HT4972 My iphone 4 is locked and non responsive  - will not even turn off - after attempting to update to iso 5.  At the same time my computer was tring to update itunes.

My iphone 4 is locked after trying to update to ISO5.  At the same time I was updating Itunes.

It takes a long time to update itunes, backup your phone and install iOS6.
I usually do this in 3 steps:
1) Without the phone connected (and not using over the air update) - update itunes version.
2) Connect the iphone and let it do a backup
3) install the new IOS
Be patient.....

Similar Messages

  • HT5622 my iphone 4 is froze on a page and wont do anything not even turn off...what can i do to get it off

    my phone is froze on a page and wont do anything, not even turn off ... what can i do

    a reset, hold down the home/sleep button together until you see the apple logo and then release, then wait for the phone to boot back up.

  • My ipad is locked up and will not even turn off.  Message says, "This Ipad hasn't been backed up in two weeks.  Backups happen with this Ipad is plugged in, locked, and connected to Wi-Fi.  Ipad is charged and on WiFi and is totally locked up

    My Ipad is totally locked up and will not turn off.  What is the problemo?

    Have you tried resetting your iPad?
    Reset: Press the Home and On/Off buttons at the same time and hold them until the Apple logo appears (about 10 seconds). Ignore the "Slide to power off"

  • Ipad 2 frozen not responding to anything locked out can not even turn off all because i down loaded iso 8 thanks apple love you to and a merry christmas to you to    anybody help please

    help

    First thing to do is reset the iPad. Press and hold both the Home button and the Sleep/Wake button continuously until the Apple logo appears. Then release the button and let the device restart. You will not lose data doing this. It's like a computer reboot.
    Then see what happens as the device restarts. You said you updated to iOS 8? What version of iOS 8 do you presently have on your iPad? iOS 8.1.1 is now the latest version of the iOS. Many users have reported improved performance on an iPad 2. If your iPad does not have iOS 8.1.1 I suggest you update your iPad.

  • IPhone Froze Will not even turn off

    Ok after making it almost all the way through the 2.0 update I got an unknown error message. After that the iPhone dropped out of the iTunes menu. Now iTunes will not recognize my iPhone and I cannot even turn it off. It literally does nothing. I would restore it but I can't. Any have a similar issue or and adive>

    I had a similar problem this morning. After using a couple of the 3rd party apps I locked the phone and that was it, frozen. It would not come on and was not detactable by windows or iTunes. I messed with it for about 2 hours and then out of a PURE FLUKE held down the two buttons hoping to get some type of reset or something. And voila, it worked. After about 10 seconds or so the grey apple in the middle of the screen appeared and the phone booted up.
    What was wierd is that the phone got really hot during this time and when I finally got it booted the battery was nearly dead (10%) but when this started it had a fresh charge. So whatever happens during this time kills the battery fast.

  • I recently updated my IPhone to IOS 7 and now it will not connect to my iTunes

    I recently updated my IPhone to IOS 7 and now it will not connect to my iTunes.

    You updated you're phone to 7.0.6? Thats impossible since you can only update to the newest OS version Apple released which is currently 7.1.1. Unless you updated before April 22 and just now posting you're question.

  • Had my ipod locked and put it on charger, now it will not even turn on and does not even register connected to the puter?  Any ideas???

    Had my ipod locked and put it on charger, now it will not even turn on and does not even register connected to the puter?  Any ideas???

    You just need to reset the ipod by holding down the sleep button and home button  for ipod touch or the menu and centre button on others for about 10 seconds

  • HT4623 iPhone 4s will not register with server after iOS 6 update

    My iPhone 4s will not register with server after iOS 6 update.  Does anyone has similar problem?

    Obviously since you have iOS 7 you're a developer.  As a developer, you signed a NDA with Apple not to discuss the iOS on a public forum.  Please log in to the Developer Forum using your credentials and ask for help there, lest you risk having your credentials terminated.
    Thanks, and best of luck to you.
    GDG

  • Hello sir my iphone screen turns off after using 2-5 minutes what would be the problem please help me out

    hello sir my iphone screen turns off after using 2-5 minutes what would be the problem please help me out

    To make sure that this is not software related, set it back to factory settings, without using any backup data afterwards. Set up the rest of the personal settings manually and test the phone. If it still does not work, this is a hardware issue and the phone has to be serviced by Apple or an Authorized Apple Service Provider:
    Use iTunes to restore your iOS device to factory settings - Apple Support
    Find an Apple Authorized Service Provider
    iPhone - Contact Support - Apple Support

  • I upgraded to Yosemite, and now Safari will not even load.  It immediately goes to the "quit unexpectedly" error window, with the following information (which means nothing to me, of course).

    I upgraded to Yosemite, and now Safari will not even load.  It immediately goes to the "quit unexpectedly" error window, with the following information (which means nothing to me, of course).  I've seen others posting issues like this, but have yet to see a solution.  Apparently I cannot just reinstall Safari, so do I need to figure out how to uninstall the upgrade and try again?  Is this worth it, or should I just uninstall and go back to my prior OS until Apple can provide a clean upgrade?  Anyone know the answers?
    Process:          
    Safari [1043]
    Path:             
    /Applications/Safari.app/Contents/MacOS/Safari
    Identifier:       
    com.apple.Safari
    Version:          
    8.0.2 (10600.2.5)
    Build Info:       
    WebBrowser-7600002005000000~1
    Code Type:        
    X86-64 (Native)
    Parent Process:   
    ??? [1]
    Responsible:      
    Safari [1043]
    User ID:          
    501
    Date/Time:        
    2014-12-23 08:48:50.202 -0600
    OS Version:       
    Mac OS X 10.10.1 (14B25)
    Report Version:   
    11
    Anonymous UUID:   
    954A8602-894E-472A-EF44-D75463DE1553
    Sleep/Wake UUID:  
    AC81F1AC-F62C-42AB-9E37-1B4505626409
    Time Awake Since Boot: 5300 seconds
    Time Since Wake:  
    650 seconds
    Crashed Thread:   
    13
    Exception Type:   
    EXC_BAD_ACCESS (SIGSEGV)
    Exception Codes:  
    KERN_INVALID_ADDRESS at 0x0000000000000020
    External Modification Warnings:
    Thread creation by external task.
    VM Regions Near 0x20:
    -->
    __TEXT            
    0000000101baa000-0000000101bab000 [
    4K] r-x/rwx SM=COW  /Applications/Safari.app/Contents/MacOS/Safari
    Application Specific Information:
    Process Model:
    Multiple Web Processes
    Thread 0:: Dispatch queue: com.apple.main-thread
    0   com.apple.CoreFoundation
    0x00007fff93d227d6 __CFStringCreateImmutableFunnel3 + 886
    1   com.apple.CoreFoundation
    0x00007fff93d2244d CFStringCreateWithCString + 93
    2   com.apple.Foundation    
    0x00007fff970db7c7 -[NSString initWithUTF8String:] + 186
    3   com.apple.coreui        
    0x00007fff909a621f -[CUIStructuredThemeStore renditionWithKey:] + 1746
    4   com.apple.coreui        
    0x00007fff90993a6e -[CUIThemeFacet _renditionForSpecificKey:] + 157
    5   com.apple.coreui        
    0x00007fff90993ada -[CUIThemeFacet _rendition] + 80
    6   com.apple.coreui        
    0x00007fff90995624 -[CUIThemeFacet makeLayer] + 22
    7   com.apple.coreui        
    0x00007fff9093746d CUICoreThemeRenderer::MakeOrUpdateWindowFrameLayerNew(CUIDescriptor const*, CALayer**) + 4845
    8   com.apple.coreui        
    0x00007fff90937ce8 CUICoreThemeRenderer::CreateOrUpdateLayer(CUIDescriptor const*, CALayer**) + 188
    9   com.apple.coreui        
    0x00007fff90901501 CUIRenderer::CreateOrUpdateLayer(__CFDictionary const*, CALayer**) + 175
    10  com.apple.AppKit        
    0x00007fff931c8dd3 -[NSCompositeAppearance _callCoreUIWithBlock:] + 183
    11  com.apple.AppKit        
    0x00007fff931c6d5f -[NSAppearance _createOrUpdateLayer:options:] + 108
    12  com.apple.AppKit        
    0x00007fff92ec89cc -[NSVisualEffectView _cuiMakeOrUpdateBackgroundLayer:] + 151
    13  com.apple.AppKit        
    0x00007fff92ec8a91 -[NSVisualEffectView _updateBackgroundLayer] + 76
    14  com.apple.AppKit        
    0x00007fff92ec828e -[NSVisualEffectView _updateBackdropLayerForBlendingInsideWindow] + 275
    15  com.apple.AppKit        
    0x00007fff92ec92eb -[NSVisualEffectView _updateBackdropLayer] + 106
    16  com.apple.AppKit        
    0x00007fff92eca4e0 -[NSVisualEffectView updateLayer] + 220
    17  com.apple.AppKit        
    0x00007fff929da353 -[_NSViewBackingLayer display] + 399
    18  com.apple.QuartzCore    
    0x00007fff9455e641 CA::Layer::display_if_needed(CA::Transaction*) + 603
    19  com.apple.QuartzCore    
    0x00007fff9455dd7d CA::Layer::layout_and_display_if_needed(CA::Transaction*) + 35
    20  com.apple.QuartzCore    
    0x00007fff9455d50e CA::Context::commit_transaction(CA::Transaction*) + 242
    21  com.apple.QuartzCore    
    0x00007fff9455d164 CA::Transaction::commit() + 390
    22  com.apple.AppKit        
    0x00007fff92f99c41 -[NSThemeFrame _floatTitlebarAndToolbarFromInit:] + 104
    23  com.apple.AppKit        
    0x00007fff928f474e -[NSThemeFrame initWithFrame:styleMask:owner:] + 243
    24  com.apple.AppKit        
    0x00007fff928f2c96 -[NSWindow _commonInitFrame:styleMask:backing:defer:] + 614
    25  com.apple.AppKit        
    0x00007fff928f23fc -[NSWindow _initContent:styleMask:backing:defer:contentView:] + 1477
    26  com.apple.AppKit        
    0x00007fff92b2940e -[NSPanel _initContent:styleMask:backing:defer:contentView:] + 51
    27  com.apple.AppKit        
    0x00007fff928f1e2a -[NSWindow initWithContentRect:styleMask:backing:defer:] + 45
    28  com.apple.AppKit        
    0x00007fff92b293c1 -[NSPanel initWithContentRect:styleMask:backing:defer:] + 78
    29  com.apple.AppKit        
    0x00007fff928ef745 -[NSWindowTemplate nibInstantiate] + 567
    30  com.apple.AppKit        
    0x00007fff928c473b -[NSIBObjectData instantiateObject:] + 309
    31  com.apple.AppKit        
    0x00007fff92da6d01 -[NSIBObjectData nibInstantiateWithOwner:options:topLevelObjects:] + 452
    32  com.apple.AppKit        
    0x00007fff928b8f05 loadNib + 384
    33  com.apple.AppKit        
    0x00007fff92e26f80 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:options:withZone:ownerBundle:] + 313
    34  com.apple.AppKit        
    0x00007fff92e2767d +[NSBundle(NSNibLoadingInternal) _loadNibFile:externalNameTable:options:withZone:] + 150
    35  com.apple.AppKit        
    0x00007fff92bc93af _NXLoadNib + 196
    36  com.apple.AppKit        
    0x00007fff92bc8d8f -[NSAlert init] + 95
    37  com.apple.AppKit        
    0x00007fff92c089f3 +[NSAlert alertWithMessageText:defaultButton:alternateButton:otherButton:informativeTextW ithFormat:] + 131
    38  com.apple.AppKit        
    0x00007fff928da64d __55-[NSPersistentUIRestorer promptToIgnorePersistentState]_block_invoke + 1021
    39  com.apple.AppKit        
    0x00007fff928da20e -[NSApplication _suppressFinishLaunchingFromEventHandlersWhilePerformingBlock:] + 28
    40  com.apple.AppKit        
    0x00007fff928da1ad -[NSPersistentUIRestorer promptToIgnorePersistentState] + 247
    41  com.apple.AppKit        
    0x00007fff928d9e9a -[NSApplication _reopenWindowsAsNecessaryIncludingRestorableState:registeringAsReady:completion Handler:] + 255
    42  com.apple.AppKit        
    0x00007fff928d9c69 -[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:] + 561
    43  com.apple.AppKit        
    0x00007fff928d96b5 -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 244
    44  com.apple.Foundation    
    0x00007fff970cd458 -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 290
    45  com.apple.Foundation    
    0x00007fff970cd2c9 _NSAppleEventManagerGenericHandler + 102
    46  com.apple.AE            
    0x00007fff93cb699c aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned int, unsigned char*) + 531
    47  com.apple.AE            
    0x00007fff93cb6719 dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 31
    48  com.apple.AE            
    0x00007fff93cb6623 aeProcessAppleEvent + 295
    49  com.apple.HIToolbox     
    0x00007fff9ab3737e AEProcessAppleEvent + 56
    50  com.apple.AppKit        
    0x00007fff928d5d76 _DPSNextEvent + 2665
    51  com.apple.AppKit        
    0x00007fff928d4e80 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 194
    52  com.apple.Safari.framework  
    0x0000000101c2aad0 -[BrowserApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 246
    53  com.apple.AppKit        
    0x00007fff928c8e23 -[NSApplication run] + 594
    54  com.apple.AppKit        
    0x00007fff928b42d4 NSApplicationMain + 1832
    55  libdyld.dylib           
    0x00007fff916615c9 start + 1
    Thread 1:: Dispatch queue: com.apple.libdispatch-manager
    0   libsystem_kernel.dylib  
    0x00007fff918b622e kevent64 + 10
    1   libdispatch.dylib       
    0x00007fff8ec7ca6a _dispatch_mgr_thread + 52
    Thread 2:
    0   libsystem_kernel.dylib  
    0x00007fff918b5946 __workq_kernreturn + 10
    1   libsystem_pthread.dylib 
    0x00007fff98d484a1 start_wqthread + 13
    Thread 3:
    0   libsystem_kernel.dylib  
    0x00007fff918b5946 __workq_kernreturn + 10
    1   libsystem_pthread.dylib 
    0x00007fff98d484a1 start_wqthread + 13
    Thread 4:
    0   libsystem_kernel.dylib  
    0x00007fff918b5946 __workq_kernreturn + 10
    1   libsystem_pthread.dylib 
    0x00007fff98d484a1 start_wqthread + 13
    Thread 5:
    0   libsystem_kernel.dylib  
    0x00007fff918b5946 __workq_kernreturn + 10
    1   libsystem_pthread.dylib 
    0x00007fff98d484a1 start_wqthread + 13
    Thread 6:: WebCore: IconDatabase
    0   libsystem_kernel.dylib  
    0x00007fff918b65d6 pread + 10
    1   libsqlite3.dylib        
    0x00007fff97799855 readDbPage + 117
    2   libsqlite3.dylib        
    0x00007fff97797f92 sqlite3PagerAcquire + 1314
    3   libsqlite3.dylib        
    0x00007fff9788a831 checkTreePage + 257
    4   libsqlite3.dylib        
    0x00007fff9788ac84 checkTreePage + 1364
    5   libsqlite3.dylib        
    0x00007fff9788ac84 checkTreePage + 1364
    6   libsqlite3.dylib        
    0x00007fff977d34ac sqlite3VdbeExec + 67324
    7   libsqlite3.dylib        
    0x00007fff977c13df sqlite3_step + 735
    8   com.apple.WebCore       
    0x00000001037d5bc9 WebCore::SQLiteStatement::step() + 73
    9   com.apple.WebCore       
    0x0000000103e26a2c WebCore::IconDatabase::checkIntegrity() + 108
    10  com.apple.WebCore       
    0x00000001037d5314 WebCore::IconDatabase::performOpenInitialization() + 116
    11  com.apple.WebCore       
    0x00000001037d49b5 WebCore::IconDatabase::iconDatabaseSyncThread() + 325
    12  com.apple.JavaScriptCore
    0x0000000102996a9f ***::wtfThreadEntryPoint(void*) + 15
    13  libsystem_pthread.dylib 
    0x00007fff98d4a2fc _pthread_body + 131
    14  libsystem_pthread.dylib 
    0x00007fff98d4a279 _pthread_start + 176
    15  libsystem_pthread.dylib 
    0x00007fff98d484b1 thread_start + 13
    Thread 7:
    0   libsystem_kernel.dylib  
    0x00007fff918b5946 __workq_kernreturn + 10
    1   libsystem_pthread.dylib 
    0x00007fff98d484a1 start_wqthread + 13
    Thread 8:
    0   libsystem_kernel.dylib  
    0x00007fff918b5946 __workq_kernreturn + 10
    1   libsystem_pthread.dylib 
    0x00007fff98d484a1 start_wqthread + 13
    Thread 9:
    0   libsystem_kernel.dylib  
    0x00007fff918b5946 __workq_kernreturn + 10
    1   libsystem_pthread.dylib 
    0x00007fff98d484a1 start_wqthread + 13
    Thread 10:: com.apple.CoreAnimation.render-server
    0   libsystem_kernel.dylib  
    0x00007fff918b052e mach_msg_trap + 10
    1   libsystem_kernel.dylib  
    0x00007fff918af69f mach_msg + 55
    2   com.apple.QuartzCore    
    0x00007fff94571d63 CA::Render::Server::server_thread(void*) + 198
    3   com.apple.QuartzCore    
    0x00007fff94571c96 thread_fun + 25
    4   libsystem_pthread.dylib 
    0x00007fff98d4a2fc _pthread_body + 131
    5   libsystem_pthread.dylib 
    0x00007fff98d4a279 _pthread_start + 176
    6   libsystem_pthread.dylib 
    0x00007fff98d484b1 thread_start + 13
    Thread 11:: com.apple.NSURLConnectionLoader
    0   libsystem_kernel.dylib  
    0x00007fff918b052e mach_msg_trap + 10
    1   libsystem_kernel.dylib  
    0x00007fff918af69f mach_msg + 55
    2   com.apple.CoreFoundation
    0x00007fff93d90b14 __CFRunLoopServiceMachPort + 212
    3   com.apple.CoreFoundation
    0x00007fff93d8ffdb __CFRunLoopRun + 1371
    4   com.apple.CoreFoundation
    0x00007fff93d8f838 CFRunLoopRunSpecific + 296
    5   com.apple.CFNetwork     
    0x00007fff966c9d20 +[NSURLConnection(Loader) _resourceLoadLoop:] + 434
    6   com.apple.Foundation    
    0x00007fff97113b7a __NSThread__main__ + 1345
    7   libsystem_pthread.dylib 
    0x00007fff98d4a2fc _pthread_body + 131
    8   libsystem_pthread.dylib 
    0x00007fff98d4a279 _pthread_start + 176
    9   libsystem_pthread.dylib 
    0x00007fff98d484b1 thread_start + 13
    Thread 12:
    0   libsystem_kernel.dylib  
    0x00007fff918b5946 __workq_kernreturn + 10
    1   libsystem_pthread.dylib 
    0x00007fff98d484a1 start_wqthread + 13
    Thread 13 Crashed:
    0   libsystem_pthread.dylib 
    0x00007fff98d48695 _pthread_mutex_lock + 87
    1   libsystem_c.dylib       
    0x00007fff97044b78 vfprintf_l + 28
    2   libsystem_c.dylib       
    0x00007fff9703d620 fprintf + 186
    3   ???                     
    0x00000001089195dc 0 + 4438726108
    Thread 13 crashed with X86 Thread State (64-bit):
      rax: 0x0000000000000000  rbx: 0x00007fff7ddec1d8  rcx: 0x00007fff7ddec1f0  rdx: 0x00000000000000a0
      rdi: 0x00007fff7ddec1f0  rsi: 0x00007fff98d48b14  rbp: 0x0000000108915e30  rsp: 0x0000000108915db0
       r8: 0x000000010891d000   r9: 0x0000000000000054  r10: 0x0000000000000000  r11: 0x0000000000000206
      r12: 0x00007fff7ddeb6b8  r13: 0x0000000000000000  r14: 0x0000000000000000  r15: 0x0000000000000000
      rip: 0x00007fff98d48695  rfl: 0x0000000000010246  cr2: 0x0000000000000020
    Logical CPU:
    1
    Error Code: 
    0x00000004
    Trap Number:
    14
    Binary Images:
    0x101baa000 -   
    0x101baafff  com.apple.Safari (8.0.2 - 10600.2.5) <2225AE13-780E-3234-9A05-9DD6D94EE96C> /Applications/Safari.app/Contents/MacOS/Safari
    0x101bb4000 -   
    0x1024edff7  com.apple.Safari.framework (10600 - 10600.2.5) <70257BE2-5D89-3EAA-8863-269880160EEE> /System/Library/StagedFrameworks/Safari/Safari.framework/Versions/A/Safari
    0x10298c000 -   
    0x102e9fff3  com.apple.JavaScriptCore (10600 - 10600.2.1) <ABEF8FB3-6DC5-3FCF-9B4A-1DF6411063B0> /System/Library/StagedFrameworks/Safari/JavaScriptCore.framework/Versions/A/Jav aScriptCore
    0x103006000 -   
    0x1032bafff  com.apple.WebKit (10600 - 10600.2.5) <11CA89A1-A002-3FEB-8046-B31E92003AED> /System/Library/StagedFrameworks/Safari/WebKit.framework/Versions/A/WebKit
    0x103596000 -   
    0x103596fff  com.apple.WebKit2 (10600 - 10600.2.5) <ED09F7D3-1F46-3925-8E11-D6AC3492658E> /System/Library/StagedFrameworks/Safari/WebKit2.framework/Versions/A/WebKit2
    0x10359c000 -   
    0x1036d8ffb  com.apple.WebKitLegacy (10600 - 10600.2.5) <0A88D3D6-F5BA-30F4-9D09-87DF653759FC> /System/Library/StagedFrameworks/Safari/WebKitLegacy.framework/Versions/A/WebKi tLegacy
    0x1037d0000 -   
    0x104775ff7  com.apple.WebCore (10600 - 10600.2.1) <628CB849-0E8D-3071-98A3-55E7D24087DF> /System/Library/StagedFrameworks/Safari/WebCore.framework/Versions/A/WebCore
    0x109a68000 -   
    0x109a68fef +cl_kernels (???) <5D2FFD5C-1935-4FC3-A68B-45B3A79820AB> cl_kernels
    0x10a6c9000 -   
    0x10a6c9ff5 +cl_kernels (???) <D54CBFFF-56F9-497E-842E-1597661FDBDC> cl_kernels
    0x10a6cb000 -   
    0x10a7b1fef  unorm8_bgra.dylib (2.4.5) <90797750-141F-3114-ACD0-A71363968678> /System/Library/Frameworks/OpenCL.framework/Versions/A/Libraries/ImageFormats/u norm8_bgra.dylib
    0x7fff64f4b000 -
    0x7fff64f81837  dyld (353.2.1) <4696A982-1500-34EC-9777-1EF7A03E2659> /usr/lib/dyld
    0x7fff8c553000 -
    0x7fff8c555fff  com.apple.EFILogin (2.0 - 2) <F0269EE2-3686-3A8A-8B83-F86974E35E90> /System/Library/PrivateFrameworks/EFILogin.framework/Versions/A/EFILogin
    0x7fff8c556000 -
    0x7fff8cdadff3  com.apple.CoreGraphics (1.600.0 - 772) <6364CBE3-3635-3A53-B448-9D19EF9FEA96> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
    0x7fff8cdae000 -
    0x7fff8d028fff  com.apple.CoreData (110 - 526) <AEEDAF00-D38F-3A15-B3C9-73732940CC55> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
    0x7fff8d029000 -
    0x7fff8d02eff7  libunwind.dylib (35.3) <BE7E51A0-B6EA-3A54-9CCA-9D88F683A6D6> /usr/lib/system/libunwind.dylib
    0x7fff8d0db000 -
    0x7fff8d127fff  com.apple.corelocation (1486.17 - 1615.21) <DB68CEB9-0D51-3CB9-86A4-B0400CE6C515> /System/Library/Frameworks/CoreLocation.framework/Versions/A/CoreLocation
    0x7fff8d272000 -
    0x7fff8d272fff  libOpenScriptingUtil.dylib (162) <EFD79173-A9DA-3AE6-BE15-3948938204A6> /usr/lib/libOpenScriptingUtil.dylib
    0x7fff8d310000 -
    0x7fff8d338fff  libsystem_info.dylib (459) <B85A85D5-8530-3A93-B0C3-4DEC41F79478> /usr/lib/system/libsystem_info.dylib
    0x7fff8d367000 -
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    If you have another browser:
         Use  free  AdwareMedic by clicking “Download ” from here
         http://www.adwaremedic.com/index.php
         Install , open,  and run it by clicking “Scan for Adware” button   to remove adware.
         Once done, quit AdwareMedic by clicking AdwareMedic in the menu bar and selecting
        “Quit AdwareMedic”.
                   or
    If you don’t have another browser:
         Use another Mac or an iPad.
         Open the article,either print it or  email the  contents to yourself.
         Remove adware  manually  by following the “HowTo” from Apple. 
        “Remove Genieo, also known as InstallMac”
        http://support.apple.com/en-us/HT203987
          Safari > Preferences > Extensions
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