HT4848 My old Mac G5 displays "You need to restart your Mac" + gray screen. Won't boot from any disc, no safe start, did PRAM reset... nothing. HELP!

My old iMac G5 won't restart no matter what I try. I get "You must restart your mac" plus grey screen. I've reset PRAM, tried safe start, tried booting from original iMac discs.. all no good. This happened when I was deleting files in preparation for trading in at Best Buy. Anybody know what's going on?

If you are really running a an "old Mac G5", then you have posted in the wrong Forum.. You have posted in the "Intel iMac Forum" by mistake.

Similar Messages

  • HT3053 i did some thing wrong that makes my mac just showing a black screen and amessage says you need to restart your mac .... etc and i wanted to talk to any one from apple and i couldnt get my mac serial number and i could do nothing i turned to some o

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  • My mac book pro 17" model 1229 does not work. It askes' me to :'you need to restart your computer.Hold down Power button for several seconds or press the Restart button

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  • My mac has started displaying a message stating "You need to restart your computer".  Web says it's kind of kernel panic! Is this a hardware problem? Do i need to contact my distributor? please help..it annoys me very much..

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    Hello welcome to the ASC user to user forums
    please see these support documents
    http://support.apple.com/kb/TS2570
    http://support.apple.com/kb/TS1440
    http://support.apple.com/kb/HT1455
    http://support.apple.com/kb/ht3964
    http://support.apple.com/kb/HT1379
    http://support.apple.com/kb/ht1379
    http://support.apple.com/kb/HT1509

  • Kernel panics, message saying "You need to restart your computer.Hold down the Power..." I am in the middle of HSC very URGENT please help!! Mac keeps needing to restart!!

    Kernel panics, message saying "You need to restart your computer.Hold down the Power..." I am in the middle of HSC very URGENT please help!! Mac keeps needing to restart!!
    I looked in console and its saying that it may be because of Sophos Anti-Virus, i deleted and uninstalled all traces of Sophos but looked in console and this is some of the lines coming up:
    26/09/13 10:11:17.945 PM com.apple.launchd: (com.sophos.intercheck[6460]) posix_spawn("/Library/Sophos Anti-Virus/InterCheck.app/Contents/MacOS/InterCheck", ...): No such file or directory
    26/09/13 10:11:17.945 PM com.apple.launchd: (com.sophos.autoupdate[6461]) posix_spawn("/Library/Sophos Anti-Virus/SophosAutoUpdate.app/Contents/MacOS/SophosAutoUpdate", ...): No such file or directory
    26/09/13 10:11:17.945 PM com.apple.launchd: (com.sophos.notification[6462]) posix_spawn("/Library/Sophos Anti-Virus/SophosAntiVirus.app/Contents/MacOS/SophosAntiVirus", ...): No such file or directory
    26/09/13 10:11:17.946 PM com.apple.launchd: (com.sophos.intercheck[6460]) Exited with code: 1
    26/09/13 10:11:17.946 PM com.apple.launchd: (com.sophos.intercheck) Throttling respawn: Will start in 10 seconds
    26/09/13 10:11:17.946 PM com.apple.launchd: (com.sophos.autoupdate[6461]) Exited with code: 1
    26/09/13 10:11:17.946 PM com.apple.launchd: (com.sophos.autoupdate) Throttling respawn: Will start in 10 seconds
    26/09/13 10:11:17.946 PM com.apple.launchd: (com.sophos.notification[6462]) Exited with code: 1
    26/09/13 10:11:17.946 PM com.apple.launchd: (com.sophos.notification) Throttling respawn: Will start in 10 seconds
    26/09/13 10:11:18.291 PM Safari: self <TabContentView: 0x7f8d5dd1aa50>
    26/09/13 10:11:22.617 PM Safari: self <TabContentView: 0x7f8d5db7bb00>
    26/09/13 10:11:27.866 PM Safari: self <TabContentView: 0x7f8d5c331a70>
    26/09/13 10:12:19.939 PM com.apple.launchd.peruser.501: (com.sophos.uiserver[6487]) posix_spawn("/Library/Sophos Anti-Virus/SophosUIServer.app/Contents/MacOS/SophosUIServer", ...): No such file or directory
    26/09/13 10:12:19.939 PM com.apple.launchd.peruser.501: (com.sophos.uiserver[6487]) Exited with code: 1
    26/09/13 10:12:19.939 PM com.apple.launchd.peruser.501: (com.sophos.uiserver) Throttling respawn: Will start in 10 seconds"
    Looked all over computer and cant find anything of Sophos please help very urgent!

    That was all that there was in the most recent one, how long do you think it could take to fix?
    Here is the second most recent:
    Wed Sep 25 15:39:39 2013
    panic(cpu 0 caller 0xffffff80002c4794): Kernel trap at 0xffffff7f81757965, type 14=page fault, registers:
    CR0: 0x0000000080010033, CR2: 0xffffff81acc397fe, CR3: 0x000000001e2b5025, CR4: 0x00000000000606e0
    RAX: 0x000000001d31a000, RBX: 0x0000000000000000, RCX: 0x0000000000000000, RDX: 0x0000000000000000
    RSP: 0xffffff80b0dbb710, RBP: 0xffffff80b0dbb820, RSI: 0x0000000000000000, RDI: 0x0000000000000001
    R8:  0x000000000000000a, R9:  0x0000000000000378, R10: 0x0000000000000128, R11: 0x0000000000000378
    R12: 0xffffff800c626400, R13: 0x0000000000000000, R14: 0x0000000000000000, R15: 0xffffff81acc39802
    RFL: 0x0000000000010246, RIP: 0xffffff7f81757965, CS:  0x0000000000000008, SS:  0x0000000000000010
    CR2: 0xffffff81acc397fe, Error code: 0x0000000000000000, Faulting CPU: 0x0
    Backtrace (CPU 0), Frame : Return Address
    0xffffff80b0dbb3c0 : 0xffffff8000220792
    0xffffff80b0dbb440 : 0xffffff80002c4794
    0xffffff80b0dbb5f0 : 0xffffff80002da55d
    0xffffff80b0dbb610 : 0xffffff7f81757965
    0xffffff80b0dbb820 : 0xffffff7f817667a0
    0xffffff80b0dbb840 : 0xffffff7f8173a58e
    0xffffff80b0dbb870 : 0xffffff7f8177fb6f
    0xffffff80b0dbb8a0 : 0xffffff7f81779632
    0xffffff80b0dbb8d0 : 0xffffff7f8177d7d5
    0xffffff80b0dbb900 : 0xffffff7f8177c6db
    0xffffff80b0dbb9e0 : 0xffffff7f817412b8
    0xffffff80b0dbba10 : 0xffffff7f81778684
    0xffffff80b0dbba30 : 0xffffff7f817449ce
    0xffffff80b0dbbb60 : 0xffffff7f81741a4c
    0xffffff80b0dbbbc0 : 0xffffff8000655f3e
    0xffffff80b0dbbbe0 : 0xffffff800065681a
    0xffffff80b0dbbc40 : 0xffffff8000656fbb
    0xffffff80b0dbbd80 : 0xffffff80002a3f08
    0xffffff80b0dbbe80 : 0xffffff8000223096
    0xffffff80b0dbbeb0 : 0xffffff80002148a9
    0xffffff80b0dbbf10 : 0xffffff800021bbd8
    0xffffff80b0dbbf70 : 0xffffff80002aef10
    0xffffff80b0dbbfb0 : 0xffffff80002daec3
          Kernel Extensions in backtrace:
             com.apple.driver.AppleIntelHD3000Graphics(7.3.2)[A2328231-E577-32FF-B20F-D08BDC FE9C51]@0xffffff7f81738000->0xffffff7f8179bfff
                dependency: com.apple.iokit.IOPCIFamily(2.7)[5C23D598-58B2-3204-BC03-BC3C0F00BD32]@0xffffff 7f80889000
                dependency: com.apple.iokit.IONDRVSupport(2.3.4)[7C8672C4-8B0D-3CCF-A79A-23C62E90F895]@0xff ffff7f80d2e000
                dependency: com.apple.iokit.IOGraphicsFamily(2.3.4)[D0A1F6BD-E66E-3DD8-9913-A3AB8746F422]@0 xffffff7f80cf5000
    BSD process name corresponding to current thread: WindowServer
    Mac OS version:
    11G63b
    Kernel version:
    Darwin Kernel Version 11.4.2: Thu Aug 23 16:25:48 PDT 2012; root:xnu-1699.32.7~1/RELEASE_X86_64
    Kernel UUID: FF3BB088-60A4-349C-92EA-CA649C698CE5
    System model name: MacBookPro8,1 (Mac-94245B3640C91C81)
    System uptime in nanoseconds: 1866666823698
    last loaded kext at 480357661446: com.apple.filesystems.smbfs          1.7.2 (addr 0xffffff7f80795000, size 241664)
    last unloaded kext at 303348424187: com.apple.driver.AppleUSBUHCI          5.1.0 (addr 0xffffff7f80af7000, size 65536)
    loaded kexts:
    com.sophos.kext.sav          8.0.14
    org.virtualbox.kext.VBoxNetAdp          4.2.16
    org.virtualbox.kext.VBoxNetFlt          4.2.16
    org.virtualbox.kext.VBoxUSB          4.2.16
    org.virtualbox.kext.VBoxDrv          4.2.16
    com.logmein.driver.LogMeInSoundDriver          1.0.2
    com.Greatdy.driver.SystemAudioCapture          1.0.0
    com.apple.filesystems.smbfs          1.7.2
    com.apple.driver.AppleHWSensor          1.9.5d0
    com.apple.driver.AppleMikeyHIDDriver          122
    com.apple.iokit.IOBluetoothSerialManager          4.0.8f17
    com.apple.driver.AudioAUUC          1.59
    com.apple.driver.AppleHDA          2.2.5a5
    com.apple.driver.AppleMikeyDriver          2.2.5a5
    com.apple.driver.AGPM          100.12.75
    com.apple.driver.AppleUpstreamUserClient          3.5.9
    com.apple.driver.SMCMotionSensor          3.0.2d6
    com.apple.driver.AppleSMCPDRC          5.0.0d8
    com.apple.iokit.IOUserEthernet          1.0.0d1
    com.apple.Dont_Steal_Mac_OS_X          7.0.0
    com.apple.driver.AudioIPCDriver          1.2.3
    com.apple.driver.AppleSMCLMU          2.0.1d2
    com.apple.driver.ApplePolicyControl          3.1.33
    com.apple.driver.ACPI_SMC_PlatformPlugin          5.0.0d8
    com.apple.driver.AppleIntelHD3000Graphics          7.3.2
    com.apple.driver.AppleBacklight          170.2.2
    com.apple.driver.AppleLPC          1.6.0
    com.apple.driver.AppleMCCSControl          1.0.33
    com.apple.filesystems.autofs          3.0
    com.apple.driver.AppleUSBTCButtons          227.6
    com.apple.driver.BroadcomUSBBluetoothHCIController          4.0.8f17
    com.apple.driver.AppleUSBTCKeyboard          227.6
    com.apple.driver.AppleIRController          312
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1
    com.apple.BootCache          33
    com.apple.iokit.SCSITaskUserClient          3.2.1
    com.apple.driver.XsanFilter          404
    com.apple.iokit.IOAHCISerialATAPI          2.0.3
    com.apple.iokit.IOAHCIBlockStorage          2.1.0
    com.apple.driver.AppleUSBHub          5.1.0
    com.apple.driver.AppleFWOHCI          4.9.0
    com.apple.driver.AirPort.Brcm4331          561.7.22
    com.apple.driver.AppleSDXC          1.2.2
    com.apple.iokit.AppleBCM5701Ethernet          3.2.4b8
    com.apple.driver.AppleEFINVRAM          1.6.1
    com.apple.driver.AppleSmartBatteryManager          161.0.0
    com.apple.driver.AppleAHCIPort          2.3.1
    com.apple.driver.AppleUSBEHCI          5.1.0
    com.apple.driver.AppleACPIButtons          1.5
    com.apple.driver.AppleRTC          1.5
    com.apple.driver.AppleHPET          1.7
    com.apple.driver.AppleSMBIOS          1.9
    com.apple.driver.AppleACPIEC          1.5
    com.apple.driver.AppleAPIC          1.6
    com.apple.driver.AppleIntelCPUPowerManagementClient          195.0.0
    com.apple.nke.applicationfirewall          3.2.30
    com.apple.security.quarantine          1.4
    com.apple.security.TMSafetyNet          8
    com.apple.driver.AppleIntelCPUPowerManagement          195.0.0
    com.apple.iokit.IOSerialFamily          10.0.5
    com.apple.driver.DspFuncLib          2.2.5a5
    com.apple.iokit.IOSurface          80.0.2
    com.apple.iokit.IOFireWireIP          2.2.5
    com.apple.driver.AppleHDAController          2.2.5a5
    com.apple.iokit.IOHDAFamily          2.2.5a5
    com.apple.iokit.IOAudioFamily          1.8.6fc18
    com.apple.kext.OSvKernDSPLib          1.3
    com.apple.driver.AppleGraphicsControl          3.1.33
    com.apple.driver.AppleSMC          3.1.3d10
    com.apple.driver.IOPlatformPluginLegacy          5.0.0d8
    com.apple.driver.AppleSMBusPCI          1.0.10d0
    com.apple.driver.AppleBacklightExpert          1.0.4
    com.apple.driver.IOPlatformPluginFamily          5.1.1d6
    com.apple.iokit.IONDRVSupport          2.3.4
    com.apple.driver.AppleSMBusController          1.0.10d0
    com.apple.driver.AppleIntelSNBGraphicsFB          7.3.2
    com.apple.iokit.IOGraphicsFamily          2.3.4
    com.apple.kext.triggers          1.0
    com.apple.driver.AppleUSBBluetoothHCIController          4.0.8f17
    com.apple.iokit.IOBluetoothFamily          4.0.8f17
    com.apple.driver.AppleThunderboltDPInAdapter          1.8.5
    com.apple.driver.AppleThunderboltDPAdapterFamily          1.8.5
    com.apple.driver.AppleThunderboltPCIDownAdapter          1.2.5
    com.apple.driver.AppleUSBMultitouch          230.5
    com.apple.iokit.IOUSBHIDDriver          5.0.0
    com.apple.driver.AppleUSBMergeNub          5.1.0
    com.apple.driver.AppleUSBComposite          5.0.0
    com.apple.iokit.IOSCSIMultimediaCommandsDevice          3.2.1
    com.apple.iokit.IOBDStorageFamily          1.7
    com.apple.iokit.IODVDStorageFamily          1.7.1
    com.apple.iokit.IOCDStorageFamily          1.7.1
    com.apple.iokit.IOSCSIArchitectureModelFamily          3.2.1
    com.apple.driver.AppleThunderboltNHI          1.6.0
    com.apple.iokit.IOThunderboltFamily          2.0.3
    com.apple.iokit.IOUSBUserClient          5.0.0
    com.apple.iokit.IOFireWireFamily          4.4.8
    com.apple.iokit.IO80211Family          420.3
    com.apple.iokit.IOEthernetAVBController          1.0.1b1
    com.apple.iokit.IONetworkingFamily          2.1
    com.apple.iokit.IOAHCIFamily          2.0.8
    com.apple.iokit.IOUSBFamily          5.1.0
    com.apple.driver.AppleEFIRuntime          1.6.1
    com.apple.iokit.IOHIDFamily          1.7.1
    com.apple.iokit.IOSMBusFamily          1.1
    com.apple.security.sandbox          177.11
    com.apple.kext.AppleMatch          1.0.0d1
    com.apple.driver.DiskImages          331.7
    com.apple.iokit.IOStorageFamily          1.7.2
    com.apple.driver.AppleKeyStore          28.18
    com.apple.driver.AppleACPIPlatform          1.5
    com.apple.iokit.IOPCIFamily          2.7
    com.apple.iokit.IOACPIFamily          1.4

  • I have a MacBook Pro 13.3 OS- MAC OS X LION.Whenever I am staring the computer, it says You need to restart your computer by pressing the power button.I did this number of times and everytime it freezes to the same screen.Solution needed urgently pls.

    I have a MacBook Pro 13.3 OS- MAC OS X LION.
    Whenever I am staring the computer, it says You need to restart your computer by pressing the power button.
    I did this number of times and everytime it freezes to the same screen.Solution needed urgently pls.
    Thank you for any help in this regard that comes fast.

    The details of the kernel-panic report is as follows-
    Interval Since Last Panic Report:  1458653 sec
    Panics Since Last Report:          6
    Anonymous UUID:                    70BA6A**************************************************
    Sun Sep 16 23:00:13 2012
    panic(cpu 0 caller 0xffffff80002c4794): Kernel trap at 0xffffff8000290560, type 14=page fault, registers:
    CR0: 0x0000000080010033, CR2: 0x0000000000800028, CR3: 0x000000000a509005, CR4: 0x00000000001606e0
    RAX: 0x0000000000000001, RBX: 0x0000000000820000, RCX: 0xffffff801122dc40, RDX: 0x0000000000020501
    RSP: 0xffffff80ef3d3da0, RBP: 0xffffff80ef3d3dc0, RSI: 0x000000002b1d78b6, RDI: 0xffffff800342d280
    R8:  0xffffff80ef3d3f08, R9:  0xffffff80ef3d3ef8, R10: 0x000000010d901000, R11: 0x0000000000000206
    R12: 0xffffff800342d280, R13: 0x0000000000000000, R14: 0xffffff8011cd6500, R15: 0x0000000000800000
    RFL: 0x0000000000010206, RIP: 0xffffff8000290560, CS:  0x0000000000000008, SS:  0x0000000000000000
    CR2: 0x0000000000800028, Error code: 0x0000000000000000, Faulting CPU: 0x0
    Backtrace (CPU 0), Frame : Return Address
    0xffffff80ef3d3a50 : 0xffffff8000220792
    0xffffff80ef3d3ad0 : 0xffffff80002c4794
    0xffffff80ef3d3c80 : 0xffffff80002da55d
    0xffffff80ef3d3ca0 : 0xffffff8000290560
    0xffffff80ef3d3dc0 : 0xffffff800026c9c3
    0xffffff80ef3d3f40 : 0xffffff80002c3fbb
    0xffffff80ef3d3fb0 : 0xffffff80002da481
    BSD process name corresponding to current thread: fsck_hfs
    Mac OS version:
    11E2620
    Kernel version:
    Darwin Kernel Version 11.4.2: Wed May 30 20:13:51 PDT 2012; root:xnu-1699.31.2~1/RELEASE_X86_64
    Kernel UUID: 25EC645A-8793-3201-8D0A-23EA280EC755
    System model name: MacBookPro9,2 (Mac-6F01561E16C75D06)
    System uptime in nanoseconds: 4850001132
    last loaded kext at 1796984176: com.apple.driver.BroadcomUSBBluetoothHCIController    4.0.7f2 (addr 0xffffff7f80e16000, size 57344)
    loaded kexts:
    com.apple.driver.BroadcomUSBBluetoothHCIController    4.0.7f2
    com.apple.driver.AppleUSBTCButtons    227.6
    com.apple.driver.AppleUSBTCKeyEventDriver    227.6
    com.apple.driver.AppleUSBTCKeyboard    227.6
    com.apple.driver.AppleIRController    312
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless    1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib    1.0.0d1
    com.apple.BootCache    33
    com.apple.iokit.SCSITaskUserClient    3.2.1
    com.apple.driver.XsanFilter    404
    com.apple.iokit.IOAHCISerialATAPI    2.0.3
    com.apple.iokit.IOAHCIBlockStorage    2.0.4
    com.apple.driver.AppleFWOHCI    4.8.9
    com.apple.driver.AirPort.Brcm4331    560.7.21
    com.apple.driver.AppleSDXC    1.2.2
    com.apple.driver.AppleUSBHub    5.0.8
    com.apple.iokit.AppleBCM5701Ethernet    3.2.4b8
    com.apple.driver.AppleEFINVRAM    1.6.1
    com.apple.driver.AppleSmartBatteryManager    161.0.0
    com.apple.driver.AppleAHCIPort    2.3.0
    com.apple.driver.AppleUSBEHCI    5.0.7
    com.apple.driver.AppleUSBXHCI    1.0.7
    com.apple.driver.AppleACPIButtons    1.5
    com.apple.driver.AppleRTC    1.5
    com.apple.driver.AppleHPET    1.7
    com.apple.driver.AppleSMBIOS    1.9
    com.apple.driver.AppleACPIEC    1.5
    com.apple.driver.AppleAPIC    1.6
    com.apple.driver.AppleIntelCPUPowerManagementClient    195.0.0
    com.apple.nke.applicationfirewall    3.2.30
    com.apple.security.quarantine    1.3
    com.apple.security.TMSafetyNet    8
    com.apple.driver.AppleIntelCPUPowerManagement    195.0.0
    com.apple.driver.AppleUSBBluetoothHCIController    4.0.7f2
    com.apple.iokit.IOBluetoothFamily    4.0.7f2
    com.apple.driver.AppleFileSystemDriver    13
    com.apple.driver.AppleUSBMultitouch    230.5
    com.apple.driver.AppleThunderboltDPInAdapter    1.8.4
    com.apple.driver.AppleThunderboltDPAdapterFamily    1.8.4
    com.apple.driver.AppleThunderboltPCIDownAdapter    1.2.5
    com.apple.iokit.IOUSBHIDDriver    5.0.0
    com.apple.driver.AppleUSBMergeNub    5.0.7
    com.apple.driver.AppleUSBComposite    5.0.0
    com.apple.iokit.IOSCSIMultimediaCommandsDevice    3.2.1
    com.apple.iokit.IOBDStorageFamily    1.7
    com.apple.iokit.IODVDStorageFamily    1.7.1
    com.apple.iokit.IOCDStorageFamily    1.7.1
    com.apple.driver.AppleThunderboltNHI    1.6.0
    com.apple.iokit.IOThunderboltFamily    2.0.3
    com.apple.iokit.IOSCSIArchitectureModelFamily    3.2.1
    com.apple.iokit.IOFireWireFamily    4.4.5
    com.apple.iokit.IO80211Family    420.3
    com.apple.iokit.IOEthernetAVBController    1.0.1b1
    com.apple.iokit.IONetworkingFamily    2.1
    com.apple.iokit.IOUSBUserClient    5.0.0
    com.apple.iokit.IOAHCIFamily    2.0.8
    com.apple.iokit.IOUSBFamily    5.0.8
    com.apple.driver.AppleEFIRuntime    1.6.1
    com.apple.iokit.IOHIDFamily    1.7.1
    com.apple.iokit.IOSMBusFamily    1.1
    com.apple.security.sandbox    177.5
    com.apple.kext.AppleMatch    1.0.0d1
    com.apple.driver.DiskImages    331.7
    com.apple.iokit.IOStorageFamily    1.7.2
    com.apple.driver.AppleKeyStore    28.18
    com.apple.driver.AppleACPIPlatform    1.5
    com.apple.iokit.IOPCIFamily    2.7
    com.apple.iokit.IOACPIFamily    1.4

  • I have the "Hanvon 5040 drawing tablet",it was working perfectly with mac till last month.As soon as i plug the USB of my tablet into my macbook pro the computer is blocked and an error apears: "you need to restart your computer..."nothing works.Any help?

    I have the "Hanvon 5040 drawing tablet",it was working perfectly with mac till last month.As soon as i plug the USB of my tablet into my macbook pro the computer is blocked and an error apears: "you need to restart your computer..."nothing works.Any help?

    Check with the manufacturer for updated drivers for your tablet.

  • I keep getting 'you need to reboot your mac'

    I keep getting 'you need to reboot your mac' with a grey-out background. The message is in several languages. Is this a virus of some sort? It's been years since I have worked on a Mac and I picked up this Mac OS X Tiger 10.4 system. Lately I have been getting this notice (takes up the whole screen) stating I need to re-boot.
    I did recently try installing and uninstalling various versions of the flash plugin, but that is the only change I have made to the system.
    Any clues?
    Thanks.

    It's a kernel panic, not a virus. Visit The XLab FAQs and read the FAQ on diagnosing kernel panics.

  • 10.4.7 Update-Cannot Restart, Despite Message "You need to restart your..."

    Aloha, All.
    I know there's a string on this, BUT. . . it's gotten rather full, and in one of the contributor's words, "over-generalized."
    Here are the specific details of my problem:
    Used Software Update to download and update to OS X 10.4.7 on my 15" G4 1.5mhz PowerBook. When I tried to restart (and I have tried MANY times now), the machine gets to the grey Apple and displays a Black rectangular message box which says:
    "You need to restart your computer. Hold down the Power button for several seconds or press the Restart button."
    (By the way, this message is also displayed in French, German, and Japanese - how thoughtful of Apple to our global neighbors.)
    Anyway, I've zapped the PRAM. I've used Option/Power button and selected the hard drive as startup drive. I've tried both "fixes" several time, but no luck.
    I've finally resorted to using Firewire Target Mode, and have transferred my important files over to my trusty, old TiBook (runs Panther 10.3.9, and always starts). However, before I take that next rather drastic step of a Clean Install, I'm reaching out to ask whether anyone has found a more elegant, less draconian fix than wiping the hard drive clean and starting all over again??
    Anyone?
    Thank you very much.
    HJ
    15"AL PwrBk-1.5mhz-2GB RAM; 15"TiPwrBk-1GB RAM; 2 G4PwrMacs-Loaded   Mac OS X (10.4.6)  
    15"AL PwrBk-1.5mhz-2GB RAM; 15"TiPwrBk-1GB RAM; 2 G4PwrMacs-Loaded   Mac OS X (10.4.6)  

    Adrian - Mahalo Nui Loa!! (Translation from Hawaiian: "Thank you very much!!")
    I started up in Safe Mode, "hid" 3rd party Startup items, and my PwrBk started up w/ no problem and fully loaded w/OS X v 10.4.7!
    The offending Startup item was a fun little app - SoundShuffler v. 1.7 by No-U-Turn software, which as the name implies, runs System Alerts (standard, or user-installed) at random, or other configurations. I checked out No-U-Turn's website, and while there was nothing to indicate date of their last update (v. 1.7), the fact that the OS X requirement was "10.1 or higher" may say something.
    SoundShuffler harkens back to days of OS 7, 8, and 9, and a similar little app, SpeedBeep, which has since gone extinct. In fact, SoundShuffler allowed me to run all the advanced OS X features and apps, but with the nostalgia of original OS 7, 8, and 9 System Alerts, played at random whenever I mis-executed a keystroke command, etc. (which means I heard them often).
    I still have all the sounds available (some were genuine, which I've converted into .aiff), but can only choose them individually. For now, anyway, because I did leave an e-mail message at No-U-Turn's website advising them of SoundShuffler's Startup item's incompatibility w/ v. 10.4.7, so we'll see. . .
    Well, again, Adrian, thank you very much for your sound advice (no pun intended)!!
    Aloha,
    HJ
    15"AL PwrBk-1.5mhz-2GB RAM; 15"TiPwrBk-1GB RAM; 2 G4PwrMacs-Loaded   Mac OS X (10.4.7)  

  • Can't get past a grey "you need to restart your computer screen"

    Hello,
    I have a few month old iMac 27" i7 quad core for music use and did an update this morning which consisted of an itunes update and update to the screen firmware and two other things I can't remember. Do the usual install and restart business and am now met with the following error:
    panic(cpu 0 caller 0x558271): "Unable to find device driver for this platform: \"ACPI". \n"@/SourceCache/xnu/xnu-1504.3.12......................
    Debugger called: <panic>
    Backtrace (CPU 0) , Frame: Return Address (4 potential args on stack)
    7 lines of numbers and letters (please let me know if you need these)
    BSD process name correspoding to current thread: Unknown
    Mac OS Version:
    Not yet set
    Kernal Version:
    Darwin Kernel Version 10.3.0...............
    System uptime in nanoseconds: 322691563
    This is on the grey screen with the multi lingual "you need to restart your computer message"
    Holding shift on startup bypasses the screen and allows me to eject the disk and boot in safe mode or whatever it's called but the bar down the bottom fills up and I'm just left with the rotating bars and the apple logo.
    I have tried a few different suggestions I have found on other threads about holding a certain key to start in safe mode or something to that effect but nothing has worked.
    I have inserted the OSX install dvd that came with the computer and restarted but that did nothing and now I cannot eject it.
    I have backed up a lot of the stuff on there but it will be a huuuuuge inconvenience if I lose the data on this thing.
    Any help is greatly appreciated!
    Cheers,
    Stephen

    This is called a "kernel panic" (the multi-lingual restart screen). Solving them can be tricky. From the sounds of it, you can probably rule out hardware, but you probably have pretty severe system damage, probably caused by bad hard drive damage. But without more information, it's hard to say. Try looking over [the X Lab FAQ on resolving kernel panics|http://www.thexlab.com/faqs/kernelpanics.html].

  • You need to restart your computer/can't mount Macintosh HD

    My problem is a bit of a complicated one and I have a lot of background info to explain, therefore I will try to go into great detail so please bear with me.
    A couple of days ago I used Boot Camp to install Windows Vista on my Macbook. Everything was working fine and I used vista with no problems for a few days. Then yesterday I was playing a game in Vista and instead of manually quiting out of the game I took the lazy way out and just pressed the power button on my Mac which I had set in Vista to power down the computer. After a few second Vista shut down like it should have and the computer was off. I then pressed the power button again to turn on the computer. My startup disk at this point was Macintosh HD so I just let it boot up onto that volume.
    And that's where the problems began. OS X booted BUT not all the way. It went past the startup chime, past the gray Apple, all the way to the blue screen with the rotating gear. But then it just stopped there. At first I thought the computer was just slow starting up because I shut down from Vista in a strange way but after a substantial amount of time of OS X not going past that point with the blue screen and rotating gear I decided to restart by pressing the power button for a few seconds and then pressing it again to start up. It went to the same place and hanged again. I did this 3 or 4 more times with no luck.
    At this point, I consulted my Macbook manual and found out what to do if the computer doesn't start up. The best solution I could find by looking through pages 43 to 45 was to *zap the PRAM*. Simple enough, I restarted the computer and did the key combination and it restarted. Upon being restarted, it no longer went to the blue screen. No, no, not even close. It showed me the gray Apple logo and then after a second or two showed me the dreaded "You need to restart your computer" screen in four languages. No matter how many times I restarted and booted into OS X, it always showed that.
    Now I have tried rezapping the PRAM probably ten times now and all it does is it shows me that as I have now learned "kernel panic" screen.
    So I thought maybe I could repair the volume using Disk Utility on my OS X Installation DVD. So I did just that. I repaired the Macintosh HD volume. And that's when I noticed something strange. The Macintosh HD Volume was grayed out. I could still click on it and Disk Utility would still display options for what I could do with it but it was greyed out. It didn't take me long to find out that the volume was not mounted. I noticed this because my "Untitled" Windows Vista volume was not grayed out and had an "unmount" button. Again it didn't take me long to figure out that I should just click the mount button and my problems would be over. So I clicked and nothing happened. It just did something for a few seconds but didn't mount it. I don't know how many times I clicked on that **** button (out of frustration) but nothing happened.
    And this is where I am now, with no idea about what I can do. My biggest worry is that I'll have to format the Macintosh HD and reinstall OS X but that's really my last, last resort because I have documents that are not backed up anywhere else and it would be a great hassle to restore them. If I was wiser I would have bought backup software for my Mac but I only bought it a month ago and went on an overseas trip in a very far away place a few days after buying it.
    Anyway, it would be great if there was some sort of solution to fix this problem without wiping my volume clean. If there is none, and trust me, I'd try anything as long as I don't lose my files, then is there some sort of utility that can back up my volume onto a DVD or external hard-drive or something without booting up into OS X??
    By the way, if this helps in any way: I have no problems booting up and using the Windows Vista volume.
    Thanks in advance, and please help me.

    Hello,
    First of all thanks for the reply. The only problem is that I've already tried what you suggested. When I press the option key on the keyboard with the installation cd inserted I see what I am supposed to, the CD, Windows Vista and Macintosh HD. When I select Macintosh HD it does that same thing, goes to the "restart your computer" screen.
    If I try to change the startup disk from the OS X Installation disk the only two volumes that show up are "Windows Vista on Untitled" and the "OS X Installation" disk, no Macintosh HD to even choose. I believe the reason for this is because Macintosh HD but as I have already said, it just can't be mounted.
    I think the reason that Macintosh HD shows up when I press Option at startup is because Apple has hard-coded it in so that it's always there, no matter if you can actually access it or not depending on whether or not it's mounted.
    Right now the best thing for me is to find out how to mount Macintosh HD, if it has to be done manually through Terminal I'll do it, I just need the syntax but something tells me if it doesn't work through GUI it probably won't work through command prompt.
    Anyway, thanks for the reply. Let's hope we get something.

  • "You need to restart your computer. Hold down the power button for seve..."

    Hello,
    I have recently been getting this same message "You need to restart your computer. Hold down the power button for several seconds or press the Restart button." whenever I start up my computer. It happens about 95% of the time. I have been reading on different forums that I should reset the PRam and the NVRam and I have been doing so and it does help as it does EVENTUALLY start up (sometimes takes me 5-10 min. to get it to start up).
    I have also read that it may be the RAM that is loose, so I did check that and made sure that the ram is properly placed (which it is).
    I don't know what else I can do. Should I reformat and reinstall Mac OS X?
    Here is the exact error form the dump:
    IOAPIC: Version 0x20 Vectors 64:87
    AppleACPIPlatformExpert::start failed
    panic(cpu 0 caller 0x55c095): "Unable to find driver for this platform: \"Macbook 2,1\".\n"@/SourceCache/xnu/xnu-1504.9.26/iokit/Kernel/IOPlatformExpert.cpp:1389
    Debugger called: <panic>

    Well just got around to installing the new HDD and RAM yesterday, and I am sad to say... that the problem persists. :/
    I reseated the memory and made sure they were in there properly, and I also installed the HDD and ran DiskUtility before I erased/reformatted and installed a fresh version of MacOSX Leopard, then updated to Snow Leopard.
    As long as I am using my computer everything works fine, the problem occurs when the machine is shut off or put to sleep for a long period of time. Because when I shut it off and turn it right back on a few minutes later it works, or if I shut the lid and open it 10-20 min. later everything works fine, it's only when the machine is off or asleep for long periods of time.
    So, I do not know what else can be wrong.
    Should I try to take out the old RAM and just leave the new module in and see if that works out? See if that specific module is faulty?

  • Told "You Need To Restart Your Computer"

    Background: This is my second MacBook. It is a week 32, I have been using it for 3 weeks now, hasn't given me any serious problems, and is usually kept on (either with activity or sleeping) for several days in a row. The only suspicious thing happening lately is when I turn it on, the screen has flashed brightly really quickly, then back to black quickly, and then it starts to load like normal. So if anyone knows what that is either, it would be of help.
    This issue: I was on my MacBook tonight, using the Internet and iTunes, like normal, and out of nowhere the screen dims down and in the middle is a black box that says "You need to restart your computer. Press down on the power button..." in like 4 different languages. So, I did. Then I turned it back on and it loaded fine (but gave me the "Mac OS X shut down unexpectedly" message).
    The only thing odd about my use of it tonight would have to be that I was using it on my bed, so maybe not enough air was getting to the bottom of it. Could this cause it to force to shut down?
    Once again, this is the only major issue I've had with it so far. My old MacBook had several problems but never the "You need to restart your computer" in the black box one.
    Please help!

    in a row. The only suspicious thing happening lately
    is when I turn it on, the screen has flashed brightly
    really quickly, then back to black quickly, and then
    it starts to load like normal.
    That's normal behavior. Mine does it to.
    This issue: I was on my MacBook tonight, using
    the Internet and iTunes, like normal, and out of
    nowhere the screen dims down and in the middle is a
    black box that says "You need to restart your
    computer. Press down on the power button..." in like
    4 different languages.
    You experienced a kernel panic.
    http://docs.info.apple.com/article.html?artnum=106227
    They are usually hardware related. Disconnect any external devices.
    Did you install any third-party RAM? If so, pull it out and run it with just the stock RAM.
    -Bmer
    Mac Owners Support Group
    Join Us @ MacOSG.com
    ITMS: MacOSG Podcast
     An Apple User Group 

  • "you need to restart your Imac"

    I don't turn off my Imac that much and I keep getting this message after 5-6 days.
    "you need to restart your computer. hold down the power button until it turns off"
    It's very annoying while gaming since I die at bosses and lose my stuff etc....
    I've sent in the report like 12 times last 2 months, someone have any idea what I can do?
    The imac is not  that old, maybe 5 months.

    Here's the crash report guys:
    Interval Since Last Panic Report:  3448890 sec
    Panics Since Last Report:          2
    Anonymous UUID:                    77296F6E-FE35-4C95-9350-7E8CA1CFA614
    Tue Dec  6 19:45:28 2011
    panic(cpu 0 caller 0xffffff80002d1208): Kernel trap at 0xffffff7f808a2410, type 14=page fault, registers:
    CR0: 0x0000000080010033, CR2: 0xffffff817e098a00, CR3: 0x000000011ba86000, CR4: 0x0000000000040660
    RAX: 0x00000000ff000000, RBX: 0x000000000000032f, RCX: 0xffffff817e098a00, RDX: 0x00000000fffff300
    RSP: 0xffffff805ffda9c0, RBP: 0xffffff805ffdaa30, RSI: 0xffffff808e106d00, RDI: 0xffffff808e106d20
    R8:  0xffffff808e1079bc, R9:  0x0000000000000001, R10: 0x0000000000000d00, R11: 0xffffff808e106d00
    R12: 0xffffff817e098a00, R13: 0xffffff804ba45120, R14: 0xffffff804ba45000, R15: 0x00000000fffff300
    RFL: 0x0000000000010293, RIP: 0xffffff7f808a2410, CS:  0x0000000000000008, SS:  0x0000000000000010
    Error code: 0x0000000000000000
    Backtrace (CPU 0), Frame : Return Address
    0xffffff805ffda660 : 0xffffff8000204d15
    0xffffff805ffda760 : 0xffffff80002d1208
    0xffffff805ffda8b0 : 0xffffff80002e3f4a
    0xffffff805ffda8c0 : 0xffffff7f808a2410
    0xffffff805ffdaa30 : 0xffffff7f808a6047
    0xffffff805ffdaac0 : 0xffffff7f8087c55b
    0xffffff805ffdaba0 : 0xffffff80005523f8
    0xffffff805ffdabe0 : 0xffffff8000553039
    0xffffff805ffdac60 : 0xffffff80005537e6
    0xffffff805ffdadb0 : 0xffffff80002ba1c4
    0xffffff805ffdbe50 : 0xffffff8000205536
    0xffffff805ffdbe80 : 0xffffff80002029eb
    0xffffff805ffdbef0 : 0xffffff8000274176
    0xffffff805ffdbf60 : 0xffffff80002c3095
    0xffffff805ffdbfa0 : 0xffffff80002e4894
          Kernel Extensions in backtrace (with dependencies):
             com.apple.ATIRadeonX3000(6.4.2)@0xffffff7f8086e000->0xffffff7f80b06fff
                dependency: com.apple.iokit.IOPCIFamily(2.6.8)@0xffffff7f80821000
                dependency: com.apple.iokit.IONDRVSupport(2.2.1)@0xffffff7f80860000
                dependency: com.apple.iokit.IOGraphicsFamily(2.2.1)@0xffffff7f80838000
    BSD process name corresponding to current thread: JavaApplicationS
    Mac OS version:
    10K549
    Kernel version:
    Darwin Kernel Version 10.8.0: Tue Jun  7 16:32:41 PDT 2011; root:xnu-1504.15.3~1/RELEASE_X86_64
    System model name: iMac12,1 (Mac-942B5BF58194151B)
    System uptime in nanoseconds: 336962476651567
    unloaded kexts:
    com.apple.driver.AppleUSBUHCI    4.2.5 (addr 0xffffff7f81316000, size 0x65536) - last unloaded 175789078818
    loaded kexts:
    com.eset.kext.esets_kac    1.0.0d1
    com.vmware.kext.vmnet    3.1.3
    com.vmware.kext.vmioplug    3.1.3
    com.vmware.kext.vmci    3.1.3
    com.vmware.kext.vmx86    3.1.3
    org.virtualbox.kext.VBoxNetAdp    4.0.6
    org.virtualbox.kext.VBoxNetFlt    4.0.6
    org.virtualbox.kext.VBoxUSB    4.0.6
    org.virtualbox.kext.VBoxDrv    4.0.6
    com.vara.driver.VaraAudio    1.0.3
    com.razer.orochi.driver    2.0
    com.apple.driver.AGPM    100.12.31
    com.apple.driver.AppleHWSensor    1.9.3d0
    com.apple.driver.AudioAUUC    1.57
    com.apple.Dont_Steal_Mac_OS_X    7.0.0
    com.apple.driver.AudioIPCDriver    1.1.6
    com.apple.filesystems.autofs    2.1.0
    com.apple.driver.AppleMikeyHIDDriver    1.2.0
    com.apple.driver.AppleHDA    2.0.8f3
    com.apple.driver.AppleMikeyDriver    2.0.8f3
    com.apple.driver.AppleUpstreamUserClient    3.5.7
    com.apple.driver.AppleMCCSControl    1.0.26
    com.apple.kext.ATIFramebuffer    6.4.2
    com.apple.driver.AirPort.Atheros9388    426.35.3
    com.apple.driver.ACPI_SMC_PlatformPlugin    4.7.0a1
    com.apple.driver.AppleLPC    1.5.1
    com.apple.driver.AppleBacklight    170.0.48
    com.apple.kext.AppleSMCLMU    1.5.2d10
    com.apple.ATIRadeonX3000    6.4.2
    com.apple.driver.AppleIntelHDGraphics    6.4.2
    com.apple.driver.AppleIntelSNBGraphicsFB    6.4.2
    com.apple.driver.AppleIRController    303.8
    com.apple.iokit.SCSITaskUserClient    2.6.9
    com.apple.driver.AppleUSBCardReader    2.6.1
    com.apple.iokit.IOAHCIBlockStorage    1.6.6
    com.apple.BootCache    31.1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib    1.0.0d1
    com.apple.driver.AppleUSBHub    4.2.5
    com.apple.driver.AppleFWOHCI    4.7.7
    com.apple.iokit.AppleBCM5701Ethernet    3.0.8b2
    com.apple.driver.AppleEFINVRAM    1.4.0
    com.apple.driver.AppleAHCIPort    2.2.0
    com.apple.driver.AppleUSBEHCI    4.2.6
    com.apple.driver.AppleACPIButtons    1.3.6
    com.apple.driver.AppleRTC    1.3.1
    com.apple.driver.AppleHPET    1.5
    com.apple.driver.AppleSMBIOS    1.7
    com.apple.driver.AppleACPIEC    1.3.6
    com.apple.driver.AppleAPIC    1.4
    com.apple.driver.AppleIntelCPUPowerManagementClient    142.6.0
    com.apple.security.sandbox    1
    com.apple.security.quarantine    0
    com.apple.nke.applicationfirewall    2.1.14
    com.apple.driver.AppleIntelCPUPowerManagement    142.6.0
    com.apple.driver.AppleBluetoothHIDKeyboard    141.5 - last loaded 39053098181
    com.apple.driver.IOBluetoothHIDDriver    2.4.5f3
    com.apple.driver.AppleHIDKeyboard    141.5
    com.apple.driver.AppleProfileReadCounterAction    17
    com.apple.driver.AppleProfileTimestampAction    10
    com.apple.driver.AppleProfileThreadInfoAction    14
    com.apple.driver.AppleProfileRegisterStateAction    10
    com.apple.driver.AppleProfileKEventAction    10
    com.apple.driver.AppleProfileCallstackAction    20
    com.apple.iokit.IOSurface    74.2
    com.apple.iokit.IOBluetoothSerialManager    2.4.5f3
    com.apple.iokit.IOSerialFamily    10.0.3
    com.apple.driver.DspFuncLib    2.0.8f3
    com.apple.iokit.IOAudioFamily    1.8.3fc2
    com.apple.kext.OSvKernDSPLib    1.3
    com.apple.driver.AppleSMBusController    1.0.10d0
    com.apple.iokit.IOFireWireIP    2.0.4
    com.apple.driver.AppleHDAController    2.0.8f3
    com.apple.iokit.IOHDAFamily    2.0.8f3
    com.apple.driver.ApplePolicyControl    3.0.17
    com.apple.iokit.IO80211Family    320.1
    com.apple.iokit.AppleProfileFamily    41
    com.apple.driver.IOPlatformPluginFamily    4.7.0a1
    com.apple.driver.AppleSMBusPCI    1.0.10d0
    com.apple.driver.AppleGraphicsControl    3.0.17
    com.apple.driver.AppleBacklightExpert    1.0.2
    com.apple.driver.AppleSMC    3.1.0d5
    com.apple.driver.AppleThunderboltEDMSink    1.1.3
    com.apple.driver.AppleThunderboltEDMSource    1.1.3
    com.apple.kext.ATI6000Controller    6.4.2
    com.apple.kext.ATISupport    6.4.2
    com.apple.iokit.IONDRVSupport    2.2.1
    com.apple.iokit.IOGraphicsFamily    2.2.1
    com.apple.driver.AppleThunderboltDPOutAdapter    1.5.9
    com.apple.driver.AppleThunderboltDPInAdapter    1.5.9
    com.apple.driver.AppleThunderboltDPAdapterFamily    1.5.9
    com.apple.driver.AppleThunderboltPCIDownAdapter    1.2.1
    com.apple.driver.BroadcomUSBBluetoothHCIController    2.4.5f3
    com.apple.driver.AppleUSBBluetoothHCIController    2.4.5f3
    com.apple.iokit.IOBluetoothFamily    2.4.5f3
    com.apple.iokit.IOSCSIMultimediaCommandsDevice    2.6.9
    com.apple.iokit.IOBDStorageFamily    1.6
    com.apple.iokit.IODVDStorageFamily    1.6
    com.apple.iokit.IOCDStorageFamily    1.6.1
    com.apple.iokit.IOUSBHIDDriver    4.2.5
    com.apple.iokit.IOAHCISerialATAPI    1.2.6
    com.apple.iokit.IOSCSIBlockCommandsDevice    2.6.9
    com.apple.iokit.IOUSBMassStorageClass    2.6.7
    com.apple.iokit.IOSCSIArchitectureModelFamily    2.6.9
    com.apple.driver.AppleUSBMergeNub    4.2.5
    com.apple.driver.AppleUSBComposite    3.9.0
    com.apple.driver.XsanFilter    402.1
    com.apple.driver.AppleThunderboltNHI    1.3.2
    com.apple.iokit.IOThunderboltFamily    1.7.4
    com.apple.iokit.IOUSBUserClient    4.2.4
    com.apple.iokit.IOFireWireFamily    4.2.7
    com.apple.iokit.IONetworkingFamily    1.10
    com.apple.iokit.IOAHCIFamily    2.0.7
    com.apple.iokit.IOUSBFamily    4.2.6
    com.apple.driver.AppleEFIRuntime    1.4.0
    com.apple.iokit.IOHIDFamily    1.6.6
    com.apple.iokit.IOSMBusFamily    1.1
    com.apple.kext.AppleMatch    1.0.0d1
    com.apple.security.TMSafetyNet    6
    com.apple.driver.DiskImages    289.1
    com.apple.iokit.IOStorageFamily    1.6.3
    com.apple.driver.AppleACPIPlatform    1.3.6
    com.apple.iokit.IOPCIFamily    2.6.8
    com.apple.iokit.IOACPIFamily    1.3.0
    Model: iMac12,1, BootROM IM121.0047.B1D, 4 processors, Intel Core i5, 2.7 GHz, 4 GB, SMC 1.71f21
    Graphics: AMD Radeon HD 6770M, AMD Radeon HD 6770M, PCIe, 512 MB
    Memory Module: global_name
    AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x9A), Atheros 9380: 4.0.35.3
    Bluetooth: Version 2.4.5f3, 2 service, 19 devices, 1 incoming serial ports
    Network Service: AirPort, AirPort, en1
    Serial ATA Device: WDC WD1001FALS-403AA0, 931,51 GB
    Serial ATA Device: OPTIARC DVD RW AD-5690H
    USB Device: FaceTime HD Camera (Built-in), 0x05ac  (Apple Inc.), 0x850b, 0xfa200000 / 3
    USB Device: Hub, 0x0424  (SMSC), 0x2514, 0xfa100000 / 2
    USB Device: BRCM2046 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0xfa110000 / 4
    USB Device: Bluetooth USB Host Controller, 0x05ac  (Apple Inc.), 0x8215, 0xfa111000 / 5
    USB Device: Hub, 0x0424  (SMSC), 0x2514, 0xfd100000 / 2
    USB Device: Razer Orochi, 0x1532, 0x0013, 0xfd130000 / 5
    USB Device: Internal Memory Card Reader, 0x05ac  (Apple Inc.), 0x8403, 0xfd110000 / 4
    USB Device: IR Receiver, 0x05ac  (Apple Inc.), 0x8242, 0xfd120000 / 3

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