HT4859 If your new iPhone was set up as a new phone my the store instead of downloading from iCloud, how do I now go back and download from iCloud?

I just purchased a new iPhone5, the clerk set up the phone as a new device instead of restoring from iCloud. How do I go back and restore now?

Go to Settings>General>Reset and tap Erase All Content & Settings. This will bring you back to the initial setup screens, and allow you to choose Restore from iCloud Backup (see image below). Be sure you are connected to wifi and your charger as restoring may take some time to finish.

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Is the iPhone trade in promotion over? and can I trade in my phone in the store instead of sending it in?

is the iPhone trade in promotion over? and can I trade in my phone in the store instead of sending it in?

The trade in and getting new phone are 2 separate events.
You could trade in your iPhone for $200, but then you need a new phone. Since you are still under contract, even though you just sent in your IP4, you cannot get a reduced price iPhone 6. You would have to pay full price, minus the $200 from your trade in.
Bottom line, to do what your thinking, you need to have an upgrade available.

I don't have the original laptop my iphone was set up on. I have backed up all my data on icloud. If I sync with my new laptop and erase all my contents(restore to factory settings), can I then get it all from icloud?

I don't have the original laptop my iphone was set up on. I have backed up all my data on icloud. If I sync with my new laptop and erase all my contents(restore to factory settings), can I then get it all from icloud?

I have the same problem as the emails go to my iCloud account that I cannot access!!! I cannot answer the security questions as someone else must have set up my iCloud account. Nothing seems to work. It would be great if someone has some ideas as what can be done to recover the situation?

Have been a Verizon customer since I got my first cell phone in my 30's - I am 50 now! A year ago, I stupidly opted to get a new phone on the EDGE program because I was trying my first Samsung device and was not sure I would like it having been an IPhone

have been a Verizon customer since I got my first cell phone in my 30's - I am 50 now! A year ago, I stupidly opted to get a new phone on the EDGE program because I was trying my first Samsung device and was not sure I would like it having been an IPhone user for years.I was right! Or so I thought.... The Note 3 has been horrible. I am on my second phone(replaced it under warranty) and it still freezes, shuts off on its own, and will not come back on for long periods of time. Having had enough, I decided to EDGE Up to another device. On March 16th I tried to edge up my device online but was unable to. I immediately called to figure out what the problem was. Back in October I had a mix up in my billing where I had set up a payment. It was not done properly by customer service and as a result my line was cut off. I called the EXACT day it went off, filed a complaint about the lack of follow through for my arranged payment, and thought I had it straightened out as the payment was made that same day. That incident, although it was a Verizon error, caused my Edge Contract to be "hotlined". I spent an hour on the phone on March 16th clearing the whole mess up. When the conversation ended, the Verizon representative admitted it was a Verizon error, documented everything, and then told me she was filing a release for the hotline hold that would take a couple of days. Her name was Linda and I stupidly trusted what she said.
The days passed as I prepared to have a major foot surgery and to get my classroom straight before I would be out recovering for 3 weeks. All the time, my Samsung continued to glitch out like it has since I got it! While sitting on the couch recovering, I decided to deal with the phone issue again and EDGE UP. I figured 10 days latter, Linda would have taken care of the issue. Unfortunately, I faced the same problem and was told it was not eligible to edge up at this time. BACK on the phone again, 2 supervisors, 3 customer service reps. ( JOE from New York being the rudest customer service rep. I have EVER worked with) and 4 frustrating HOURS latter, Jason, the equally rude supervisor from Rochester, New York, informed me that Linda gave me BAD information, there was NOTHING he could do, and I am NOT eligible until April 14th!!!!! The WORST experience I have EVER had with a company. They were completely inept, rude, and not concerned about my time, my frustration, or the problems I was facing with their product in the LEAST. I have 4 LINES on Verizon that I am going to talk to Sprint about buying out. It was a horrible experience, and I can NOT believe I have no recourse or anyone to talk to....

Edge has very clear restrictions, one being that you must have 6 months of clean payment history which you don't. Either wait until April 14, or good luck at Sprint.
I am unsure how it can be determined the payment mix up was the fault of CS, but regardless, the mix up was done. There can be any number of reasons why a payment could be missed without any fault on your part, however you are still the responsible party for the account and must live with the repercussions.

I just got a new phone today the iphone 5c and i plugged it into itunes. i wanted to get all of my data from my iphone 4s but when i synced my phone all of my iphone 3 data was on my new phone how do i get my iphone 4 data on my new phone?

I just got a new phone today the iphone 5c and i plugged it into itunes. i wanted to get all of my data from my iphone 4s but when i synced my phone all of my iphone 3 data was on my new phone how do i get my iphone 4 data on my new phone?

Did you choose the wrong back up? There should be a drop box when you go to "Restore from Back up" in iTunes and your iPhone is plugged in, on the Summary page. Choose the correct back up. If you can't find one, and you still have your device, back up your iPhone 4 again and then choose that back up. Or check for an old iCloud back up if you have one.

HT4859 i broke my iphone and got a new one. My iCloud backup has a backup from the old phone and one from the new phone. The new phone didnt download everything from icloud. Is there a way to download the stuff i didnt get back?

i broke my iphone and got a new one. My iCloud backup has a backup from the old phone and one from the new phone. The new phone didnt download everything from the original icloud backup. Is there a way to download the stuff i didnt get back? please help

You'll have to do another restore from the old phone backup. But before doing that, tell us what was not restored. For example is it just photos that didn't get restored? If so, that seems to be a common problem for many users, judging by the posts left in the forum. There doesn't seem to be a solution to that problem (other then to tell users to ALWAYS sync photos to a computer and never trust an iCloud backup/restore to save photos.

If you have the iPhone 4s and you buy the iwork...later when you change your phone to iPhone 5 with the same app name and code the iwork still free to download into your new phone???

if you have the 4s and you buy the iwork...later when you change your phone to 5 with the same app name and code the iwork still free to download into your new phone???

Yes as long as you use the same Apple ID for iTunes that you used to download the app originally.
Hope that helps

HT201077 My Iphone 4s was replaced by the Apple store today. I previously backed everything up to Icloud. I'm downloading everything from Icloud onto the new phone. The pictures seem to have stalled on number 215 for the past hour or so.

I had my I phone 4s replaced today at the Apple store. I previously backed it up on ICloud. I'm downloading from ICloud to the new phone. The pictures have been stuck on number 215 for an hour now. I've turned the phone off and on several times, but it won't progress in downloading the pictures. This happened the last time the phone was replaced and there was something I could do to get things moving, but I don't remember what?

Then you'll have to decide when you think it's hung and unlikely to restart. At that point, you'll probably have to reset it (by holding the power and home buttons at the same time until you see the Apple logo, then release) and try restoring the backup again.
The only "solution" I've seen posted on photos that fail to restore from a backup that seems to have worked for others, is the on posted by ezjules here: https://discussions.apple.com/message/19518589#19518589. If you restore the backup again, you could give it a try and see if it works for you.

I got the iPhone 5s this morning and I kept my number and as soon as it charged I got all my messages, but when I connected it to my iCloud and backed it up, when it was finished all the messages I received were gone. How do I get them back?

I got the iPhone 5s this morning and I kept my number and as soon as it charged I got all my messages, but when I connected it to my iCloud and backed it up, when it was finished all the messages I received were gone. How do I get them back?

Hi sofia124,
Welcome to the Apple Support Communities!
It sounds like you may have either set the iPhone up as a new iPhone or restored from a backup that didn’t have your messages on it. If you do have either an iCloud or iTunes backup that you believe has your messages saved, you can restore from that backup to recover your information. Please use the attached article as a reference for restoring from a backup.
Back up and restore your iOS device with iCloud or iTunes
Have a great day,
Joe

I have a macbook pro and I connected a new iphone to my computer. Somehow all my pictures in the iphoto app deleted. How can I get them back, and no I do not have my TimeMachine On. Please help!

I have a macbook pro and I connected a new iphone to my computer. Somehow all my pictures in the iphoto app deleted. How can I get them back, and no I do not have my TimeMachine On. Please help!

If you are running Lion then all drivers are distributed through Software Update. You do not need to install anything, other than to install the printer in System Preferences > Print & Scan. If you already added the printer while it was connected using USB, you might want to delete it and set it up again wirelessly to avoid confusion. Or, give them two distinct names e.g. "Photosmart D110 (USB)" and "Photosmart D110 (wireless)".
All scanning functions are now performed using Preview, but you can also access the scanner through the same Print & Scan preference pane, or with Image Capture.
This HP document may help explain how driver software is distributed now:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03079365&cc=us&dlc=en&lc=en &product=4144493&tmp_track_link=ot_search#N108

I had an iPhone 4 and recently upgraded to iphone5 now iCloud will not back up new phone. Under iCloud it shows 2 iPhones and my iPad. Is it trying to write new phone over the old one? What should I do? I a, afraid I might lose everything messing with

I had an iPhone 4 and recently upgraded to iphone5 now iCloud will not back up new phone. Under iCloud it shows 2 iPhones and my iPad. Is it trying to write new phone over the old one? What should I do? I am afraid I might lose everything messing with

I see. If you go to Settings>General>About>Name, that is the current name of your phone. The backup bearing that name should be the more recent one, and therefore the one you want to keep. I would delete the other one (presumably the one set up by Best Buy under your real name, assuming you changed it later), then see if that gives you enough space to back up again.
If it still reporting insufficient storage, use this guide: http://support.apple.com/kb/HT4847 to try to determine what's taking up all your room. In them meantime, you can perform a manual backup on your computer so your have a current one while you're troubleshooting this. To do so, connect your phone to iTunes, then right-click on the name of your phone on the left side and select Back Up.

HT1203 I recently got a new iMac and did the set up THEN I took it to the store to have them download my data from my old crashed iMac to my new iMac. Now I have 2 logins: my new one and the old one.Is it possible to move my iTunes and iPhoto to the new l

I recently got a new iMac and did the set up THEN I took it to the store to have my backup data loaded onto my new iMac from my old crashed iMac. Now I have 2 login accounts on my new iMac. The old one has my iTunes and iPhoto libraries and my new login is empty. Is it possible to move the libraries and the other data to my new login and delete the old one?

I've done something a little different but have the same problem, sort of. I had been with AT&T for years and had iphones but I switched to VZ wireless quite a while back and got a droid. I just switched back and got the iphone 4S and was downloading apps from the phone having forgot I already had an iTunes account so I created another one.
After doing the above (which I'm not sure where to even start) is it possible to get all of the songs from my old account loaded onto my new phone (I haven't even attempted it yet because I don't know where to start)?

Was my upgrade used when I returned a New phone on the 3rd day I had it?

I opened an account in October of last year. I received an Apple iPhone 4S and then 3 days later returned it for a Galaxy S3. I was recently trying to upgrade my phone but they said the upgrade had already been used when I returned my new phone within the 14 day return policy. Why did that count as my upgrade? Now my account says I can't upgrade until months after my plan ends. I would like to upgrade. Thanks for your help.

There is not enough information in your post for anyone to know if you are actually upgrade eligible. What I was saying is that IF you started service in October of last year then more than likely you are not eligible to upgrade as upgrade eligibility usually becomes available every two years of service.

How to get your contacts to your new phone

These days, most of us live ane die by our mobile phones - our personal and business lives revolve around them; and yet technology moves so fast that our phones become outdated and are replaced so quickly. Luckily, the days when buying a new phone means that you have to laboriously re-enter all of your precious contact numbers are long gone.
There are a number of different ways that you can transfer contacts between your old and your new phone, including:
1. SIM CARD
The original and simplest way to port your contacts is via the SIM card. This system sells itself on the ease of use and the fact that it guarantees universal compatibility, but this simplicity also brings with it the inflexibility - the SIM card can hold just one name and one number per contact, and a typical limit the number of contacts it 250, so it is rapidly ending its tenure as a medium for the storage and transfer of contact information.
Advantages: Ultimate cross-device compatibility
Disadvantages: Limited capacity
2. BUSINESS CARDS VIA BLUETOOTH
Bluetooth connectivity allows data to be relayed between two phones within a range of about ten metres. All Bluetooth-enabled phones can send and receive contacts as vCard files, which allows you to transfer a complete contact to another phone with ease. Using the "Mark/Unmark" feature of your Nokia device, you can also send a batch of contacts at once - the phone still makes a separate transfer per contact, but provided the two devices are paired and set to automatically accept transmissions from each other, you can set things in motion and put the kettle on whilst the phones do most of the hard work - it's as easy as Options>Send business card>Via Bluetooth. The down side is that the vCards go into the Received Files folder of an S40 phone or the Messaging inbox of a Symbian smartphone, you will need to individually save each contact transferred to your address book, so it still isn't an ideal solution for large numbers of contacts.
Advantages: Quick and easy, wide compatibility, all contact information can be transferred
Disadvantages: Still laborious in the case of large numbers of contacts, bulk sending may not work correctly from a different brand of phone.
3. DEVICE-TO-DEVICE SYNC
Many Nokia phones have a Synchronisation or Switch feature which allows you to transfer personal data such as contacts between compatible devices. This is an effective method to transfer data, but unfortunately different versions used in different phones (depending on age and OS) mean that even two different Nokia devices might not be compatible for this method.
Advantages: Easy to use and almost entirely automatic
Disadvantages: Not a reliable cross-platform method
4. SERVER SYNCHRONISATION
A growing feature of the mobile internet is the ability to transfer your phone's personal data with a remote server, which is not necessarily the ideal way to transfer between devices but gives the added functionality that you can recover your data wherever you are in the world as long as you have internet access through your phone, so if you lose your data (or even your entire phone) on a business trip abroad, you don't have to wait to get home to recover it. An example of a server synchronisation service can be found at www.ovi.com
Avantages: Remote storage of data means you can use anywhere
Disadvantages: System still in its infancy for personal consumers
5. PC SYNCHRONISATION
Using Nokia PC Suite, N-Series PC Sutie or Ovi Suite you can synchronise your PIM (Personal Information Management) data with your PC (Outlook, Outlook Express, Vista Contacts, Lotus Notes etc.), allowing it to be subsequently transferred to another Nokia device. For Mac users, there is Apple's iSync software which does the same thing, though whilst it makes transfer between different brands of phone possible it does not guarantee compatibility with all phones from any manufacturer.
Advantages: Any PC-connectivity-enabled Nokia phone is compatibile (PC only), cross-brand support (Mac only)
Disadvantages: Synchronisation software not always reliable
6. CONTENT COPIER
Using Nokia Content Copier from any of the three PC Suites mentioned above, you can copy all or a selection of personal data from your phone into a backup file that can be restored to your phone after a repair or update, or transferred to another compatible phone. This gives ultimate protection as almost all of your phone contents can be saved, but the big downside is that this method is no use to you if you are coming to Nokia from another brand. Wise users back up their phones with Content Copier regularly to ensure that nothing is lost if the phone is lost, stolen or broken. Me, I remember to do it now and again
Advantages: All data can be backed up, and most data can be restored to most Nokia phones
Disadvantages: All of the big manufacturers have their own version, but they are not inter-compatible

Labguy,
Backing up contacts is really important when you're getting a new phone. We want that info to transfer easily. Please use our Contact Transfer Wizard to back up your contacts. You can find the wizard right here -> http://vz.to/19lHYxL
SarahO_VZW
Follow us on Twitter @VZWSupport

HT201269 I just bought a 5S Iphone and will be retiring my Iphone 4. The music copied from Itunes to my new phone, but the apps did not. How do I get the apps to copy to my new Iphone?

I just bought a 5S Iphone and will be retiring my Iphone 4. The music copied from Itunes to my new phone, but the apps did not. How do I get the apps to copy to my new Iphone?

The same way they were put on the previous iPhone, sync them.
Alternatively, read the article from which the question was posted and follow the explicit instructions provided.

HT4859 If your new iPhone was set up as a new phone my the store instead of downloading from iCloud, how do I now go back and download from iCloud?

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