HT4847 iCloud storage plan that I bought last month is gone when my Apple ID has been changed

I just bought iCloud storage 20GB by using my the old Apple ID and then I just swapt my Apple ID from the old to the new one so my iCloud storage is gone.

Welcome to the Apple Community.
When your account becomes disabled, Apple provides the following recommendation:
"This message means that someone tried and failed to sign in to your account multiple times. The Apple ID system disables the account to prevent unauthorized people from gaining access to your information. You need to reset your password, following the instructions at the Apple ID website".
Visit iForgot.com and follow the instructions there.
In order to change your Apple ID or password for your iCloud account on your iOS device, you need to delete the account from your iOS device first, then add it back using your updated details. (Settings > iCloud, scroll down and hit "Delete Account")
Providing you are simply updating your existing details and not changing to another account, when you delete your account, all the data that is synced with iCloud will also be deleted from the device (but not from iCloud), but will be synced back to your device when you login again.
In order to change your Apple ID or password for your iCloud account on your computer, you need to sign out of the account from your computer first, then sign back in using your updated details. (System Preferences > iCloud, click the sign out button)
In order to change your Apple ID or password for your iTunes account on your iOS device, you need to sign out from your iOS device first, then sign back in using your updated details. (Settings > store, scroll down and tap your ID)
If that doesn't help you might try contacting Apple through iTunes Store Support

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How do I change icloud email when my apple ID has been updated to new email? Because of the update on apple ID, when I try to delete icloud account I have to put in the password, and it says username or password is invalid (because no longer apple ID).

How do I change icloud email when my apple ID has been updated to new email? When I try to delete icloud account (in settings-icloud-delete account) I have to put in the password for the apple ID of my old email address, which is no longer my apple ID, and it says username or password is invalid (I'm guessing because that is no longer my apple ID).

You will wait for the rest of your life. You need to fix it; no one else will. To turn off "Find my iPhone" and its associated Activation Lock you need the Apple ID and password that were used to turn it on. If you know the Apple ID you can contact Apple Account Security and have them reset the password (after you prove you are the rightful owner of that Apple ID). see: http://support.apple.com/kb/HT5699.
If you don't know the Apple ID the phone is permanently unusable.

HT4847 iCloud Storage Plans

Even though I have purchased 55GB iCloud storage plan and I have stored more than 13 GB on it, recently I can not store any more with a message stating that I have exceeded my free storage plan of 5GB!! My 50 GB storage plan is valid till April 2013.

If System Preferences>iCloud shows you as having the expected amount of usage you can just ignore the email. A lot of people have received similar ones when there isn't in fact an issue.

How can I cancel an icloud storage plan that was unauthorized? I was charged and received a receipt. I never bought an upgrade!

I need to know how to cancel and be refunded $100.00 for an unauthorized purchase for 50gb storage plan. I never authorized purchase. No one was on ipad all day yesterday until late evening and itunes or app store or storage upgade was never engaged. Please can someone help me????

Welcome to Apple Support Communities
Contact with iCloud support > http://www.apple.com/support/icloud/contact
Also, change the Apple ID password > http://appleid.apple.com Log in with your Apple ID and choose Password & Security

My Apple ID has been changed in iTunes but cannot get it changed on settings for iCloud, how do I get it changed in order to access my iCloud account?

I had to change my Apple ID because the email address that I had was hacked into. My iTunes works but when I updated my phone with the most recent software update the Apple ID for my iCloud reverted back to my old email and will not let me change it to access my iCloud. Also my contact info has been randomly deleting tonight as well.

Manage My Apple ID

HT4623 i am trying to download ios7 but some how its showing error. i m trying to download on my iPad mini that i bought last month

has anyone had the same problem

The servers are overloaded. There are a hundred million people all trying to download iOS 7 at one time. Try again later

The Apple ID has been changed on my iPad but the apps won't update with the new id and password, including the apps that came with the iPad so I can't delete and reinstall with new Apple ID

What do you do if you have bought a used iPad and the apps won't update without the original id and password. Can't delete the apps that come with the iPad and reinstall them so what do I do?

Correct. An app can only be updated under the Apple ID that was used to orginally acquire the app. If that is a problem you can delete the app and download again under the new userid. If you paid for the app you will have to pay again. Your old Apple ID does not go away so there is no reason to not use it to download the apps.
You cannot delete the apps that came with IOS. If you want to "hide" the apps simply put the apps into an application folder by dragging one app onto another. You can do this to all the IOS apps.

I need to enable my password to make purchases from I tunes. It was disabled because I entered it incorrectly too many times.I reset it but that didn't help. The message is "your apple ID has been disabled". Customer support will only help if I pay $29.00

I need to enable my password. It was disabled due to too many wrong entries. I reset it several times and I can log on to my account info but can't make purchases. The message is " your Apple ID has been disabled" Apple support will only help if I pay $29.00. Help!

Hi David , Contact your bank they may have disabled your credit/ debit card because of an unusual amount of small purchaches of APPS , ALBUMS etc....... Has your name been changed if so create a new Apple ID and RELAX. BANKS TREAT THIS AS FRAUD they may need you to confirm you purchased them APPS.
davidfrommohrsville wrote:
I need to enable my password. It was disabled due to too many wrong entries. I reset it several times and I can log on to my account info but can't make purchases. The message is " your Apple ID has been disabled" Apple support will only help if I pay $29.00. Help!
Jack
<Edited by Host>

HT4847 5 days ago received email warning that iCloud storage was almost full & syncing betwn devices would stop when it reached 5GB.Bought 10GB more, to my amazement the storage only a few minutes later is 10.26 out of the 15GB available.How is that possi

5 days ago received email warning that iCloud storage was almost full & syncing betwn devices would stop when it reached 5GB.Bought 10GB more, to my amazement the storage only a few minutes later is 10.26 out of the 15GB available.How is that possible?

My daughter has had her Razr for about 9 months now. About two weeks ago she picked up her phone in the morning on her way to school when she noticed two cracks, both starting at the camera lens. One goes completely to the bottom and the other goes sharply to the side. She has never dropped it and me and my husband went over it with a fine tooth comb. We looked under a magnifying glass and could no find any reason for the glass to crack. Not one ding, scratch or bang. Our daughter really takes good care of her stuff, but we still wanted to make sure before we sent it in for repairs. Well we did and we got a reply from Motorola with a picture of the cracks saying this was customer abuse and that it is not covered under warranty. Even though they did not find any physical damage to back it up. Well I e-mailed them back and told them I did a little research and found pages of people having the same problems. Well I did not hear from them until I received a notice from Fed Ex that they were sending the phone back. NOT FIXED!!! I went to look up why and guess what there is no case open any more for the phone. It has been wiped clean. I put in the RMA # it comes back not found, I put in the ID #, the SN# and all comes back not found. Yet a day earlier all the info was there. I know there is a lot more people like me and all of you, but they just don't want to be bothered so they pay to have it fix, just to have it do it again. Unless they have found the problem and only fixing it on a customer pay only set up. I am furious and will not be recommending this phone to anyone. And to think I was considering this phone for my next up grade! NOT!!!!

HT4847 Why is the "done" button inactive when I try to downgrade my iCloud storage plan to 5GB free? Doesn't work from iOS device or macBook system preferences. I didn't sign up for a $40 plan.

Why is the "done" button inactive when I try to downgrade my iCloud storage plan to 5GB free? Doesn't work from iOS device or macBook system preferences. I didn't sign up for a $40 plan.

I found the solution .,,,
1) click on your current plan and press done your payment details will appear .
2) the first section is your plan and there is a botton "change" click on it
3) it will take you back to the upgrade options
4) press on the downgrade options
5) choose the 5 GB and the done botton will be enabled
6) click on it you'll back to the step number 2 , here read carefully you'll see that your changes will take effect after the current plan expired with the date.

HT4847 How do I put my iPhone stored items into my iCloud storage?i have bought an upgrade but none of my phones stored items have moved to iCloud.i can't download new update from apple. due to not enough and yet iCloud space is empty??please help thanks

How do I put my iPhone stored items into my iCloud storage?i have bought an upgrade but none of my phones stored items have moved to iCloud.i can't download new update from apple. due to not enough and yet iCloud space is empty??please help I don't know what I doing all I know is my phone is iPhone 4 and I can't update it. My phone on contract with t-mobile . Thanks

You can't have content in iCloud without having it on your phone, you will need to look at deleting items from your device that you don't need. Movies and TV shows from iTunes are possibly a good start because they tend to be large and can be redownloaded at a later date.

I can´t donwgrade my icloud storage plan

Hello,
I bought a new storage plan for my phone, but it never worked, I could never back up my phone to my iCloud! And yes I followed all the instructions on your site, like plugging to a source and connecting with the Wi-Fi network. Besides all of this, it remained impossible to complete the back up. So I decided to do it manually in my computer and cancel my iCloud storage plan because of it uselessness, and on top of all the hard time I had, like paying and trying to make that **** back up work, you are now giving me a hard time on downgrading my plan! I demand that it´s downgraded right away! It´s been three months that I am paying something I´m not abble to use and nobody in apple support can find a way to help me!
I beg for someone to help me please!
Thank you

You can cancel an iCloud storage upgrade but only within 15 days of buying:
Apple seem to have made this as difficult as possible. You may be able to do this using http://expresslane.apple.com - click 'See all products and services', then 'More Products and Services, then 'iCloud', 'Account and setup' then 'This topic is not listed'. Explain the situation in the box provided and wait for a response - include a phone number. However you may find you cannot proceed without entering a hardware serial number which is still eligible for AppleCare.
In that event you will need to phone them directly, using the Apple Online Store number given at the bottom of this page. The first person you speak to may tell you to do it from the iCloud website but this is not possible. Politely insist on escalating the issue to a more senior person and eventually you should be able to get through to someone who can deal with this (you may have to wait for them to call you back) - you will be asked security questions and for part of your credit card number to identify yourself.
If it is more than 15 but less than 45 days you may be able to get a partial refund by the same method.
If it is more than 45 days since you purchased the storage you cannot cancel it for a refund; you can downgrade your plan as from your next renewal date. Please see
http://help.apple.com/icloud/#mm12eecb08e7

Can you have one icloud storage plan for multiple devices

hi,
i'm wondering if there is a way of consolidation various icloud storage plans into one.
i only use my free 5gb for my 5s as i back up photos to my mac, however my wife has already upgraded her storage plan for her 5c to the £1/month.
with the new release of backing up your entire photo library on you mac (which im keen to do) im going to need to upgrade my own account as the mac is set up for my apple id.
i currently also pay for itunes match.
im keen to know if there is a way we can use one large back up facility for: my 5s, the mrs's 5c, the mac, with out paying for multiple storage plans.
im guessing the itunes match is stand alone but if i can have one payment for large storage and put everything there that would be ideal, and seem a reasonable request for most families.
any help greatly appreciated
thanks
Scott

Accounts can't be merged.

How can I cancel my iCloud Storage plan?

When I upgraded my iPhone 4 to iOS 5 and it turned into a "brick" I was forced to use iCloud to backup and restore and it kept complaining that I had 5.9 gb which is over the 5.0Gb free storage provided, so I purchased an upgrade - in a dazed and confused state as my iPhone was a "brick" I must have done this twice to recover my iPhone.
Result is that I now have an additional 20Gb Storage Plan.
Nice email saying that I can cancel it within 15 days, but not where or how to do this. I spoke to Apple iPhone support who said its another division, try iTunes support website and I should be able to email and cancel - but not seen any email address.
Tried iCloud Express Lane but they want £20 for an incident ticket which is about what I paid for the 20gb Storage Plan!
Problem overall is that I use an iMac (PPC not Intel) on Mac OS 10.5.8 and although I have upgraded to iTunes 10.5, I am finding that WiFi sync or iCloud do not work unless you are on Mac OS 10.6 (needs Intel) or greater.
So I want to cancel my iCloud storage plan. Please can someone help me.

Taken directly from http://help.apple.com/icloud/index.html#mmd602084a
Do any of the following:
On your iOS device’s Home screen:
Tap Settings > iCloud > Storage & Backup > Buy More Storage.
Tap Downgrade Options, then tap to put a checkmark beside your current plan.
To confirm you want to set up iCloud to renew your current storage plan when the next payment is due, tap Confirm.
On your Mac:
Choose Apple Menu > System Preferences, then click iCloud.
Click Manage, then click Buy More Storage.
Click Downgrade Options, and enter your Apple ID password.
Click to select your current plan (so that a checkmark appears), and then click Done.
On your Windows computer:
Choose Start Menu > Control Panel > “Network and Internet,” then click iCloud.
Click Manage, then click Buy More Storage.
Click Downgrade Options, and enter your Apple ID password.
Click to select your current plan (so that a checkmark appears), and then click Done.

Is there a way to share icloud storage plan with family members?

I have set-up my icloud storage plan to 200G and i want to share the plan with my husband that only has the default, can i do that? I already have family sharing of photos, apps, etc.. but i want to share storage space. Thanks in advance.

Sorry, but iCloud Storage is tied directly to the iCloud ID that it is linked to, and only to that ID.
Sorry
GB

HT4847 iCloud storage plan that I bought last month is gone when my Apple ID has been changed

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