HT4972 I have iphone 4 and have followed all the steps, the update will not go past "connect to itunes"

I have iphone 4 and have followed all the steps to update and cannot get past "connect to Itunes"

Hey soozeeC
Use iTunes to update it. Download the latest version and install it. Once it is plugged in, it will ask if you want to update your iPhone to iOS 7. If that does not work then click restore.
iOS: How to update your iPhone, iPad, or iPod touch
http://support.apple.com/kb/HT4623
iOS: Unable to update or restore
http://support.apple.com/kb/HT1808
Thanks for using Apple Support Communities.
Regards,
-Norm G.

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HT4061 My iphone says it needs to be activated but it will not activate- says connect to itunes but then I get activation server not available. itunes gave me an error message on my computer that it was missing some file so I uninstalled but now it wont r

cannot reinstall itunes either now please help

Hello there, bkorhummel.
The following Knowledge Base article addresses the very issue you're describing:
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
Check for .dll files
Go to C:\Program Files (x86)\iTunes and C:\Program Files\iTunes and look for .dll files.
If you find QTMovie.DLL, or any other .dll files, move them to the desktop.
Reboot your computer.
Note: Depending on your operating system, you may only have one of the listed paths.
Uninstall and reinstall iTunes
Uninstall iTunes and all of its related components.
Reboot your computer. If you can't uninstall a piece of Apple software, try using the Microsoft Program Install and Uninstall Utility.
Re-download and reinstall iTunes 11.1.4.
If the issue with the iPhone persists after the reinstall of iTunes, the following article may prove useful:
If you can't update or restore your iOS device
http://support.apple.com/kb/ht1808
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

HT2693 i cant restore iphone and i tried all resolution steps beside i cant erease and reset all settings

i cant restore iphone and i tried all resolution steps beside i cant erease and reset all settings

AhmedElGammal wrote:
i cant restore iphone and i tried all resolution steps
If you've truly tried everything possible, then take it in and have it looked at.
i cant erease and reset all settings
Can't or won't?

I have a iPod 2nd generation and it will not charge or connect to itunes

I have a iPod 2nd generation and it will not charge or connect to itunes, I have tried pressing the power button and home botton together and nothing happened.

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar
Also:
- See:
iPod touch: Hardware troubleshooting
- Try another cable
- Try another charging source
- Look at the dock connector on the iPod. Look for abnormalities like bent or corroded contacts, cracked or broken plastic.

My Iphone got wet and now when I turn it on it will not go past the apple logo. Please help.

Hi,
My Iphone got wet and now when I turn it on it will not go past the apple logo. Please help.

Take it in for service or most likely out of warranty replacement. Water damage voids your warranty so you will need to pay towards the replacement.
Cheers
Pete

Iphone 4 will not charge or connect to itunes

Hi Guys
My iphone 4 will not charge or connect to itunes, I just downloaded the IOS6
Noddyoy

Hi Guys
My iphone 4 will not charge or connect to itunes, I just downloaded the IOS6
Noddyoy

Windows 7 pro lightroom 4 and 5 are locking up at start up. will not continue past the blue window

windows 7 pro lightroom 4 and 5 are locking up at start up. will not continue past the blue window of lr5

Hi,
I would like to know if the backup program has been uninstalled?
I suggest updating your graphic card driver from manufacturer's site and scanning the computer with your security software. Also test the issue in
Clean Boot. If possible, try to reinstall problematic games.
Best Regards,
Niki
Please remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

HT1212 I have smashed screen on phone and need to back it up but as i cant enter my passcode it will not let me connect to itunes. Is there any way round this ?

I have smashed the screen on my phone and need to back it up but as i cannot enter my passcode itunes will not let me connect. Is there a way round this?

no

HT1349 My ipod was submerged in water monentarily. I have dried it with a hair dryer and set it in the sun for 1 hour. It now will turn on and only bring up the connect to itunes screen. My keypad is locked and will not unlock by connecting to itunes.

My ipod was submerged in water momentarily. I have dried it with a hair dryer and have placed it in the sun for 1 hour. It will now turn on but will only bring up the connect to itunes screen. When I connect to itunes it is not recognized because it is locked with a security code. I have tried to reset the ipod using the instructions in the user manual to no avail. The accessibility screen is functional because I can turn on/off the voice over and the black and white screen. I think I am making progress but cannot unlock it. Does anyone have any other suggestions? Thanks

Unfortunately, using a hair dryer or placing the iPhone in sunlight, at best, will dry the outside of the device. If water got inside, it may still be possible that this water has not dried and can short out the internal battery or cause other circuit damage ... and what you are seeing may be the results of that. I would recommend that you leave the iPhone turned off and take it to your local Apple Store. They may be able to help, but I wouldn't expect them to offer you a replacement. Sorry!

I have been using firefox, then all of a sudden it will not connect says site is busy. I did an update but still will not connect with site

I have been using firefox for a while, then it would not connect, I have change nothing on my computer. I double checked the firewall and browsers .
I downloaded another exe and it still will not go to the page.
What can I do

A possible cause is security software (firewall) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.
Remove all rules for Firefox from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.
See:
*https://support.mozilla.com/kb/Server+not+found
*https://support.mozilla.com/kb/Firewalls

I bought my Ipad in the UK. I live in Spain. I have installed and updated my apps frequently. However, the last 8 updates will not install. I keep getting a message that my account is not valid in the Spanish store and to open a UK one. Help

Question. I live in Spain but am English and have used the English store to buy apps in £, and also updated apps with no problem. Suddenly I seem to have been switched to a Spanish store and it will not update anything, there is no list under my 'purchases' (eg. Music) and the apps are priced in euros. Why has this happened and how can I get my apps back??.

You need to switch back to your own store.
Settings>iTunes and App Stores>Apple ID
Tap your ID
Tap View Apple ID
Enter your password
Go to country/region in the popup window to change the store

I have cleared caches & cookies till I am blue in the face but the National Lottery site will not load-says "connection reset" every time Please help?

I have followed all the advice on the forum time and again and I think I managed to get onto the Lottery site once but if I did anything I got the same message again....."the connection was reset"
It is only this site....what else can I do ?

You can try these steps in case of issues with web pages:
You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.
*Hold down the Shift key and left-click the Reload button
*Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
*Press "Command + Shift + R" (Mac)
Clear the cache and remove cookies only from websites that cause problems.
"Clear the Cache":
*Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"
"Remove Cookies" from sites causing problems:
*Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"
Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.
*Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
*Do NOT click the Reset button on the Safe Mode start window
*https://support.mozilla.org/kb/Safe+Mode
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

Even after following all of the steps, CC still will not let me sign in

My problem is that even after following all of these steps to the T (the steps are here: You are no longer signed into your Creative Cloud applications), including the showing hidden files part, Creative Cloud will still not let me sign in.

Am I correct in understanding that you are trying to sign in to the Creative Cloud Desktop app, but when your provide your login information, it says it is loading and gets stuck doing so? If this is your problem, we are both having the same problem. After I provide my login information, the loading spinner appears and I get stuck logging in.

My iphone 4 will not charge or connect to itunes.

I got this from a friend, she had thrown the iphone against a wall and the back glass plate is broken. But it worked fine, really well. A month later it started having battery issues. Now it wont charge. Actually, i have no idea whats really wrong with it. It will take days to charge at a time and will have a full battery when it turns on, but if i unplug it from the usb it wont stay on. Even though it says its charged 100%. Now it wont turn on at all. It just has the red battery chargeing thing. Ive tried pressing the home/sleep buttons. And it wont connect to itunes. Please help me. (This is an iphone 4 16 gb).

It's entirely possible when your friend threw the phone against the wall (breaking the back glass plate) that it damaged the internal battery of the iPhone.
It is likely you will need to take your phone in to be serviced.
Take a look at the troubleshooting steps in the following article:
TS2802 iPhone: Hardware Troubleshooting
Specifcally the following:
Will not turn on, or will not turn on unless connected to power
Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
Check if the Liquid Contact Indicator (LCI) in the headset jack or dock connector is activated or there are signs of corrosion or debris. Learn more about LCIs.
Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
After at least 15 minutes, if:
The home screen appears: The iPhone should be working. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.
The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
If something other than the Home screen or Low Battery screen appears on the display, continue with this article for further troubleshooting steps.
If the iPhone did not turn on, try resetting it while connected to the iPhone USB power adapter. To reset, press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until either the Apple logo or the battery symbol appears.
If the display turns on, go to step 4.
If the display remains black, go to next step.
Restore the iPhone. Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.

Ive tried multiple times on my computer and my internet is fast and perfect but my ipod touch 4th gen will not get past "backing up ipod" it sits there of course itunes 10.5 any solutions ive heard lots of people are having this problem across the board

My ipod touch 4th gen will not update to IOS5 i believe the problem is itunes10.5
ive been trying to update since friday my internet is perfect [speedtest.net] itunes just wont get past [backing up ipod[ i hope they fix this soon and i just wanted to see if anybody else was also having this problem because i want the new features coming with ios but its just not working and it took all night just to get roughly to about 20% completion of backing up ipod then when i got home it said "could not restore ipod its still on firmware 4.3.3 so i dont know why it said could not restore i did click "update" but anyway im having this problem and wondering if anyone else is {i think everybodys having problems itunes10.5 right now

I am having the same problem (lost in back-up purgatory) on both my iPhone 4 and my iPad2. I am running Windows XP.
I have tried everything I've seen suggested on various support communities, with no success.
I have gotten used to having to find a windows workaround everytime Apple updates iTunes, and this time it is especially frustrating.
I don't have any solutions, and I am responding to all of these types of messages in hopes of finding something that will work for me.
One person was able to work through it by deleting all of the previous iTunes backup files. I'm trying that now. 4 hours into it, and it does not seem to be working......

HT4972 I have iphone 4 and have followed all the steps, the update will not go past "connect to itunes"

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