HT4859 The backup procedure doesn't work. This is the second time I have been dissapointed in an Apple product!

I follow the procedure according to the web site directions and it doesn't work. Nothing is backed up. When I go to the icloud web site and sign in, nothing is there.
In addition, I got my son an iPad. Because he is under 18 Apple will not let him sign up for an account on the App store (even though I could give him permission and monitor the activity).
I had to use my account information on the App store. The result; account information is confused. I have had to reset the passwords so many times.
Where is tech support? You can't talk to a live person on the phone because Apple will not publish tech support phone numbers. This will be the LAST time I ever purchase and Apple product!

Winston,
You are correct in that each should have his own account. But because my son is under 18, he cannot have his own account. I would still be in charge of it and monitor it. I was not going to lie and falsify his birthday. So, Apple would not let me create a separate account for the App Store or iTunes for him.
I am also having issues with iCloud and iTunes and synching my PC with the iPhone. What a PITA!
The words "user friendly" are not in Apple's vocabulary!
This will be the last time I ever buy and Apple product!

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*https://support.mozilla.org/kb/Bookmarks+not+saved#w_fix-the-bookmarks-file
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I deleted my favorite playlist accidentally, the backup method doesn't work

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http://support.apple.com/kb/ht4097
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HT4859 The backup procedure doesn't work. This is the second time I have been dissapointed in an Apple product!

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