HT4972 I have never updated/pluged my iphone 4 into my computer, i am trying to now; however, cannot figure it out. I cannot purchase apps, or download them because they require ios5 or something. iIalso do not have a button that says "software update."

I have never pluged/synced/updated my iphone 4, and need help badly. There is not a button under settings, then general that says "update," and i don't know how to get it there. I have tried pluging my phone into my computer, but get lost there too. My computer askes if i want apple to make changes to my computer, i click "yes," and then i cant find the device anywhere. I look under itunes, then file, then devices, and it does not pick up on the iphone. I am lost, and tech defecent. I am 19 and worse then 90 year olds with technology. Help please! I cannot update any of my aps because of this, so a little bit of a problem. Thanks!

I would restore the iPod to factory defaults/new iPod on your computer and start over. It appears the iPod is associated with another account. Any media that came with the iPod does not belong to you and di not transfer with the iPod hardware.

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HT4623 I can not find the button that says software update!

Trying to update my parents iPad. It does not have the software update button. Please help!

Updating Your iOS to Version 6.0.x
If you already have iOS 5 installed then:
     Tap Settings > General > Software Update
If an update is available there will be an active Update button.
Otherwise, see the following links:
     Updating your device to iOS 5 or later
     iOS - How to update your iPhone, iPad, or iPod touch
Should you have problems with your update see:
     iOS - Unable to update or restore
     iOS- Resolving update and restore alert messages
Most importantly you should read the user manual for your iDevice and iOS. You will find them listed for download here: Apple - Support - iOS User Manuals.

HT4623 i tried to update my phone to new software and there is no button that says software update so now what do i need to do?

I have tried to update my iphone 3g with new software and i cant do it. i need help. i cant find the software and i cant do it thru my itunes or my phone

You update the iOS using iTunes
If you have an iPhone 3G you can only update to 4.2.1
if you have an iPhone 3GS you can update to 6.1.3
http://support.apple.com/kb/HT4623

HT4623 I don't have a button that says 'system update' how do I download the latest software?

I dint have a button that says system update so I am still using the software from when iPad 2 first came out. Can anyone help?

The Settings > General > Software Update option only appears when you have iOS 5+ installed, if you have iOS 4 then you will need to do the update via your computer's iTunes.
Connect the iPad to your computer's iTunes and copy any purchases off the iPad to your computer via File > Transfer Purchases (File > Devices > Transfer Purchases on iTunes 11). You may also want to copy photos and any important documents off the iPad as well e.g. via the file sharing section at the bottom of the device's apps tab when connected to iTunes, via wifi, email, dropbox etc - they should be included in the backup, but it's best to have a copy of them outside of the backup just in case. You can then force a backup of the iPad by right-clicking the iPad 'Device' on the left-hand side of iTunes and selecting 'Backup'.
Then start the update by selecting the iPad on the left-hand side of iTunes (on iTunes 11 you can enable the left-hand sidebar via option-command-S on a Mac, control-S on a PC), and on the Summary tab on the right-hand side clicking the Check For Updates button
Updating to iOS 5+ : http://support.apple.com/kb/HT4972
Your iPad will be updated to iOS 6.1 (which is the only version that is 'signed' by Apple for it).

I have OS version 4.2.1, but can't download paid-for apps because they require OS 4.3. Also, it said in iTunes that my device was already up to date... Am I going crazy, or is there going to be an update?   I don't know what generation of iPot touch I hav

I have OS version 4.2.1, but can't download paid-for apps because they require OS 4.3. Also, it said in iTunes that my device was already up to date... Am I going crazy, or is there going to be an update?
I don't know what generation of iPot touch I have. If I am unable to download my paid apps because my iPod is too old, I'm not going to be pleased.
iPod touch, iOS 4.2

Sorry, there is no upgrade for your model based on what you've posted. See below:
See the chart below to determine whether you can upgrade your device and what you can upgrade to. If you do not have a Software Update option present on your iDevice, then you are trying to upgrade to iOS 5 or higher. You will have to connect your device to your computer and open iTunes in order to upgrade.
IPhone, iPod Touch, and iPad iOS Compatibility Chart
     Device                                       iOS Verson
iPhone 1                                      iOS 3.1.3
iPhone 3G                                   iOS 4.2.1
iPhone 3GS                                 iOS 6.1.x
iPhone 4                                      iOS 7.0.x
iPhone 4S                                    iOS 7.0.x
iPhone 5                                      iOS 7.0.x
iPhone 5c                                     iOS 7.0.x
iPhone 5s                                     iOS 7.0.x
iPod Touch 1                               iOS 3.1.3
iPod Touch 2                               iOS 4.2.1
iPod Touch 3                               iOS 5.1.1
iPod Touch 4                               iOS 6.1.x
iPod Touch 5                               iOS 7.0.x
iPad 1                                          iOS 5.1.1
iPad 2                                          iOS 7.0.x
iPad 3                                          iOS 7.0.x
iPad 4                                          iOS 7.0.x
iPad Mini                                      iOS 7.0.x
iPad Air                                        iOS 7.0.x
=====================================
Select the method most appropriate for your situation.
Upgrading iOS
   1. How to update your iPhone, iPad, or iPod Touch
   2. iPhone Support
   3. iPod Touch Support
   4. iPad Support
     a. Updating Your iOS from iOS 5
          Tap Settings > General > Software Update
     If an update is available there will be an active Update button. If you are current,
     then you will see a gray screen with a message saying your are up to date.
     b. If you are still using iOS 4 — Updating your device to iOS 5 or later.
     c. Resolving update problems
        1. iOS - Unable to update or restore
        2. iOS- Resolving update and restore alert messages

My husband plugged my iPhone into his computer, created an account and now when I want to add apps it asks for his password not mine. How do I get my account back? Tried plugging it into his computer again. No prompt to change account back to mine.

My husband plugged my iPhone into his computer, created an account and now when I want to add apps it asks for his password not mine. How do I get my account back? Tried plugging it into his computer again. No prompt to change account back to mine.

Hi Trishw,
At the top of the iTunes Store window, you will see who is logged into iTunes. I'm guessing from your description, that it is your husband. If it is, click on the name to display the dropdown, log him out and sign yourself back in:\
Cheers,
GB

When I plug my iphone into the computer to restore it I receive a "network connection timed out" message. However, all of our other iphones and ipod touches will connect fine.

When I plug my iphone into the computer to restore it I receive a "network connection timed out" message. However, when I plug in other iphones or ipod touches I can connect fine. Any help would be appreciated.

Try a powered external USB hub. It uses a 120V AC wall jack to power USB devices, and the Mac only needs to provide *just enough* to comminucate. Best Buy, Target, Walmart, ... about $20.

HT1414 I have an ipad2 and I would like to update it to iOS 6, but I have some apps that are always trying to update. I am not able to open or update them because they require iOS 5 or more. I'm not able to update to iOS 6 because of these apps. I get an

I have an ipad2 that has ios4.3.5 that I'm trying to update to iOS 6. I'm not able to update because of unidentifiable apps. I'm assuming that these are apps I tried to get but couldn't open because I needed iOS 5 or higher. These apps are still in my app store always needing updates, but I can't open or update because I don't have iOS 5. I can't delete them either because they can't be opened or aren't on my screen to hold/let wiggle/X. I need to remove these apps, but can't figure out how. Please someone tell me how

If you have an iPad 1, the max iOS is 5.1.1. For newer iPads, the current iOS is 6.1. The Settings>General>Software Update only appears if you have iOS 5.0 or higher currently installed.
iOS 4: Updating your device to iOS 5 or Later
http://support.apple.com/kb/HT4972
How to install iOS 6
http://www.macworld.com/article/2010061/hands-on-with-ios-6-installation.html
iOS: How to update your iPhone, iPad, or iPod touch
http://support.apple.com/kb/HT4623
If you are currently running an iOS lower than 5.0, connect the iPad to the computer, open iTunes. Then select the iPad under the Devices heading on the left, click on the Summary tab and then click on Check for Update.
Tip - If connected to your computer, you may need to disable your firewall and anitvirus software temporarily. Then download and install the iOS update. Be sure and backup your iPad before the iOS update. After you update an iPad (except iPad 1) to iOS 6.x, the next update can be installed via wifi (i.e., not connected to your computer).
Tip 2 - If you are updating using wifi, locate your iPad close to your router so you don't get a wifi dropout (can cause update corruption).
 Cheers, Tom

HT4972 My iPad is a 2, but in settings-General, there is no bar or button anywhere that says software update. My iPhone does

My iPad 2 for some reason does not have "software update button" under Settings-General. How do I update?

If you have an iPad 1, the max iOS is 5.1.1. For newer iPads, the current iOS is 6.1.3. The Settings>General>Software Update only appears if you have iOS 5.0 or higher currently installed.
iOS 5: Updating your device to iOS 5 or Later
http://support.apple.com/kb/HT4972
How to install iOS 6
http://www.macworld.com/article/2010061/hands-on-with-ios-6-installation.html
iOS: How to update your iPhone, iPad, or iPod touch
http://support.apple.com/kb/HT4623
If you are currently running an iOS lower than 5.0, connect the iPad to the computer, open iTunes. Then select the iPad under the Devices heading on the left, click on the Summary tab and then click on Check for Update.
Tip - If connected to your computer, you may need to disable your firewall and anitvirus software temporarily. Then download and install the iOS update. Be sure and backup your iPad before the iOS update. After you update an iPad (except iPad 1) to iOS 6.x, the next update can be installed via wifi (i.e., not connected to your computer).
Tip 2 - If you're updating via wifi, place your iPad close to your router to preclude getting a corrupted download.
 Cheers, Tom

HT4623 my IPod Touch is a generation 3 with a camera and when i go into my settings and try to do what the instructions on your website say but in general i only have About and then the rest of the bars but i don't have one that says Software Update

my Ipod Touch is a generation 3 with a camera and when i go into the settings to look for the Software Update bar i don't have one

If you have cameras then you have 4G iPod. To update connect to your computer and update via iTunes
iOS 4: Updating your device to iOS 5 or later
- A 4G to 6.1.5 Requires iTunes version 10.7 or later. For a Mac, that requires a Mac with OSX 10.6.8 or later

I have a update waiting and the box that says software update trys to connect to the update server but it can't do you have any help for me cause its saying i need this update real bad

firefox says i have a update waiting but i try to install it and the software update box pops up and says (connecting to the update server) but thats as far as it goes can you please help me solve this issure

Remove the files in the updates and updates\0 folder.<br />
You may need to delete active-update.xml and updates.xml as well if present.
XP:
C:\Documents and Settings\<user>\Local Settings\Application Data\Mozilla\Firefox\Mozilla Firefox\updates
(%USERPROFILE%\Local Settings\Application Data\Mozilla\Firefox\Mozilla Firefox)
* http://kb.mozillazine.org/Software_Update (Software Update not working properly)
If you have problems with updating then best is to download the full version and uninstall the currently installed version.
You may need to remove the Firefox program folder to do a clean install of the new version.
Do a clean (re-)install:
Download a fresh Firefox copy and save the file to the desktop.
* Firefox 4.0.x: http://www.mozilla.com/en-US/firefox/all.html
* Firefox 3.6.x: http://www.mozilla.com/en-US/firefox/all-older.html
* Uninstall your current Firefox version.
* Do not remove personal data when you uninstall the current version.
Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
* It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
* It may not be necessary to create a new profile, so first try if it works with your current profile and if not then create a new profile.
You do not need to create a new profile, that is not necessary for this issue
Your bookmarks and other profile data are stored elsewhere in the [http://kb.mozillazine.org/Profile_folder_-_Firefox Firefox Profile Folder] and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.

I have a MacBook Air running OSX 10.74. I've tried 3 time to upgrade the to the latest OSX. The upgrades downloaded, but when they start to install the operation stops and says the upgrades did not install because an error occurred.

I've tried 3 times to upgrade my operating system. Each time the upgrade is downloaded, but when it starts to install the upgrades, it stops and says the upgrades were not installed because an error occurred. No mention of what the error was.
My computer is a MacBoor Air running OSX 10.74.

Hi ..
If you are trying to upgrade to Mavericks, make sure your Mac meets the requirements > OS X Mavericks: System Requirements
And make sure there's enough free storage space. Mavericks requires about 8GB's.
Click your Apple menu icon top left in your screen. From the drop down menu click About This Mac > More Info > Storage
Make sure there's at least 15% free disk space.
If it's not a storage space issue ...
Apps such as Little Snitch, Growl, MacKeeper, and anti virus software can prevent apps from downloading including OS X upgrades
Disable anti virus software if installed
Check the firewall in System Preferences > Security & Privacy > Firewall > Firewall Options
Make sure Gatekeeper is enabled
Open System Preferences > Security & Privacy then select the General tab.
Make sure either Mac App Store or Mac App Store and identified developers is selected.
If that area is grayed out, click the padlock icon to proceed.
OS X: About Gatekeeper

HT4623 When I go to settings general, there is absolutely no option on screen that says "software update". Where to next?

Unsure how to update, as of course I need it to run certain apps. My I pad has never prompted me to do so either.

If you have an iPad 1, the max iOS is 5.1.1. For newer iPads, the current iOS is 6.1. The Settings>General>Software Update only appears if you have iOS 5.0 or higher currently installed.
iOS 5: Updating your device to iOS 5 or Later
http://support.apple.com/kb/HT4972
How to install iOS 6
http://www.macworld.com/article/2010061/hands-on-with-ios-6-installation.html
iOS: How to update your iPhone, iPad, or iPod touch
http://support.apple.com/kb/HT4623
If you are currently running an iOS lower than 5.0, connect the iPad to the computer, open iTunes. Then select the iPad under the Devices heading on the left, click on the Summary tab and then click on Check for Update.
Tip - If connected to your computer, you may need to disable your firewall and anitvirus software temporarily. Then download and install the iOS update. Be sure and backup your iPad before the iOS update. After you update an iPad (except iPad 1) to iOS 6.x, the next update can be installed via wifi (i.e., not connected to your computer).
 Cheers, Tom

I have an ipod touch and i had all of my songs and apps on one computer but that computer died so now i have a new one and i dont know how to export the songs because they are all on different itunes accounts and i want to get new software updates

i need to get these songs imported cause i have two year old software from way before the update where you get to put apps in folders and stuff

you have to pay to get a program like CopyTrans here is the link: http://www.copytrans.net/download.php

OS X Mavericks update stuck on grey screen that says Software Update Launcher in toolbar. It won't finishing updating

My Mac Mini won't finish updating OS X Mavericks 10.9.4. The screen turns grey and the toolbar says SoftwareUpdate Launcher at the top toolbar but it won't finish updating. I have turned the computer off by holding the back button no the mac mini but when I turn it back on the update is still not finished. I've tried these steps steps multiple of times. I have no idea what else to try.

New MB Air won't turn on AT ALL-after Mavericks 10.9.4 update. Did fine on my MB Pro, and haven't tried it on my Mini yet. Air is a doorstop now!?!

HT4972 I have never updated/pluged my iphone 4 into my computer, i am trying to now; however, cannot figure it out. I cannot purchase apps, or download them because they require ios5 or something. iIalso do not have a button that says "software update."

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