HT4864 Configuring iCloud's incoming mail server

I am using Mac's (10.7.5) mail client and trying to configure the iCloud incoming mail server but I cannot enter any info in that section.
Can anyone help me, please?
Blessings

You shouldn't need to set Mail up yourself - if you are already signed into iCloud in System Preferences, sign out then sign back in again and enable Mail in the checklist there (and any other data types you want to sync). This will set Mail up for you. Your data will disappear from your Mac when you sign out but will reappear when you sign back in.

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HT4864 How do I directly change the incoming mail server for icloud in Mail? It's grayed out.

How do I directly change the incoming mail server for icloud in Mail? It's grayed out.
I ask this because I have suddenly stopped receiving most e-mails in Mail. I've found that my incoming mail server (p01-imap.mail.me.com) is different from what the Apple mail setup assistant recommends (mail.me.com), but I cannot change it because it is grayed out. Any ideas?

I'm afraid that AFAIK you've gone through the card. You could try Support, though I don't know how helpful they are likely to be.
To contact iCloud Support: if you currently happen to have AppleCare, either because you recently bought Apple hardware or have paid to extend the inititial period, you can contact them here:
http://www.apple.com/support/icloud/contact/
You will need the serial number of the covered hardware.
If you are not covered by AppleCare, then - in common with other free email services - there is no free support and you may be asked to pay a fee.

HT4864 My icloud incoming mail server info is "grayed out" How do I fix this?

My iCloud incoming mail server is grayed out. Also my iCloud and Gmail accounts are showing offline. I just did update to Mountain Lion 2 days ago and now I cannot send mail.

New Info
Re: Messages Menu Commands Greyed Out
A simple solution...
After much troubleshooting, I have isolated the issue with the greyed out "Messages" app menu. The problem is due to the truetype font Apple Gothic missing which is required for the AppleID login window when you first launch Messages. You can just hit skip when the dialog box comes up, but until you do so the full messages menus are not available. So to fix, just drop AppleGothic.ttf in <bootdrive>/Library/Fonts and Messages 8.x should launch correctly. Apple should have really included this font in <bootdrive>/System/Library/Fonts since it is required for one of their Apps
Many people in the prepress or graphics arts fields will likely run into this issue when they customize fonts.
8:22 pm Wednesday; July 9, 2014
 iMac 2.5Ghz i5 2011 (Mavericks 10.9)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 Couple of iPhones and an iPad

HT4864 Incoming mail server problem with iCloud . . .

The incoming mail server dialog box is "greyed out" and I cannot type in the iCloud server. Why is this and how can I fix it?

This is a larger problem than the email server: it may be a temporary server glitch or something more serious with your account. Unless you are in a hurry about it I should leave it for a day and see if it sorts itself out. If it doesn't you may need to contact Support: if you currently happen to have AppleCare, either because you recently bought Apple hardware or have paid to extend the inititial period, you can contact them here:
http://www.apple.com/support/icloud/contact/
You will need the serial number of the covered hardware.
If you are not covered by AppleCare, then - in common with other free email services - there is no free support and you may be asked to pay a fee: you should point out that this is their problem and that you shouldn't need to pay for it.

HT4864 When trying to update my Mail Account Mailbox Behaviours settings, when I try to close the settings pane the following messages occur: Invalid Incoming Mail Server The "Incoming Mail Server" field cannot be empty. The incoming mail server box has p

When trying to update my Mail Account Mailbox Behaviours settings, after making the changes when I try to close the settings pane the following messages occur: Invalid Incoming Mail Server The “Incoming Mail Server” field cannot be empty. The incoming mail server box has in light grey colour: p02-imap.mail.me.com in it and I cannot edit its content. Any ideas what is going on and how to fix it?

Hi all,
Mattreichenbach is probably on the right track here with a reset of settings. I think I've determined the issue has to do with cached account information and inconsistencies for the account name. This seems to crop up when I've changed my password and it hasn't propagated fully to all the servers, devices, certificates, etc.
Hopefully many here are on their way to restoration of service by now but it's clear that a lot of people are having the same issues. Very frustrating and definitely something Apple needs to resolve: incoming mail server field grayed out, incorrect autopopulation of different fields, other unanticipated behaviors. If you're still having issues, though, here's what worked for me...
First, head to the iCloud preferences pane in System Configuration and choose "Sign Out". When I did this it prompted me with a number of "are you sure" type questions about retaining information on my local machine. I chose to delete/remove the info each time simply because it should all be restored by the cloud and I didn't want to risk a massive duplication of my data... I will say, I'm back up and running with no issues so I suspect you can make the same delete/remove choices... But use your own judgment. I don't want you to lose any data (ie.. please use care as you do this because I cannot bear the thought of causing anyone to experience the pain of data loss).
Once you've signed out of iCloud, restart your system. When you get back in, head to the Mail, Contacts and Calendars section of your System Preferences and add your account back by choosing the brushed aluminum "iCloud" button. When it asks for your account name, use your @iCloud.com email address. I am all but certain my issue had started because one of my devices (iPhone or whatever) had been set up with an email alias specified instead of my @iCloud.com address.
Apple, if you're reading through any of these issues (there are TONS of users having this same problem). Take note, that your icloud service somewhat frequently is not responding and yet tells the user that the password is wrong and this prompts people to be changing their passwords unnecessarily. This has happened to me on numerous occasions. Also, I noticed that last week's outage corresponded to a VERY similar outage exactly one year ago to the day. Sounds like planned maintenance to me and I think you could do a better job notifying folks so we're not wasting HUGE amounts of time troubleshooting a problem that we have no hope of fixing.
Hope that helps some of you!
Terry Mullane
Washington, DC

ICloud incoming mail server

Good day all,
For most of the day yesterday I and many others were having difficulty authenticating iOS mail and OS X mail clients to the Apple "appleid.apple.com" servers. It may have been a load issue or a configuration issue on the servers (which are used for both mobileme and icloud. By mid-evening on the east oast of the USA the occurences of password reject were diminishing and now seem to have stabilized.
Today I am having problems with the incoming server bank at "p02-imap.mail.me.com". It either does not connect or does not respond in adequate time to satisfy the Apple mail clients.
I have 4 ex-family MobileMe accounts converted to iCloud. Three of them were assigned "p99-imap.mail.me.com" for incoming mail. The fourth was assigned "p02-imap.mail.me.com". In all instances the incoming mail server was populated during account migration and is not editable.
As an issue of curiousity, does anyone know how the incoming mail server was assigned? Did the first 250,000 of us get one server and the next another, etc.?
I suspect "pXX-imap.mail.me.com" is a server bank with load balancing implemented across multiple servers. Or maybe (shudder) we are hard assigned one physical server (p99, p02, etc.).
It would be interesting to know how Apple's new improved data center(s) have been logically configured for redundancy, load balancing and fail over.
Sorry - it's the geek in me wondering why I can't get my email from a specific Apple resource ("p02-imap.mail.me.com").
Alex

Chris CA wrote:
CAP2010 wrote:
Unfortunately, no matter what I type into the incoming email server while attempting to recreate my account in Mail, the program always tries to connect to p99-imap.mail.me.com.
You don't have to type any server info for your iCloud account.
System prefs > Mail, Contacts & Calendars - New account and select iCloud.
Unfortunately, that was step 1 in the process of not being able to use my mail in iCloud. Also, I have tried changing my password to 8 numbers/letter, etc. in accordance with the new AppleID rules, but that did not work. I have also tried deleting and recreating my account multiple times. I am definitely willing to try any more suggestions.

Error in setting icloud mail on iMac - 'incoming mail server'

I created a new mail account in icloud and cannot edit this account in Mail Preferences on my iMac. Everytime I try to save my changes i get the following error:
"The incoming mail server filed cannot be empty."
Of course the field is automatically filled in and greyed out so it is not changable.
I have tried various fixes, deleting, setting up again, setting up the iCloud and Mail/etc. in System Preferences...
Help!

Hi Suebadu,
Welcome to the Apple Support Communities!
I know that it can be frustrating when an email account, such as your Gmail accounts, are not working as you would expect. In this situation I would recommend reading over and working through the attached article. The Connection Doctor may provide some further information as to what is causing the errors.
OS X Mail: Troubleshooting sending and receiving email messages
Best regards,
Joe

TS3988 The correct information in the email address, Full name and Incoming mail server panes are greyed out, and I can get no further in bring my iCloud a/c online. Any ideas? Thanks.

I've just updated and installed Mountain Lion. I've clicked for iCloud for Mail. The correct information in the email address, Full name and Incoming mail server panes are greyed out, and I can get no further in bring my iCloud a/c online. Any ideas? Thanks.

They are grayed out because they are automatically set up whey you check Mail in System Preferences. If you didn't do that, go back and do so and your iCloud email account will be set up automatically.

ICloud incoming mail server is greyed out so I cannot change info or add alias account

I cannot add a new icloud alias to my mac mail because the incoming mail server is greyed out & unchangeable.
Help!

Aliases should be added on the iCloud website.

HT4864 the incoming mail server field is blank and will not let me type in the information. I can type in other fields but this blank field will not allow it.

In account information the incoming mail server field is blank but when I try to type it in it does not allow me to.
Whats do I do?

Welcome to the Apple community.
You do not need to start adding manual information into your iCloud account settings. If you feel the settings are incorrect for any reason, you should delete your account and add it back and let it set itself up.

TS3988 what is the iCloud incoming mail server setting?

what is the iCloud incoming mail server setting?

imap.mail.me.com - but you shoudn't need to enter this manually. If you are having problems, sign out in System Preferences>iCloud, then sign back in again and enable Mail in the checklist. Your data will disappear from your Mac when you sign out but will return when you sign back in.

ICloud incoming mail server setting.

I'm not getting iCloud email and the incoming mail server setting (p99-imap.mail.me.com) is dimmed out and not editable. Ideas?

Chris CA wrote:
CAP2010 wrote:
Unfortunately, no matter what I type into the incoming email server while attempting to recreate my account in Mail, the program always tries to connect to p99-imap.mail.me.com.
You don't have to type any server info for your iCloud account.
System prefs > Mail, Contacts & Calendars - New account and select iCloud.
Unfortunately, that was step 1 in the process of not being able to use my mail in iCloud. Also, I have tried changing my password to 8 numbers/letter, etc. in accordance with the new AppleID rules, but that did not work. I have also tried deleting and recreating my account multiple times. I am definitely willing to try any more suggestions.

HT4864 how do i change my incoming mail server name?

My incoming mail messages on my MacBook suddenly stopped coming in yesterday. I changed nothing, but now it says I have the wrong password. I checked my incoming mail server settings and think this could be the problem, but do not know how to change it. It is greyd out.

Since you're posting in the icloud forum, I'm going to assume you're using an icloud email account.
You're not supposed to edit its settings directly. Quit Mail. Click your apple >> system preferences >> icloud. Remove the checkmark beside mail. Wait a minute and recheck it. Then try the account in the mail.app again.
If you've manually added the account because you're not running Lion or Mountain Lion, then you can check the settings in Mail menu >> preferences >> accounts >> select the account. The correct settings for icloud mail is here: http://support.apple.com/kb/HT4864

TS4002 I cannot edit my incoming mail server name under iCloud

This morning my iCloud email stopped working. When I open the Mail preferences panel and look at the iCloud account, the Incoming Mail Server is listed as "mail.example.com" and is greyed out. I cannot edit this entry to the proper iCloud server name. I can edit my user name and password, but when I try to save changes it tells me that I cannot leave the Incoming Mail Server name blank. Which wouldn't be a problem if I could, you know, change it.
This just started this morning. I noticed that Mail was asking me for passwords that have been in my Keychain for ages, and I had to manually enter them all to get to my email.
My account is working on my iOS devices.
Tom

Looked around on other threads on Apple Support and found a solution that worked for me.
    - Delete your iCloud account in Mail Preferences, Account tab.
     - Click "+" to add an account
     - Fill in your iCloud name-address-password, then hold Option key down, then click 'Continue'. Holding Option down takes you to a screen you normally don't see!
     - Change the incoming Mail Server from 'mail.me.com' to 'imap.mail.me.com'
     - Proceed creating your account.
Try!

TS4002 I cannot fill in the incoming mail server on my iCloud account and therefore cannot finalize it.

My iCloud mail is not working on my Macbook Pro. When I go to Mail preferences - Accounts - iCloud, everything is correct, except the incoming mail server. I also cannot acces this to fill in the correct incoming server.

HT4864 Configuring iCloud's incoming mail server

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