HT4946 I synced my phone (3GS), then it was stolen. I have an old 3G and when I plugged into itunes I could not get my old data to sync. I never "backed up" my phone but I synced it and restored. How do I find the data to put on my new phone?

I have precious photos and videos that were lost, please help!

Syncing does not backup photos.
Backing up only backs up the photos taken with the device but is not a solution to maintaining you precious photos.
It is the user's responsibility to copy the photos taken with the device off the device to the computer. Same goes for videos taken with the device.
Media on the device has never been included in a backup.
Sorry, but if you've lost the device (or it's been stolen) and you've failed to manage your data on the device, it is gone.

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Downloaded 5.01 and latest itunes. Had errors on iphone needed to restore now when i plug into itunes it freezes I need to use task master to close.if i plug my wifes phone in no problems with itunes took it to apple store tech no help.

Have iphone 3g with 5.0 I downloaded 5.01 for phone and itunes latest download. Had errors on download and needed to restore. Everything came back except apps.
Pluged into itunes and it gave me the restore screen. restored again. Now when i plug into itunes it shows my phone but freezes up. I need to use task master to close itunes. Went to apple store tech. No help said to use Icloud but no WiFi is available. My wife's phone works fine with itunes.

Basic troubleshooting steps clearly outlined in the User Guide are restart, reset, restore from backup, restore as new device.
If you have gone through ALL the above steps and are still having problems, then you'll need to bring your phone into Apple for evaluation.

I have songs on my iPhone 6 that I can't remove and when I plug into iTunes and go to "Summary" and "On This Device" the songs don't show up but they are on my phone. How do I remove them? Not even sure how they got on actually.

I have songs on my iPhone 6 that I can't remove and when I plug into iTunes and go to "Summary" and "On This Device" the songs don't show up but they are on my phone. How do I remove them? Not even sure how they got on actually since I have a iTouch and keep all my music there. HELP!!

Have you tried deleting the songs from Settings?
Settings -> General -> Usage -> Manage Storage (not the iCloud link!) -> Music and then click Edit to enable you to be able to delete.

I have an ipad 2, MC769x it is running 4.3.3 (8j2) i have been trying to upgrade to ios 5 or higher but a) I don't have a software update option on my Settings / General screen. And b) when I go into itunes I don't get tihe options suggested on the forums

I have an ipad 2, MC769x it is running 4.3.3 (8j2) i have been trying to upgrade to ios 5 or higher but a) I don't have a software update option on my Settings / General screen. And b) when I go into itunes I don't get tihe options suggested on the forums. I really want to upgrade my ipad as I want to buy and install some apps that are only available from ios5 onwards. I have been a big apple fan but I am now wondering if my ipad2 was a mistake.

If your are using IOS 4, see below.
http://support.apple.com/kb/HT4972

HT1688 Why does when they upgrade my phone they turn on Icloud stuff I did not have and wiped out my phone contacts, but after it did that it took another back up and I could not get my contacts from backup unless I go back sept , why not incremental back

recent upgrade I lost all my contacts, I only had icloud for find my phone. My son backs his contacts up to my id, so when the upgrade happen it wipped out my contacts. I had been doing backups on my computer when I plug it in. But the problem is that it overlays the previous backup and after the upgrade it wiped out my phone contacts. So now I lost them and can not recover them. You need a more robust backup for IPhone.... I can not use the cloud because of my work will not let me. I have confidential information or access to it on my phone. I do not like each time I upgrade I lose my contacts and then I can't recover them because the backup runs again and overlays it. Should be a way to get increamental backups at point and time and not overlay everything. So frustrating with my upgrades and constantly losing my contacts. Very insufficent.

I think you can solve your problems by removing your AppleID email address from BOTH the Messages setting on your iPhone and the iMessages settings on your Mac.
On iPhone:
Settings > Messages > iMessage > Dissabled
Settings > Messages > Send & Receive > touch the "(i)" < touch "Remove This Email"
On Mac:
Open "Messages" application
Click "Messages menu > Preferences
Click "Accounts"
Select your AppleID account
Under the "You can be reached for messages at" settings, uncheck your AppleID email address and your phone number
Then uncheck the "Enable this account" setting
And lastly, ask all of your friends with iPhones to delete all iMessage conversations (blue bubbles) in their entirety.
To test, send a friend a new text using their phone number (not their email address) and watch the color of the bubble. If it's green then you are using SMS.

I sync my iPad. Now everything is messed up playlists and music are gone. Weird stuff showed up. And now I can't find the option to delete or make new playlists. 6.1.2 is my newest version!! NEED HELP!!

So I don't sync my iPad very often. My dad and I share a computer. And I decided to do it the other day. I am pretty sure I did it all correctly selecting music that I wanted not deleting playlists but it seems to be that they are gone. And music I didn't want has appeared. And now I don't have an option (with this new iOS 6.1.2) to make new playlists or edit music I don't want out.
I know I need help figuring those two things out 1 how to make a play list. There isn't a "add" button anymore in that screen I have a "you have no playlist"with a button underneath that says "go to iTunes Store" why I would need the store for that, I do not know.
Then in the songs, artists, albums sections where you used to be able to hit "edit" button to delete the music you have that you don't want. I don't seem to be able to do anything at all to get rid of the random music I have.
I need help. I know my iPad fairly well but I am not super savvy with it either.

Is there a "New" button at the top right of the Playlists section of Music?
There is no Edit button to delete music, swipe sideways on the song to reveal the delete button. Tap and hold on the artwork in Artists and albums to reveal the (X) button to delete. Or connect the iPad back up to iTunes on the computer and check your sync settings for music to ensure you are syncing the right content.

Ipad froze up with picture of cord plugin and arrow pointing to itunes logo but wont go away when i plug into itunes

ipad froze up when i was updating itunes with ipad plugged into computer. now ipad just shows a picture of a cord with an arrow pointing to the itunes logo. does anyone know how to free up my ipad. ive tried unpluggin it and plugging it back in to itunes but nothing unfreezes it.

Try and force iPad into Recovery Mode
1. Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.
2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off.
3.While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.
4. Continue holding the Home button until you see the "Connect to iTunes" screen. When this screen appears, release the Home button. iTunes should alert you that it has detected a device in recovery mode. Click OK, and then click Restore to restore the device.
Note: Data will be lost. You may have to repeat the above many times.

How do I put music I have uploaded from a CD onto my iphone 5 via itunes? I have tried to drag and drop it onto my iphone when my phone is plugged into itunes this does not seem to be working.... Getting annoyed!!!

I cant seem to get cd's that I have uploaded onto my iphone 5 via itunes. I have tried to highlight the items and drag and drop them into my phone but this isnt working...; This is really starting to frusterate me!!!
Please help me

If you have not already reverted the look and feel to be like iTunes 10 then
View > Show Sidebar
View > Show Statusbar
click on the black arrow in the search box and untick Search Entire Library
Now you should be able to drag and drop onto your phone or use the sync pages
http://support.apple.com/kb/PH12113
If your still having issues with your phone then Try this trouble shooting link
http://support.apple.com/kb/TS1591

When I signed into iTunes, I did not see an update prompt like I normally do for a new update - I went to the download page, but if I start it will it create a whole new iTunes or just update my current version of 11.0.5?

When I signed into iTunes, I did not see an update prompt like I normally have seen for updates in the past. When I went to the download page, it looked like it would download a whole new iTunes? or will it just update the version I currently have, 11.0.5?

Regardless of whether the user utilizes the check for updates features or downloads the update from Apples website, the same process is followed. The existing version of iTunes is uninstalled and the new version of iTunes is installed.

HT1688 I tried to update my iPhone 5 this morning with the new software update and now it won't turn on. When I plug into my itunes account, it says my phone is in recovery mode. Was working perfectly prior to the attempt to update. How do I fix this?

I tried to update my iPhone 5 this morning with the new software update. Now my phone won't turn on. When I plug into iTunes, it says that my phone is in recovery mode and that it needs to be restored to factory settings. Is there a way to fix this without losing my settings? Why would this happen on a software update?

Zach Doody wrote:
itunes says i cannot update the phone as it is in recovery mode.
That is not what it says. Read the message again. It's telling you it has detected an iPhone in recovery mode and it must be restored.
Restore it. You don't have a choice at this point.

Iphone 4 plug into iTunes beeps 2 times then flashes

the phone name flashes when you plug into itunes and try to open upthe pnone. also the photo download comes up but flashes and will not download, almost like a bad connection but i've changed the connector but still does the same thing

And when you Googled "iPhone error 21" what did you learn?

I just got a new phone today the iphone 5c and i plugged it into itunes. i wanted to get all of my data from my iphone 4s but when i synced my phone all of my iphone 3 data was on my new phone how do i get my iphone 4 data on my new phone?

I just got a new phone today the iphone 5c and i plugged it into itunes. i wanted to get all of my data from my iphone 4s but when i synced my phone all of my iphone 3 data was on my new phone how do i get my iphone 4 data on my new phone?

Did you choose the wrong back up? There should be a drop box when you go to "Restore from Back up" in iTunes and your iPhone is plugged in, on the Summary page. Choose the correct back up. If you can't find one, and you still have your device, back up your iPhone 4 again and then choose that back up. Or check for an old iCloud back up if you have one.

HT201272 I PURCHASED RINGTONES ON MY IPHONE 4S BEFORE I EVEN PLUGGED INTO ITUNES THEN I PLUGGED IT IN FOR THE FIRST TIME AND RINGTONES HAVE DISSAPEARED FROM PHONE HOW DO I GET THEM BACK?

I PURCHASED RINGTONES ON MY IPHONE 4S BEFORE I EVEN PLUGGED INTO ITUNES THEN I PLUGGED IT IN FOR THE FIRST TIME AND RINGTONES HAVE DISSAPEARED FROM PHONE HOW DO I GET THEM BACK?

Try restoring from the backup created at the beginning of the sync process:
Without connecting your phone, open iTunes, go to Preferences, on the Devices tab check "Prevent...from syncing automatically"
Connect your phone, right-click on the name of your phone when it appears on the left sidebar in iTunes
Select Restore from backup, choosing your most recent backup to restore from
Disconnect your phone and confirm that your photos are back
Go back to iTunes>Preferences>Devices and re-enable automatic syncing.

HT1766 I was backing up my phone with Icloud then all of a sudden it is saying that it needs to be plugged into Itunes. Now I cannot use the phone, what can I do?

I was backing up my phone with ICloud then all of a sudden it is saying that I have to plug into Itunes. Waht can I do?

Not really necessary to go into DFU mode when the device is just reporting it is in recovery mode if it is saying connect to iTunes. Connect to iTunes and do a restore. See this support document if you have any issues. http://support.apple.com/kb/HT1808

TS3198 After doing the backup and restore how do you know if the phone is unlocked if you do not get the message: "Unlock Complete. Congratulations, your iPhone has been unlocked. To set up and sync this iPhone, click Continue."

After doing the backup and restore how do you know if the iphone is unlocked if you do not get the message: "Unlock Complete. Congratulations, your iPhone has been unlocked. To set up and sync this iPhone, click Continue."

If you don't get the message, your phone is NOT unlocked.

HT4946 I synced my phone (3GS), then it was stolen. I have an old 3G and when I plugged into itunes I could not get my old data to sync. I never "backed up" my phone but I synced it and restored. How do I find the data to put on my new phone?

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