HT4972 I have tried to update my iphone a number of times. The prompt stating "can not access check network settings" comes up. what am I doing wrong?
I can not update my iphone. I think I need to change my network settings. what should I do?
Were you updating over the air or connected to your computer? If it was via cable with your computer it should have done a backup prior to starting the update.
Similar Messages
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I have movie footage on a 16Gb Sd disk but can't access it on my iMac. What am I doing wrong?
I have movie footage on a 16Gb Sd disk but can't access it on my iMac. What am I doing wrong?
Well there wasn't exactly an overwhelming volume of help on that!
Just so you know, having spent an hour talking to Apple and not making any progress I decided to wind back to a pre-server time machine backup. Phew - everything is working fine again now but I don't have a server!
Cheers
Tom -
I have had my Apple TV for 3 days now and the movie I wanted to rent still hasn't loaded. What am I doing wrong? The movie is only 1hr 33min but says it'll take over 4hrs to load.
AppleTV rentals are fixed size, and don't degrade quality if the connection is slow.
Minimum suggested requirements for 'instant' streaming are:
SD 2.5Mbps
720p HD 6 Mbps
1080pHD 8 Mbps
Any slower for the content quality selected (Settings iTunes store) and AppleTV has to partially download the movie in order to play through without rebuffering, and that can take anything from minutes to hours depending on internet speed and actual 'file size'.
The problem you see is usually related to slow intermet (very slow LAN connection from your router is rarely an issue but could be if AppleTV is not getting good signal).
On a computer use speedtest.net to test your internet speed.
When I has a 1 Mbs it would take 8-10 hours to download an SD title.
With 4.5 Mbps it take 15-30 minutes to play 720p movies, longer for 1080p.
A big flaw with AppleTV for those with slow connections is the limited hardware and memory - if you get bored waiting for the movie to start and use AppleTV say for YouTube. streaming from your computer iTunes or merely browsing the store trailers this can be enough to delete the portion of a rental already downloaded forcing it to restart each time you use it for something else.
If you turn out to have slow internet an alternative is to rent in iTunes on your computer, then once fully downloaded you can play on AppleTV under Computer>your iTunes>Rentals (only appears when a rental is on the computer ready to play). Alternatively lower rental quality settings from 1080p>720p>SD in future if you need faster starts.
I have also seen issues recently on some of my units where it starts downloading well, but for some reason freezes and refuses to fetch the rest unless I play from the start - this is usually after I've played and paused a rental a few minutes in and I've confirmed it just stops fetching more data sporadically - it never used to do this.
AC -
My connection times out everytime the installation for the software update is complete. I have tried multiple times ans still the same thing happens. Can somebosy help me please?
Yes it does matter whether you're doing an update or an upgrade. To find out which, under the Apple menu, select About this Mac. It will tell you which OS you currently have installed. Since it didn't come originally with OS 10.9, if About this Mac says it's 10.7.X or 10.8.X, you'll need to go to the Apple App Store program and download Mavericks (which is Mac OS X 10.9) and run the installer. If it does say you have 10.9, see if it says 10.9.1, since you might have Software Update set to install updates automatically. Otherwise, are you running Software Update and that's when the circle is spinning constantly?
BTW, are you sure you want to upgrade to Mavericks (if that's what you're doing)? Check on the Mavericks forum to see the problems users are having with it. -
Hi....I have tried to update my iphone 4s from 5.0.1 to 5.1 using itunes 10.6.1 on windows and it keeps on failing...any help...?
attiefrommars wrote:
any help...?
Replace user... problem will likely go away. -
I have tried to update my iphone 4 and now it is unresponsive and frozen either on the apple logo or sometimes i can get it back to the itunes logo though it is still frozen. I have also tried restoring it and still nothing
See here - http://support.apple.com/kb/TS3694#error1603
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I'm getting this problem when trying to update my iphone 3gs it says that the iphone software could not be contacted and I went on youtube got some advise to go into my hard drive to fix the error I have nothing in my host file please help me if you can this is all new to me.
Read this: iOS 4: Updating your device to iOS 5 or later
... oh I think it is a 3gs or a 3
This makes a difference. What does it say in Settings > General > About? -
hi have tried to update my iphone now it has locked out with the apple sign on and won't switch off
See here - http://support.apple.com/kb/TS3694#error1603
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i have tried to update my iphone 3gs and i need to get ios5 and when i click on check for updates it says that itunes can not be contacted and check my internet connection but i have internet? how else can i get ios5 on my phone?
edit the hosts file on your computer and remove any lines that contain gs.apple.com. Disable your antivirus and firewall.
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I am trying to update my iphone 4 to ios 7.2 but I can't get beyond the "connected to itunes" screen - once I sync - nothing happens. Advice?
Hello hfb8,
I would be be concerned too if I was not able to update my iPhone. If you have not resolved the issue, I recommend following the steps in this article for an issue like this:
iOS: Unable to update or restore
http://support.apple.com/kb/ht1808
Thank you for using Apple Support Communities.
Best,
Sheila M. -
I have tried to update my iPhone using the iTunes method but it will not work. The message "The iTunes update server could not be contacted. Please check your internet connection or try again later," appears. What do I do? The Internet is working fine.
Have you tried the following troubleshooting document?
iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
If you end up using the If the iTunes Store opens successfully section of the document, and the "Automatically detect settings" checkbox is already checked, try unchecking and rechecking it and clicking OK. -
I have tried to update my iPhone 4 many times (from iOS 5.1 to latest version), but everytime it fails and says that it cannot be updated. unknown error (3194). please help.
<E-mail Edited by Host>You might try reading the entire help document you linked from:
Unable to contact the iOS software update server gs.apple.com
Error 1004, 1013, 1638, 3014, 3194: These errors may be the result of the connection to gs.apple.com being redirected or blocked. Follow these steps to resolve these errors:
Install the latest version of iTunes.
Check security software. Ensure that communication to gs.apple.com is allowed. Follow this article for assistance with security software. iTunes for Windows: Troubleshooting security software issues.
Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. FollowiTunes: Advanced iTunes Store troubleshooting to edit the hosts file or revert to a default hosts file. See section "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information".
Try to restore from another known-good computer and network.
If the errors persist on another computer, the device may need service. -
Hi have tried to update my iphone now it has locked out with the apple sign on and won't switch off
hi have tried to update my iphone now it has locked out with the apple sign on and won't switch off - any ideas?
See here - http://support.apple.com/kb/TS3694#error1603
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im trying to update my iphone and now its saying the server is unavailable so try connecting to itunes, once this is done it then says no sim is fitted?any ideas?
Lots of ideas... starting with, try a search of the forums for the issues that are occurring.
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I tried to update my iPhone 5 this morning with the new software update. Now my phone won't turn on. When I plug into iTunes, it says that my phone is in recovery mode and that it needs to be restored to factory settings. Is there a way to fix this without losing my settings? Why would this happen on a software update?
Zach Doody wrote:
itunes says i cannot update the phone as it is in recovery mode.
That is not what it says. Read the message again. It's telling you it has detected an iPhone in recovery mode and it must be restored.
Restore it. You don't have a choice at this point.
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