HT4847 I bought 15g of cloud space and when I changed my password it went down to 5g and says I need to purchase more how can I recover my lost backups I stll have more gigs on my old password

I bought 15g of cloud space and when I changed my password it went down to 5 g and I lost my backup how can I restore my old backup without buying more space because I had enough space with my old password

When you say you changed you password - was this for the same Apple ID, or did you just log into icloud using a different Apple ID and password? If it was a different ID, then you are now connected to a different account, hence that is why you went back to 5 GB.

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Drrhythm2 wrote:
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I was still typing my first post while you had already responded.
Maybe I am taking your last post the wrong way but reread your post. If I am taking it the wrong way - please accept my apology in advance.
lisaadele123 wrote:
I get my emails sent to my Ipad 1 and when I try to open the excel files, they come up in a sort of word doc. how can I get them to come over on excel
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Where do you state that you need to edit them?
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Basically I said the same thing as Julian and I thought that maybe if you explained EXACTLY what you were trying to do, it would be helpful.
Sorry for not being a mind reader. Your second post ...
I thought I had already explained, I get excel spreadsheets emailed to me I need to open them, read them, edit them and send them on to another person,
That is not what you asked the first time around.
Message was edited by: Demo

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