HT4946 hii, on my iphone 4s, i tried upgrading my OS and i was asked if i needed back up and i said yes, after upgrading i couldnt find any of my files, document, pictures, music and all. please i need help please.

hii, on my iphone 4s, i tried upgrading my OS and i was asked if i needed back up and i said yes, after upgrading i couldnt find any of my files, document, pictures, music and all. please i need help please.

Hi,
usually when you upgrade, it should not delete your files, but if it happens, than you should have a backup.
Unfortunately it is very common, that people don't know, what exactly is in the backup.
The question is, what files exactly you are missing? Own pictures, or taken with the device? Purchased music form the iTunes Store, or own? ....
Documents and files are mostly up to the developer of the app, if they are part of the backup, usually not and you need to transfer them before.
In the backup you will find just pictures from the Camera Rolle folder, everything else you should have on the PC, if you had it on the device.
Same then for music, you can transfer purchased music from the device, but your own works just one direction, from PC to device, from device to PC it doesn't work.
In future I recomand you to be sure how the backup works or use a 3rd party app (iExplorer) where you have a little bit more "freedome" than with iTunes.
Or you maybe just restored from the worng backup

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