HT4899 how to delete messages before viewing them

Question

How do I delete a message in my icloud mail without first viewing it? My delete icon is grayed out unless I open the message first. Actually all my icons except the compose and the show action menu icon are grayed out until I open a message. I have 86 messages of nothing but spam from an address that is: Customer Service - be2
And even though I have forwarded (over a month ago) some of these on to [email protected], I still can not get them to stop.

Answer 1

Hi Sridhar,
Generaly messages are stuck in the queue and get a status called "HOLD" if we are using a EOIO (Exactly Once In Order) message processing manner.
For processing of these messages they use a unique queue and all the messages use this queue.
If a message in this queue fails to  process then the rest of the messages those are sequentialy under this failed message get  a status HOLD.
Steps:- You need to find out the message in that queue that is in the "system error"   status during a long time interval.
            If possible cancel the message (we need to cancel the message) in "system error".
            after this the entire queue will be cleared and the messages those are in the HOLD status will be cleared also.
you  need to find out the system error message using the "conversation ID" ( it refers the queue name for the EOIO processng) and the "sequential number" ( it is the sequence of messages in the queue )  in the Message Monitoring of RWB (Adapter Engine).
Please refer to the blog- /people/stefan.grube/blog/2006/04/27/how-to-deal-with-stuck-eoio-messages-in-the-xi-30-adapter-framework
and  Check SAP Note 885879 - EOIO message in HOLD without predecessor cannot be restarted
Please let me know if it works or not.
Regards
Sugata Bagchi Majumder