HT4864 My icloud account (OSX 10.7.5) receives my bt internet email account but i no longer want it to.

My icloud account (OSX 10.7.5) receives my bt internet email account but i no longer want it to. I have deleted the bt account in preferences, but it still collects them. How do i stop it. Can you please help

iCloud cannot access other email accounts; there are two possible explanations for what is going on.
The first is that you set up forwarding from the BT account. If this is the case it's there that you would have to cancel it.
The second is that you set up collection from the BT account as a MobileMe subscriber before migrating to iCloud last year. Other people have found that in that situation the collection, irrationally, continues to operate and can't be cancelled because iCloud does not provide the facility.
In most cases it has stopped on its own eventually; but we are now a year on so if it hasn't you will need to contact iCloud Support. If you currently happen to have AppleCare, either because you recently bought Apple hardware or have paid to extend the inititial period, you can contact them here:
http://www.apple.com/support/icloud/contact/
You will need the serial number of the covered hardware.
If you are not covered by AppleCare, then - in common with other free email services - there is no free support and you may be asked to pay a fee. As this is a problem they have caused you ought to be able to get their attention without paying anything.

Similar Messages

  • HT5621 I Have followed all the steps and still cant remove iCloud to my existing account and add to the new one, the old email account was changed a year ago and cant get that email plus the password don't work please HELP!!

    I Have followed all the steps and still cant remove iCloud to my existing account and add to the new one, the old email account was changed a year ago and cant get that email plus the password don't work please HELP!

    Welcome to the Apple community.
    This feature has been introduced to make stolen phones useless to those that have stolen them.
    However it can also arise when the user has changed their Apple ID details with Apple and not made the same changes to their iCloud account/Find My Phone on their device before upgrading to iOS 7, or if you restore from a previous back up made before you changed your details.
    The only solution is to change your Apple ID back to its previous state with Apple at My Apple ID using your current password, you don’t need access to this address if it’s previously been used with your Apple ID, once you have saved these details enter the password as requested on your device and then turn off "find my phone".
    You should then change your Apple ID back to its current state, verify it once again, delete the iCloud account from your device and then log back in using your current Apple ID. Finally, turn "find my phone" back on once again.
    This article provides more information about Activation Lock.

  • I'm trying to transfer iTunes and it's based off an old email account. How can I transfer to my new email account.

    I'm trying to transfer iTunes and it's based off an old email account. How can I transfer to my new email account.

    In addition I don't remember my old password.

  • TouchSmart 600 unable to connect to Internet & email accounts. Error Code 0x80070057

    TouchSmart 600 unable to connect to Internet & email accounts.  Receive Windows Network Diagnostics error message "An unexpected error has occurred.  The troubleshooting wizard can't continue"  Error Code: 0x80070057.  Using old laptop to send this message.  Tried to restore back to a certain date but was only able to restore back to latest Windows download which did not correct my problem.  Any help appreciated.  Thanks.

    I have the same problem connecting to the Internet that it is. It is more intermittent than permanent though. I have updated the driver from HP site, but no change.  From the searches on the web problem seems more widespread though. HP do something! Please!

  • I do not receive notifications for my email account even though the email setting in Notifications is turned on. How can I fix this?

    In iOS 5 I do not receive notifications for my email account even though  the email setting in Notifications is turned on. I do receive other notifications. Does anyone have any suggestion on what is wrong or how I should correct it? Thanks.

    Hey M0904,
    I found the following information regarding troubleshooting notifications, I'd run through them and see if they resolve the issue:
    iOS: Understanding Notifications
    http://support.apple.com/kb/ht3576
    Troubleshooting notifications
    Push notifications require an active Wi-Fi or cellular connection. If you are not receiving notifications for a specific app, try these steps:
    Verify that the app supports notifications.
    After installing an app or restoring a backup to a different iOS device, open the app at least once to begin receiving notifications.
    If the app requires entering or logging in to an account, you will need to do this before receiving notifications.
    Check Settings > Notifications to ensure that the app is configured for notifications.
    If notifications do not appear only in the Notification Center, verify that the Notification Center setting for the app is enabled.
    If you are still unable to receive notifications and you are using a Wi-Fi connection, verify that the network or firewall is not blocking access to port 5223.
    Have a good one,
    David

  • I don't remember my password and one of the security questions for my account. I also don't have the same email account now as i did when I signed up. Help?

    I don't remember my password and one of the security questions for my account. I also don't have the same email account now as i did when I signed up.
    I want to figure out my old password and/or change the new email to my current one.
    thanks

    You can try getting the password reset via this page : http://iforgot.apple.com
    If you can't then you will need to contact iTunes Support / Apple in your country to get the password and your questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address to your account for potential future use : http://support.apple.com/kb/HT5312

  • HT5114 can i have the same email address with different itunes accounts my kids are to young to have an email address but love apps

    can i have the same email address with different itunes accounts my kids are to young to have an email address but love apps

    Have a look here...
    http://macmost.com/setting-up-multiple-ios-devices-for-messages-and-facetime.htm l
    And Here  >  Sharing Apps
    http://macmost.com/sharing-ios-apps-with-family.html

  • I want to create more icloud email addresses but  I don't want to delete my current icloud address.

    I want to create more icloud email addresses but I don't want to delete my current icloud address.

    Answered in your other thread. Please don't post in more than one place, it can lead to people wasting their time answering a question which has already been answered.

  • HT201320 Both of my kids have an iPod Touch.  Can I have two iPods registered on the same email account or do I have to create a new email account for the second one?

    Both of my kids have an iPod Touch.  Can I have two iPods registered on the same email account or do I have to create a new email account for the second one?

    There is some info in this discussion.
    https://discussions.apple.com/thread/6024120?tstart=0

  • When I try to use HELLO feature, it will not find my email account. Do I have to set up an email account with Firefox?

    When I try to use HELLO feature, it will not find my email account. Do I have to set up an email account with Firefox?

    See this to learn how to set '''mailto''' in Firefox.
    https://support.mozilla.org/en-US/kb/change-program-used-open-email-links

  • HT4859 My iCloud does not allow me to change my user email account. How can I change to a new email account and restore my iCloud?

    I was recently hacked so I had to change to another email account and now iCloud won't let me back up because it is still only allowing the old email acct to be the main one. How can I switch to a new email account for my iCloud?

    Welcome to the Apple Community.
    In order to change your Apple ID or password for your iCloud account on your iOS device, you need to delete the account from your iOS device first, then add it back using your updated details. (Settings > iCloud, scroll down and hit "Delete Account")
    Providing you are simply updating your existing details and not changing to another account, when you delete your account, all the data that is synced with iCloud will also be deleted from the device (but not from iCloud), but will be synced back to your device when you login again.
    In order to change your Apple ID or password for your iCloud account on your computer, you need to sign out of the account from your computer first, then sign back in using your updated details. (System Preferences > iCloud, click the sign out button)

  • Why when I send a message my friends receive it from my email account..

    Every time I send a iMessage to somebody that person doesn't receive it from my phone number but from my email account which is annoying...
    How can I fix it/how can I turn it off??
    Thanks

    This is not really enough information to offer informed assistance...
    marilenac wrote:
    why when I send messages from my Iphone, they come back to me?
    However... Check where you are sending them to...
    Make sure you are not sending them to yourself.

  • HT201320 when trying to set up my email account, i enter add account tap in my details for my virgin media email account, after going through the veryfying, it comes back with cannot connect using ssl.

    when trying to set up my personal email account, following the on screen instructions, it comes back with CANNOT CONNECT USING SSL, do you want to try setting up the account without ssl? Yes or No

    Since Thunderbird does not run on iPads, what does this have to do with Thunderbird?

  • Can't active Internet email account since I hard reset my torch 9800

    HI, I did a hard reset lately because I wanted to clear my enterprise email . Since this time, I can't active internet email like Hotmail on my torch 9800. I have the option to activate my old email  in the menu "Email Account Activation" but when I try to verify my password I have an error message " Sorry, unable to continue your session. Please log in again,"  Does somebody know what I can do to activate my old email or a new one?
    Jordane
    Solved!
    Go to Solution.

    thankssssssss you just save my life it took me 2 days by myself without success despite  I did it 3 times before with the old scroll down system.
    BillJ wrote:
    Yes.  You can use Telus's self-serve BIS site from where you can add, delete and edit email accounts for your phone from your PC.  You'll have to call Telus to get a user/pass combo but it's worth doing.
    Secondly, if you don't want to bother with that option, you can type www.blackberry.com/integrate from your phone's browser.  That will get you the same results as the first link I gave to you.
    I hope that helps you. 
    did it 3 times before with the old scroll down system.

  • TS3276 Some of the email I always received in my Verizon email account is now going to trash.  How can I stop this?

    Recently I found some of my email was going to trash instead of going to my account on Verizon where is used to ALWAYS go.  How do I fix this?

    Here are the settings for my Leopard Mail client. Yours may be slightly different.
    Remove any tick from 'Remove copy from server after retrieving message'.
    To clarify my earlier remarks about mixing POP and IMAP. Unless you know what you are doing I don't advise:
    Accessing any account on a mail server with both POP and IMAP
    Setting up an email client to use both POP and IMAP
    Item 1 is likely to be a problem for the unwary as POP only downloads messages from the server's Inbox so it will never see messages moved by IMAP. Also the default settings of many POP clients are set to automatically delete messages from the server's Inbox either immediately or after a specified time which can cause problems for IMAP.
    Item 2 is less of a problem if the email accounts are different but I have known some email clients, especially Thunderbird after several upgrades, get their preferences in a mess doing this. It is also likely to cause some users to get confused because of the different ways in which POP and IMAP work.
    My advice for those who have family members with some preferring IMAP and some POP is to set them up with either separate accounts on the computer or different email clients (eg one with Mail and the other with Thunderbird) on the one computer account so that both POP and IMAP are not being used by the same email client on the same computer account.
    I stress that this advice is for less experienced users.

Maybe you are looking for