HT4972 my ipad3 doesn't have the wifi hotspot option in the list in settings

I have taken delivery of an iPad3 64G 4G.
In the list on the left in settings - there is no item for setting the iPad as a WiFi hotspot.
I went to a phone shop. They had a new iPad3 there with the same firmware settings etc. The option was in the list - I think the 3rd or 4th from the top.
Why hasn't my machine got this option? Supposed to be on ALL 3G and 4G machines as far as I know?
Thanks.

It's impossible for anyone here to be able to tell your carrier what they need to do to enable their own features. Call your carrier again and keep going up the ladder of support until you find someone who knows what "personal hotspot" or "tethering" means and who understand their own systems.
By the way, you replied to a thread that's been inactive for almost nine months now. That's usually not a good strategy for getting a quick reply. It's most often going to be more effective to start a new thread rather than replying to one that's quite old and inactive.
Regards.

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