HT4859 How to restore my phone with a back up from iCloud?

I got a new phone from AT&T after mine got damaged and the guy at the store instead of setting up with my backup from iCloud he set up my phone as a whole new iPhone. How do I fix this? I need the old info in this new phone. Please help!

Lmangal wrote:
... set up my phone as a whole new iPhone. How do I fix this? I need the old info in this new phone. Please help!
To restore your backup... open Settings > General > Reset > Erase All Content and Settings. The iPhone will be erased completely.
Then, set it up and when prompted... choose the option to restore the iCloud backup and follow the steps...
See  How to Restore from a Backup   Here...
http://support.apple.com/kb/ht1766

Similar Messages

  • TS4036 I am trying to restore my phone using iTunes back up and iCloud back up. Both won't let me do it.  They said that it could not be completed.  What can I do to get my phone restored?

    I had to wipe my phone clean because of storage issues.  It kept saying I didn't have enough storage for pics or apps, but I only had about 75 pics and 1 extra app. So, I backed up my iPhone on icloud and itunes, then cleared off my iphone using the steps in the settings.  Then, when I am going back to restore my iPhone using iTunes back up and iCloud backup, it fails in both locations.  It says it failed to be completed. 
    What now?

    Thank you Terence for your help.  I was able to restore my backup from my time machine ext drive to a new 1tb seagate ext drive.  so i felt sort of ok.  but yesterday that older ext drive i used for time machine wouldn't open! i called applecare and they trouble shooted with me and said it's probably a goner and data is probably corrupted.  it's only a few years old and i'm very careful with it.  my husband accidentally dropped my new drive last night -- i know, unbelievable, i was SO upset, poor guy -- but I'm so stressed with all of this.  i have 10 years of photos and videos.  so now i only have the one newer drive with a backup.  i have to buy another one today to backup again so i at least have two backups.  i tried to delete a ton of files last night to free up the 30 gb of space i need to get my full library back on my mac. i have 90gb free and deleted 7 years worth of photos i had on picasa that were in my "pictures" folder and also a ton or random photos and videos i had in that same pictures folder and thought that would give me the 30 gb but it hardly freed up any space at all!  do you know why that is?  all of this stuff is really a pain and really stressful.  thank god i did have a backup in the first place but now i am panicked the one i have left will somehow crash.  especially after my husband dropped the drive lastnight! it didn't fall far and fell onto a wood floor and seems fine, but after my older ext drive crashed yesterday -- and i lost my entire iphoto library a fewweeks ago off my mac -- i feel cursed.  any answers you have would be great. thank you.

  • I set up new phone (5) as a "new phone instead of backing up from icloud. How can I get back in to use the icloud backup? If I hit "delete account" does that just clear the new phone or does it get rid of my whole icloud account.

    In the set-up process I clicked "set up as new phone" when I should have clicked "back up from icloud". I can't use itunes for the back up as it is not current. Is there a way to get back into setup? If I click "delete accout" in icloud management will it clear just my phone (so I can start over) or will it actually delete my icloud?

    Settings>General, scroll to bottom of screen and tap Reset, choose to delete all data.  Then attach to itunes and choose to perform a restore.  You'll get the option to restore from icloud.

  • HT4859 How to Restore after phone update

    How do I access and restore my phone after this update.

    It is the same process like under iOS 5. Restore and then choose the backup during the set up process.

  • HT4859 How to get the photos and videos backed up on iCloud to import.

    I had not sync my phone prior to them replacing my phone but the Mac Genius said I was not going to lose any of the stuff on my phone because I had used iCloud.  I was able to successfully back up all my files but am unable to import the new photos and videos that I had not previously sync to my computer.  Am I missing something? I am getting an error message and the items I want to import appear to be blank in iPhoto.
    Thanks

    Connect your iPhone to your computer. Tp your pc should recognize your iPhone as a camera. Use what ever application you have on the pc to transfer files from a camera to your computer.

  • My iphone 3gs says I need to restore my phone with itunes.  when i connect the phone it says i need to unlock the phone which i cannont due because of the caution saying i need to restore.  does anyone have any idea how to fix this problem

    My iphone 3gs says I need to restore my phone with itunes.  when i connect the phone it says i need to unlock the phone which i cannont due because of the caution on the phone.  How do i fix this?

    Hold down the power button and home button at the same time until the phone powers on, shuts back off, powers on again and continue to hold it until it shows the itunes logo to plug in to itunes. This should allow you to restore without unlocking it.

  • My computer restored MY phone with a different phones content how do i get my stuff back

    I went to back up my phone, and my computer restored my phone with someone elses content.... how do i get all my stuff back? its like i pratically have a whole new phone.

    This didn't happen by itself.
    If there is more than one iPhone or iOS backup available with iTunes on your computer or with your iCloud account, you choose the backup you want to restore the iPhone with.
    You must restore the iPhone again and this time select the correct backup.

  • HT201407 I accidentally restored my phone with daughters phone data. can  I get my info back with contacts and pics? How?

    I accidentally restored my phone with all my daughters phone data. Can I get back my phone data?

    Restore it from your last backup

  • How to restore iPhone 3gs with error code 1015 ??

    How to restore iPhone 3gs with error code 1015 ??

    The only advice we can give is to try and put it into DFU mode and restore. If that doesn't fix it, buy a new phone.
    There is a reason that Jailbreaking isn't supported. You have just been kicked in the donkey by it.

  • A friend created 3 accounts on his iPhone 5 but forgot the passwords. He can't reset the password as yahoo address is no longer valid. Erasing the phone doesn't solve the issue. How to register the phone with Apple?

    A computer illiterate friend created 3 accounts on his iPhone 5 but forgot the passwords. He can't reset the password as his yahoo address is no longer valid. Erasing the phone doesn't solve the issue as the Apple server identifies the hardware as registered. How to register the phone with Apple?
    I helped him create a new email address and new iCloud account on my Mac but when we try to register the phone with Apple it says: Maximim accounts limit reached for this device. How can he register the phone? I read different threads and found out that only Apple care can do that. We're in Romania and don't know where to call. Any suggestions on how we fix this?

    When I checked the support site for Romania, you apparently don't have an Apple Care contact center.  You "may" try calling the US Apple care number to verify the account and have the password reset sent to a different email address.  800-694-7466

  • Trying to restore new phone with backup from previous.  itunes can not finish due to "unable to load SyncUICoreLocalized.dll"  what do i do now?

    trying to restore new phone with backup from previous.  itunes can not finish due to "unable to load SyncUICoreLocalized.dll"  what do i do now?

    See this discussion: iTunes Sync Error with iPhone

  • HT201270 I am trying to restore my iphone 3 I backed up to icloud and it tells me on the computer it is restored but the phone is still just hanging ou with a picture of a cord connecting to an itune symbol? help

    I am trying to restore my iphone 3 I backed up to icloud and it tells me on the computer it is restored but the phone is still just hanging ou with a picture of a cord connecting to an itune symbol? help

    Hello Bethandfive,
    You may need to restore the iPhone while it is in what's called 'recovery mode.'
    iOS: Unable to update or restore
    http://support.apple.com/kb/HT1808
    Notes:
    In certain situations, an iPhone, iPad, or iPod touch will automatically go into recovery mode after an update or restore issue. If your device is already in recovery mode, you can attempt to restore using iTunes.
    Cheers,
    Allen

  • How can restore my ipad with my mac even though I first reset it with another computer

    how can restore my ipad with my mac even though I first reset it with another computer

    iPad: Basic troubleshooting
    http://support.apple.com/kb/TS3274
    Update and restore alert messages on iPhone, iPad, and iPod touch
    http://www.buybuyla.com/tech/view/012953a0d412000e.shtml
    iOS: Resolving update and restore alert messages
    http://support.apple.com/kb/TS1275
    iPad: Unable to update or restore
    http://support.apple.com/kb/ht4097
    iTunes: Specific update-and-restore error messages and advanced troubleshooting
    http://support.apple.com/kb/TS3694
    If you can't update or restore your iOS device
    http://support.apple.com/kb/ht1808
    Unable to restore from backup of a newer device
    http://support.apple.com/kb/ts3682
     Cheers, Tom

  • HT1766 Hi there, could someone please help me, i didnt have my icloud on before my iphone 4s broke. I have always used iTunes and everything was backed up on there and now im finding it hard to restore my phone with contacts, photos etc.

    Hi there, could someone please help me, i didnt have my icloud on before my iphone 4s broke. I have always used iTunes and everything was backed up on there and now im finding it hard to restore my phone with contacts, photos etc.

        Dear Tylerkeefe,
    Good morning. Getting notifications that you are close to exceeding your allowance can certainly be alarming. It would be my pleasure to help put your mind at ease.
    I understand you are not streaming movies, music, etc. Which these features will use a lot of data. Are you using the Mobile Hotspot on your phone. This may also cause you to exceed your data allowance quickly if you do not power if off after you are done using the feature. To turn off mobile hostpot tap settings>general>personal hotspot>off. Do you have any third party applications that you have installed that may be running a lot of data?
    To ensure applications are not consistently running in the background do the following press the menu button at the bottom of your phone twice. All the open apps will then appear. Select and hold the bottom of the screen. A minus sign will then appear in the top left of each app. Select each minus sign to close out the application.
    I hope the information given will help clarify what is using a lot of data on your phone. Should you have further questions or concerns, please feel free to reach out to us.
    Thank You,
    MichelleS_VZW
    VZW Support
    Follow us on Twitter @VZWSUPPORT

  • How to restore all system with Time Machine ?

    How to restore all system  from Time Machine ?
    The backup disk for Time Machine is a Usb disk, and the Os is Mountain Lion 10.8.2.
    Thanks in advance !

    Restore the system  with Time Machine  and from the external backup Usb HD,  by pressing  CMD + R  at the power on.
    It worked without problem.
    Thankyou once more !

Maybe you are looking for