HT4847 my iphone says that an icloud backup has not been completed in 2 weeks , but I have tried several times to complete a backup, & each time , after a certain amount of time where it says it is 'backing up", it then says "the last backup could not be

My iphone says that icloud has not been backed up in 2 weeks...but after several attemps to back up, it continues to say "the latest backup did not complete"...I did have the phone plugged into my computer & connected to wi-fi..and it was locked...any idea why it won't complete the backup? it says total storage is 5.0 GB & available is 3.3 GB

Welcome to the Apple Community.
You might try a forced shutdown to begin with, hold down the top and home buttons together until the device shuts down, then restart it.
First check that your device is correctly connected to the wifi/internet (settings > wifi)
If your back up continually fails, you might try turning off back up on your mobile device (settings > iCloud > storage & backup) and then deleting the backup file from iCloud by swiping the backup file on the mobile device (settings > iCloud > storage & backup > manage…) and then turning back up on again.
If this doesn't help, try turning off some items for back up in a pattern to try to establish if your problem is being caused by specific data on your device.
Being able to back up to the cloud can be very useful, especially if you don't have access to a computer or have infrequent access to one, however unless you specifically need to use iCloud for back up, you will find backing up to iTunes significantly more convenient and possibly more reliable.
More about iCloud v iTunes Back Up

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[[Image:FirefoxSafeMode|width=520]]<br><br>
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Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact
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Victoria Xia
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