HT4847 I had a previous e-mail address associated with my Apple Account.  I change this, but Cloud did not update with the change.  Now I can't log-in under the old I.D. and when I try to provide a password or get through by providing my BD it says it is

For some reason when trying to get ito Cloud, I can't get into my previous e-mail address to make changes, which I must do to delete it.  Cloud does not recognize my old password and the system does not seem to associate my BD with it.  I knowlonger have the old e-mail address associated with Cloud.
I have a new e-mail associate with my Apple account and a new password.  The problem is trying to get Cloud to recognize my new I.D. 

You have to delete the old account, provide the password for the old ID when prompted to turn off Find My iPhone, then sign back in with the ID you wish to use.  If you don't know the password for your old ID, or if it isn't accepted, go to https//appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID.  Tap edit next to the primary email account, tap Edit, change it back to your old email address and save the change.  Then edit the name of the account to change it back to your old email address.  You can now use your current password to turn off Find My iPhone on your device, even though it prompts you for the password for your old account ID. Then go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud).  Next, go back to https//appleid.apple.com and change your primary email address and iCloud ID name back to the way it was.  Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.

Similar Messages

Maybe you are looking for