HT4972 When I tried to update my iOS 4 ipad to iOS 6, it doesn't work but only say that the ipad software update server cannot be contacted. What should I do?

When I tried to update my iOS 4 ipad to iOS 6, it doesn't work but only say that the ipad software update server cannot be contacted. What should I do?

Hi Ruby,
Thanks for visiting Apple Support Communities.
You may find the troubleshooting steps in this article helpful for troubleshooting the connection issue you're seeing:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Regards,
Jeremy

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HT201407 I bought my iphone 4 in the UK and I am trying to use a sim in the UAE and it doesn't work. It says that the sim is not valid, how can I get this unlocked?

I bought my iphone 4 in the UK and I am trying to use a sim in the UAE and it doesn't work. It says that the sim is not valid, how can I get this unlocked?

You are saying the phone is locked, but then you are saying there is no provider. The two situations cannot peacefully coexist. Contact Apple and they can tell you if the phone is locked and if locked to which provider the phone is locked. People on this board are not Apple employees and cannot get you that information.

I'm getting this problem when trying to update my iphone 3gs it says that the iphone software could not be contacted and I went on youtube got some advise to go into my hard drive to fix the error I have nothing in my host file please help me if you can

I'm getting this problem when trying to update my iphone 3gs it says that the iphone software could not be contacted and I went on youtube got some advise to go into my hard drive to fix the error I have nothing in my host file please help me if you can this is all new to me.

Read this: iOS 4: Updating your device to iOS 5 or later
... oh I think it is a 3gs or a 3
This makes a difference. What does it say in Settings > General > About?

I have a Iphone4. Trying to update from 4.3.3 to IOS 5 or 6. There is no 'Update Software' button under Utilities/General. Tried updating using Itunes but it comes up 'The Iphone software update server cannot be contacted' ????

I have a Iphone4. Trying to update from 4.3.3 to IOS 5 or 6. There is no 'Update Software' button under Utilities/General. Tried updating using Itunes but it comes up 'The Iphone software update server cannot be contacted' ????

iOS 4.3.3 doesnt have the "Update your Software" tab so you will need to go to itunes and back up your iphone then restore your iphone and it will download the latest iphone software (6.1.4) if you dont want 6.1.4 download your current version and hit shift on your keyboard (alt if your on Mac I think) and click restore iphone and find your downloaded software 4.3.3 then download iOS 5 or 6 and do the samething after your phone boots up from restoring it to 4.3.3.

HT5654 My iphone was updating to ios 7.0.2 and then i went in to itunes recvery mode now i tried to recover but it says that the host is unavelible so what can i do?

My iphone was updating to ios 7.0.2 and then i went in to itunes recvery mode now i tried to recover but it says that the host is unavelible so what can i do?

Hi there,
You may find the article below helpful.
iTunes for Windows: iTunes can't contact the iPhone, iPad, or iPod software update server
http://support.apple.com/kb/ts1814
-Griff W.

I am trying to update my ipod touch but it says that the update was corrupted during download

I am trying to update my ipod touch but it says that the update was corrupted during download

Try disabling the computer's antivirus and firewall.
- Next try the manual install method of:
iDevice Troubleshooting 101 :: iPhone, iPad, iPod touch
- Then try on another computer
- Try when connected to another network

I am trying to update to iTunes 10 to us my new iPad, but I can not remove a corrupted "apple software update" program... I can get everything else off, but due to "previous version" of software update it will not continue.

I am trying to update to iTunes 10 to us my new iPad, but I can not remove a corrupted? "apple software update" program... I can get everything else off, but due to "previous version" of software update it will not continue.
I stopped in to see one of the genius at the local store who referred me to "Windows Installer 4.5 Redistributable" (I am trying to install it on a Windows XP System)
The last version on iTunes on my PC was iTunes 7.
Thanks for your help,
Julia from Woodridge

Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any Apple Software Update entries and click "Remove".
Quit out of CleanUp, restart the PC and try installing iTunes again. Does the install go through properly now?
(If you do find a clean download site for the correct version of CleanUp, please don't tell me where it is. Without wishing to sound paranoid (although I grant it does sound paranoid), there is a non-zero chance that posting links to download locations for the utility here at Discussions leads to that download location being shut down.)

HT1222 Hey, I've tried to install the new iOS 7.1 but it says that the installation cannot be completed and doesn't say why. I have more than 50% battery left but it still doesn't work, help?

Hey, I've tried to install the new iOS 7.1 but it says that the installation cannot be completed and doesn't say why. I have more than 50% battery left but it still doesn't work, help?

It probably means you don't have enough available storage on your phone. It takes space to store the download - THEN unpack it. Best method is to use a computer with iTunes (This allows you to back up on your computer as well).
PLEASE: Do not purchase iCloud storage space - this will not give you more room for the iOS 7.1 installation.

I have been trying to restore my ipod on itunes but a lil box always pops up saying that my ipod software update server cannot be contacted what do i do i need help i feel like i tryed evrything plz help???

i been trying to restore my ipod on itunes but a lil box always pops up saying that my ipod software update server cannot contacted i feel like i tryed everything idk what to do i need help

Try:
- Powering off and then back on your router.
-iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
- Change the DNS to either Google's or Open DNS servers
Public DNS — Google Developers
OpenDNS IP Addresses
- Try on another computer/network
- Wait if it is an Apple problem

HT1766 Hi! I upgrade my iPhone 5 from ios 7.1 to 7.1.1. When it finished I wanted to restore with my backup but iTunes says that it can't because incompatible or corrupted. What can I do then to restore my iPhone?

Hi!
I upgrade my iPhone 5 from ios 7.1 to 7.1.1.
When it finished I wanted to restore with my backup but iTunes says that it can't because incompatible or corrupted.
What can I do then to restore my iPhone?

Backups are only used for restoring iPhones via iTunes.
If you desire to go about another method for extracting data from a backup, use google to find out how (if possible) to make that happen.

When I try to connect the Air with my iPhone to create an Hotspot, it drops the connection and gives an error message in the iPhone saying that the device (MacBook Air) is not supported. What can i do about it?

When I try to connect the Air with my iPhone to create an Hotspot, it drops the connection and gives an error message in the iPhone saying that the device (MacBook Air) is not supported. What can i do about it?

The problem has been fixed with the most recent OS X software update.

TS1717 While downloading the latest iTunes version, my computer turned off. When I opened iTunes, it says that "The file "iTunes Library.itl" cannot be read because it was created by a newer version of iTunes" Help please :(

While downloading the latest iTunes version, my computer turned off. When I opened iTunes, it says that "The file "iTunes Library.itl" cannot be read because it was created by a newer version of iTunes" Help please

That message is usually a sign that you tried to roll back to an earlier build of iTunes, but occasionally I've seen it connected to a new upgrade. This technique should fix things.
Empty/corrupt library after upgrade/crash
Hopefully it's not been too long since you last upgraded iTunes, in fact if you get an empty/incomplete library immediately after upgrading then with the following steps you shouldn't lose a thing or need to do any further housekeeping. In the Previous iTunes Libraries folder should be a number of dated iTunes Library files. Take the most recent of these and copy it into the iTunes folder. Rename iTunes Library.itl as iTunes Library (Corrupt).itl and then rename the restored file as iTunes Library.itl. Start iTunes. Should all be good, bar any recent additions to or deletions from your library.
See iTunes Folder Watch for a tool to catch up with any changes since the backup file was created.
When you get it all working make a backup!
tt2

TS3274 My Ipad has a black background now and everything is color faded after the latest software update? I restored and reset the Ipad. How can this be fixed?

My Ipad has a black background now and everything is color faded after the latest software update? I restored and reset the Ipad. How can this be fixed?

How much data is being backed-up from each Mac? (see what's shown for Estimated size of full backup under the exclusions box in Time Machine Prefs > Options).
Is there any other data on your Time Capsule, besides the backups?
Most likely, there just isn't room. Time Machine may be trying to do a very large (or full) backup of one or both Macs, and can't. Since it won't ever delete the most recent backup, there has to be enough room for one full backup plus whatever it's trying to back up now, plus 20% (for workspace).
Also see #C4 in Time Machine - Troubleshooting for more details.

My apps say they are "waiting" and they have been for days updating. They must be stuck. Not all of them but about 10 that ia am waiting on. Does anyone know what do do about this?

My apps say they are "waiting" and they have been for days updating. They must be stuck. Not all of them but about 10 that ia am waiting on. Does anyone know what do do about this?

Just to add a couple of more things that you can try ... Along with what TMM suggested ....
Make sure that you do not have a stalled download in iTunes - a song or podcast .... if you have a download in there that did not finish, complete that one first. Only one thing can download at a time on the iPad so that could be what is causing the problem.
You can also try updating from the app description page rather than the Updates Tab. Do a search for the apps that needs to be updated - when it appears in the search - tap on the app icon. Then tap on Update or Install - whatever happens to appear next to the app icon - in the description page that pops up.
You can also try deleting the waiting icons - tap and hold down on an icon until it wiggles - the tap the X on the icon to delete it. Then try to download again.

TS2755 When I hook up my Phone it comes up saying that the required software is not installed reinstall itunes. I have it still will not see my phone or pad?

when I hook up my phone it comes up saying that the required software is not installed. Reinstall itunes.
I did that and it still does not see my phone or pad?

Let's try a standalone Apple Mobile Device Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of why it's not installing under normal conditions.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/
Right-click the iTunesSetup.exe (or iTunes64setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleMobileDeviceSupport.msi (or AppleMobileDeviceSupport64.msi) to do a standalone AMDS install.
(If it offers you the choice to remove or repair, choose "Remove", and if the uninstall goes through successfully, see if you can reinstall by doubleclicking the AppleMobileDeviceSupport.msi again.)
Does it install (or uninstall and then reinstall) properly for you? If so, can you get a normal iTunes install to go through properly now?
If instead you get an error message during the install (or uninstall), let us know what it says. (Precise text, please.)

HT4972 When I tried to update my iOS 4 ipad to iOS 6, it doesn't work but only say that the ipad software update server cannot be contacted. What should I do?

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