HT4854 email id and password to restore my macbook air

while restoring my macbook air its required authorised apple id and password , what is the authorised or purchased Email id and password

http://appleid.apple.com

Similar Messages

  • My iPhone 5 has my old email address and password in it, I updated both online, but my phone will not recognize and therefore has now locked me out of my photo stream.  how do I change my iCloud email on my phone???

    Please help.
    iCloud on my iPhone still has my old email in it with no option to update it.  I have no access to the old email.   I updated my email and password online via my macbook, but my phone will not recognize either!  It keeps popping up a screen for me to enter my password, but it says it's incorrect.  
    How do I fix this on my phone?????
    I can't fix it online because my iCloud online (although working) does not recognize either of my devices because they need updated….which I'm not able to do due to storage issues.
    I just want my phone to recognize the new email and password!!
    I have no idea what I'm doing but I'm about to throw this phone across the room.
    thanks!

    Welcome to the Apple community.
    If you mean that Find My Phone is asking for a password to a different Apple ID to your current Apple ID and that ID is a previous version of your current ID, not an entirely different one.
    This feature has been introduced to make stolen phones useless to those that have stolen them.
    However it can also arise when the user has changed their Apple ID details with Apple and not made the same changes to their iCloud account/Find My Phone on their device before upgrading to iOS 7, or if you restore from a previous back up made before you changed your details and some other circumstances.
    The only solution is to change your Apple ID back to its previous state with Apple at My Apple ID using your current password, you don’t need access to this address if it’s previously been used with your Apple ID, once you have saved these details enter the password as requested on your device and then turn off "find my phone" and delete the account from your device. It may take a short while to remove the account.
    You should then change your Apple ID back to its current state, save it once again and then log back in using your current Apple ID. Finally, turn "find my phone" back on once again.
    This article provides more information about Activation Lock.
    This is answer is provided from my own database of boilerplate responses and the content was last reviewed and tested on: 2014/05/23
    You should still be able to log into an old email account, even if you haven't used it for some time, very few providers delete email accounts.

  • HT201320 icloud - changing email address and password on iphone 4s

    i have changed my apple email address and password but cannot change it on icloud on my phone .I have tried deleting the icloud account but cant because the password does not match the old email address . i have tried old passwords also.

    Try putting the device in Airplane mode, may not work.
    A restore of the device may be necessary.  If Find My iPhone is enabled, it would be necessary to wipe the device via www.icloud.com if unable to disable the feature on the device.
    Ideally, the user would delete the iCloud account on the device prior to changing the email account linked to it.  Simply changing the password should not have resulted in this issue.  It is most likely the combo of changing the email and password.

  • Lost iCloud email address and password.. Help!

    If I forgot my iCloud email address and password, which are different from my Apple ID, is there any way to retrieve it?  I've looked everywhere thoughout the discussion boards and cannot find an answer.  My phone had reset and is asking me to use only my @iCloud.com ID to restore all of the data and I cannot remember what it is, thus I cannot reactivate my phone.  Does anyone know if there is any way to have this email and password sent to a different email?  Again this is not my normal Apple ID which I use for iTunes and such, it is my iCloud account.  If anyone has any idea how to help me I would greatly appreciate it!!

    OK, you need to follow these instructions:
    1.     Go to Manage your Apple ID and sign on with your current Apple ID and password. Then EDIT the Apple ID and change it back to the old Apple ID (this is temporary - Do NOT verify it, Do NOT change the password): Apple - My Apple ID
    2.     Go to Settings>iCloud, scroll to the bottom and click Delete Account. Use your current Apple ID password when asked. Follow the prompts to complete the deletion of the iCloud account
    3.     Go back to Manage your Apple ID, and EDIT the Apple ID back to the New ID (you may need to verify it)
    4.     Go back to Settings>iCloud and sign on with your new Apple ID
    You should be all set.
    Cheers,
    GB

  • HT5624 My husband and I share an Itunes account so use the same email address and password.  Our iphones are now connected and we get each other's messages and share each other's contacts.  How can we stop this happening?

    My husband and I share an Itunes account so use the same email address and password.  Our iphones are now connected and we get each other's messages and share each other's contacts.  How can we stop this happening?

    A couple of different approached:
    Create a second AppleID for one of you that includes the email address and phone number you wish to use for messaging, but do not apply it to the iTunes and app store (just keep the current one). My wife and I do this and it works quite well. Also allows for easier syncing of Contacts , notes etc. using icloud if you wish to do that.
    Add additional emails/phone numbers to the existing account and change the Send/Receive settings for Messages. this will not fix the Contcts isues for you however.

  • How can I change my icloud email details and password on icloud

    how can I change my icloud email details and password on my iphone 5s tried all day without success, I have changed my apple ID and password thats okay.
    Joan

    To change the iCloud ID you have to go to Settings>iCloud, tap Delete Account, provide the password for the old ID when prompted to turn off Find My iDevice, then sign back in with the ID you wish to use.  When you do this you may find that the password for your old ID isn't accepted.  If this should happen, and if your old ID is an earlier version of your current ID, you need to temporarily recreate your old ID by going to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID.  Click edit next to the primary email account, change it back to your old email address and save the change.  Then edit the name of the account to change it back to your old email address.  You can now use your current password to turn off Find My iDevice on your device, even though it prompts you for the password for your old account ID. Then save any photo stream photos that you wish to keep to your camera roll.  When finished go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud).  Next, go back to https://appleid.apple.com and change your primary email address and iCloud ID name back to the way it was.  Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.

  • TS3899 Can two people have the same email address and password on their phone?

    Can two people have the same email address and password on their phone?

    I guess so.    But the email content will mirror on both phones.
    If you are talking about your Apple ID and iCloud email, yes, it is possible, but again the phones will mirror.   You should not have the same Apple ID and iCloud both.  
    Why?
    If you explain the reason for the question we may have a solution that works for you.

  • I cannot play some songs on itunes, I get a prompt for an old email address which not longer exists and I don't know the password.  HOw can I get them authorized to my new email address and password?

    I cannot play some songs on itunes, I get a prompt for an old email address which no longer exists and I don't remember the password.  How can I get these tunes transferred to my new email address and password?

    In one of the help pages for managing your Apple ID (http://support.apple.com/kb/HE40), it shows two separate sections, one for Apple ID and one for Primary Email address. When I go to manage my Apple ID, I see only a single section for both. Can the two be 'separated', especially when you face the situation of having to discontinue your email address for some reason?
    I also noticed that when navigating to Apple ID Support Communities, it shows my nickname 'dishdy'. How and when did I insert this? In the current sequence for creating an Apple ID I don't see this. In my current profile I don't see this.
    In any case, I have freed myself from my previous Apple ID (@artemis.it) on my iPhone.
    Thanks for your help.

  • How can you set-up AppleTV2 to remember Netflix email ID and password??

    Does anyone know how to set-up Apple TV2 to remember the NetFlix Email ID and password? It would be much easier to have automatically open each time I use it then to have to reenter every time I turn on the AppleTV2

    Your Apple TV 2 should be saving your login info for Netflix. Are you finding you have to re-enter your login info for anything else like your iTunes account?

  • I changed my Apple ID (other email address and password) and now I can not login to my account in the iPhone iCloud. When I open the tab iCloud displayed my old Apple ID (it was in the iCloud) and asks for a password, but neither the old nor the new passw

    I changed my Apple ID (other email address and password) and now I can not login to my account in the iPhone iCloud. When I open the tab iCloud displayed my old Apple ID (it was in the iCloud) and asks for a password, but neither the old nor the new password does not match. What to do?

    If you want to change your iCloud ID or password on your phone go to Settings>iCloud and tap Delete Account, then sign back in with your updated information.  Note: this only deletes the account and any synced data from your phone, not from iCloud.  Provided you are signing back into the same account and not changing accounts it will be synced back to your device when you sign back in.

  • Icloud still shows my old email address when I try to enter, asking me for a password I no longer have. I need to change my email address and password in ICLOUD but I can't find a way to do it. Any ideas? Thanks.

    icloud still shows my old email address when I try to enter, asking me for a password I no longer have. I need to change my email address and password in ICLOUD but I can't find a way to do it. Any ideas? Thanks.

    Logout (System Preferences>iCloud) then login with the new address and password.

  • Cannot update apps.  It keeps asking for an old email address and password and I can't seem to get rid of it.

    I have everything running fine on my laptop with my new email address and password, but after using the sync feature, it still won't update the old apps on my iPad without using the old email.

    That is how it is supposed to work. Apps and purchased content are always tied to the Apple ID that you bought it with. You will have to continue to use the old ID and password in order to update those apps.
    You can sign in and out of the accounts in Settings>Store>Apple ID as needed.

  • I have an account but cannot sign in. I use my email address and password. Thanks, Cutnsew

    I have an account but cannot sign in. I use my email address and password. Thanks, Cutnsew

    Hi Cutnsew,
    Sorry to hear about the login problem. The resolution depends on the error you're getting. If it's more like a username/password issue, you can retrieve that by choosing Forgot password option.
    Let me know if there's any other error message.
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    Cheers!
    * If this post has helped you, the White Kudos star on the left is a great way to say thanks!
    * Please mark Accept As Solution if it solves your problem so other users can benefit as well.

  • Can we unlock an iphone which one locked with an email address and password.I have no idea about the email address and password for the icloud

    can we unlock an iphone which one locked with an icloud email address and password.I have no idea about the email address and password for the icloud.can any one help me about this.

    It sounds like you are talking about an iPhone that has been Activation Locked.  This article explains:
    http://support.apple.com/kb/PH13695
    If so, the iPhone can never be unlocked without the original Apple ID and password.  This is an anti-theft measure.

  • TS1702 When I try and use the Kindle app on my touch it keeps telling me to register the kindle. I register it using the account and password I used to get the app but it tells me there is no customer found for the email address and password. help

    When I try and use the Kindle app on my touch it keeps telling me to register the kindle. I register it using the account and password I used to get the app but it tells me there is no customer found for the email address and password. help

    No, it is asking you to register with your Amazon user id and password. Your Apple ID won't work.

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