HT4847 I had a previous e-mail address associated with my Apple Account. I change this, but Cloud did not update with the change. Now I can't log-in under the old I.D. and when I try to provide a password or get through by providing my BD it says it is
For some reason when trying to get ito Cloud, I can't get into my previous e-mail address to make changes, which I must do to delete it. Cloud does not recognize my old password and the system does not seem to associate my BD with it. I knowlonger have the old e-mail address associated with Cloud.
I have a new e-mail associate with my Apple account and a new password. The problem is trying to get Cloud to recognize my new I.D.
You have to delete the old account, provide the password for the old ID when prompted to turn off Find My iPhone, then sign back in with the ID you wish to use. If you don't know the password for your old ID, or if it isn't accepted, go to https//appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID. Tap edit next to the primary email account, tap Edit, change it back to your old email address and save the change. Then edit the name of the account to change it back to your old email address. You can now use your current password to turn off Find My iPhone on your device, even though it prompts you for the password for your old account ID. Then go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud). Next, go back to https//appleid.apple.com and change your primary email address and iCloud ID name back to the way it was. Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.
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I cannot get into the itunes store, was recommended to uninstall, then download again, i done this but quicktime did not install with it, so i downloaded seperately, but still not working, what can i do to fix this?, Thank you
details please
What version of iPHoto did you previpusly have? Have you run the ujpdater (in the applications folder ==> utilities double click on it and execute it - then launch iPhoto to finish the upgrade
And as always you should have a current backup of yoru iPhoto lbrary before upgrading
LN -
I changed my email address for my apple id but icloud still has old email adress and when I try to signout so I can sign in with new address it asks for password and then says invalid so I cannot delete the account to sign in with the new one! Please help
OK...now I appear to 'progressed' I changed my email address back to original on Apple id and then was able to delete icloud account. Apparently I couldnt do it as it kept requesting password when I entered passsword ( both old and new one, it wouldnt accept it as it had my old email address in ) It didnt do that on ios6 . Anyway I deleted account, but now I tried to login in with my new id/password and it says unable as already in use!!! More help needed please! Its a nightmare!!
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Hi, I'm an ipod newbie, and unsure of what product i have-i believe it's an ipod nano, but can't seem to find any info on itunes that will identify my product.
how do i move ipod nano music to a new Windows 7 computer? My old computer died and when i try to sync to itunes on my new Windows computer, it says it will erase what's on the ipod. I can't seem to de-authorize the old computer (it's been recycled). Does this mean I have to start all over and read in my CD's into itunes? seems very inflexible/inelegant...
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and when i try to Re-install itunes i get a message from itunes ERROR 7 (windows error 1114), now how do i sort this out ???
Hey deepakmenonfrompune,
Thanks for the question. I understand that you are experiencing issues with iTunes for Windows. The following resource may help to resolve your issue:
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
Some Windows customers may experience installation issues while trying to install or open iTunes 11.1.4.
Symptoms may include:
"The program can't start because MSVCR80.dll is missing from your computer"
"iTunes was not installed correctly. Please reinstall iTunes. Error 7 (Windows Error 126)”
"Runtime Error: R6034 - An application has made an attempt to load the C runtime library incorrectly"
"Entry point not found: videoTracks@QTMovie@@QBE?AV?$Vector@V?$RefPtr@VQTTrack@@@***@@$0A@VCrashOnOverf low@@***@@XZ could not be located in the dynamic link library C:\Program Files(x86)\Common Files\Apple\Apple Application Support\WebKit.dll”
Resolution
Follow these steps to resolve the issue:
Check for .dll files
1. Go to C:\Program Files (x86)\iTunes and C:\Program Files\iTunes and look for .dll files.
2. If you find QTMovie.DLL, or any other .dll files, move them to the desktop.
3. Reboot your computer.
Note: Depending on your operating system, you may only have one of the listed paths.
Uninstall and reinstall iTunes
1. Uninstall iTunes and all of its related components.
2. Reboot your computer. If you can't uninstall a piece of Apple software, try using theMicrosoft Program Install and Uninstall Utility.
3. Re-download and reinstall iTunes 11.1.4.
Thanks,
Matt M. -
I am using a PC and when I try to download an ebook, I get a pop up prompt with the message `Error! Check Activation` - how to resolve this so I can download and view the ebook, thank you
Hi Ablondel24,
I understand that you are getting a 404 message when you access a website from a Mac, not a PC.
First check the cache for the site:
Reload the webpage while bypassing the cache using '''one''' of the following steps:
*Hold down the ''Shift'' key and click the ''Reload'' button with a left click.
OR
*Press ''Command'' + ''Shift'' + ''R'' (Mac)
Second try to [[Delete cookies to remove the information websites have stored on your computer]]
Let us know if this solves the issues you are having. -
I have a MAC and when I try to use Adobe Reader, I get a pop up telling me to lauch ADobe Reader and accept the end user license agreement, but when I do that, there is no agreement to acknowledge. What should I do?
I have the same problem as Pam101. I am on OS X 10.9 and Safari 7 (actually on 2 iMacs). The one iMac is fine but the other with the same versions and settings Adobe Reader will not work. What happens is the Adobe Reader icon appears on the dock, bounces once and that's it. When trying to open a .pdf file from a website a new tab is opened on Safari, the background is black and there is a pop up message (black test on a white background) that reads: "Adobe PDF Before proceeding you must first launch Adobe Acrobat and accept the End User License Agreement." This is all very well but if Adobe Reader will not launch how on earth is it possible to accept the End User License Agreement terms? Very, very annoying, especially since it all works just fine if I launch a .pdf file from a website using Chrome. What is going on here and who do I talk to in order to fix this problem - Apple or Adobe?
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I registered my iTunes gift card on my friend's computer and when I try to purchase on iPod, I get an error. It says, "your card has expired. To download from the store, you must update your payment information. Your account has been accessed from a new computer or device, and you must verify your payment information before you can make purchases.
Click here and request assistance. That message means to contact the iTunes Store staff and not to post in these boards.
(98631) -
HI.
I am having trouble authorising my Mac Air to my Itunes account. I found a discussion explaining how to go go into 'Terminal', then adding a command. I have followed all those appropriate steps and when I try to enter my 'Password' when asked, my keyboard doesn't work. No key press can be activated at all when trying to enter my password in 'Terminal. And I am in the 'Administrator' user. Can anybody offer any suggestions?? taDoes the command that you're trying to enter in Terminal begin with the word 'sudo'?
If so, your keyboard is working fine. When you type your password after a sudo command, nothing is echoed to the screen for security reasons (not even the * that are normally registered in other user interfaces). However, the program is registering what you type.
Just type your password and press 'return' and the command will be executed (so long as you type it correctly; if you don't, you'll get an error message). -
I have been streaming videos and music from my phone and iPad. I just got a new MacBookPro and when I try to stream from it, I get the mirror image, but no sound. ????
Hi Avonbikerider,
If you are only having the audio issue when Airplay Mirroring from your MacBook Pro, you may find this forum discussion helpful:
Apple Support Communities: No Audio when Airplay Mirroring from Mac to Apple TV
https://discussions.apple.com/thread/4167956
Regards,
- Brenden -
When my iPod Touch is connected to my Mac, and I select Update to update the software of my iPod Touch, I get a message saying that my iTunes software is current, but it will not update my iPod Touch software. Is there a bug in the iPod program?
If you have the first gen ipod touch as your information shows, then you would have to buy a software update:
Purchasing iOS 3.1 Software Update for iPod touch (1st generation) -
I down loaded the update for 4 and when I get to the end where is you click finish, it tells me to close firefox, but I do not have it open. Now I can not get in to Firefox at all. PLEASE Help.
You can get Firefox 3.6 from http://www.mozilla.com/en-US/firefox/all-older.html
You should still have your profile folder, so when you install 3. you will get your bookmarks and other user data back.
There is a third party version of Firefox that runs on OS X 10.4/10.5 and PPC Macs, for details see http://www.floodgap.com/software/tenfourfox -
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Thanks John. I have tried solutions 1 to 3 from (-http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.h tml) and they do not work. So I presume that all I can do is to remove all 25 CC applications and start again!
Incidently, ( http://www.adobe.com/downloads/updates/ ) does not list Adobe Camera Raw 8.4 as an update even though Adobe have announced that it is available (http://blogs.adobe.com/lightroomjournal/2014/04/camera-raw-8-4-and-dng-converter-8-4-now-a vailable.html). The same applies for Adobe Premiere Pro 7.2.2 (http://blogs.adobe.com/premierepro/2014/04/premiere-pro-cc-7-2-2.html). If they are not available this would explain why I cannot download them but I am very suprised that Adobe didn't mention this when I contacted them.
Anyway thanks again -
HT1409 I have done this but it does not work with one of my albums and I dont know why??
I have done this but it does not work with one of my albums and I dont know why??
That would be it. Sometimes you can tweak the album & artist names enough for iTunes to download matching art from the store, or you could add a bonus track featuring 1 second of silence and attach artwork to that, or you could convert the files to Apple Lossless.
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Read this
http://support.apple.com/kb/HT1808?viewlocale=en_US
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