HT4972 I cannot back up my IPad because I have a corrupted backup. I need to delete it but cannot locate it on my computer or find help on this topic. I would appreciate any help.

Question

I cannot back up my IPad because I have a corrupted backup that I need to delete. The problem is I cannot locate the file to delete it. How do you locate the backup file?

Answer 1

You have the latest version of iTunes on your computer (on a PC 'Help > Check For Updates' ; on a Mac 'iTunes > Check For Updates') ? You could also try ejecting the iPad and rebooting your PC and the iPad : press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider), after which the Apple logo should appear - you won't lose any content, it's the iPad equivalent of a reboot.
If you still get the same error then check whether it has actually deleted the backup (if you have other devices that you backup to that computer then they will also have backups) - they are stored under :
Mac:~/Library/Application Support/MobileSync/Backup/
Windows XP:\Documents and Settings\(username)\Application Data\Apple Computer\MobileSync\Backup\
Note: To quickly access the Application Data folder, click Start, and choose Run. Type %appdata% and click OK.
Windows Vista and Windows 7:\Users\(username)\AppData\Roaming\Apple Computer\MobileSync\Backup\
Note: To quickly access the AppData folder, click Start. In the search bar, type %appdata% and press the Return key.