HT4864 Incoming Mail Server

I can't change my incoming mail server on OSX mail. It is greyed out and when I try to save it says it can't be blank but it isn't. Anybody know how to fix this?

In your OSX mail app's preferences, delete the icloud account and then start again by defining it. (I'm assuming this has to do with an icloud email account and not some other provider's like gmail.)

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HT4864 incoming mail server is grayed-out

How do I get my "incoming mail server' un-grayed? It won't let me put information on that line.
Thank you.

The p10 number is one of those added by the system and appears to represent different geographical areas - it's quite normal.
If you are having problems with the setup you should sign out in System Preferences (or Settings)>iCloud and sign back in again, emabling Mail in the checklist. This should set it up correctly. It's not designed to let you do this manually in the Mail application.

HT4864 incoming mail server wont allow me to alter info

I've upgraded to Mountain Lion & am pulling my hair out over so many things!!
All of a sudden, my iCloud mail isn't working... so I went into the account setting to see what was wrong there and found that the 'incoming mail server' box was not filled ?? why ??
Now if i want to add the correct incoming details, that box/field wont allow me to open it to enter the info !!??? So how the heck can I make the change to fix it?? Then when I want to get out of it & say 'save changes' it tells me that the 'incoming server' field cannot be left empty !! aarrgghhhhhh

This issue has been posted on several discussions, but the best answer I have receieved is to delete the account, and enter it again. We have several computers that have been updated from 10.7 to 10.8 in the house. We want to simply change the name of the mailbox, but also can not edit the Incoming Mail Server for iCloud. Deleting the mailbox, and creating it from scratch is NOT an option, since we been using it for years, and have it full of email. Does anyone have a real option for this problem that was introduced when we upgraded from 10.7 to 10.8?
Thank,
Steve

HT4864 Incoming mail server problem with iCloud . . .

The incoming mail server dialog box is "greyed out" and I cannot type in the iCloud server. Why is this and how can I fix it?

This is a larger problem than the email server: it may be a temporary server glitch or something more serious with your account. Unless you are in a hurry about it I should leave it for a day and see if it sorts itself out. If it doesn't you may need to contact Support: if you currently happen to have AppleCare, either because you recently bought Apple hardware or have paid to extend the inititial period, you can contact them here:
http://www.apple.com/support/icloud/contact/
You will need the serial number of the covered hardware.
If you are not covered by AppleCare, then - in common with other free email services - there is no free support and you may be asked to pay a fee: you should point out that this is their problem and that you shouldn't need to pay for it.

HT4864 When trying to update my Mail Account Mailbox Behaviours settings, when I try to close the settings pane the following messages occur: Invalid Incoming Mail Server The "Incoming Mail Server" field cannot be empty. The incoming mail server box has p

When trying to update my Mail Account Mailbox Behaviours settings, after making the changes when I try to close the settings pane the following messages occur: Invalid Incoming Mail Server The “Incoming Mail Server” field cannot be empty. The incoming mail server box has in light grey colour: p02-imap.mail.me.com in it and I cannot edit its content. Any ideas what is going on and how to fix it?

Hi all,
Mattreichenbach is probably on the right track here with a reset of settings. I think I've determined the issue has to do with cached account information and inconsistencies for the account name. This seems to crop up when I've changed my password and it hasn't propagated fully to all the servers, devices, certificates, etc.
Hopefully many here are on their way to restoration of service by now but it's clear that a lot of people are having the same issues. Very frustrating and definitely something Apple needs to resolve: incoming mail server field grayed out, incorrect autopopulation of different fields, other unanticipated behaviors. If you're still having issues, though, here's what worked for me...
First, head to the iCloud preferences pane in System Configuration and choose "Sign Out". When I did this it prompted me with a number of "are you sure" type questions about retaining information on my local machine. I chose to delete/remove the info each time simply because it should all be restored by the cloud and I didn't want to risk a massive duplication of my data... I will say, I'm back up and running with no issues so I suspect you can make the same delete/remove choices... But use your own judgment. I don't want you to lose any data (ie.. please use care as you do this because I cannot bear the thought of causing anyone to experience the pain of data loss).
Once you've signed out of iCloud, restart your system. When you get back in, head to the Mail, Contacts and Calendars section of your System Preferences and add your account back by choosing the brushed aluminum "iCloud" button. When it asks for your account name, use your @iCloud.com email address. I am all but certain my issue had started because one of my devices (iPhone or whatever) had been set up with an email alias specified instead of my @iCloud.com address.
Apple, if you're reading through any of these issues (there are TONS of users having this same problem). Take note, that your icloud service somewhat frequently is not responding and yet tells the user that the password is wrong and this prompts people to be changing their passwords unnecessarily. This has happened to me on numerous occasions. Also, I noticed that last week's outage corresponded to a VERY similar outage exactly one year ago to the day. Sounds like planned maintenance to me and I think you could do a better job notifying folks so we're not wasting HUGE amounts of time troubleshooting a problem that we have no hope of fixing.
Hope that helps some of you!
Terry Mullane
Washington, DC

HT4864 the incoming mail server field is blank and will not let me type in the information. I can type in other fields but this blank field will not allow it.

In account information the incoming mail server field is blank but when I try to type it in it does not allow me to.
Whats do I do?

Welcome to the Apple community.
You do not need to start adding manual information into your iCloud account settings. If you feel the settings are incorrect for any reason, you should delete your account and add it back and let it set itself up.

HT4864 how do i change my incoming mail server name?

My incoming mail messages on my MacBook suddenly stopped coming in yesterday. I changed nothing, but now it says I have the wrong password. I checked my incoming mail server settings and think this could be the problem, but do not know how to change it. It is greyd out.

Since you're posting in the icloud forum, I'm going to assume you're using an icloud email account.
You're not supposed to edit its settings directly. Quit Mail. Click your apple >> system preferences >> icloud. Remove the checkmark beside mail. Wait a minute and recheck it. Then try the account in the mail.app again.
If you've manually added the account because you're not running Lion or Mountain Lion, then you can check the settings in Mail menu >> preferences >> accounts >> select the account. The correct settings for icloud mail is here: http://support.apple.com/kb/HT4864

HT4864 How do I directly change the incoming mail server for icloud in Mail? It's grayed out.

How do I directly change the incoming mail server for icloud in Mail? It's grayed out.
I ask this because I have suddenly stopped receiving most e-mails in Mail. I've found that my incoming mail server (p01-imap.mail.me.com) is different from what the Apple mail setup assistant recommends (mail.me.com), but I cannot change it because it is grayed out. Any ideas?

I'm afraid that AFAIK you've gone through the card. You could try Support, though I don't know how helpful they are likely to be.
To contact iCloud Support: if you currently happen to have AppleCare, either because you recently bought Apple hardware or have paid to extend the inititial period, you can contact them here:
http://www.apple.com/support/icloud/contact/
You will need the serial number of the covered hardware.
If you are not covered by AppleCare, then - in common with other free email services - there is no free support and you may be asked to pay a fee.

HT4864 My icloud incoming mail server info is "grayed out" How do I fix this?

My iCloud incoming mail server is grayed out. Also my iCloud and Gmail accounts are showing offline. I just did update to Mountain Lion 2 days ago and now I cannot send mail.

New Info
Re: Messages Menu Commands Greyed Out
A simple solution...
After much troubleshooting, I have isolated the issue with the greyed out "Messages" app menu. The problem is due to the truetype font Apple Gothic missing which is required for the AppleID login window when you first launch Messages. You can just hit skip when the dialog box comes up, but until you do so the full messages menus are not available. So to fix, just drop AppleGothic.ttf in <bootdrive>/Library/Fonts and Messages 8.x should launch correctly. Apple should have really included this font in <bootdrive>/System/Library/Fonts since it is required for one of their Apps
Many people in the prepress or graphics arts fields will likely run into this issue when they customize fonts.
8:22 pm Wednesday; July 9, 2014
 iMac 2.5Ghz i5 2011 (Mavericks 10.9)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 Couple of iPhones and an iPad

HT4864 my incoming mail server is gray and won't let me enter anything? what do i do..i can't get my mail?

my incoming mail server is gray in its space and won't let me enter anything? i can't get my incoming mail on my mac computer? what do i do so I can reenter the incoming mail server information? the rest of my preference screen is black and can be changed?

I did have the same problem this morning, but after several attempts o deleting and creating a new account, it started working again.
I think they were doing some changes in iCloud and that created several problems last night and today.

HT4864 Configuring iCloud's incoming mail server

I am using Mac's (10.7.5) mail client and trying to configure the iCloud incoming mail server but I cannot enter any info in that section.
Can anyone help me, please?
Blessings

You shouldn't need to set Mail up yourself - if you are already signed into iCloud in System Preferences, sign out then sign back in again and enable Mail in the checklist there (and any other data types you want to sync). This will set Mail up for you. Your data will disappear from your Mac when you sign out but will reappear when you sign back in.

HT4864 How do I construct the preferences in mail for the incoming mail server?

I need help in setting up the preferences for mail, especially for the servers. I followed setting up an account and
when I encountered the incoming mail server box, it didn't allow keying anything into it. It is blocked; and with the outgoing server, the choices aren't
clear.
Then when I try using mail, it won't let me send or receive mail saying I can't leave the incoming box empty or that it can't contactr the outgoing server`so I should see iCloud preferences.

Not unless you know which file in the app sets the choices. I've been through it pretty thoroughly and can't find the one.

HT204053 Incoming Mail Server Problem

Dear all
I am facing a kind of system problem while am doing my iCloud email on Mail application on Mac Book Pro., and it gives me some problem with the incoming mail server.
Please advise
Regards
Ahmed

Welcome to the Apple Support Communities
If you have OS X Mountain Lion or Lion, open System Preferences > iCloud and untick and tick Mail again. This will set up again the servers on Mail. If it doesn't work, you may need to set up the servers manually > http://support.apple.com/kb/HT4864?viewlocale=en_US

I am unable to send mail-in mail preferences at accounts page I am unable to type in the incoming mail server

On my mac pro I have lost the abillity the send mail--no a probllem on my desk top Mac.
In mail at preferances --the Accountstab -on the macpro 'incoming mail server ' is blank and I can't type in to the box with the sever name.
Help please

You need to open Mail>Preferences>Accounts>click on "Accounts Information" over to the upper right in the window>click on the drop down list button at the right of "Outgoing Mail Server (SMTP)" line> click on "Edit SMTP Server List">click on fIrst "Account Information" and then "Advanced", filling in each of the information fields with info that your ISP provides you with>click on "OK" button>click on the drop down list button at the right of "Outgoing Mail Server (SMTP)" line>click on the correct SMTP Server in the list for that Account to select it.
Hope this helps

Error in setting icloud mail on iMac - 'incoming mail server'

I created a new mail account in icloud and cannot edit this account in Mail Preferences on my iMac. Everytime I try to save my changes i get the following error:
"The incoming mail server filed cannot be empty."
Of course the field is automatically filled in and greyed out so it is not changable.
I have tried various fixes, deleting, setting up again, setting up the iCloud and Mail/etc. in System Preferences...
Help!

Hi Suebadu,
Welcome to the Apple Support Communities!
I know that it can be frustrating when an email account, such as your Gmail accounts, are not working as you would expect. In this situation I would recommend reading over and working through the attached article. The Connection Doctor may provide some further information as to what is causing the errors.
OS X Mail: Troubleshooting sending and receiving email messages
Best regards,
Joe

HT4864 Incoming Mail Server

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