HT4972 i cannot update the ios it starts then it says software server could not be contacted make sure network settings are correct
i cannot seem to upgrade the ipad to ios 5 i keep getting a message after about 15 minutes that says ipad server software could not be contacted make sure your network settings are correct. and network is active or try again later
My 3G service provider told me to power off by holding the top black button down for 5 seconds until you get until you get the red arrow asking you to slide to power off. Leave off for a minute or so and then use the same button to turn back on and it will show a little apple in the middle of the screen. This should reboot your server information and you will not get the error message.
Similar Messages
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I'm trying to update a 32gb 3rd gen iPod touch and it says "make sure network settings are correct and network is active". I'm definitely connected to the network. What should I do?
Try disabling the computer's antivirus and firewall.
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My daughter forgot her passcode. Her iPod Touch 4gen is disabled. I've tried everything I've read online. I get to the "Restore" part on iTunes and then I get the message, "The iPod Software update server could not be contacted. Make sure your network connections are correct and your network connection is active or try again later." How can this be so hard to do? Why isn't there a simpler solution. I live 2 hours from the nearest Apple store. Any advice you may offer would be very much appreciated.
Update Server
Try:
- Powering off and then back on your router.
- iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
- Change the DNS to either Google's or Open DNS servers
Public DNS — Google Developers
OpenDNS IP Addresses
- Try on another computer/network
- Wait if it is an Apple problem -
what should i do?
The light blue
iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
is a link. Click on it. -
I get this error message when trying to upgrade software "The Iphone update software server could not be contacted" Can anyone help?
I'd start with the following document:
iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server -
when i restore my ipod at the end it says it cannot restore because "ipod software server could not be contacted" how do i fix that?
See here: iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
B-rock -
Message saying "The iTunes software server could not be contacted."?
I'm trying to restore an iPod touch that has been locked forever and I can't remember the passcode. When I connect the iPod to iTunes, and hit the restore button, I get a message that says "The iTunes software server could not be contacted." Then below that is says to make sure that my network settings are correct, which I've done, and that the connection is active, which it is.
Have you tried the following troubleshooting document?
iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server -
The iPhone Software server could not be contacted
My friend just sold me his iPhone 3GS since he is buying a new one. He says that I need to update the OS version of the phone to iOS 6.0 by using iTunes.
I downloaded iTunes and tried to update it but it now says the error:
/quote
The iPhone Software server could not be contacted.
Make sure your network settings are correct and your network connection is active, or try again later.
/unquote
I have read some existing queries regarding the above error and I have did some of the workarounds mentioned but it is still not solved. My network settings are updated, network carrier is correct even the ICCID displayed is not blank.
Below are the data when my 3GS is connected in iTunes:
Name: iPhone
Capacity: 14.28 GB
Software Version: 4.3.2
In phone settings
ICCID: 8963 0313 3180 7298 4798
Carrier: SMART
BTW im from the PhilippinesDid you ever use your computer to hack or jailbreak any iOS device? If you did your hosts file is corrupted, and you will have to fix it. If you are sure you never used iOS hacking software of any kind then the previous post about antivirus is your next choice.
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I tried updating my iphone 4 using itunes but i keep getting a message saying iphone software server could not be contacted. What does this mean and how do I fix my iphone which appears to be in recovery mode.
USER-kswest wrote:
BTW I have gone to the "Contact iTunes Support" and do NOT get anywhere. That is why I am here!
You need to contact iTunes support and send an email by following the link I posted.
Simply going there does nothing. -
we are getting a message ,'the ipod cannot be updated at this time because the ipod software update server could not be contacted or is temporarilly unavailable ' . we have been trying for 3-4 weeks now same same ?
Try turning off the Firewall.
System Preferences / Security - Firewall.
or System Preferences / Sharing - Firewall. -
When trying to restore or even contact itunes store my computer states the ipod softdate server could not be contacted. When I checked the setting everything look correct. I have just changed from using xp on my computer and now using windows 7 so I am a bit lost with the different layout
maybe:
iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server -
The I Pad software server could not be contacted - What does this mean?
Whilst being tols to update my Ipad i keep getting this message - what exactly does this mean?
How can i solve it?
ThanksHello Jotee,
Sorry to hear that the update has been unsuccessful on your iPad. I recommend following these steps:
Unable to contact the iOS software update server gs.apple.com
Error 1004, 1013, 1638, 3014, 3194: These errors may be the result of the connection to gs.apple.com being redirected or blocked. Follow these steps to resolve these errors:
Install the latest version of iTunes.
Check security software and ensure that communication to gs.apple.com is allowed. Follow these stepsfor assistance with security software.
Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. Follow theadvanced iTunes Store troubleshooting steps to edit the hosts file or revert to a default hosts file. See "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information."
Try to restore from another known-good computer and network.
If the errors persist on another computer, the device may need service.
You can find the full article here:
iTunes: Specific update-and-restore error messages and advanced troubleshooting
http://support.apple.com/kb/TS3694
Thank you for using Apple Support Communities.
Best,
Sheila M. -
Ok so I reset my ipod touch 4th gen and it got stuck on the apple logo screen and holding down the buttons just made it turn off for a few seconds and go straight back onto the logo screen, nothing was happening with it connecting to itunes either. But I held the home and the power button down at the same time while connected to my laptop and then when the logo reappeard I released the power button and it came up with with the itunes logo and the usb logo. It then allowed me to select restore on itunes which I did but a box popped up saying "The ipod software update server could not be contacted. make sure your network settings are correct and your network connection is active, or try again later." Please help.
Try:
iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server -
MY IPHONE 4 KEEPS FREEZING AND EVERYTIME I TRY AND RESTORE IT ..IT KEEPS SAYING THE IPHONE UPDATE SOFTWARE SERVER COULD NOT BE CONTACTED..HELP PLEASE
Try:
iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server -
I downloaded Lion and icloud last week on my iMac that I purchased in May. When I plug in my iphone 3gs or ipad 1 I get the message "the iphone (ipad) software server could not be contacted." Can anyone advise me what to do? I am very ignorant when it comes to using my my Mac and don't know how to do much of anything and not familiar with the lingo do please be patient with me! I bought my mac when I began a second career as a teacher and have not had any spare time to become familiar with it. Thanks, Melindakm
I downloaded Lion and icloud last week on my iMac that I purchased in May. When I plug in my iphone 3gs or ipad 1 I get the message "the iphone (ipad) software server could not be contacted." Can anyone advise me what to do? I am very ignorant when it comes to using my my Mac and don't know how to do much of anything and not familiar with the lingo do please be patient with me! I bought my mac when I began a second career as a teacher and have not had any spare time to become familiar with it. Thanks, Melindakm
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