491639?tstart=0.

HT201318 How do I get a refund for iCloud storage (downgrading) ?

Hi there, saw my annual iCloud storage billed yesterday and went to downgrade and get a refund. Couldn't find any links(s) that spoke clearly and concisely on how to get a refund. My iPhone says to contact support for a full refund within 45 days. Used iTunes and "reported a problem" with the storage purchase but was routed to the wrong customer support team who then suggested I seek support through iCloud. Well there's lots of topics and associated links - none for a simple refund. Any help (preferably a working link that takes me right to the correct form screen to submit my iCloud storage refund request) is greatly appreciated.
Cheers!
A_SilverDiva

Contact AppleCare support at 800-694-7466, and tell them you want to get your icloud storage fee refunded. The Advisors should be able to help with that.

How to get a refund of In-App Purchase in iPad?

My son was playing around with my iPad and accidentally purchased the Color and Mixer tool in Paper by FiftyThree application on my iPad.
I can get a refund for any APP purchased through the App Store from my iTunes Purchase History, but, when I click 'Report A Problem' on the 'Paper by FiftyThree, Color', it direct me to a link to the iTunes Support page.
How can I get my refund, each costs $1.99 which is important for me.

Apple's policy states that, "all sales are final" > iTUNES STORE - MAC APP STORE TERMS AND CONDITIONS
But, if you are having issues with the app, you can at least ask for a refund.
Use the email form here > Apple - Support - Mac App Store - Contact Support

HT201318 How do I get a refund for ICloud storage I purchased?

I purchased additional iCloud storage a couple of days ago by mistake. How do I get a refund?

Refund:
If in the US, follow the link below (you must request a refund within 15 days) -
https://discussions.apple.com/message/16968425#16968425
it gives the USA phone number - if you don't live there you will have to find an equivalent number from the 'Contact Us' link at bottom right of this page.
Keeping current plan, but downgrading when it ends:
Settings>icloud>Storage & Backup>Change Storage Plan. Look at downgrade options. There you can choose the plan you want when the current one ends.

How to get a refund from iCloud? I didn't need it. I was trying to fix another problem I had. Ever time I tried to contact you I hit lots of roadblocks. I had to just give up.

I don't need more iCloud storage. My order email, I could not find a order number.
Apple ID:
Date of Purchase:     October 19, 2013
Next Payment:     October 19, 2014
Payment Method:     Visa •••• •••• •••• 0795
Item:     10 GB storage plan, billed annually     $20.00
Subtotal:     $20.00
Tax:     $0.00
Total:     $20.00
The iCloud Team
Thank you. Mary
<E-mail Edited by Host>

For a refund, contact the Apple online store for your country (1-800-MYAPPLE in the U.S. and Canada).

TS4009 Can I get a refund on icloud storage fees?

I recently upgraded my storage on iCloud, only to find that I really didn't need that much storage. Now I have downgraded, but I don't want to wait until next year to downgrade, I would like to do so NOW and get a refund (even if it is prorated). How do I do that?

If in the US, follow the link below (you must request a refund within 15 days) -
https://discussions.apple.com/message/16968425#16968425
it gives the USA phone number - if you don't live there you will have to find an equivalent number from the 'Contact Us' link at bottom right of this page.

TS1702 How to get a refund on an app purchased by mistake.(iPhone version not iPad )

Hi
I've just purchased an app (Justin tv) and download the wrong version I wanted the HD iPad version but downloaded the iPhone version buy mistake. Dose any one know how I can get a refund so I can download the correct version.
Thanks

Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

How to get a refund for app store purchases after 90 days

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many thanks.

Click Contact Us at the bottom of this page and contact iTunes support and ask.
In general, all sales are final.

HT4847 How do I find my upgraded icloud storage?

I bought extra storage a month or so ago for the price of about $99, but I can not access it or link it to my iphone.

Are you saying that you are signed into your account but you don't see the extra storage reflected in Settings>iCloud>Storage & Backup? If so, try contacting the Apple online store at the number shown at the bottom of this page and have them confim that the purchase when through, and if so, ask them why you have received what you paid for.

TS4009 How to get a refund on cloud storage?

Have upgraded by mistake and paid £28 I am within the time frame to get a full refund but cannot find a link to show me how to do so. Please help

Read here: https://discussions.apple.com/message/16968425#16968425.

How to get a refund after in app purchase?

Hi everyone,
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Apple's policy states that, "all sales are final" > iTUNES STORE - MAC APP STORE TERMS AND CONDITIONS
But, if you are having issues with the app, you can at least ask for a refund.
Use the email form here > Apple - Support - Mac App Store - Contact Support

Has anyone else spent 4 hours trying to figure out how to get a refund for extra iCloud storage you accidentally purchased?

Has anyone figured out how to actually get a refund for iCloud extra storage? I accidentally purchased too much extra storage. The supports site says "Cancel storage not needed" within 15 days. But there is no instructions on HOW to do that. I have searched for hours for instructions. I did Express Lane Case #s only to have Apple Support "close" these cases with a "resolution" that they told me to visit their support sites. I am in a loop! I have had 3 Case numbers for this with no one giving me the credit refund. I finally was given a phone number. Been on hold so long my cell dropped the call and had to start over...3 times. Of course, all very nice people who took my phone number in case they need to call me back and then never called me when I lost the call. None of them had the security level for refunds so I had to be sent on to the next person and then the next, all with rediculously long hold times. I finally gave up for the night. Tried to "chat" online, but the only option is to "Chat Later" when I feel like trying again. Again, no explanation on why that is the only option showing (too busy, closed for the night?). Is the ploy here for me to realize I already spent more hours of my time than the cost of the error and I'll eventually give up? On this site I did see someone post a refund resolution for MobileMe. Those instructions are not working for iCloud storage canceling. There was no "choice" to click for canceling that I saw.

I did get this resolved the next day. So the solution is to not try to resolve this in the evening, the were understaffed. I called the next day during business hours and had the opposite experience. I got in and was only on hold 5 min. Again the first support person could not give refunds and I was passed on to her supervisor, but again the hold time was reasonable. This person was very easy to work with and she took care of the issue. I explained that it was not completely clear that the cloud is not meant to be backup for all your pc files, thus the reason for so many cancelations once we get it and find out what it cannot store. The online support sites could do a better job telling you that refunds require phone calls (during days hours).

HT4847 How to get a refund on icloud storage purchase?

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