HT4913 Hello, Have I tunes, need to reset factory settings since I do not have password for the iPad? Will not open devices on itunes

Hello, never used this before but need your help please. When I click devices it does not open. I am using toshiba lap top, vista. Thank you.

Hello,
Try changing the view on iTunes 11 to classic view.  To enable the menu bar, press Control-B.  To enable the Side Bar, press Control-S. Test to see if you can access the device. 
iTunes: Turning on iTunes menus in Windows 8 and 7
http://support.apple.com/kb/HT5610
iTunes 11: Frequently used features
http://support.apple.com/kb/HT5649
If the issue persists and iTunes becomes unresponsive when attempting to access your device, try the steps in the article below. 
iTunes: May become unresponsive when connecting iPhone, iPad, or iPod touch
http://support.apple.com/kb/TS3219
Cheers,
Jason H.

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