HT4847 refund of additional icloud storage

I received an email telling me I was about the exceed my iCloud storage limit then got a system message saying I had exceeded the 5GB free storage. I purchased an additional 10GB but after this process checking my iCloud storage, I have not exceeded to 5GB free limit!
Does anyone have the link to request a refund from Apple as the online help just goes around in circles?

You can cancel an iCloud storage upgrade within 15 days of buying:
Apple have made this as difficult as possible. However two posters have managed to achieve this. Elizellen was able to use Express Lane to get a refund:
https://discussions.apple.com/message/19323996#19323996
However if you use Express Lane may find you cannot proceed without entering a hardware serial number which is still eligible for AppleCare. julia22 managed to find a way round that by phoning them - please see this post:
https://discussions.apple.com/message/16968425#16968425
it gives the USA number - if you don't live there you will have to find an equivalent number from the 'Contact Us' link at bottom right of this page.
If it is more than 15 days since you purchased the storage you cannot cancel it for a refund; you can downgrade your plan as from your next renewal date. Please see
http://help.apple.com/icloud/#mmd602084a
and expand 'Downgrade your storage for the next plan year'.

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HT201318 How can I get a refund for my iCloud storage

How can I get a refund on my iCloud storage backup

If in the US, follow the link below -
https://discussions.apple.com/message/16968425#16968425
it gives the USA number - if you don't live there you will have to find an equivalent number from the 'Contact Us' link at bottom right of this page.

HT204406 I purchased the additional Icloud storage for my ipod touch. Since it removes all my music from the touch and stores it in Icloud, I find that when I am not at my wifi location or another one,I can't access my music.Is there a solution for that?

I purchasedhe additional Icloud storage for my ipod touch. That removes all my music from the ipod and putsd it in Icloud. I find that when I am away from my wifi connection, like when walking or working out, I can't access my music. Is there a solution for this?

Download the music to your ipod when you are in a wi-fi area.
It will be stored on your ipod.

Can I pay yearly for additional icloud storage?

I do not keep a current valid credit card on file at the Apple store for personal reasons. I would like to purchase additional icloud storage, but pay yearly instead of monthly. How could I do this?

Unless you're currently on an annual payment plan, you can't. You also can't subscribe to additional iCloud storage without having a credit card on file.
(121764)

HT201318 How do I get a refund for extra iCloud storage I bought but don't need. I can't figure it out

How do I get a refund for extra iCloud storage I just bought? I can't figure it out

I was able to get a refund processed for storage I accidentally purchased by calling the above number ^^.
It did take me three calls because the system is fully automated and it was difficult speaking an answer to any of the automated questions that would actually get me to a live person - the first time I was automatically hung up on for not replying; the second time I couldn't get past the automated system. The third time I was finally transferred to a live person; and after being transferred to a second live person it took about 20 minutes to get the refund processed. I'm hoping it goes through and will be watching my credit card statement closely for the next week. Apple will call me back a week from today to ensure the refund was processed.

HT201318 How do I get a refund on my iCloud storage?

How do I get a refund on my iCloud storage?

Hi Fayeful,
Here is the list of Apple Support contact numbers:
http://support.apple.com/kb/HE57
Cheers,
GB

HT5312 Paid for additional iCloud storage and now have new Apple ID and email and need to transfer over to new account.

I paid for additional iCloud storage for my iPad a few months ago using my current email at that time. Since then I have changed my email account and need to know if I can transfer my storage under my new email account.

Sign out of old ID and sign in with new.
Settings>iTunes and App Store>Apple ID

Buying additional iCloud storage with gift certificate

I am not able to buy additional icloud storage using pre-loaded gift certificates in iTunes. Can onyone advise whether this is possible and if so how it is done?

Unfortunately at this time apple does not support buying extra storage via a gift card or pre-paid account.

Can I use gift card with iTunes to buy additional iCloud storage on my ipad2

I need to purchase additional iCloud storage. My question is I have a couple gift cards with iTunes. Can I use one or both gift cards to buy this additional storage? Thank you. I await a response.

According to Apple, payment methods accepted include iTunes store credit, credit cards, and debit cards. Presumably this means that if you redeem the gift card to create an iTunes store credit, the upgrade would be charged against this credit. If you want to confirm this, call the Apple online store at the number shown at the bottom of this page.

I have paid for additional iCloud storage but its not updated on my devices

I have paid for additional iCloud storage but its not updated on my devices
How Long does it take, its been 24 hrs already

The iCloud storage is for your backup, it will not make your device capacity larger.

TS3992 I have purchased additional icloud storage and now when I try to back up it says. "Last Backup not successful" No reason or additional information.

I have purchased additional icloud storage and now when I try to back up it says. "Last Backup not successful" No reason or additional information.

Welcome to the Apple Community.
If your back up continually fails, you might try turning off back up on your mobile device (settings > iCloud > storage & backup) and then deleting the backup file from iCloud by swiping the backup file on the mobile device (settings > iCloud > storage & backup > manage…) and then turning back up on again.

Purchased additional icloud storage, card transaction went through, storage data has yet to be updated. what to do?

I purchased additional iCloud storage for my iPhone5. Transaction went through, but storage data on my phone has yet to be updated. The purchased additional 10G storage has yet to be reflected. What to do? Thanks.

Close out all the apps on your iPhone.
Restart the device.
Go into Settings > iCloud and check to see if your new storage has been applied.
If that fails, contact Apple Support to have them check your iCloud account for the purchase transaction. You may also want to make sure that your payment information is up to date.

HT1766 Why won't my phone back up since I just bought additional iCloud storage--it spends hours saying "Backup in progress" and then it just fails?!

Why won't my phone back up since I just bought additional iCloud storage--- it spends hours showing "Backup in Progress" and then it just fails?! I have it plugged in next to the computer and I turn it off after hitting Backup but it never completes.... Should I just give up and try to get my money back?

I'm having the same problem with my iPad (3). It's been saying that my last backup was 10/11/2012. I have tried rebooting (holding down the home and start keys to reset) and then trying to manually do a backup to the cloud. I have tried deleting the iCloud backups for all apps & setting all of them to not be included in the cloud backup (thinking that maybe one of the apps might be hanging the backup up). I have now deleted the last iCloud backup. I guess I will wait & see if it performs its backup overnight or something. As mentioned above, it has consistently been 1) plugged in, 2) connected to a wifi network, and 3) been in lock screen mode. And yet it hasn't been backing up either automatically (iCloud Backup is set to "on") or if I touch 'Back Up Now'.
Here's something that's really annoying- these posts started last April but I see no sign that anyone from Apple Support has joined this conversation. (!!)

HT201407 I need a refund for my iCloud Storage because I accidentally purchased it

I need a refund for my iCloud Storage because I accidentally purchased it
Serial Number 5K******DZZ (on the SIM tray)
But i seem on my phone
Serial Number:
I can't active my phone, please help me
Thanks so much
<Personal Information Edited by Host>

I'm sorry, but I don't understand what your problem is exactly. Did you check the link the brought your here:
iPhone: Troubleshooting activation issues
iTunes- Turning on Activation-only Mode
iCloud- Find My iPhone Activation Lock in iOS 7

HT201318 Can I pay for an additional iCloud storage with an Apple gift card?

I was just wondering if you can pay for an additional iCloud space with and Apple gift card?

From the bottom of that article:
Note: You cannot use Apple Store gift cards as a form of payment to upgrade your iCloud storage (payment methods accepted include iTunes store credit, credit cards, and debit cards).
(80324)

HT4847 refund of additional icloud storage

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