HT4972 when I try to update through itunes a message says can't connect because of network connection problems

when I try to update throught itumes a message says cant connect because of a network connection is unavailable, yet we have internet connection. what is it talking about?

Try disabling the computer's antivirus and firewall during the download and update.

Similar Messages

  • HT204266 I have some updates due on some Apps I have downloaded but when I try to update I get a message saying that my account is not in the UK store so must switch to Ireland before purchasing. Does anybody know how you change stores?

    I have some updates due on some Apps I have downloaded but when I try to update I get a message saying that my account is not in the UK store so must switch to Ireland before purchasing. Does anybody know how you change stores? I did not do this deliberately!

    Yup! Here:
    http://support.apple.com/kb/HT1311

  • I have an iphone 3g I tried to dl an app for netflix and it said i need to have ISO 5 but my phone has ISO 4.2.1 and when i try to update it I get message saying I have current version how or what can i do do to get an app the lets me watch netflix on my

    I have an iphone 3g I tried to down load  an app for netflix and it said I  need to have ISO 5 but my phone has ISO 4.2.1 and when I  try to update it on my computer through itunes  I get message saying I have current version how or what can I do do to get an app the lets me watch netflix on my  iphone 3g .Is there an sulision to my problem? I also tried another app with another name diff from netflix and I got the same message saying i need ISO 5 .Someone please help  thank you

    Thank you for your help are you aware of any apps that will work the iso 4.2.1 system that will let you watch movies on the phone. Also I tried to down load something else the other day and got message that Safari wont let you open this is ther any to see if i have the latest safari on my phone?

  • I have Words with Friends app on iphone and game on computer.  When I try to play with Facebook friends message says" Account Already Connected.  This Facebook account has been connected to another user."  How can I play game on iphone or my pc?

    I have Words with Friends app on my iphone4S and the same game on computer.  When I try to play Words with Friends with Facebook on the iphone the  message says" Account Already Connected.  This Facebook account has been connected to another user."  It is connected to my computer. How can I play game on iphone?

    Hi Grandmaz5,
    If you are having issues connecting to Facebook on your iPad, and you have already troubleshot the Facebook app itself, you may want to check the built-in iOS settings for Facebook; you may find the following article helpful:
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  • My plugins advise that Adobe Acrobat needs to be updated; however, when I try to update, I receive a message saying "already installed."

    I do not know what version I have, nor do I know how to find out. I do not understand any of the technical language used in the solutions already given for this problem. I try to update but it won't let me! I do restart Firefox but the red UPDATE NOW notation remains on my plugin status page.

    hey Gingerbread Man, this doesn't contradict the information i was giving - adobe is making acrobat reader 11 available to windows xp/7/8, but not for vista (which also isn't listed as supported in the system requirements that you have linked to). the last version provided to vista users at http://get.adobe.com/reader/otherversions/ is acrobat reader 10, which is flagged as outdated by firefox.

  • So I'm having the age old problem of not being able to connect to the AppStore but the thing is i can get into AppStore but when I try to sign into any account it says can not connect and I have tried my account on other devices and it works

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    The Complete Guide to Using the iTunes Store
    http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
    iTunes Store: Associating a device or computer to your Apple ID
    http://support.apple.com/kb/ht4627
    Can't connect to the iTunes Store
    http://support.apple.com/kb/TS1368
    iTunes: Advanced iTunes Store troubleshooting
    http://support.apple.com/kb/TS3297
    Best Fixes for ‘Cannot Connect to iTunes Store’ Errors
    http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes- store-errors/
    iOS: Changing the signed-in iTunes Store Apple ID account
    http://support.apple.com/kb/ht1311
    Try this first - Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
    This works for some users. Not sure why.
    Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
     Cheers, Tom

  • When I try to go to facebook a message says can't confirm certification

    facebook.com - connection untrusted

    Check the date and time in the clock on your computer: (double) click the clock icon on the Windows Taskbar.
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    Let Firefox retrieve the certificate: "Add Exception" -> "Get Certificate".
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    *Note that some firewalls monitor (secure) connections and that programs like Sendori or FiddlerRoot can intercept connections and send their own certificate instead of the website's certificate.
    *Note that it is not recommended to add a permanent exception in cases like this, so only use it to inspect the certificate.

  • I updated my computer to the new software and now the iPhoto has a circle with a line through it.  When I try to update, it pops up to say "These apps cannot be accepted by your apple id". Then will say "update unavailable with this apple id" how do i fix

    I updated my computer to the new software and now the iPhoto has a circle with a line through it.  When I first try to open it the pop us says: "You can't use this version of the application "iPhoto" with this version of OS X. Version: 9.2.1"  When I try to update, it pops up to say "These apps cannot be accepted by your apple id - These apps were already assigned to another Apple ID and they will be available in that Apple ID's purchases list.  If you don't have access to that Apple ID and want to receive future updates, you will need to purchase the application".  I checked and there is nothing under the "purchases" in my App store.  Then will say "update unavailable with this apple id - This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or canceled." Then the third pop up says "We could not complete your request. There was an error in the App Store.  Please try again".  Just want to know how do to fix.

    After I upgraded to Mavericks I was also having this message when I tried to update. There was a previous post about this problem which offered this simple solution which worked for me:
    b0n0b0
    Re: Recently upgraded to Maverick from SnowLeopard. Unable to get updates from App store.
    Mar 15, 2014 9:05 AM (in response to Terence Devlin)
    Got it! Thanx.  What I did was go to my account, check that they had my new ID and Password which they did, then hit reset button. All fixed.

  • I keep getting the following error message when I try to update my itunes, "There is a problem with this windows installer package. Aprogram run as part of the set up did not finish as expected.  Contact your support personnel or package vendor."

    I keep getting the following error message when I try to update my itunes, "There is a problem with this windows installer package. Aprogram run as part of the set up did not finish as expected.  Contact your support personnel or package vendor."

    Yes, I had found a similar solution also.  I'm running XP Pro, SP3.  I went Control Panels/ Add-Remove programmes/apple software update/ change/ repair.  Then run the 10.5 exe.
    While the programme updated from version 8 of iTunes, my new iTunes is now a mess.  Not all of my music was in the same folder previously but it all showed up on iTunes.  Now many albums have been left out, some have only a few tracks and some have two copies of some tracks as well as having other tracks missing.  I haven't begun to work on that.

  • Hi have just purchased iphone 4s . my itunes on my mac is currently 10.4 . 10.5 is needed for the new iphone but when i download it and click on install the itunes about still says 10.4 . have tried to update through itunes but it says there is no softwar

    hi have just purchased iphone 4s . my itunes on my mac is currently 10.4 . 10.5 is needed for the new iphone but when i download it and click on install the itunes about still says 10.4 . have tried to update through itunes but it says there is no software available for me . please help . mr frustrated

    If your computer is running an OS X prior to Snow Leopard 10.6,
    the answer (if it is an Intel-based Mac; not old PowerPC model)
    would be to buy the retail Snow Leopard 10.6 DVD from Apple
    for about $20, and install it. Then update that to 10.6.8 by using
    the installed Snow Leopard online to get Combo Update v1.1 for
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    system's Software Update again, to see what else is available to
    that system.
    Later systems can then be looked into at Mac App Store, once
    the computer is running Snow Leopard 10.6.8.
    And if your computer is a Power PC (G4/G5, etc) and has no
    Core2Duo kind of CPU -- See "About this Mac" in apple menu
    to disclose the general info about your Mac. Also you can see
    even more by clicking on "More Info" when looking in there...
    If it isn't an Intel-based Mac, it can't run a system past 10.5.8.
    Hopefully this helps.
    Good luck & happy computing!

  • I have an ipod nano 4GB and use pc windows xp . since last year my ipod didnt sync any new songs saying "the ipod cannot be synced the required folder couldnt be found" and when i try to update the itunes version another error occured. plz HELP!!!!!!!!!

    I have an ipod nano 4gb and use pc with windows XP. since last year my ipod suddenly didnt want to sync any new songs saying " the ipod "MOAMEN" cannot be synced. the required folder couldnt be found" and when i try to update the itunes version another error occurs and i dont know when i tryed to format ipod i didnt find "format" button. so plz give me suggestions instructions i extremely bored !!!!!!!!!!!!!1

    Uninstall/Reinstall iTunes then try to rebuild the library.
    http://support.apple.com/kb/HT1925  (uninstall/reninstall)
    http://support.apple.com/kb/HT1451 (recreate library)

  • I'm running iTunes 11.0.5.6 on Windows 8.  When I try to update to iTunes 11.1.0, I receive error messages that refer to a "network resource that is unavailable" and that "the older versionof iTunes cannot be removed."  What do I need to do?

    I'm running iTunes 11.0.5.6 on Windows 8.  When I try to update to iTunes 11.1.0, I receive error messages that refer to a "network resource that is unavailable" and that "the older versionof iTunes cannot be removed."  What do I need to do?

    Perhaps this can be of help:
    http://support.apple.com/kb/TS3704
    It fixed the problem for this DukeHutchens in this thread:
    https://discussions.apple.com/thread/3916663?start=0&tstart=0

  • When i try to update my itunes on my pc i keep getting the messaage that there was a problem with the installer and it could not finish. how do i fix this? i`ve tried to download 3 times already.

    when i try to update my itunes on my pc i keep getting the messaage that there was a problem with the installer and it could not finish. how do i fix this? i`ve tried to download 3 times already.

    Hi
    I've got a similar problem.  iTunes v10.2 worked fine, but when I tried to update it to 10.5 I got a 'Bonjour' error.  I eventually solved that but I still couldn't upgrade to 10.5, so I deleted every single Apple, Quicktime, iTunes, etc file on my PC using Revo Unistaller (because the normal Windows Add/Delete programs wouldn't work) but now, when I install the latest iTunes version from scratch (on XP SP3), it says: "the installer encountered errors before it could be configured.... your system has not been modified" 
    Any ideas?
    Rick

  • I have my ipod attached to an old, out of date email and when i try to update from my ipod it says "your itunes store password is incorrect"  Any ideas why/how to fix?

    i have my ipod attached to an old, out of date email and when i try to update from my ipod it says "your itunes store password is incorrect"  Any ideas why/how to fix?

    Try from a computer.   You may have to reset your password.  If you can't get the comfirmation email then you can use the secret question.  Once you can log in then you change the the email address.
    See:
    Frequently Asked Questions About Apple ID
    Here is how to contact iTunes:
    Apple - Support - iTunes - Contact Us

  • When i try and updat my itunes it says 'the path isnnt found' and that I 'dont have access to the location'??

    When i try to update my itunes an error message tells me 'the path cannot be found' and 'you dont have access to this location' any help?

    OK so you need to do a cleanup with the Microsoft Installer Cleanup Utility.
    First download the latest iTunes installer and save it on your PC
    http://www.apple.com/itunes/download/
    If you want Quicktime get it from here;
    http://www.apple.com/quicktime/download/win.html
    The Microsoft Installer Cleanup utility has been withdrawn by Microsoft because of compatibility issues with Microsoft Office so you will need to find a copy elsewhere – the installer is msicuu2.exe. You need version 3.
    Google  msicuu2.exe download
    mydigitallife in the above search has a copy of version 3
    Check for malware before installing it.
    Now uninstall iTunes and all related components using the method here:
    http://support.apple.com/kb/HT1923
    or for XP
    http://support.apple.com/kb/HT1925
    One or more of the uninstalls will fail, don't worry.
    Carry on and delete the files given in the method.
    Restart your PC
    Run the Microsoft Installer Cleanup Utility. (Start > All Programs > Windows Install Clean Up)
    If you get  permission denied error, Try Run as Administrator – an option if you right click on the program.
    Remove any references you find to the programs you removed - strictly speaking you only need to worry about those programs where the uninstall failed.
    If you don’t see an entry for one of the programs that did *not* uninstall, look out for entries that start All Users that are blank entries or have numeric entries that look like version numbers
    restart your PC and try installing iTunes

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